South East Focus Care

International House, George Curl Way, Eastleigh, Southampton SO18 2RZ
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10 54 Reviews
  • South East Focus Care, Southampton
South East Focus Care offers personalised care packages designed to meet the individual needs of the people they support.

Striving to make a positive difference to the lives of clients, the team are compassionate and kind with a focus on empowering people to live independently and comfortably in their own homes.
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Care Provided by South East Focus Care

Types of Home Care

  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Companionship

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Fees will vary based on an assessment of your needs and the package that suites your needs.

Contact South East Focus Care to get a personalised quote.

Contact South East Focus Care to get a personalised quote.

Good to Know

Owner

  • South East Focus Care Ltd
  • Privately Owned

Person in Charge

  • Clara Chihowa (Manager)

South East Focus Care Reviews (54)

10

South East Focus Care has a Review Score of 10 (9.963) out of 10, based on 49 reviews in the last 2 years.
Over all time South East Focus Care has 54 reviews.

Overall Experience
  • 52
  • 2
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Date Published
  • 54
  • 7
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  • 49
  • 5
Reviewer Connection to South East Focus Care
  • 22
  • 9
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Total of 54, showing 1-20
Review from Anita T (Daughter of Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team were amazing! They were very caring, kind and professional. They listened to all our client needs. They worked with us and made helpful, thoughtful suggestions. They accommodated all our needs small and lsrge needs, even to performing the last offices. They were reliable and trustworthy. We
felt very safe with them. Communication was brilliant, if they didn't answer the phone immediately, they always rang back very quickly. They attended all meetings. We all worked together as a team and felt supported. We couldn't ask for more.
Reply from Clara Chihowa, Care Manager at South East Focus Care
We appreciate that you've taken time to let us know your experience of working with us .Hope you're keeping well
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Review from Linda B (Client) published on 2 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Discharged from hospital wearing a leg brace after a knee operation. Asbi'm s widow my Consultant requested care whilst wearing the brace
The carers were friendly and professional and I had two main male carers with interim ones when they weren't available
Near the end if my carecehen i only hadn't
wear the brace when going out they helped by showing me the best way of dressing when I would venom my own which was invaluable
Reply from Clara Chihowa, Care Manager at South East Focus Care
Your feedback is much appreciated . Hope you're keeping well
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Review from Sally S (Daughter of Client) published on 25 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was terminally ill, her last months were very difficult.
we were so pleased that a care package had been put in place to help her, however she was very apprehensive at having carers in.


Her fears were allayed immediately as the small team that took care of her were just so kind and lovely.


It

really is so important to family members to know they can trust carers to look after a loved one and do it well, with compassion, kindness and a bit of humour thrown in.


we are very grateful to you all, thank you for looking after our mum. x

Reply from Clara Chihowa, Care Manager at South East Focus Care
We appreciate you taking time in your day to provide us with some feedback around your care . Thank you
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Review from Annette S (Wife of Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that we received was excellent throughout. At all times the team of carers were professional, respectful, compassionate and went above and beyond in their duties.
They provided support to the whole family as well as the client, during a difficult time. We felt like we were an extension of their
own families and they attuned to the needs and personality and humour of the client beautifully and with grace.
The team are a credit to the service and we wouldn't hesitate to recommend them.
Reply from Clara Chihowa, Care Manager at South East Focus Care
The Southeast care team feel honoured and inspired by your kind words and will keep at it .
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Review from Simon B (Son of Client) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clara and her team were outstanding from start to finish during a very challenging time for us. Communication was regular, right from the word go, and everything ran smoothly throughout. The carers were extremely friendly, supportive and did a great job caring for my Mum. It was a relief and pleasure
each time they turned up. Thank you for being at the top of your game.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Many thanks for the feedback. We appreciate that you've taken time out of your day to tell us your experience of our care Appreciated
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Review from Jane S (Wife of Client) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful carers helped with my husband from December 2024 until he sadly died August 2025. They were so lovely with him and also kind and caring to me. It made such a difference to us both during a very difficult time.
I can't Thank them enough.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Thank you for your kind feedback . The team appreciate your time and efforts to let us know your experience of their careHope you're keeping well
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Review from Venetia K (Daughter of Client) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer chosen was perfectly suited to my Mother's needs. She had experience with my Mother's medical condition so we felt confident with the care given. The carer attended to Mum's personal care without fuss and respected her dignity as much as possible. She prepared delicious home cooked meals for
Mum. And encouraged her when times were difficult when mum lacked energy and motivation. She stayed with her for a month and towards the end, with virtually no sleep, she kept caring without complaining or taking time off, until Mum needed to be moved into Full time care.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Thank you so much for your feedback . The carer will really be pleased to know that you took time to provide her with such lovely feedback Hope you're keeping well
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Review from James L (Son of Client) published on 16 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very impressed by the standard of care provided by all of the care workers who looked after my father in his final month. They were professional, caring and friendly. They all arrived on time or earlier. Many thanks to them all.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Thank you for taking time in your day to let us know your experience of our service. We value your feedback . Hope you are keeping well
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Review from J B (Daughter of Client) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team were very supportive of my dad. They were able to support his very complex care needs. Communication was great. They also helped us to navigate some challenging circumstances within the home. Would highly recommend.
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Review from Hywel P (Son of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really good care service, always on time and very reliable.Great all round service, carers were always polite and treated my dad with respect and dignity, management were always kind and friendly and would do anything to please.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Many thanks for your kind words. We value your say. Hope you are keeping well.
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Review from S D (Granddaughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you want a caring, compassionate care company to look after a loved one, this is the care company for you. A number of carers looked after my grandmother for 7 months, all treating her and the family with love, compassion, respect and kindness. Our live in carer went above and beyond expectations
and continued to do so through to the end. As a family, we will be forever grateful to those who supported my grandmother.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Many thanks for taking the time to provide us with feedback in your diary. We value your say. Hope you're keeping well.
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Review from Pauline O (Daughter of Client) published on 10 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were so considerate.
Respectful of clients needs and wishes.
A great comfort to client.
Very professional carers.
Reliable professional team who made clients last few months as comfortable and dignified.
Reply from Clara Chihowa, Care Manager at South East Focus Care
We appreciate your feedback. Thank you for your kind words and hope you're keeping well.
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Review from June S (Wife of Client) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The two carers cared for my husband in the very best way showing compassion, care and understanding. They shared the occasional joke with him too.
I felt so grateful that my husband was in such caring hands and I felt very much included too. I cannot express my gratitude to them for making a very
hard situation easier.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Thank you and hope you are keeping well. We appreciate the feedback and thank you for taking time to let us know your experience of the care our team delivers.
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Review from Emma S (Daughter of Client) published on 19 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for your caring and prompt response to my mum's substantial care needs. Your team came every day, three times a day and looked after her professionally, sensitively and respectfully. We could not have had her at home with us without your support.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Thank you for your kind words and for taking the time to in your schedule to let us know your experience of our care.
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Review from K T (Civil Partner of Client) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for the excellent care provided by both carers. They were polite, friendly and genuinely cared for my partner. They chatted to him about topics that they had made the effort to find out were of interest to him. They ensured he was always comfortable and treated him with dignity. I am very
grateful to them.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Many thanks for taking the time to provide us with feedback. The team appreciates it. Hope you are keeping well.
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Review from Helen T (Daughter of Client) published on 28 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother received care from Southeast Focus Care after she came out of hospital in April until September. The carers were all very respectful, considerate, gentle, patient and caring. They gave Mum lots of time and she never felt rushed when being assisted with personal care. They always removed their
shoes when coming in the house which we appreciated and Mum loved the way they made her bed so well every visit which was important to her. Nothing was too much trouble. The timing of visits was pretty consistent too without massive fluctuations in when they would come each day. The manager at the office was so friendly and responsive, with a wonderful laugh that would cheer us up whenever we spoke to her. We would highly recommend the manager and her team.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Thank you for taking the time to provide feedback to the South East Focus team on the care you received. Hope you are keeping well.
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Review from Gerald O (Husband of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife's care was exemplary. The carers were kind, respectful, diligent and caring. They could not have done more for my wife. They were really outstanding. They were always punctual and worked hard during their visits.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Many thanks for taking the time to give your review on your experience of the care we delivered. We will keep focused and keep trying.
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Review from B B (Daughter of Client) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team were always friendly, responsive and respectful of Dad's needs.
From the first meeting, the manager listened to us and worked hard to build rapport with Dad and his extended family.
A warm and caring approach.
Reply from Clara Chihowa, Care Manager at South East Focus Care
We appreciate you taking the time to provide a review on the care our team delivered. We aim to keep trying and feel encouraged by your feedback.
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Review from Phil S (Son of Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a small team so Mum got to know them all. Every member of the team was kind and caring and above all, friendly and good humoured. They were professional and reliable, always there at the agreed time. Whenever they had a concern, or if Mum was worrying about something, they always let me know
and dealt with it sensibly. We were all very happy with the standard of care.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Thank you for the feedback. We appreciate you taking the time to let us know about your experience of our care
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Review from Christine P (Wife of Client) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This group of carers visited us 4 times a day during my husband's final illness. They were at all times respectful, gentle, patient, friendly and totally caring. I was impressed with the way they dealt with 111 medics during an emergency. They worked at all times quietly and efficiently and I was extremely
grateful for their help. They were also always punctual.
Reply from Clara Chihowa, Care Manager at South East Focus Care
Thank you for your kind words. We hope you are well. Our team loves the job and feels valued by our feedback.
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Current Review Score: 10.0 (9.963)

Overview of Review Score

The Review Score of 10 (9.963) out of 10 for South East Focus Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 49 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.963 for South East Focus Care is calculated as follows: ( (260 Excellents x 5) + (10 Goods x 4) ) ÷ 270 Ratings = 4.963
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for South East Focus Care is based on 49 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about South East Focus Care

What Type of Services does South East Focus Care offer?

South East Focus Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact South East Focus Care to verify any information. View our terms and conditions. South East Focus Care has an Enhanced Service - more info.