Red Robin Homecare

34 Hall Street, St Helens WA10 1DL
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8.2 2 Reviews
  • Red Robin Homecare, St Helens
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Red Robin Homecare Ltd

Person in charge

  • Karen Kenny (Manager)
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Red Robin Homecare Reviews (2)

8.2

Red Robin Homecare has a Review Score of 8.2 (8.167) out of 10, based on 2 reviews in the last 2 years.
Over all time Red Robin Homecare has 2 reviews.

Overall Experience
  • 1
  • 1
  • 0
  • 0
  • 0
Date Published
  • 2
  • 0
  • 1
  • 2
  • 0
Reviewer Connection to Red Robin Homecare
  • 1
  • 1
Total of 2, showing 1-2
Review from B M (Wife of Client) published on 10 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We used this service for a long time and found every carer that came to our home excellent, in fact, we looked on some as friends the care was wonderful. Sadly the same cannot be said for the admin staff who fail to keep you informed of changes to rota and sometimes get it wrong. The main thing that
I find upsetting is the fact that my husband passed away recently and not one person from the office has offered any condolences or sympathy. Bad attitude. As is telling people what they can and cannot put into a review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Hazel D (Niece of Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to say the care workers at Red Robin are wonderful people. They took great care of my uncle. They go above and beyond. He got on well with all his carers. I couldn’t have asked for more. Thank you all so much.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.2 (8.167)

Overview of Review Score

The Review Score of 8.2 (8.167) out of 10 for Red Robin Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Red Robin Homecare is calculated as follows: ( (9 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Red Robin Homecare is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Red Robin Homecare

What Type of Services does Red Robin Homecare offer?

Red Robin Homecare offers Home Care.

How many Carers does Red Robin Homecare employ?

Red Robin Homecare employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Red Robin Homecare to verify any information. View our terms and conditions. Red Robin Homecare has an Basic Service - more info.