Elsie's Help at Home

Office 6, The Generals, Main Road, Boreham, Chelmsford CM3 3HJ
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Top 20 award
10 40 Reviews
  • Elsie's Help at Home, Chelmsford
Elsie's Help at Home offers care in Chelmsford, Maldon, Witham, Braintree, Brentwood and Billericay. This enables people to stay living in their own homes, with that extra bit of crucial support.

There is a wide range of care on offer from 30 minute care calls to respite and overnight care as well as live-in care.

Staff are fully trained and knowledgeable and offer care that is tailored to the individual and their specific needs.

Elsie's Help at Home is passionate about quality person centred care and believes in building relationships with families and clients to ensure a personal and bespoke service.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: £1800 – £2000

These prices are only a guideline, please contact Elsie's Help at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Elsie's Help at Home Ltd

Person in charge

  • Lyndsey Ryan (Manager)

Elsie's Help at Home Reviews (40)

10

Elsie's Help at Home has a Review Score of 10 (9.978) out of 10, based on 39 reviews in the last 2 years.
Over all time Elsie's Help at Home has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elsie's Help at Home
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Total of 40, showing 1-20
Review from Kate G (Daughter of Client) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the whole team at Elsie's Help at Home. The carers are kind, patient and supportive and the management team were amazing in meeting mum's increasing need for care at very short notice. Every aspect of this organisation is wonderful. They are efficient, professional and
support the whole family with kindness and compassion. As my mother's health rapidly deteriorated, her care needs were constantly changing and the Elsie's team were always on hand to meet her needs. Mum received care from a large number of Elsie's carer and each carer showed up on time, and looked after mum with wonderful gentleness, compassion, dignity and good humour. I feel extremely blessed to have had the loving support of the Elsie's Help at Home team and can honestly say it was a privilege to have got to know them. I recommend them wholeheartedly to anyone who wants to provide the highest quality of care to their loved ones.
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Review from Kay W (Daughter of Client) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I approached the Manager and her team at short notice following a fall my 88 year old mum had as we'd decided she needed additional support. She made time to see me on her last day in the office before her holiday, to put arrangements in place for mum, to start the next day. I'm calling this out as
it set the tone for our interaction with the Elsie's Help at Home team, in that nothing is too much trouble. The carers are amazing! A fabulous bunch of caring, supportive, empathetic ladies who help mum with everything from personal care, to changing beds to making sure she is comfortable and had everything she needs before they leave, but always taking the time to have a chat with mum whilst they are there, helping her. The idea of care support was new to mum but this wonderful team have completely put mum at ease and continue to do so now she's had her hip replacement. The peace of mind the Elsie's Team gives my family is priceless. Thank you
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for taking the time to leave a review. We really appreciate your positive feedback, I am very pleased we were able to step in and support, and I will be sure to pass your kind words onto the team.

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Review from Shirley M (Daughter of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Elsie's Help at Home for nearly two years now for my 95 year old Mother.
I was struggling to cope with her care on my own but apprehensive about getting outside help in.
I couldn't have been more wrong the whole team at Elsie's have been nothing short of amazing.
The manager is
brilliant at working out and implementing the best tailored care that will work for us and she's great at talking to Mum with humour, kindness and respect and my Mum adores her.
All the girls who come into Mum are wonderful and so great with helping her with anything she needs and she loves chatting to them and calls them " my girls".
The peace of mind I get knowing my Mum is happy and looked after has made such a difference.
Anytime I phone the office with any queries the girls are always so helpful and make any changes we may need immediately.
I cannot praise the whole team highly enough and would 100% recommend them to anyone for excellent care, they really are wonderful.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for taking the time to write such a lovely review, it's a pleasure to be able to support Mum, and I am so pleased she enjoys seeing her team.I will be sure to pass on your kind words to the team.

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Review from Donald C (Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a complicated hip fracture, I was in need of help to do the most basic things. When the limit of NHS came, I had to find an alternative, and a friend recommended Elsie's Help at Home, and I am pleased that they did, as the carers arrive on time, are friendly and help in any way they can; they
also encourage me to improve my movements. I look forward to their visits.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your feed-back, we really appreciate it. We will be sure to pass it on to the team that visit you.

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Review from M S (Son of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Elsie's Care at Home initially as companion visits for my mother.
Following a series of falls, her care needs increased, and the team at Elsie's was able to put additional care visits in place. At every visit, Mum was treated with respect, dignity and above all, kindness by the team of carers.
Thank you.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for taking the time to leave a review of the service your mother received.It was a pleasure to be able to assist and I will make sure your kind feed-back is passed on to the team.

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Review from James C (Son of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following my mother's discharge from the hospital, Elsie's Help at Home provided daily support to both my mother (78) and father (84). The care staff have been fantastic and very accommodating - it can be difficult for all when someone new is introduced to the family home after so many years of independent
living. The advice and support provided by the Manager and the entire team have been excellent. I have no hesitation in recommending Elsie's Help at Home.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your positive review, we are glad we could help.

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Review from Caroline C (Daughter of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I contacted Elsie's Help at Home as I felt my father needed extra support. Struggling with day to day care, although he already had a carer in once a day, this wasn't enough. When we met with the Manager she went carefully through the care and support that dad needed, identifying where they could help.
Dad was so pleased with the care he received. The ladies didn't just do basic tasks, but also brightened his day. They noticed where they could help him, little things, like moisturising his feet which he really appreciated.


When he became dependent on a feeding system, the whole team took training so that they could continue to look after him. I felt that was going above and beyond. The tasks that his cancer required were complex in terms of preparation of medication. They never once said that it was too much or couldn't do it. I am very grateful for everything that was done for dad, the resulting peace of mind it gave to him and my family. I have no hesitation in recommending them.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your lovely review. I am so pleased that we were able to offer the support and company that Dad needed at such a difficult time. It was a pleasure to support him. We will be sure to pass your positive feedback on to the team that visited.

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Review from K W (Wife of Client) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed someone to sit with my bed-bound husband while I took a break. All the people who came were friendly and he enjoyed their company and looked forward to the visits. They also made themselves useful by doing the ironing or any other jobs they noticed, all without fuss. Thank you most sincerely.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for taking the time to leave a review. We are pleased we could assist you at such a difficult time. Best wishes, Elsie's Help at Home.

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Review from Val R (Wife of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Elsie's Help at Home when we visited our daughter in Hatfield Peverel this December. We live in the North East and I was so anxious about how we could visit whilst supporting my husband who has PSP with limited mobility. The whole team were amazing, efficient, caring and kind. My husband received
the best care possible and I had much needed respite during our stay. Thank you so much for supporting us - would totally recommend.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your kind review, we will be sure to pass your feedback to the care team. We look forward to seeing you on your next visit.

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Review from Susan J (Daughter of Client) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Efficient friendly and reliable. Generally very cheerful and amenable staff. The team have provided good support and care for my father, helping to allow him to remain in his own home. Have always arrived as expected and that is very reassuring. Thank you!
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your positive review. We are very pleased to hear that the support provided is meeting your father's needs. We will be sure to pass your feed-back on to the team.

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Review from M M (Partner of Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elsie's has been personally bespoke to our needs, good listeners to how to work with parents and changing situations, and sensitive to their individual needs. Can't recommend them enough! Thank you so much!
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your lovely review. It is a pleasure to be able to support your parents.

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Review from Clare T (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We used Elsie's Help at Home for my dad a couple of years ago and found the service was excellent so when my mum needed care earlier this year we knew we would use them again. It all happened very quickly and Elsie's put in a care plan immediately to suit our needs. The staff were very friendly, helpful
and knowledgeable. My mum always enjoyed their visits and would have a laugh with the carers. This company is a credit to the industry. The family would like to thank you for all your help and would definitely recommend your services to others.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your lovely review. It was an absolute pleasure to assist both of your parents, we will pass on your kind words to the team. Best wishes, Elsie's Help at Home.

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Review from Diane H (Daughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team are a delight. They bring reliability, compassion and humour - along with efficiency and understanding of the challenges we face -to a difficult situation. They have been a great support to me and my sister whilst giving Mum and Dad the best chance of maintaining their independence.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your lovely review, it is a pleasure to be able to support them both to remain at home. We will make sure your review is passed on to the team. Elsie's Help at Home.

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Review from Julee H (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found Elsie's through the recommendation of a friend of a carer who made the move over to Elsie's.
Their ethics are client-based. Our previous carers from another firm had let us down badly.
From the very first visit, my parents had a great connection with the owner. Very warm, knowledgeable
and friendly. You can tell immediately that her team of carers are superb at their jobs and,
have a natural affinity with the elderly. After having a bad experience with our previous firm of carers, it was so refreshing to trust Elsie's with the care for my parents. They are inclusive and both my parents are treated with respect and kindness. It's been some time since my parents have been heard loudly laughing, but this is now a regular occurrence. The whole of the family is so pleased with their care, Absolutely first-class. All of the carers deserve individual praise. Thank you all. Highly recommended.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your kind words. We are so pleased that they are happy with the service and we all love seeing them both happy. We will pass your kind words on to the team. Elsie's Help at Home.

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Review from Lesley C (Daughter of Client) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care and professionalism on every level have been given to my mother from the very first meeting to the present day. Also, my mother really looks forward to seeing each member of the care team each day they visit her.
I truly would recommend Elsie’s Help at Home to anyone who seeks excellent
home care.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you so much for your kind review, it's been a pleasure to assist your mother. We will be sure to share your kind review with the team. Elsie's Help at Home.

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Review from E A (Wife of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found this company online last year, we had a home visit before we used the service. My husband was very happy to use the company. The ladies are friendly and use all the time we pay for, in fact, they left my kitchen very clean and tidy and my husband is happy so when I go away if he is properly
cared for I know I can enjoy my breaks. Thank you
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

That you for your review. It is a pleasure to assist your husband and we are very pleased that you both find the service helpful. Elsie's Help at Home

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Review from V M (Wife of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best staff anyone would want in their home. Always cheerful and make sure all is well before they leave. They chat away to my husband which gives him a good start to his day. Would happily recommend.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your lovely feedback and for always making the team feel so welcome in your home. It is a pleasure to be able to assist your husband. Elsie's Help at Home

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Review from Graham S (Friend of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management of Elsie's Help at Home was outstanding. There was always someone to talk to giving encouragement and advice. The company was extremely flexible and was able to cope with changing circumstances. Whilst I didn't experience the care directly I did witness some of the care and it was clear
that the ethos of Elsie's Help at Home was passed to all their carers.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your kind review, we will make sure we pass this on to the team. Elsie's Help at Home.

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Review from Jayne R (Daughter of Client) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elsie's Help at Home have been in my father's life for two years now. Every single member of his team have delivered outstanding customer service, that exceeds expectations. They all have the same values of the business, that they care deeply about the people they look after, and treat them with with
the love, care and respect that they give to their own families. This creates a very personal service, which you do not find in other care companies. Not only do they respect and care about my Father deeply, but the manager supports me too, with weekly updates, and her knowledge and wisdom are so valuable and so welcomed. They have been a beacon of light in what has been some very dark times, with constant reassurance, reliability, honesty and integrity. I trust all of my father's team implicitly, and they are all sensitive to his ever-changing health needs. I would not have been able to care for my father without them. They are without doubt, exceptional, professional, caring and unique.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your kind review, we will make sure we pass this on to the team. Elsie's Help at Home

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Review from Angie G (Daughter of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is 98 years old and is a very proud man and has found coming to terms with old age and the associated health problems very difficult to accept....but as you can imagine we are now in a position where he needs some support in his routine for his own well being. He has categorically refused
any previous offers of help and support so we had our concerns about this moving forward successfully.


Once we contacted Elsie's Help at Home (my sister and I thought they sounded perfect as they offer a bespoke service tailored to that client). The Manager came and met dad, she was very understanding, thoughtful and respectful she understood dads hesitancy and suggested that she come back the following week with one of the carers in her team. The carer was as equally respectful and understanding and has been a godsend undertaking some domestic tasks, dad is now chatting about things she can help him with in the future.....when he is ready of course! What a find and would highly recommend it.

Reply from Lyndsey Ryan, Manager at Elsie's Help at Home

Thank you for your lovely review. I am pleased we have been able to assist and that your father has been able to build a relationship with the carer who visits him and think about the future.We will be sure to pass your feed back on to the carer who visits.Elsie's Help at Home

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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Elsie's Help at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.978 for Elsie's Help at Home is calculated as follows: ( (225 Excellents x 5) + (5 Goods x 4) ) ÷ 230 Ratings = 4.978
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elsie's Help at Home is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (5)

Lyndsey

Lyndsey Ryan

Job Title: Registered Manager/Director Joined: 2023

My name is Lyndsey, and I am the founder and director of Elsie’s Help at Home.


I have over 20 year's experience in the care industry, and it is my passion for quality, person-centred care at home that has led me to create this service.


My goal is to enable and empower people to remain independent at home. I believe this is achievable by providing a bespoke service unique to each of my clients and fully understanding their needs and the things that are important to them.


I love meeting new people and getting to know their stories and helping them to continue creating memories with their loved ones.


?I believe continuity is key and strive for the highest quality in all that I do.

Lucy

Lucy Bagenal

Job Title: HR and Recruitment Manager Joined: 2022

My name is Lucy. I am the HR and recruitment manager at Elsie’s Help at Home.

I have over 17 years of experience in the Health and social care setting.


I am passionate about enabling and supporting our clients to remain as independent as possible and have as much choice as possible.


I believe we achieve this by recruiting and supporting the best carers to create an effective and person-centred support team for our clients.

Alison

Alison Annesley

Job Title: Field Care Supervisor - Braintree, Witham & Maldon Joined: 2023

Hello, I'm Alison and have been a carer with Elsie's for the past 10 months. Previous to this I have spent the majority of my employment working with people and supporting them in gaining the most from their lives. In capacities such as caring for the elderly, those with learning disabilities and challenging behaviours and in a special home for deaf people. I've also worked for the NHS as a theatre nurse and spent over 7 years in a pharmacy .



I am passionate that people should be able to access support when needed, and that they can continue to lead full lives wherever possible.



Of course the most important things to me are my family, including Tommy the Podenco .

Kelly

Kelly Halls

Job Title: Care Manager Joined: 2024

My name is Kelly, and I have 16 years of experience in the care industry and am really passionate about my role in supporting people to remain in their own home with the right support.


When I am not working, I enjoy walking my dog and spending time with my children and grandchildren.

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Sam Brown

Job Title: Care-Coordinator Joined: 2024

My name is Sam, I have 22 years of care experience and have worked for Elsie’s since June 2024 as a carer.


I started working in care at the age of 18, following in my mum’s footsteps. I have worked for the NHS, specialising in oncology and then went back into community care and expanded my knowledge in dementia.


I absolutely love my job and feel so happy to make a difference to people’s lives.


In my spare time, I like to spend time with my family, especially my 15-year-old daughter and my 93-year-old Nan.

Frequently Asked Questions about Elsie's Help at Home

What Type of Services does Elsie's Help at Home offer?

Elsie's Help at Home offers Home Care.

How many Carers does Elsie's Help at Home employ?

Elsie's Help at Home employs 29 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elsie's Help at Home to verify any information. View our terms and conditions. Elsie's Help at Home has an Enhanced Service - more info.