Balmoral Health and Social Care - Dundee

Balmoral care has provided carers for me for a few years, I cannot criticise the care but compliment them. Today I had a carer, she was so laid back that she made me feel so at ease yet she was very professional at everything she done. My usual carer must have been off. I must give Balmoral care 10/10 for the carers and the service they provide.

In all my years I have yet to experience any other service as appalling as that provided by Balmoral Care for my husband after his discharge from hospital. The company claims to provide a professional service yet repeatedly sent a string of unknown and incompetent staff who don't know or care about personal care. In raising concerns about the substandard care with both carers themselves, and the company directly, these have been dismissed and laughed off. Time keeping records have been falsified. Carers have lied, bullied and attempted intimidation and blackmail, all to my husband's distress. One or two staff eventually emerged as beacons of light but they are not enough to continue to allow Balmoral Care through my front door. Shame on you sirs. I am greatly relieved that you are longer to receive funding in our case.

Whilst some of the carers were good in carrying out their tasks others were not. The management tried to change agreements in times for their own purposes without consultation with clients and power of attorney family. I would avoid this caring system.

Balmoral Health and Social Care has been providing carers for my mum who has dementia for the past six months, all have been very kind and gentle with my mum, with some going over and above. Anytime I call the office, the staff are super friendly and so helpful, nothing is a problem or if I need to change a time slot or tell them my mum won’t be there as at a hospital appointment they are on the ball at changing things at short notice. My mum and I are so lucky and grateful to have such amazing care for her, so thank you so much Balmoral Health and Social Care, would highly recommend for care for your loved ones.

My mum had regular reviews and updates. All staff were friendly and helpful, with some being particularly good at going above and beyond in a constantly changing situation. Even came back one evening before leaving her complex because they were worried about her. Mum was not happy her times got changed, but this was due to frequent hospital admissions rather than the organisation itself. Management couldn't be more helpful and flexible.