At Hand Supported Living Services Ltd

400 Thames Valley Park Drive, Reading RG6 1PT
Review Us
9.2 7 Reviews
  • At Hand Supported Living Services Ltd, Reading
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Gardiner's Live-in Care Ltd
Gardiner's Live-in Care Ltd
9.9
Member Logo
Home Care Providers belonging to County Carers Domiciliary & Live-In Care
County Carers Domiciliary & Live-In Care
8.9
Member Logo
Home Care Providers belonging to Trinity Homecare - Worcester Park
Trinity Homecare - Worcester Park
9.8
Member Logo
Home Care Providers belonging to Gardiner's Homecare
Gardiner's Homecare
9.9
Member Logo
Home Care Providers belonging to We Love Care
We Love Care
9.9
Show At Hand Supported Living Services Ltd on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Hospital Discharge

Funding & Fees

The pricing will be determined based on an assessment of the client's specific needs. Please reach out to us to discuss your care requirements and obtain a tailored pricing quote.

Good to Know

Owner

  • At Hand Supported Living Services Ltd

Person in charge

  • Stephen Buraganya (Registered Manager)
Are you the Owner/Manager of At Hand Supported Living Services Ltd? View your Advertising Options

At Hand Supported Living Services Ltd Reviews (7)

9.2

At Hand Supported Living Services Ltd has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years.
Over all time At Hand Supported Living Services Ltd has 7 reviews.

Overall Experience
  • 6
  • 1
  • 0
  • 0
  • 0
Date Published
  • 7
  • 3
  • 4
  • 4
  • 3
Reviewer Connection to At Hand Supported Living Services Ltd
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from Fabia C (Mother of Client) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Hand Supported Living was highly recommended from the council.
My son's needs are matched perfectly. As it's extremely important that my son's triggers are noted, this service we're sure to understand my son's autism.
I can now relax with any anxiety knowing that when he is in the care of this
service, they really are looking after him.
Everything my son enjoys doing is being granted and actioned.
Thank you very much for making my son's Personal Assistant a great match!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Elizabeth F (Daughter of Client) published on 14 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending the manager and his agency for full-time live-in care services. The manager took a great deal of time to understand the unique needs of my Mother and is committed to delivering high quality, compassionate care through his team. His agency is professional, responsive,
and consistently goes above and beyond to ensure clients feel supported, safe, and respected in their own home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jack M (Son of Client) published on 11 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been working with the manager and his team for about a year, and I couldn't be more impressed with the care they provide for my mum. Her situation is complex, yet they manages it with great skill, sensitivity, and professionalism. Communication with the manager is always attentive and seamless.
I highly recommend At Hand Support Services to anyone seeking exceptional care. Thank you!
Reply from Stephen Buraganya, Owner at At Hand Supported Living Services Ltd

Thank you so much for your kind words and for placing your trust in our team. Were truly grateful for the opportunity to support your mum and pleased to know that our care has made a positive difference. At Hand Supported Living Services is committed to delivering compassionate, person-centred support with professionalism and respect. Your recommendation means a great deal to us.Warm regards,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K T (Wife of Client) published on 16 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
From the start the level of service we received for my husband who has early-onset Alzheimer's was excellent. He received wonderful care both personally and with day-to-day life. The attention to detail and interaction gave me peace of mind whilst being able to continue with work. I couldn't be more
grateful!
Reply from Stephen Buraganya, Registered Manager at At Hand Supported Living Services Ltd

We're truly grateful that you entrusted us with your husband's care and we're pleased to hear that our support provided you with peace of mind. It's wonderful to know that our team's attention to detail and care made a positive difference for both of you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Fiona A (Client) published on 28 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager is a kind and caring man. He has an optimistic temperament which I find a great asset when things are challenging. He has been helping me care for my husband who has dementia. I would recommend this home care provider.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anita D (Son of Client) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer is a good, honest, energetic and caring person. His service is very satisfactory and very professional in his work. He finishes works respectfully and very responsible towards his client. He makes the client more independent and responsible.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Aurelija K (Mother of Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been looking, for our autistic son, for PA for a long time. We found one from here and my son and PA clicked straight away. He has been fun, relaxed and understanding with our son and made everything so much easier, fun and less worry.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for At Hand Supported Living Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for At Hand Supported Living Services Ltd is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for At Hand Supported Living Services Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about At Hand Supported Living Services Ltd

What Type of Services does At Hand Supported Living Services Ltd offer?

At Hand Supported Living Services Ltd offers Home Care.

How many Carers does At Hand Supported Living Services Ltd employ?

At Hand Supported Living Services Ltd employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact At Hand Supported Living Services Ltd to verify any information. View our terms and conditions. At Hand Supported Living Services Ltd has an Basic Service - more info.