Helping Hands Home Care (Ellesmere Port)

Suite 117 Pioneer House, Pioneer Business Park, North Road, Ellesmere Port CH65 1AD
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9.7 21 Reviews
  • Helping Hands Home Care (Ellesmere Port), Ellesmere Port
The Helping Hands team in Ellesmere Port offers fully personalised, high-quality home care delivered by staff who are fully qualified to support people of all ages with all manner of conditions.

Whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; these caring professionals will provide unique home care that is completely tailored to your needs.

Call the friendly Ellesmere Port team today to find out more about the care options that are available to you. Offering a service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.
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Care Provided by Helping Hands Home Care (Ellesmere Port)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.55
  • Weekly Live-in Care Fees: from £1750

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Ellesmere Port) for full pricing details and T&Cs.

Contact Helping Hands Home Care (Ellesmere Port) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Ellesmere Port) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Susan Rideout (Branch Care Manager)

Helping Hands Home Care (Ellesmere Port) Reviews (21)

9.7

Helping Hands Home Care (Ellesmere Port) has a Review Score of 9.7 (9.658) out of 10, based on 17 reviews in the last 2 years.
Over all time Helping Hands Home Care (Ellesmere Port) has 21 reviews.

Overall Experience
  • 17
  • 4
  • 0
  • 0
  • 0
Date Published
  • 21
  • 4
  • 7
  • 17
  • 4
Reviewer Connection to Helping Hands Home Care (Ellesmere Port)
  • 9
  • 6
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from J P (Client) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very efficient, prompt and friendly service. Very pleased with the services provided.
Reply from Susan Rideout, Branch Care Manager at Helping Hands Home Care (Ellesmere Port)Hi, thank you so much for this lovely review! I'm thrilled to hear how pleased you are with our service and we're ever so grateful for your feedback!
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.658)

Overview of Review Score

The Review Score of 9.7 (9.658) out of 10 for Helping Hands Home Care (Ellesmere Port) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for Helping Hands Home Care (Ellesmere Port) is calculated as follows: ( (78 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 101 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Ellesmere Port) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.925
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Susan

Susan Rideout

Job Title: Branch Care Manager

I have worked at Helping Hands for over four years, progressing from carer to Branch Care Manager. I manage care delivery, office teams, and care staff. Inspired by helping others, I‘m passionate about our services and proud of my team, who go above and beyond to make a difference.


As a mum of two grown boys, I now enjoy countryside walks, exploring new places, socialising with friends, and taking short breaks.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Ellesmere Port) to verify any information. View our terms and conditions. Helping Hands Home Care (Ellesmere Port) has an Enhanced Service - more info.