Right at Home Exeter and Exmouth

Suite 1001B, Pynes Hill Business Centre, Pynes Hill, Exeter EX2 5JL
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Top 20 award
9.9 20 Reviews
  • Right at Home Exeter and Exmouth, Exeter
Right at Home Exeter and Exmouth is a domiciliary care company that aims to deliver high quality, compassionate care in and around Exeter and Exmouth.

The family run business strives to make a difference in the local community, employing local people and delivering care to those who need it most. They believe in their values of trust, quality, compassion and respect, which is all part of providing the best possible care for people in their own homes.

The team is welcoming and professional, with all carers and colleagues being provided top-end training, support and qualifications. Right at Home Exeter and Exmouth looks to provide unique, tailored services to Clients so that all their personal needs can be met. Support in the home includes personal care, companionship, medication, dementia care and more...
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Care Provided by Right at Home Exeter and Exmouth

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38
  • Weekly Live-in Care Fees: from £1750

Fees are the total cost to the Client - no additional charges for travel

These prices are only a guideline, please contact Right at Home Exeter and Exmouth to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • James Knott (Registered Manager)

Right at Home Exeter and Exmouth Reviews (20)

9.9

Right at Home Exeter and Exmouth has a Review Score of 9.9 (9.870) out of 10, based on 12 reviews in the last 2 years.
Over all time Right at Home Exeter and Exmouth has 20 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Right at Home Exeter and Exmouth
  • 10
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Total of 20, showing 1-20
Review from Gordon P (Client) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with all the carers who come. They are very helpful and give a great service. They arrive on time and nothing is too much trouble. Such friendly staff, including the office staff, too. Couldn't ask for a better care company and carers. You are all amazing. Thank you.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
Thank you for a wonderful review! We are pleased to hear that our carers are helpful and provide excellent support. We'll definitely share the feedback with them, and we really appreciate your kind…read more
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Review from J R (Daughter-in-law of Client) published on 10 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful for the support, kindness and care provided by everyone at Right at Home. The Manager, Office Staff and all the carers have been compassionate, empathetic and hugely understanding of the changing needs and care support we have needed for Mum, sometimes at very short notice and in
stressful circumstances. They support us as family as much as they support Mum.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
Thank you very much for your kind feedback, we will share that with our team. We are committed to continuing our support for your family with consistent quality and trust.
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Review from J N (Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
With the support from Right At Home, I am more independent, which has improved my confidence and self-esteem. The Company listens to and acts on my requests, which didn't happen with the previous care company. I am pleased to have moved to RAH and thank you for the continuing support.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
We are glad you are happy with the team and the support they provide. We look forward to continuing - all the best!
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Review from Gordon S (Client) published on 7 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I wake up between 7:00 am and 8:00 pm and await the friendly call from your ( well, really my carer). Usually, he/she tells me to undress and take a shower, which I do! The carer helps me dry, makes up the bed and chats to me as I have breakfast. Generally, a bit of banter! Always good humoured.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
Thanks for taking the time to share your review, I know the carers enjoy their chats with you!
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Review from S H (Wife of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In a difficult situation the staff supported us very well in particular senior staff were helpful. Everyone did their very best to help us through the last few weeks of my husband's life.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
Thank you for your kind words about our staff - we will share that with the team.
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Review from Richard T (Husband of Client) published on 12 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has Alzheimer's disease and both of us have struggled with its effects. We have had input from Right At Home for the past six months and have been very impressed, both with the thoroughness of the initial assessment and the standard of care provided over time. My wife has one regular carer (for
two hours twice a week), and we have met several other members of staff, all of whom have been kind, reliable and resourceful. When I was seriously ill recently, RAH was able to temporarily increase its input significantly which was extremely helpful in managing the crisis.
I'd be very happy to recommend RAH.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
It has been a pleasure supporting both of you. I know the carers enjoy the time they spend with your wife on their long visits and we are always happy to help out with any extra. Thank you very much…read more
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Review from Keith E (Husband of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent understanding and willing support given to both my wife and myself by the two wonderful carers provided by Right at Home during the
period under review. We consider ourselves fortunate to have had the continued assistance of these two charming and considerate ladies.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
Thank you for the lovely words, I will pass on your compliments to our two charming ladies! Trust and respect are fundamental to building strong relationships with our Clients and we look forward to…read more
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Review from C A (Niece of Client) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to organise carers very quickly when our Uncle came out of hospital and couldn't have wished for more helpful and caring people to deal with during this stressful time. Since then we simply can not fault how they have cared for him and we certainly feel that he now has terrific support. We definitely
feel that he is able to continue living happily and independently, which is so important to him.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
We are very pleased that we have been able to help your Uncle feel safe and independent at home. Thank you very much for such a lovely review - I will be sure to pass this on to the great Care Givers…read more
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Review from P P (Daughter-in-law of Client) published on 8 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Contacted care service for holiday respite for my 94-year-old father-in-law at quite late notice. They couldn't do enough to offer help. The manager visited with the carer to introduce themselves and discuss the services needed. Everyone was very polite, friendly, caring and extremely helpful. I would
highly recommend this company and will certainly use them again. My father-in-law said everybody was lovely, he was very happy.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
It was an absolute pleasure to support your father-in-law, even if only for a short time. I know our team would be more than happy to assist again when needed. We are glad we were able to help and…read more
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Review from H M (Daughter of Client) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a wonderful, kind and caring experience with both the carers and management. They are incredibly thoughtful and understanding and provide a fantastic service to my mum. They have been a fantastic support, and we couldn't ask for better.
Reply from Michael Macrae, General Manager at Right at Home Exeter and Exmouth
Thank you for your kind words. We are passionate about delivering high-quality, compassionate care to our clients and this is made possible by our fantastic team of care givers. I will make sure to…read more
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Review from Caren H (Daughter of Client) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Right at Home are brilliant and we have nothing but admiration for the whole team. Both managers and carers go above and beyond in helping our mother and have taken time to get to know her and make sure all her requirements are met. Our family feel totally relaxed in the knowledge that she is being
properly cared for and have no hesitation in recommending them. If you are looking for a care company to look after your loved ones like family, then look no further than Right at Home.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for this positive review. It is much appreciated and motivates the team to continue to live our values of high-quality care, compassion, respect and trust as we meet the growing…read more
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Review from E P (Client) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been having Right at Home since August this year; they help with three showers a week due to my health and mobility issues.
They are extremely professional, kind, caring and helpful and make me feel completely at ease when in my house.
They go above and beyond to make sure my needs are met.
I
have two very lovely ladies who help and I have grown a lovely bond with them both.
They know exactly what routine I’d like and are always very friendly.
I was so worried about having help at home because I was a younger person and had no idea what to expect.
But this company and two ladies have really helped with the day-to-day struggles, and so glad I have their help (thank you!)
Management is exceptional and always accommodating when times aren’t quite right understanding, and very approachable.
The company is always on time, and now feel part of our family.
Thank you, Right at Home, for your help.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for the detailed Review. Feedback is very important to us; it is a gift, and this feedback meets all the criteria of context, specificity and impact- and will definitely motivate…read more
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Review from Kevin T (Client) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent people, great help and very responsive.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for those kind and positive words, they confirm what we try to do; provide the highest quality care and support to you, our client/s. Very motivational for our team too. Much…read more
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Review from Carol P (Niece of Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sometimes, there are people you meet in life that make a real difference to you and those you love most. From the very start, Right at Home listened to the needs of my aunt and subsequently acted accordingly. My aunt was shown great understanding, wonderful care and friendship. Every need was met. For
me, in her final week, the support we received was incredible. Thank you from the bottom of my heart for all you did. You really are 'angels'.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Beautiful words, wow! They matter a lot to us. Thank you very much and much appreciated because it confirms what we try to do and that is to provide the highest quality care and support, aligned to…read more
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Review from Sandra A (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault Right at Home, from management down. The carers are excellent, high quality, perceptive and a cut above! Nothing is too much of a problem. They took us on last minute and nothing has been too much trouble. I will definitely recommend them in the future.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for your kind and positive words, your feedback is much appreciated and it is highly motivational for our team. It also confirms what we try to do, i.e. deliver the highest quality…read more
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Review from Janet H (Wife of Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the full-time carer for my husband. I had to go into hospital for an operation and was anxious about his care during my recovery period. I need not have worried. The care given by the staff at Right at Home was excellent; they were all kind and caring. They arrived on time and did everything we
asked of them and more.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for your positive feedback, it has been an absolute pleasure meeting you and providing high quality care to your husband. You mention 'reliability' such as 'arriving on time' and…read more
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Review from A A (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first-class service. Very competent and capable cares, for whom nothing is too much trouble. Recovering after an operation and being in a wheelchair, I particularly appreciated their help with mobility and personal care. In addition, their cheerful manner helped a lot in the early post-operative days.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for your kind and positive feedback, it is highly motivational to us and the team. I am also very pleased to hear that we are 'cheerful', because that attitude is important; smiles…read more
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Review from Robert T (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Owing to the mobility problems that we were both encountering at the same time, we needed home carers to look after us. In the circumstances, we were delighted to arrange for Right at Home to look after us and to do the necessary visits to give care when needed. We have found them to be an efficient
and very pleasant group of carers to deal with at all times. Accordingly, we have no hesitation in recommending their services where required.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for this feedback and the recommendation. Your kind words confirm what we are trying to do and that is to provide the highest quality care and support to our clients, aligned to…read more
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Review from Lynda T (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management could not be more helpful and efficient. All of the staff we have met have been friendly and helpful. Very responsive to any change of need and we have been very happy with the service.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for your kind and positive words. This feedback is highly motivational for our team and we will strive to maintain a high-quality of delivery and support to our very special…read more
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Review from C H (Client) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided by Right at Home (Exeter and Exmouth) was my first experience of a care provider and it was excellent; it completely changed my perception of the sector for the better. Should I need care in the future, Right at Home will be my first port of call.
Reply from Anthony Macrae, Managing Director at Right at Home Exeter and Exmouth
Thank you very much for those kind and positive words and very interesting to note that we influenced your view/s in the following manner: 'changed my perception of the sector for the better'. This is…read more
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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Right at Home Exeter and Exmouth is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.870 for Right at Home Exeter and Exmouth is calculated as follows: ( (61 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 69 Ratings = 4.87
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home Exeter and Exmouth is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (12)

Meet the Team (2)

Tony

Tony Macrae

Job Title: Owner and Managing Director Joined: 2022

Trust, Quality, Compassion and Respect are the values Right at Home Exeter and Exmouth believe are important in delivering the best care and support for our Clients.


Based in Pynes Hill, off the A3015, Right at Home Exeter and Exmouth support a large territory, covering Exeter, Exmouth, Topsham, Budleigh Salterton and more.


Tony moved to Exeter at the beginning of 2022, with his family. With a background in managing global brands, he learnt valuable lessons about leadership, and caring for clients and staff, and now wishes to contribute more meaningfully to society and the local community, making a difference every day. Thus, Right at Home Exeter and Exmouth was launched, with the team, to provide high-quality care to those who are vulnerable in and around Exeter.


From companionship to personal care, Right at Home Exeter and Exmouth are here to help. Please get in touch with one of our friendly team if you or a loved one requires care or support.

James

James Knott

Job Title: Registered Manager Joined: 2025

James is the Registered Manager for Right at Home Exeter and Exmouth.


He originally trained as a Learning Disability nurse almost 25 years ago and has held a number of positions in the Health and Social Care field since. From Inpatient services, residential, employment training and supported living services. In all his roles, James has been passionate about the delivery of outstanding care and developing a well-trained, compassionate and competent staff team. He also holds a Level 5 in Leadership and Management.


Born in Exeter, James moved away to study psychology at Swansea University before undertaking his nursing training in London at St George's Hospital Medical School back in 2001. He took a break from care in 2020 and spent two years working as a labourer before returning to care with a renewed enthusiasm.


James likes to spend his spare time in the beautiful Devon countryside, either trail running or walking his Beagles.

Frequently Asked Questions about Right at Home Exeter and Exmouth

What Type of Services does Right at Home Exeter and Exmouth offer?

Right at Home Exeter and Exmouth offers Home Care.

How many Carers does Right at Home Exeter and Exmouth employ?

Right at Home Exeter and Exmouth employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home Exeter and Exmouth to verify any information. View our terms and conditions. Right at Home Exeter and Exmouth has an Enhanced Service - more info.