South East Focus Care

Thanks again

The team provided round-the-clock live-in care for my mother in her own home, starting from her discharge from hospital in September 2025 through to her death in July this year. There was some rotation of the main carer over that period, but not too much, so Mum saw familiar faces. All of them were calm, sensible, caring, experienced and capable - and also very respectful of Mum's home. Due to her dementia and the amount of pain she was in, Mum often became agitated at night and during the day, so they didn't always have an easy time of it, but they never complained. The management also seemed to keep in constant contact with their carers, making sure they were OK, arranging cover and breaks when needed and keeping us informed. When the end came, the carer and her manager were there for Mum (and for us) through her final hours and immediately afterwards. We couldn't have asked for better care.

A note on fees: these were always as initially agreed, no extras added.

We were very fortunate to receive live- in healthcare support for my mother's end of life scenario. We get a phone call on Friday saying it had been approved and South East Focus Care arrive the next morning. We were even more fortunate to have an outstanding carer and human being who was experienced and caring. We couldn't have asked for more.

The team were amazing! They were very caring, kind and professional. They listened to all our client needs. They worked with us and made helpful, thoughtful suggestions. They accommodated all our needs small and lsrge needs, even to performing the last offices. They were reliable and trustworthy. We felt very safe with them. Communication was brilliant, if they didn't answer the phone immediately, they always rang back very quickly. They attended all meetings. We all worked together as a team and felt supported. We couldn't ask for more.

Near the end if my carecehen i only hadn't wear the brace when going out they helped by showing me the best way of dressing when I would venom my own which was invaluable

we were so pleased that a care package had been put in place to help her, however she was very apprehensive at having carers in.

Her fears were allayed immediately as the small team that took care of her were just so kind and lovely.

It really is so important to family members to know they can trust carers to look after a loved one and do it well, with compassion, kindness and a bit of humour thrown in.

we are very grateful to you all, thank you for looking after our mum. x

The team are a credit to the service and we wouldn't hesitate to recommend them.

Clara and her team were outstanding from start to finish during a very challenging time for us. Communication was regular, right from the word go, and everything ran smoothly throughout. The carers were extremely friendly, supportive and did a great job caring for my Mum. It was a relief and pleasure each time they turned up. Thank you for being at the top of your game.

I can't Thank them enough.

The carer chosen was perfectly suited to my Mother's needs. She had experience with my Mother's medical condition so we felt confident with the care given. The carer attended to Mum's personal care without fuss and respected her dignity as much as possible. She prepared delicious home cooked meals for Mum. And encouraged her when times were difficult when mum lacked energy and motivation. She stayed with her for a month and towards the end, with virtually no sleep, she kept caring without complaining or taking time off, until Mum needed to be moved into Full time care.

I was very impressed by the standard of care provided by all of the care workers who looked after my father in his final month. They were professional, caring and friendly. They all arrived on time or earlier. Many thanks to them all.

The whole team were very supportive of my dad. They were able to support his very complex care needs. Communication was great. They also helped us to navigate some challenging circumstances within the home. Would highly recommend.

Really good care service, always on time and very reliable.Great all round service, carers were always polite and treated my dad with respect and dignity, management were always kind and friendly and would do anything to please.

If you want a caring, compassionate care company to look after a loved one, this is the care company for you. A number of carers looked after my grandmother for 7 months, all treating her and the family with love, compassion, respect and kindness. Our live in carer went above and beyond expectations and continued to do so through to the end. As a family, we will be forever grateful to those who supported my grandmother.

Reliable professional team who made clients last few months as comfortable and dignified.

I felt so grateful that my husband was in such caring hands and I felt very much included too. I cannot express my gratitude to them for making a very hard situation easier.

Thank you for your caring and prompt response to my mum's substantial care needs. Your team came every day, three times a day and looked after her professionally, sensitively and respectfully. We could not have had her at home with us without your support.

Thank you for the excellent care provided by both carers. They were polite, friendly and genuinely cared for my partner. They chatted to him about topics that they had made the effort to find out were of interest to him. They ensured he was always comfortable and treated him with dignity. I am very grateful to them.

My Mother received care from Southeast Focus Care after she came out of hospital in April until September. The carers were all very respectful, considerate, gentle, patient and caring. They gave Mum lots of time and she never felt rushed when being assisted with personal care. They always removed their shoes when coming in the house which we appreciated and Mum loved the way they made her bed so well every visit which was important to her. Nothing was too much trouble. The timing of visits was pretty consistent too without massive fluctuations in when they would come each day. The manager at the office was so friendly and responsive, with a wonderful laugh that would cheer us up whenever we spoke to her. We would highly recommend the manager and her team.

My wife's care was exemplary. The carers were kind, respectful, diligent and caring. They could not have done more for my wife. They were really outstanding. They were always punctual and worked hard during their visits.