South East Focus Care

International House, George Curl Way, Eastleigh, Southampton SO18 2RZ
Review Us
10 51 Reviews
  • South East Focus Care, Southampton
South East Focus Care offers personalised care packages designed to meet the individual needs of the people they support.

Striving to make a positive difference to the lives of clients, the team are compassionate and kind with a focus on empowering people to live independently and comfortably in their own homes.
Show South East Focus Care on the Map

Care Provided by South East Focus Care

Types of Home Care

  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Companionship

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Fees will vary based on an assessment of your needs and the package that suites your needs.

Good to Know

Owner

  • South East Focus Care Ltd

Person in charge

  • Clara Chihowa (Manager)

South East Focus Care Reviews (51)

10

South East Focus Care has a Review Score of 10 (9.962) out of 10, based on 48 reviews in the last 2 years.
Over all time South East Focus Care has 51 reviews.

Overall Experience
  • 49
  • 2
  • 0
  • 0
  • 0
Date Published
  • 51
  • 4
  • 13
  • 47
  • 4
Reviewer Connection to South East Focus Care
  • 20
  • 9
  • 8
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 41-51
Review from G W (Son of Client) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care and compassion they give to my father during their visits to him is excellent.
Nothing is ever too much when the carers are with my dad.
This service provider exceeds the families' expectations.
The family have every confidence that our father is in safe, caring and compassionate
hands.
Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you, Merry Christmas to you and your family. The team appreciates your feedback and find this inspirational.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nigel M (Client) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have now been using South East Focus for nearly three weeks, for mornings only. The care and attention I have received have been truly outstanding, in every way; commitment, knowledge, communication, empathy and much more. Never having been in this situation before, it could have been very difficult
for me to adapt to having a stranger in my house every day, in a very 'personal' setting; however, I have felt totally at ease from the outset (as has my daughter), and I now very much look forward to his visits.
Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you, and Merry Christmas to you and your family. The team appreciates your review and find this inspirational.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Maria Y (Daughter of Client) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my dad received was excellent. The carers were professional and very kind, they could not do enough for him. They always gave him time and put him completely at ease. He always looked forward to them coming, they became a part of our family. Thank you
Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you. The carers value this feedback and their feedback inspires them to do more for those they care for and is motivating.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Heather B (Wife of Client) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The two carers who looked after my husband for his last few days of life treated him with great respect and dignity. They were very caring and gentle with him. They were on time each visit and left things clean and tidy.
Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you. The carers appreciate your feedback, hope you are keeping well.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacky K (Daughter of Client) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her wonderful team were an invaluable support throughout the final stages of my father's palliative care.
They were always prompt, cheerful and above all caring whilst adjusting to Dad's rapid decline. Every day provided a new challenge and they simply adjusted accordingly without hesitation
or drama.
We are forever grateful.
Reply from Clara Chihowa, Care Manager at South East Focus Care

Your kind words are inspirational to the carers to keep delivering the best care possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Theresa F (Daughter of Client) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As it was was Mum's last days, the experience was the best it could be; dignified and Mum was looked after well. I knew what was going on at every moment, the carer was wonderful talked to me all the time.
Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you for your kind words. Hope you're keeping well.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from George G (Husband of Client) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hardworking, willing to tackle any task and always cheerful. They were a great help when my wife came out of hospital following a hip replacement. Would heartily recommend them. What more can I say?
Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you and we appreciate your feedback. Hope you all are doing well. All the best from our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anita N (Daughter of Client) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
South East Focus Care cared for my dad during the last eight weeks of his life and I cannot thank them enough!
They provided care in a professional and collaborative way and Dad and I felt listened to. My dad had numerous ailments and understandably felt frustrated and sad at times but the manager
always made him smile with her jovial laugh and positivity. I also felt I could phone her with any concerns regarding his care and she supported me when I needed advice. The carers were punctual, dedicated, caring, polite, patient and and treated my dad with dignity and respect. They reassured him when he was teary or in pain and tried to cheer him up. They treated him like a loved one and I had no concerns over his care not being up to standard; they felt like family! It was a difficult time but I cannot fault Dad’s end-of-life care. Thank you!
Reply from Clara Chihowa, Care Manager at South East Focus Care

It was a memorable experience providing care for your lovely dad. You and your family welcomed the team and together we fostered a trusting relationship focused on providing quality compassionate care till the end. Farewell.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gary L (Son of Client) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the service the manager and her team provided for my mum at a very hard time in our lives, you all brought a bit of sunshine to our lives. They were always on time and always had a smile on their faces. Nothing was too much trouble for them. I would not hesitate to have them again for
my mum with their five star service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane R (Daughter of Client) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care team looked after my mother with end of life care. At all times, they were kind, considerate and very thorough in their treatment of her. They maintained her dignity and I feel they went over and above what was required of them. Truly lovely people who genuinely care about their clients.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan F (Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had excellent service and care from the whole team. They were very punctual and informative of any change to the daily routine. Nothing was too much trouble for them and they were very willing to undertake the tasks we gave them.
Reply from Clara Chihowa, Care Manager at South East Focus Care

Thank you Susan. Yours was a pleasant success story. South East team wishes you all the best with the rest of your life journey.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for South East Focus Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.962 for South East Focus Care is calculated as follows: ( (254 Excellents x 5) + (10 Goods x 4) ) ÷ 264 Ratings = 4.962
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for South East Focus Care is based on 48 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact South East Focus Care to verify any information. View our terms and conditions. South East Focus Care has an Enhanced Service - more info.