Helping Hands Home Care (Ellesmere Port)

Suite 117 Pioneer House, Pioneer Business Park, North Road, Ellesmere Port CH65 1AD
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9.7 16 Reviews
  • Helping Hands Home Care (Ellesmere Port), Ellesmere Port
The Helping Hands team in Ellesmere Port offers fully personalised, high-quality home care delivered by staff who are fully qualified to support people of all ages with all manner of conditions.

Whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; these caring professionals will provide unique home care that is completely tailored to your needs.

Call the friendly Ellesmere Port team today to find out more about the care options that are available to you. Offering a service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Ellesmere Port) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Susan Rideout (Branch Care Manager)

Helping Hands Home Care (Ellesmere Port) Reviews (16)

9.7

Helping Hands Home Care (Ellesmere Port) has a Review Score of 9.7 (9.653) out of 10, based on 12 reviews in the last 2 years.
Over all time Helping Hands Home Care (Ellesmere Port) has 16 reviews.

Overall Experience
  • 12
  • 4
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Date Published
  • 16
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Reviewer Connection to Helping Hands Home Care (Ellesmere Port)
  • 5
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Total of 16, showing 1-16
Review from Steve C (Son of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service provided, my parents have only had praise for all the carers that have visited them so far, friendly, helpful, nothing to much trouble, have been very supportive of mum in dealing with the challenges dad presents
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Review from Paula E (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are absolutely delighted with the care provided for mum and highly recommend Helping Hands.
All of the carers are warm, friendly, efficient and extremely kind.
As a result mum responds very well to them and allows them to manage her personal care.
Communication regarding bookings is excellent
and last minute changes have been accommodated with no problem making difficult situations so much easier for us.
All in all a truly brilliant service and one which we will continue to use for as long as possible.
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Review from L C (Daughter of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy with the service you provide. All your staff are always on time unless they get held up in traffic and if this is the case they have always rung to let mum know. They are always happy, cheerful and chatty, and brighten her day with their stories of family or holidays. For myself
as long as my mum is happy and looked after it makes it much easier for me to relax on my time away. Thank you.
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Review from J S (Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff who have been have been very friendly, professional and helpful. Company seems very well organised and run. I am delighted to have been recommended to use the company and have already recommended them to others.
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Review from S K (Wife of Client) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unable to write due to severe tremor.
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Review from J B (Daughter of Client) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reliable, friendly staff who respond to my dads needs. Excellent service. Thank you.
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Review from V E (Client) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands Home Care have transformed my life and I am no longer lonely, or frightened about not being able to do every day things. I am 85 in March, at first I did not like so many different people coming each day, but now I look forward to seeing them and hearing their stories. I can relax and
look forward to each day now and catching up with news. Well done HH. A visit to the doctor was very helpful also.
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Review from Ian W (Father of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helping Hands (Ellesmere Port) have always provided a good service for my daughter. The carers are really good and the office staff have always tried to provide the carers that my daughter feels most comfortable with.
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Review from Jane M (Daughter-in-law of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We employed Helping Hands as carers for my mother and step father in law who both have dementia and were living at home. The care provided was second to none, the carer's all used their initiative and washed bedding and clothing, made sure that the kitchen was left clean etc. as well as catering for
the needs of my parents in law. Their cheerful disposition also helped to maintain a nice homely environment. The management team bent over backwards to help with any emergency i.e. the last minute need for an overnight stay etc. Thank you team, you were amazing!
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Review from A Q (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always willing to accommodate changes such as earlier visits. Easy to deal with.
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Review from Josie O (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the quality of carers. They are kind and caring and carry out duties in a professional manner. The carers have been a great help to me coming in daily to take care of my parents. The company keep in touch if there are any concerns.
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Review from F W (Client) assisted by family/friend published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased with your service. The carers are all pleasant, helpful, and always on time unless they're caught in traffic, and even then they will ring to let me know. It's nice to hear all their news, they brighten my day. A big thank you to them all.
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Review from Beryl N (Client) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted and impressed by the quality of the service I have received. Despite having to change dates 5 times due to hospital cancellations (often at the very last minute) the staff were unfailingly helpful and courteous. The carers have come when they should-not always the case with many
services and have been kind and efficient in every way and have been a great help to me! Thank you.
Reply from Susan Rideout, Branch Care Manager at Helping Hands Home Care (Ellesmere Port)

Hi Beryl, thank you so much for taking the time to leave such a wonderful review! I'm so pleased to hear how our carers have been a great help to you and that you're so impressed with the quality of our service. Your kind feedback means the world to us!
Best wishes.

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Review from B G (Son of Client) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the quality of carers. They are compassionate, kind and carry out duties in a professional manner. Company helpful and taking Mum to appointments.
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Review from M N M (Mother of Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter says that she has a "happy time" with her carer. She look forward to her Fridays. "She makes me laugh" "I love grandma" (the doll).
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Review from J P (Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient, prompt and friendly service. Very pleased with the services provided.
Reply from Susan Rideout, Branch Care Manager at Helping Hands Home Care (Ellesmere Port)

Hi, thank you so much for this lovely review! I'm thrilled to hear how pleased you are with our service and we're ever so grateful for your feedback!
Best wishes.

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Current Review Score: 9.7 (9.653)

Overview of Review Score

The Review Score of 9.7 (9.653) out of 10 for Helping Hands Home Care (Ellesmere Port) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.653 for Helping Hands Home Care (Ellesmere Port) is calculated as follows: ( (51 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.653
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Ellesmere Port) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Susan

Susan Rideout

Job Title: Branch Care Manager

I have worked at Helping Hands for over four years, progressing from carer to Branch Care Manager. I manage care delivery, office teams, and care staff. Inspired by helping others, I‘m passionate about our services and proud of my team, who go above and beyond to make a difference.


As a mum of two grown boys, I now enjoy countryside walks, exploring new places, socialising with friends, and taking short breaks.

Frequently Asked Questions about Helping Hands Home Care (Ellesmere Port)

What Type of Services does Helping Hands Home Care (Ellesmere Port) offer?

Helping Hands Home Care (Ellesmere Port) offers Home Care.

How many Carers does Helping Hands Home Care (Ellesmere Port) employ?

Helping Hands Home Care (Ellesmere Port) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Ellesmere Port) to verify any information. View our terms and conditions. Helping Hands Home Care (Ellesmere Port) has an Enhanced Service - more info.