Elsie's Help at Home

Office 6, The Generals, Main Road, Boreham, Chelmsford CM3 3HJ
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Top 20 award
10 40 Reviews
  • Elsie's Help at Home, Chelmsford
Elsie's Help at Home offers care in Chelmsford, Maldon, Witham, Braintree, Brentwood and Billericay. This enables people to stay living in their own homes, with that extra bit of crucial support.

There is a wide range of care on offer from 30 minute care calls to respite and overnight care as well as live-in care.

Staff are fully trained and knowledgeable and offer care that is tailored to the individual and their specific needs.

Elsie's Help at Home is passionate about quality person centred care and believes in building relationships with families and clients to ensure a personal and bespoke service.
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Care Provided by Elsie's Help at Home

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: £1800 – £2000

These prices are only a guideline, please contact Elsie's Help at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Elsie's Help at Home Ltd

Person in Charge

  • Lyndsey Ryan (Manager)

Elsie's Help at Home Reviews (40)

10

Elsie's Help at Home has a Review Score of 10 (9.978) out of 10, based on 39 reviews in the last 2 years.
Over all time Elsie's Help at Home has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elsie's Help at Home
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Total of 40, showing 21-40
Review from Jayne T (Daughter of Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t rate the care provided by Elise’s Help at Home high enough. It is so lovely knowing someone is checking up on Mum every morning and if there were any problems they would contact us.
Mum is happy with the care provided.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you for your positive review. It is lovely to know that you and your mum are happy with the support. We will make sure that your kind words are shared with the team.
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Review from Jean A (Client) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am 90 years old and disabled with osteoarthritis in my spine and knees. When I wake up each morning, it is very comforting to know that one of my lovely lady carers from Elsie’s Help at Home will soon be here to help me to get up, washed and dressed and that I won’t have to struggle through my pain
alone. They are always bright, cheerful, reliable, loving and efficient; I look forward to their visits every day and also at night when they see me up to bed.
“Ladies, I love you all - you are the best. Thank you for your care.”
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you for your kind review. The ladies enjoy coming to see you, you always put a smile on their faces and your impressions keep us all laughing. We are really pleased you enjoy the service and…read more
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Review from Claire D (Daughter of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers are lovely, very kind, and happy with my dad. We’ve had lots of different ladies help all great!
The manager is so helpful and the care coordinator, they’re very quick at trying to get the best solution to help us and Dad.
Highly recommended!
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you for your positive review. It's a pleasure to assist your father, we are so pleased that the service can support you all. We will be sure to pass on your lovely feedback to the team. Elsie's…read more
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Review from Lesley C (Daughter of Client) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely pleased with the service we received from the manager and the team at Elsie's Help at Home. They were always cheerful, kind and caring and our Father enjoyed their visits.
We were always informed if there were any problems or changes needed and phone calls were returned promptly.
Overall the experience was excellent and we would not hesitate to recommend them to others.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you for your positive review. It was a pleasure looking after your Father and we will share the feedback with the ladies who assisted him. Elsie's Help at Home.
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Review from Max L (Daughter-in-law of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring, reliable and trustworthy team. Very thorough with standards and great feedback on care updates. Your family are in safe hands and in this very daunting world of care, it was made very easy to understand.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you for your positive review, we will be sure to share this with the team. Elsie's Help at Home
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Review from Graham R (Nephew of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have used Elsie's Help at Home for just over a year now, and we could not be happier with the service they have provided with their daily care visits to my Aunt and Uncle, both of whom have Dementia. Their carers are friendly, caring and efficient when they visit and we feel extremely comfortable
knowing we can rely on them to notify us of any problems by way of their management team. A special mention for the Manager who we liaise with from the office mainly, and their carer who has more direct contact with my Aunt and Uncle.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you so much for your positive review. We will be sure to pass this feedback on to all of the team. Many thanks, Elsie's Help at Home
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Review from Patricia M (Wife of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my husband has been receiving care from Elsie's Care at Home he has been more than satisfied with the level of experience of all the helpers and supervision of office staff. All of them have been patient and caring
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you so much for your positive review. We will be sure to pass this feedback on to all of the team. Many thanks, Elsie's Help at Home.
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Review from A C (Daughter of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a fantastic experience with Elsie's Help at Home. The wonderful carer allocated to my dad was kind, gentle, thoughtful and reliable. He loved spending time with her and looked forward to her twice-weekly visits. His last few months were enriched greatly by her company and it was a great comfort
to us that he was safe, happy and well looked after. Couldn't recommend them more as a company, thank you for all that you did for Dad.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you so much for your positive review. We will be sure to pass this feedback on to all of the team. Many thanks, Elsie's Help at Home
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Review from Gay L (Friend of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My good friend was having problems with taking medication. As soon as we met the Manager we knew that her employees would be most appropriate to visit my friend. Should the carers be held up in traffic or delayed with a previous visit I would be informed. Often a thankless task the carers were always
professional and appropriate.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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Review from Peter H (Husband of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Elsie's Help At Home for 10 months now. My Wife has had a number of mini-strokes and cannot do very much physical work. This means I have to run the house and garden. I find it very helpful to have the housework done for me by Elsie's Help at Home. All the Ladies who come to do the
work are very friendly and do a good job. I would recommend Elsie's Help At Home to anyone who needs this type of service.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Treated with Dignity
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Review from C C (Husband of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the overall contact with the staff either in the office or out in the field is always a very positive experience. This is built upon years of experience with this company. Nothing is too much trouble and they always show a flexible response to the client’s requests and problems.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Care / Support
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Review from Sandra C (Wife of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very well-managed home care provider. I really could not fault it from the initial meeting to the companionship my husband received. Sadly our experience was short-lived as my husband died very suddenly only a couple of months later. He liked his carer very much. She was gentle and kind listening
to him for five hours on and twice a week. His need was companionship at the time. He was not the easiest and resisted care but he was won over and looked forward to visits. On his death, I received flowers which was very touching given the short time. I have already recommended this provider of care at the doctor’s surgery in a help sheet to help others in my predicament.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Care / Support
  • Management
  • Treated with Dignity
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Review from Lorna M (Daughter-in-law of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having not needed to organise care before I was unsure of the process and apprehensive about it. From initial contact to the present day the service and support have been exceptional. The Manager went through everything step by step and explained things clearly. Although they were very resistant to
needing help, my in-laws enjoy the carer's company and we really appreciate the chance to switch off for a bit.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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Review from M D (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Elsie help at home were excellent with my Dad. Nothing was too much trouble and are all very pleasant. I would recommend Elsie help at home to anyone I really can't thank The Manager and the team enough for what they did.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Care / Support
  • Management
  • Treated with Dignity
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Review from Philip M (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time we have needed care and support for my elderly mother. From day one, the staff at Elsie's Help at Home held my hand to ensure I understood the processes and what my mother could expect from the carers. Every member of the team treated my mother with utmost respect which contributed
to her speedy return to her previous independent status. Should the need arise, I would definitely call on Elsie's Care at Home again. A big thank you to you all.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Care / Support
  • Management
  • Treated with Dignity
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Review from T T (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elsie's Help at Home has been caring for my mother for just over a month. The staff have been very caring, friendly and helpful to deal with. They have been flexible and understanding. My mother finds the time spent with the carers enjoyable and she looks forward to their visits. It is reassuring to
know that they are a regulated business and their expertise is demonstrated. Thanks.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Care / Support
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  • Treated with Dignity
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Review from Julie J (Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delightful, dynamic team who all took great care of me post operatively and helped me do my exercises enthusiastically and with motivation. Arrived on time and smiling!! Prepared my lunch and made sure I was confortable at all times.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Care / Support
  • Management
  • Treated with Dignity
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Review from Mel G (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care that my father received from Elsie’s Help at Home went above and beyond anything I could ever wish to hope for. The girls who looked after him were wonderful, so caring and gentle. They made what was an incredibly difficult time for me bearable, I could not have coped without them.
I can honestly say that the manager became a friend, we laughed and cried together, and she couldn’t have done more for me or my dad. It wasn’t just the manager, all the girls that came were fantastic, all selfless carers who I’d be happy to look after any member of my family.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Care / Support
  • Management
  • Treated with Dignity
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Review from Julie G (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team of carers visited my dad for a couple of months before he sadly went into hospital. Every member of the team was great, they were nice and chatty to my dad when they visited, which he enjoyed. The timing was excellent and they provided an extremely professional, reliable and
caring service.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you very much for your positive feedback, we will be sure to pass this on to the team. Many thanks, Elsie's Help at Home.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C B (Daughter of Client) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elsie's Help at Home has been supporting my family member for a few months.
The organisation has been very caring, friendly and professional to deal with in all respects.
The situation they have been supporting us with is quite complex and we have really appreciated their understanding about this
and the respectful, client centred way they have of running the service.
It is reassuring to know that they are a regulated business and their expertise is demonstrated.
Thanks.
Reply from Lyndsey Ryan, Manager at Elsie's Help at Home
Thank you for your kind words, it means a lot to Elsie's Help at Home to know the service is meeting the needs of those we support.
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Current Review Score: 10.0 (9.978)

Overview of Review Score

The Review Score of 10 (9.978) out of 10 for Elsie's Help at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.978 for Elsie's Help at Home is calculated as follows: ( (225 Excellents x 5) + (5 Goods x 4) ) ÷ 230 Ratings = 4.978
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Elsie's Help at Home is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (5)

Lyndsey

Lyndsey Ryan

Job Title: Registered Manager/Director Joined: 2023

My name is Lyndsey, and I am the founder and director of Elsie’s Help at Home.


I have over 20 year's experience in the care industry, and it is my passion for quality, person-centred care at home that has led me to create this service.


My goal is to enable and empower people to remain independent at home. I believe this is achievable by providing a bespoke service unique to each of my clients and fully understanding their needs and the things that are important to them.


I love meeting new people and getting to know their stories and helping them to continue creating memories with their loved ones.


?I believe continuity is key and strive for the highest quality in all that I do.

Lucy

Lucy Bagenal

Job Title: HR and Recruitment Manager Joined: 2022

My name is Lucy. I am the HR and recruitment manager at Elsie’s Help at Home.

I have over 17 years of experience in the Health and social care setting.


I am passionate about enabling and supporting our clients to remain as independent as possible and have as much choice as possible.


I believe we achieve this by recruiting and supporting the best carers to create an effective and person-centred support team for our clients.

Alison

Alison Annesley

Job Title: Field Care Supervisor - Braintree, Witham & Maldon Joined: 2023

Hello, I'm Alison and have been a carer with Elsie's for the past 10 months. Previous to this I have spent the majority of my employment working with people and supporting them in gaining the most from their lives. In capacities such as caring for the elderly, those with learning disabilities and challenging behaviours and in a special home for deaf people. I've also worked for the NHS as a theatre nurse and spent over 7 years in a pharmacy .



I am passionate that people should be able to access support when needed, and that they can continue to lead full lives wherever possible.



Of course the most important things to me are my family, including Tommy the Podenco .

Kelly

Kelly Halls

Job Title: Care Manager Joined: 2024

My name is Kelly, and I have 16 years of experience in the care industry and am really passionate about my role in supporting people to remain in their own home with the right support.


When I am not working, I enjoy walking my dog and spending time with my children and grandchildren.

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Sam Brown

Job Title: Care-Coordinator Joined: 2024

My name is Sam, I have 22 years of care experience and have worked for Elsie’s since June 2024 as a carer.


I started working in care at the age of 18, following in my mum’s footsteps. I have worked for the NHS, specialising in oncology and then went back into community care and expanded my knowledge in dementia.


I absolutely love my job and feel so happy to make a difference to people’s lives.


In my spare time, I like to spend time with my family, especially my 15-year-old daughter and my 93-year-old Nan.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elsie's Help at Home to verify any information. View our terms and conditions. Elsie's Help at Home has an Enhanced Service - more info.