Ontime Response Healthcare Norfolk

11 Alma Road, Snettisham, King's Lynn PE31 7NY
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9.5 7 Reviews
  • Ontime Response Healthcare Norfolk, King's Lynn
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £25
  • Weekly Live-in Care Fees: from £1350

These prices are only a guideline, please contact Ontime Response Healthcare Norfolk to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Caroline Simende (Manager)

Ontime Response Healthcare Norfolk Reviews (7)

9.5

Ontime Response Healthcare Norfolk has a Review Score of 9.5 (9.543) out of 10, based on 6 reviews in the last 2 years. Over all time Ontime Response Healthcare Norfolk has 7 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My experience with Ontime Response Health Care has been exceptional. What truly stands out is how attentive the caregivers are - they consistently anticipate my needs and respond with genuine care. The fact that the service is so tailored to my individual situation makes me feel truly valued. More than
just receiving care, I feel genuinely well looked after. I highly recommend Ontime Response Health Care to anyone seeking compassionate and personalized support.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent service from a top class company. Carers are always on time and are all so kind with my husband who is bed bound. Nothing is too much trouble for them, they are very thorough with the care they give and always go the extra mile. I trust them implicitly with my husband's care and truly don't
know what I'd do without them. Fantastic team and can highly recommend the company.

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Overall Experience  Overall Experience 5.0 out of 5

The staff is very helpful , cheerful and they are always willing to help whenever you need them. If someone needed carers i would definitely recommend them. I always get my medication and meals in time .

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Overall Experience  Overall Experience 5.0 out of 5

For just over two years the staff of Ontime Response were dedicated to my Wifes care and I can only reiterate the comments made in my previous review. Their dedication to her and to her personal care and hygene needs were second to none and they all became part of our family. I shall be forever in their
debt for helping make my wifes final days as comfortable as possible. I shall miss their laughter and banter to the end of my days and I wish the Company and staff every success in their endeavours in which is a difficult world. Thank you from the bottom of my heart.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was unsure about having carers into her home at first but she soon adjusted and enjoyed the carers visits 3 times a day. The carers helped my mum stay in her home before she passed. As a daughter living a few hours away it was good to know that they were going into my mum everyday, giving mum
her medication, helping her with personal care , making her tea, making sure that she was eating properly and helping her with changing the bed and general care .

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Overall Experience  Overall Experience 5.0 out of 5

Just like to say the care and attention to my mum has been excellent, and at times the careers have gone out of there way to help my mum feel more comfortable and relaxed.

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Overall Experience  Overall Experience 5.0 out of 5

As a husband, I shall be eternally grateful for the way the carers have treated and attended to all my wife's needs. They are very attentive and easy to talk to and explain our hopes and fears. They are economical with the resources. Thank you so much for the attention given at the outset of the care.
The
company should be proud of them all.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Ontime Response Healthcare Norfolk is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Ontime Response Healthcare Norfolk is calculated as follows: ( (34 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ontime Response Healthcare Norfolk is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Ontime Response Healthcare Norfolk

What Type of Services does Ontime Response Healthcare Norfolk offer?

Ontime Response Healthcare Norfolk offers Home Care.

How many Carers does Ontime Response Healthcare Norfolk employ?

Ontime Response Healthcare Norfolk employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ontime Response Healthcare Norfolk to verify any information. View our terms and conditions. Ontime Response Healthcare Norfolk has an Basic Service - more info.