Elsie's Help at Home

Unit 2, Phillows Barns, Hammonds Road, Little Baddow CM3 4BG
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Top 20 award
10 46 Reviews
  • Elsie's Help at Home, Little Baddow
Elsie's Help at Home offers care in Chelmsford, Maldon, Witham, Braintree, Brentwood and Billericay. This enables people to stay living in their own homes, with that extra bit of crucial support.

There is a wide range of care on offer from 30 minute care calls to respite and overnight care as well as live-in care.

Staff are fully trained and knowledgeable and offer care that is tailored to the individual and their specific needs.

Elsie's Help at Home is passionate about quality person centred care and believes in building relationships with families and clients to ensure a personal and bespoke service.
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Care Provided by Elsie's Help at Home

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: £1800 – £2000

These prices are only a guideline, please contact Elsie's Help at Home to find out the exact price for your requirements.

Contact Elsie's Help at Home to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Elsie's Help at Home to get a personalised quote.

Good to Know

Owner

  • Elsie's Help at Home Ltd
  • Privately Owned

Person in Charge

  • Lyndsey Ryan (Manager)

Elsie's Help at Home Reviews (46)

10

Elsie's Help at Home has a Review Score of 10 (9.981) out of 10, based on 45 reviews in the last 2 years.
Over all time Elsie's Help at Home has 46 reviews.

Overall Experience
  • 46
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  • 0
  • 0
  • 0
Date Published
  • 46
  • 7
  • 15
  • 45
  • 1
Reviewer Connection to Elsie's Help at Home
  • 21
  • 6
  • 6
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Philip M (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time we have needed care and support for my elderly mother. From day one, the staff at Elsie's Help at Home held my hand to ensure I understood the processes and what my mother could expect from the carers. Every member of the team treated my mother with utmost respect which contributed
to her speedy return to her previous independent status. Should the need arise, I would definitely call on Elsie's Care at Home again. A big thank you to you all.
Reply from Lyndsey Ryan, Manager at Elsie's Help at HomeThank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T T (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elsie's Help at Home has been caring for my mother for just over a month. The staff have been very caring, friendly and helpful to deal with. They have been flexible and understanding. My mother finds the time spent with the carers enjoyable and she looks forward to their visits. It is reassuring to
know that they are a regulated business and their expertise is demonstrated. Thanks.
Reply from Lyndsey Ryan, Manager at Elsie's Help at HomeThank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie J (Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delightful, dynamic team who all took great care of me post operatively and helped me do my exercises enthusiastically and with motivation. Arrived on time and smiling!! Prepared my lunch and made sure I was confortable at all times.
Reply from Lyndsey Ryan, Manager at Elsie's Help at HomeThank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mel G (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care that my father received from Elsie’s Help at Home went above and beyond anything I could ever wish to hope for. The girls who looked after him were wonderful, so caring and gentle. They made what was an incredibly difficult time for me bearable, I could not have coped without them.
I can honestly say that the manager became a friend, we laughed and cried together, and she couldn’t have done more for me or my dad. It wasn’t just the manager, all the girls that came were fantastic, all selfless carers who I’d be happy to look after any member of my family.
Reply from Lyndsey Ryan, Manager at Elsie's Help at HomeThank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie G (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team of carers visited my dad for a couple of months before he sadly went into hospital. Every member of the team was great, they were nice and chatty to my dad when they visited, which he enjoyed. The timing was excellent and they provided an extremely professional, reliable and
caring service.
Reply from Lyndsey Ryan, Manager at Elsie's Help at HomeThank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C B (Daughter of Client) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elsie's Help at Home has been supporting my family member for a few months.
The organisation has been very caring, friendly and professional to deal with in all respects.
The situation they have been supporting us with is quite complex and we have really appreciated their understanding about this
and the respectful, client centred way they have of running the service.
It is reassuring to know that they are a regulated business and their expertise is demonstrated.
Thanks.
Reply from Lyndsey Ryan, Manager at Elsie's Help at HomeThank you for your kind words, it means a lot to Elsie's Help at Home to know the service is meeting the needs of those we support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Elsie's Help at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Elsie's Help at Home is calculated as follows: ( (261 Excellents x 5) + (5 Goods x 4) ) ÷ 266 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Elsie's Help at Home is based on 45 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (5)

Lyndsey

Lyndsey Ryan

Job Title: Registered Manager/Director Joined: 2023

My name is Lyndsey, and I am the founder and director of Elsie’s Help at Home.


I have over 20 year's experience in the care industry, and it is my passion for quality, person-centred care at home that has led me to create this service.


My goal is to enable and empower people to remain independent at home. I believe this is achievable by providing a bespoke service unique to each of my clients and fully understanding their needs and the things that are important to them.


I love meeting new people and getting to know their stories and helping them to continue creating memories with their loved ones.


?I believe continuity is key and strive for the highest quality in all that I do.

Lucy

Lucy Bagenal

Job Title: HR and Recruitment Manager Joined: 2022

My name is Lucy. I am the HR and recruitment manager at Elsie’s Help at Home.

I have over 17 years of experience in the Health and social care setting.


I am passionate about enabling and supporting our clients to remain as independent as possible and have as much choice as possible.


I believe we achieve this by recruiting and supporting the best carers to create an effective and person-centred support team for our clients.

Alison

Alison Annesley

Job Title: Field Care Supervisor - Braintree, Witham & Maldon Joined: 2023

Hello, I'm Alison and have been a carer with Elsie's for the past 10 months. Previous to this I have spent the majority of my employment working with people and supporting them in gaining the most from their lives. In capacities such as caring for the elderly, those with learning disabilities and challenging behaviours and in a special home for deaf people. I've also worked for the NHS as a theatre nurse and spent over 7 years in a pharmacy .



I am passionate that people should be able to access support when needed, and that they can continue to lead full lives wherever possible.



Of course the most important things to me are my family, including Tommy the Podenco .

Kelly

Kelly Halls

Job Title: Care Manager Joined: 2024

My name is Kelly, and I have 16 years of experience in the care industry and am really passionate about my role in supporting people to remain in their own home with the right support.


When I am not working, I enjoy walking my dog and spending time with my children and grandchildren.

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Sam Brown

Job Title: Care-Coordinator Joined: 2024

My name is Sam, I have 22 years of care experience and have worked for Elsie’s since June 2024 as a carer.


I started working in care at the age of 18, following in my mum’s footsteps. I have worked for the NHS, specialising in oncology and then went back into community care and expanded my knowledge in dementia.


I absolutely love my job and feel so happy to make a difference to people’s lives.


In my spare time, I like to spend time with my family, especially my 15-year-old daughter and my 93-year-old Nan.

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