Guardian Angel Carers - Cardiff

Millgrove House, Parc Ty Glas, Llanishen, Cardiff CF14 5DU
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Top 20 award
9.8 26 Reviews
  • Guardian Angel Carers - Cardiff, Cardiff
Guardian Angel Carers provide home care in the comfort of the home.

Staff work closely with the client and loved ones to create personalised care plans.

Guardian Angel Carers cater for many needs. Options range from assisting with light household duties such as domestic cleaning, companionship for short periods of time, preparing supper or even live-in care.

The staff are trained also for more specialised care related to conditions such as dementia, cancer, reduced mobility and frailty.

Guardian Angel Carers - Cardiff allows people to live independently at home for longer.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £33.80 – £37
  • Weekly Live-in Care Fees: £1575 – £2200

Please ask for more details if required.

These prices are only a guideline, please contact Guardian Angel Carers - Cardiff to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Shannon Dunn (Branch Manager)

Guardian Angel Carers - Cardiff Reviews (26)

9.8

Guardian Angel Carers - Cardiff has a Review Score of 9.8 (9.790) out of 10, based on 20 reviews in the last 2 years.
Over all time Guardian Angel Carers - Cardiff has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Guardian Angel Carers - Cardiff
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Total of 26, showing 1-20
Review from Stephen M (Client) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful, quite knowledgeable, try to be as professional as possible, helping me around the flat if needed, doing certain tasks. It's essential that they have got a car. They have in a way saved my life, taking me out to appointments, doing the shopping and taking me ton trips.
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Review from Elizabeth J (Daughter of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a sudden increase in my mother's need for care, Guardian Angels stepped up really quickly from once a week to daily visits. The managers were wonderful, giving great advice as well as awareness of different individual needs and preferences. The carers without exception are kind, keen, willing
and efficient. I am so grateful.
Reply from Shannon Dunn, Branch Manager at Guardian Angel Carers - Cardiff

Thank you for your lovely feedback. We're so pleased we could support mum when she needed it most!

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Review from David C (Husband of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided is second to none. Information on the timings of visits is excellent, carers are on time and always courteous, always good humoured and respectful, and actually care for those they are caring for. Nothing is too much trouble should time permit. Greatly appreciated.
Reply from Shannon Dunn, Branch Manager at Guardian Angel Carers - Cardiff

Thank you for your kind words. We're delighted to hear that you appreciate the dedication and professionalism of our carers. Providing compassionate and reliable care is at the heart of what we do, and it's wonderful to know that it has made a positive difference!

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Review from D P (Daughter-in-law of Client) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was highly recommended Guardian Angels by a very good friend of mine after she required their services for her parents.
We only required the services of Guardian Angels for two weeks as my mother-in-law has now gone into a care home. However, the two weeks the carers were attending to mum-in-law
proved invaluable to her because each carer, without exception, provided a very high level of care, kindness and professionalism.
Reply from Shannon Dunn, Branch Manager at Guardian Angel Carers - Cardiff

Thank you so much for your kind words. We're delighted to hear that our carers were able to provide the support and care your mother-in-law needed during those two weeks. It means a lot to us to know that our team made a positive difference.

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Review from K Y (Daughter of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guardian Angels are a complete godsend. They have been primarily supporting my mother (91) but also do a lot to help my father (90) too. They have been supporting my parents for several months. They help Mum to cook a main lunchtime meal and provide further support in the evening. They also do lots
of other helpful things around the house. I really don't know how as a family we would manage without them. They make it possible for my parents to be at home, together.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for your kind words. We're so pleased our care has made a positive difference for your parents and family. Supporting them to live happily at home together means everything to us.

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Review from P C (Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very efficient service. Carers are fully responsive to my needs and are always prepared to do that little bit extra. The carers are always punctual allowing for local traffic conditions. They always stay for the allotted time.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for your kind feedback. We're glad our carers meet your needs and go the extra mile. Punctuality and attentive care mean a lot to us and we're pleased it's made a difference.

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Review from Suzanne G (Daughter of Client) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been fantastic, enthusiastic, fun to chat with and mindful of Mum's individual needs. People have been flexible and do some shopping when needed. The care management app is great to be able to check Mum is doing well or needs more support. Everyone is very kind, caring and respectful.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you so much for your kind words - we're thrilled to hear that our team has been meeting your mum's needs with care and respect. It's wonderful to know you find our Family Portal helpful too.

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Review from Lorraine S (Daughter of Client) published on 8 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has had a live-in carer (on rotation) for the last 3.5 months. I cannot thank the amazing efficient staff and the carers enough for their professionalism, efficiency and perseverance. I say perseverance because the situation with Mum's dementia can be challenging at times but they never fail to
resolve and diffuse issues, all with good nature and understanding. The carers are so well trained and they know when she cannot always express what is wrong and their patience is unending. I am constantly in awe of how hard they work from morning to evening and through the night without complaint and in good humour. You are all wonderful.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for your kind words. We're glad our team's care and dedication have made a positive impact on Mum, especially during challenging times. We appreciate your trust in us!

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Review from G C (Daughter of Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guardian Angels Carers stepped in as soon as my mother returned to her own home from a residential care home. She was assessed the same day and care was put into place immediately. A care plan was drawn up by the assessor and so far, all has worked well. Thank you, Angels!
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for your wonderful feedback! We're glad to hear that your mother's transition went smoothly and that our care plan is working well. It's our pleasure to support you and your mother, and we're here if you need anything else. Thank you for choosing Guardian Angel Carers.

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Review from Angela B (Mother of Client) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My daughter hasn't been using the service for very long. She really enjoys the time out with carers.
I find them very polite and caring.
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Review from C W (Sister of Client) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic service, my brother is a different person since using Guardian Angels. He's so happy. And it's enabled me to take a step back and concentrate on my own job and family. I would definitely recommend them.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for taking the time to give us feedback. We're thrilled to know our services are benefiting!

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Review from S H (Wife of Client) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been receiving help from my husband (who has dementia) since August 2023. For the first few months care was up and down with different times and carers. Now things have settled and we are very happy and my husband loves having a chat with them all.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for your feedback - we're pleased to hear that following a management transition, there's been an improvement in stability, leading to more consistent schedules and call times for you!

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Review from Rob B (Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I sadly suffered a significant parachuting accident whilst serving in the air force. It was life-changing, now being a tetraplegic and unable to walk. I require 24/7 live-in care, which is vitally important to me being able to live a fulfilling and as independent life as possible, from the comfort of
home.
On this journey I have received care from a variety of providers, who have sadly failed me on numerous occasions.
My mental health definitely took a turn for the worse! 
Everything changed for the better after being introduced to Guardian Angel Carers Cardiff.  The team have excelled, implementing and ensuring the best levels of care are being delivered. It has been completely refreshing - the team from the owners, to office staff and carers have all gone above and beyond.  I don’t sit in worry anymore with concerns of who will be letting me down next.
I can fully recommend Guardian Angel Carers Cardiff. A wonderful service that you can trust and a team I’m incredibly grateful for!
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for those kind words and it has been our pleasure helping you day to day.

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Review from Neville A (Client) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My connection with Guardian Angels started within 2 - 3 days of an urgent request being made by my eldest daughter.
Since then I have met many carers, whose knowledge and assistance have proved invaluable, resulting in an improvement in my health and wellbeing, which has been noticed by many members
of my family, as well as the carers themselves.
As well as helping me with my unsteadiness as appropriate, I have made many new friends, Important to me following the loss of my wife after 65 years of marriage in 2022.
I'll be 91 this year, but realise how lucky I am, as I often say 'I've still got all my marbles!'
Thanks to you all.
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

It's wonderful to hear how Guardian Angel Carers have been able to assist and how newfound friendships have made such a positive impact on your life after the loss of your wife. We're so glad to have you onboard with us!

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Review from Hazel J (Daughter of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guardian Angels came in as night sitters, they came 3 nights per week. My mum would usually be in bed when they came but they always had a little chat with her reassuring her that they would be there all night, (sitting in the next room as requested by us). As Mum’s health deteriorated the ladies sat
by Mum's bed all night, showing Mum love, respect, and kindness until she died just a few weeks later. I was contacted by the company a few times just to ask if everything was ok and asking if there was anything more they could do for Mum or us as a family, in a professional but friendly caring way which we appreciated
I would definitely recommend this company!
Reply from Chad James, Owner at Guardian Angel Carers - Cardiff

Thank you for those kind words and we are glad we could help in a small way.

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Review from Louis C (Son of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service provided continues to be of a high standard and the carers are all very friendly and liked by my mum. We recently needed to rearrange a session because of a hospital appointment and the office were very easy to deal with and were able to accommodate the change with no fuss.
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Review from Debbie C (Wife of Client) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Guardian Angels answered my prayers when looking for urgent private care when I was unable to source a care package through social services. From the outset they were professional, transparent and attentive, responded quickly to any issues and showed compassion. From my experience I would highly recommend
Guardian Angels.
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Review from Nigel S (Nephew of Client) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service from a professional organisation. Clear information and helpful guidance made a new and challenging matter much easier to put in place.
The initial meeting went very well, and the team from then on have always been helpful, especially with all the changes I kept putting to them!
No faults
at all. Carers are always polite and helpful to my elderly uncle.
I felt reassured that he would always be safe and well looked after.
Fully recommended.
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Review from M G (Wife of Client) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The help my husband has received showering and dressing three times a week has been very good.
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Review from Matt O (Grandson of Client) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been comforted by the professionalism, compassion and organisation shown by Guardian Angels in the care provided to my grandmother.
They go above and beyond to stay in communication when and where needed. Our grandmother has been a lot more settled in her home since having daily visits from
the nurses.
Would wholeheartedly recommend it!
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Current Review Score: 9.8 (9.790)

Overview of Review Score

The Review Score of 9.8 (9.790) out of 10 for Guardian Angel Carers - Cardiff is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.790 for Guardian Angel Carers - Cardiff is calculated as follows: ( (95 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 119 Ratings = 4.79
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Cardiff is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (5)

Meet the Team (3)

Chad

Chad James

Job Title: Director and Responsible Individual Joined: 2022

Responsible Individual


As the CEO and Founder of The Ubiquity Group, Chad’s experience spans over 25 years at the forefront of marketing. Together with Chairman and shareholder Ian Ayre the UK-based Communications agency boosts a National and International client base that it is very passionate and proud of.


As an Entrepreneurial individual, Chad is hoping that this will be a really rewarding business to be involved with as it can give something back to the community as well as hopefully make a real difference in people's lives.


The skill sets that have been used to grow the agency over the years can be translated to help drive and create an environment that the team in Wales can thrive and help us achieve our goals.

Mike

Mike Bowden

Job Title: Director Joined: 2022

Mike is a current airline pilot (TUI) and ex-Military RAF Officer/fast jet pilot (17 years). Mike’s last role in the RAF was as a display pilot for the Red Arrows aerobatic team. In this role, Mike was also the team Executive Officer where he held responsibility for the daily running of the flying programme, aircrew events, planning and coordination of the domestic display season and a major tour to the Middle East in support of the UK Government GREAT campaign.


Mike’s skills gained will be useful and adapted towards targeted training for carers, operational oversight and efficiency, use of available technology and overall business strategy.

Leane

Leane Bowden

Job Title: Director Joined: 2022

Leane has over 10 years of experience working as a Physiotherapist (working within the NHS and the private sector). Following an extended career break to support her husband in the RAF and raise their 3 children, she has regained HCPC and CSP status as a Physiotherapist and a Level 4 Diploma in Sports Massage Therapy and APPI Matwork Level 1 in Pilates.


She has held numerous senior roles within Physiotherapy and has managed a team within the NHS.


Leane has a keen eye for service development, along with communication, people management skills and a holistic person-centred approach to patient care. Leane thrives on developing the business and will ensure that excellent standards of care are attained at all times.


Leane will readily support all staff in their roles and development, and together with Mike and Chad will ensure that first-class, compassionate, forward-thinking care is delivered to all clients within our remit.

Frequently Asked Questions about Guardian Angel Carers - Cardiff

What Type of Services does Guardian Angel Carers - Cardiff offer?

Guardian Angel Carers - Cardiff offers Home Care.

How many Carers does Guardian Angel Carers - Cardiff employ?

Guardian Angel Carers - Cardiff employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Cardiff to verify any information. View our terms and conditions. Guardian Angel Carers - Cardiff has an Enhanced Service - more info.