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At Hand Supported Living Services Ltd has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time At Hand Supported Living Services Ltd has 7 reviews.
Review from Fabia C (Mother of Client) published on 28 July 2025
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Elizabeth F (Daughter of Client) published on 14 July 2025
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5.0 out of 5
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Treated with Dignity
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Review from Jack M (Son of Client) published on 11 July 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Stephen Buraganya, Owner at At Hand Supported Living Services Ltd
Thank you so much for your kind words and for placing your trust in our team. Were truly grateful for the opportunity to support your mum and pleased to know that our care has made a positive difference. At Hand Supported Living Services is committed to delivering compassionate, person-centred support with professionalism and respect. Your recommendation means a great deal to us.Warm regards,
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Review from K T (Wife of Client) published on 16 October 2024
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Overall Experience
4.0 out of 5
Reply from Stephen Buraganya, Registered Manager at At Hand Supported Living Services Ltd
We're truly grateful that you entrusted us with your husband's care and we're pleased to hear that our support provided you with peace of mind. It's wonderful to know that our team's attention to detail and care made a positive difference for both of you.
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Review from Fiona A (Client) published on 28 August 2023
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Anita D (Son of Client) published on 21 August 2023
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Aurelija K (Mother of Client) published on 18 August 2023
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Overall Experience
5.0 out of 5
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Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.4 (9.433) out of 10 for At Hand Supported Living Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for At Hand Supported Living Services Ltd is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for At Hand Supported Living Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact At Hand Supported Living Services Ltd to verify any information. View our terms and conditions. At Hand Supported Living Services Ltd has an Basic Service - more info.
