Care Provided by Heart Of Hope Care - Cumberland
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
Contact Heart Of Hope Care - Cumberland to get a personalised quote
Please call the team to discuss further.
The price(s) shown are provided by the agency. Contact Heart Of Hope Care - Cumberland for full pricing details and T&Cs.
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
Good to Know
Group / Owner
- Heart Of Hope Care Ltd
- Private Owned
Person in charge
- Kimberly Midzi (Manager)
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Heart Of Hope Care - Cumberland Reviews (8)
9.6
Heart Of Hope Care - Cumberland has a Review Score of 9.6 (9.550) out of 10, based on 6 reviews in the last 2 years.
Over all time Heart Of Hope Care - Cumberland has 8 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Heart Of Hope Care - Cumberland
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Review from S P (Daughter of Client) published on 29 July 2026 Submitted via Website•
Overall Experience
I can't thank Heart of Hope enough for everything they have done for my Mum. Kim and her team stepped in at short notice to provide care to my terminally ill Mum in January 2026 until July 2026. The care and dignity my mum recieved was outstanding. These ladies are the closest people to superheroes...
I can't thank Heart of Hope enough for everything they have done for my Mum. Kim and her team stepped in at short notice to provide care to my terminally ill Mum in January 2026 until July 2026. The care and dignity my mum recieved was outstanding. These ladies are the closest people to superheroes I have ever met. I am in awe of them. They gave my Mum extra time at home and gave me my health back. My mum was comfortable, respected and extremely well cared for. Kim went above and beyond to accommodate short notice changes and was available and approachable to help at all times. I will forever be eternally grateful to each and everyone of you ladies. You gave me and my mum so much back, I don't have the words to explain how truly grateful I am .
Thank you so much
Thank you so much
Shannon
Review from Karen G (Niece of Client) published on 15 January 2026 Submitted via Website•
Overall Experience
Since my last review in April my aunt has passed away. Heart of Hope were amazing up to that point and beyond. Kind, caring and so helpful especially in the latter stages of her life. My aunt loved the carers coming in, always cheerful and ready for a chat as they got her ready for the day. Nothing...
Since my last review in April my aunt has passed away. Heart of Hope were amazing up to that point and beyond. Kind, caring and so helpful especially in the latter stages of her life. My aunt loved the carers coming in, always cheerful and ready for a chat as they got her ready for the day. Nothing was too much trouble. The management was always at the end of the phone and I knew that the carers were in constant contact with the management updating any problems.
Review from Linda B (Daughter of Client) published on 18 March 2025 Submitted via Website•
Overall Experience
The carers were wonderful and always arrived on time. They were kind, considerate and very caring, nothing was too much bother. They talked and laughed with Mam the whole time that they were with her. She was very confident and comfortable with them, which made me happy. I also felt supported by...
The carers were wonderful and always arrived on time. They were kind, considerate and very caring, nothing was too much bother. They talked and laughed with Mam the whole time that they were with her. She was very confident and comfortable with them, which made me happy. I also felt supported by both the carers and the manager.
Review from L G (Daughter of Client) published on 18 March 2025 Submitted via Website•
Overall Experience
Really pleased with the care you gave my mum, you were always helpful and kind and really wow when it came she needed you any extra time. Found all your staff really helpful and kind, would recommend your services to any future clients
Really pleased with the care you gave my mum, you were always helpful and kind and really wow when it came she needed you any extra time. Found all your staff really helpful and kind, would recommend your services to any future clients
Review from Craig D (Son of Client) published on 20 December 2024 Submitted via Website•
Overall Experience
We have always found the staff, management and carers to be kind, considerate and helpful. They treat our mother with respect and nothing is too much for them. Whatever we ask or request they will do for us If it is within their remit. They are there to assist us with any queries we have regarding...
We have always found the staff, management and carers to be kind, considerate and helpful. They treat our mother with respect and nothing is too much for them. Whatever we ask or request they will do for us If it is within their remit. They are there to assist us with any queries we have regarding medication, healthcare, transport, or any other issues at all. If they cannot help us, they give us advice on where we can find the help we need. We have never had any issues with any of the carers or management.
Review from Christopher H (Son of Client) published on 11 December 2024 Submitted via Website•
Overall Experience
From day one, Heart at Home were so accommodating to us as a family. The staff turned up on time and did an excellent job. They really looked after our patient with love, affection and care. They were also a great support to us as a family. We personally can't thank Heart at Home and the staff...
From day one, Heart at Home were so accommodating to us as a family. The staff turned up on time and did an excellent job. They really looked after our patient with love, affection and care. They were also a great support to us as a family. We personally can't thank Heart at Home and the staff enough.
Review from Ann B (Daughter of Client) published on 12 August 2024 Submitted via Website•
Overall Experience
Mam is really happy and satisfied with the girls who arrive to deal with her medication, they have always been polite and treated her with respect. They always arrived on time and contacted us promptly if anything was amiss.
Mam is really happy and satisfied with the girls who arrive to deal with her medication, they have always been polite and treated her with respect. They always arrived on time and contacted us promptly if anything was amiss.
Review from S M (Daughter of Client) published on 30 July 2024 Submitted via Website•
Overall Experience
The care received is outstanding, choices are given, and Mum is always treated with dignity and respect. Mum looks forward to her care calls, she never feels rushed and loves catching up with her ladies.
The care received is outstanding, choices are given, and Mum is always treated with dignity and respect. Mum looks forward to her care calls, she never feels rushed and loves catching up with her ladies.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 02 February 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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Frequently Asked Questions about Heart Of Hope Care - Cumberland
How many Carers does Heart Of Hope Care - Cumberland employ?
Heart Of Hope Care - Cumberland employs 31 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heart Of Hope Care - Cumberland to verify any information. View our terms and conditions. Heart Of Hope Care - Cumberland has a Basic Service -what a Basic Service includes.