GoodOaks Homecare - Bedford

Suite 1a, 106a Bedford Road, Wootton, Bedford MK43 9JB
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Top 20 award
10 24 Reviews
  • GoodOaks Homecare - Bedford, Bedford
Awarded the 'Best Start-Up Home Care Service or New Franchise' by the national Home Care Awards 2025, GoodOaks Homecare is a quality homecare provider offering premium and friendly visiting and live-in care, helping people to continue to live happily and independently at home.

Local, owner-run offices tailor their service around the needs of clients and their loved ones. From 30 minute visits to 24-hour live-in care, their service is completely flexible.

GoodOaks Homecare provides quality care by working with professional, caring people who share their values. They pay staff properly, train and support them, so they feel valued and rewarded to do the best possible job.

Local expertise is combined with easy-to-use technology so families can monitor the care service from an app on their smartphone.

People with a variety of conditions rely on GoodOaks, including those with physical disabilities, memory impairments, learning disabilities and older people.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Price list is available on request after an initial telephone chat.


Fees are tailor-made to fit your needs and are available on request by email.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Trisha Mabbott (Registered Manager)

GoodOaks Homecare - Bedford Reviews (24)

10

GoodOaks Homecare - Bedford has a Review Score of 10 (9.986) out of 10, based on 24 reviews in the last 2 years.
Over all time GoodOaks Homecare - Bedford has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to GoodOaks Homecare - Bedford
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Total of 24, showing 1-20
Review from P W (Client) assisted by family/friend published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service very friendly staff caring and thoughtful, always on time. Everyone very helpful, including office staff. Would recommend to anyone who needs them.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for the wonderful review and for placing your trust in us.

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  • Treated with Dignity
  • Value for Money
Review from P W (Son of Client) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a fiercely independent man who always did things for himself. Since my mother passed away 2 years ago, he had become very lonely but would still refuse any help. I am so grateful to the Manager and experienced carers who have treated him with complete respect and empathy allowing him to
maintain his independence with some assistance once a day. No amount of positive praise is enough for GoodOaks and I would absolutely recommend them to everyone. Thank you!
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

It is our pleasure to be able to help Dad and thank you for placing your trust in us.

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Review from F F (Daughter of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My siblings and I are so happy with the care GoodOaks provide to our Dad. Initially they started with respite care but this increased to daily care as Dad warmed to the regular carers very quickly. We had considered a care home for Dad but he seems so happy this is no longer a concern for us. We highly
recommend GoodOaks Bedford - the carers and office staff are all wonderful.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for the review. We're so happy that your Dad decided to stay on beyond the respite care.

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Review from Julie A (Daughter of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found all the carers from this agency supportive and very professional in their interaction with my mother. The company managers are very helpful in supporting me and keeping my mother's care plan updated and amended as required.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for taking the time provide a review and for placing your Mum's care with us!

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Review from S D (Daughter of Client) published on 4 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my first experience using a care company for both support and live in care. From the beginning it has been the absolute very best we could hope for. The level of care is outstanding. Not only that, but also the support for the family has been invaluable at such a difficult time. They have gone
way beyond their brief to ensure the best care, support and advise for my mother and family. I would have no problem recommending GoodOaks with the highest of praise. I particularly would like to acknowledge the professionalism and support given by the management team. My heartfelt thanks to you both.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for placing your trust in GoodOaks Bedford!

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Review from Paul L (Son of Client) published on 1 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has dementia, and we were starting to struggle to keep him in his own home. I reached out to the team at Good Oaks who have been brilliant throughout the whole process. Our first meeting was difficult as Dad didn't want to accept care, but the manager at Good Oaks was caring and understanding
and we agreed to reschedule when Dad was in a better "mood"
When the time came, the manager was awesome with Dad and we convinced him to let us try with the carers.
Dad loves this now. The team help him with meal times and check he has taken his med's. It has removed a huge amount of pressure and worry off myself and my brothers, knowing the Good Oaks team are there.
The entire team have been brilliant. The girls who come each day have really helped by talking to Dad, and he now feels like has some "big sisters"
The communication and feed back we get from the team is also brilliant.
I would whole heartily recommend the Good Oaks team. Thank you so much
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for this amazing review! Dad feeling like the Care Professionals are like 'big sisters' is fantastic given the initial reluctance!

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Review from Sean H (Grandson of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended GoodOaks Bedford by a family friend who is cared for by them and we feel so fortunate to have met the managers and their amazing team! They are professional, punctual, caring and always try to go the extra mile for our Grandad. Absolutely recommend them to everyone!
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you so much for your lovely review. A recommendation from an existing service user is always great for everyone!

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Review from Carole B (Wife of Client) published on 25 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company has very good management they are very professional, always there to sort out queries & problems. All the staff are friendly & caring & always know how to encourage & reassure my husband when having his personal care as he is often in pain. Good time keeping & they are never rushed, taking
time to see they always leave my husband comfortable & also that I have no concerns about his care. I would fully recommend this company.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for your lovely review. It is always a pleasure for our Care Professionals to attend to your husband.

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Review from P C (Father of Client) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to recommend the Goodoaks Homecare provider. They are the most efficient and professional care provider I have used in Bedford. Their communication is especially commendable, both to the client and to myself as the finance provider, sending timely and accurate invoices. They have been able to
find very suitable carers for my daughter and to accommodate the specific time requirements. All in all, they have provided a top-class service for which I and my daughter are very grateful.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

We really appreciate your lovely review and thank you for placing your trust in our team of caregivers.

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Review from Jeanette M (Daughter of Client) published on 6 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Goodoaks Bedford, I not only found them to be professional but also kind and caring towards my father even though he was challenging at times and was not receptive to having carers in his home.
Knowing that my dad was in safe hands enabled me to go on holiday for which I had
not been able to for a long time.
Everyone on the team that looked after my dad showed him great respect and at all times put his health and well-being first, along with his care needs and ensuring his dignity.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for the wonderful review. We appreciate you putting your trust in us and we were really happy to provide respite care to enable you to go away on holiday.

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Review from Jane S (Daughter of Client) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
GoodOaks provides my mother with outstanding care. We needed care input at short notice and the manager was so helpful and responsive to our needs. We are very impressed with the individualised care Goodoaks provides, they aim to match the client with a carer not just suited to their care needs but
also their personality. They appreciate the importance of continuity of care and make sure my mother only has carers she knows. The communication with us is excellent and we feel completely secure in the care being given. There is also flexibility in the care which gives us extra reassurance. My mother has gone from being reluctant to have carers to looking forward to the visits.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you so much for this beautiful review. We are so happy knowing Mum looks forward to the care visits! Thank you for placing your trust in us.

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Review from Rebecca S (Daughter of Client) published on 15 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we spent a lot of time researching various home care companies in Bedford and were very impressed with the empathetic and kind manner of the company owner.
After the initial meeting we had no doubt GoodOaks Homecare Bedford would be our only choice. We have been so happy with the care
they provide for mum. Mum seems so much happier and looks forward to their daily visits. We highly recommend them.
Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Thank you for taking the time to provide your review!

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Review from R B (Son of Client) published on 10 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our Mum's care from another company to GoodOaks Bedford and have been really happy.
They are always on time and keep to the same carers so Mum does not get confused as she has dementia.
As a family, we have been so impressed with the carers and the management staff and would highly recommend.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for placing your trust in GoodOaks Homecare Bedford. We are delighted you as a family are happy with the service we are providing to Mum.

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Review from Irene D (Client) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much to the owner and team of carers who provided homecare visits for me following my discharge from hospital. You were all amazing and looked after me so well. Your care positively increased my well-being and aided the start of my recovery. Your professionalism and attention to my needs
was spot on. You all genuinely cared about me as a person. You are such a friendly, caring, kind and supportive team who provided everything I needed on my journey to recovery. Your services are thoroughly recommended. I shall never forget you all.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for your beautiful words, you certainly won't be forgotten by us either!

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Review from C W (Daughter of Client) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had a stroke in Nov 2023. He was discharged from hospital with 3 x a day care. The original care agency were not reliable and it was causing a lot of stress and anxiety for my parents. I contacted Good Oaks after seeing reviews online and from the first encounter with the manager, I felt reassured
by her warmth and kindness. Good Oaks have made such a difference to both my parents- they turn up on time, are reliable, compassionate and efficient. Within just a short while, the carers have become like part of the family. I cannot fault them. I have no hesitation in recommending Good Oaks - they really are quality care at home.
Reply from Shaz, Owner at GoodOaks Homecare - Bedford

We are so pleased to have alleviated your stress and concerns. Thank you for the great review!

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Review from Amanda O (Daughter of Client) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently switched mum''s care provider to GoodOaks whom I cannot recommend enough for their quality of care and professionalism. The care mum receives is exemplary; the caregivers are polite, respectful, very kind and supportive - frequently going above and beyond to ensure mum's needs are met.
The care manager is fantastic and communication is superb at every level. It's a huge relief to know that mum is in very good hands with the exceptional team at GoodOaks - thank you!
Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Thank you for giving us the opportunity to look after Mum!

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Review from T T (Daughter of Client) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Goodoaks supported my mother in the last 3 months of her life, working together with a live-in carer to provide additional care during her final weeks. I cannot thank the whole team enough for their care, compassion, expertise and general support that they provided not only to my mother
but also to the live-in carer and myself during this difficult time. In particular, the management of the service and the knowledge shared on how to best manage this difficult time was incredible. Thank you to the whole team. I would wholly recommend Goodoaks to anyone looking for an agency that puts its clients at the heart of every action.
Reply from Shaz, Owner at GoodOaks Homecare - Bedford

Thank you for your wonderful review. It was a pleasure for us to be a part of your mother's final few months.

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Review from Poonam C (Daughter of Client) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous carers - both the owner and the manager were truly amazing carers. Thank you so much for your professionalism and care that was given from the heart.
Mum loved the feet massages. Also the manager helped us navigate all the systems and tap into all the care Mum needed.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you for the beautiful review. It was an absolute pleasure to care for your mum. We are so happy that she felt at ease and comfortable in our care.

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Review from Susan D (Daughter of Client) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended to 'GoodOaks' by a gentleman I met in hospital who was caring for his sick wife. He extolled their services and relayed the wonderful treatment his wife was offered by them. I subsequently contacted the director and indeed their kindness and professionalism was palpable. The director
and manager guided me through the process with empathy and efficiency. From the initial assessment to the tailored care plan, every step was handled with utmost consideration for my mother's needs. They showed great compassion when she was in pain, treating her with dignity and respect to the end. They genuinely exceeded my expectations and provided a sense of reassurance and peace of mind at a very challenging time.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you so much for this beautiful review. Your kind words mean the world to everyone at GoodOaks!

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Review from S E (Grandson of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't really thank the team at GoodOaks enough for the care and support they provided during the final weeks of my grandmother's life. From start to finish they were professional and responsive and continuously demonstrated both empathy for the situation and a genuine consideration for the wellbeing
of everyone involved. I wouldn't hesitate to recommend them to anyone looking for ongoing support or end-of-life care for a family member or loved one.
Reply from Shaz Islam, Owner at GoodOaks Homecare - Bedford

Thank you so much for this wonderful review. It was a pleasure to care for your grandmother and be a part of your family.

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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for GoodOaks Homecare - Bedford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for GoodOaks Homecare - Bedford is calculated as follows: ( (142 Excellents x 5) + (2 Goods x 4) ) ÷ 144 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Bedford is based on 24 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (3)

Trisha

Trisha Mabbott

Job Title: Registered Manager Joined: 2025

Family inspires everything Trisha does.


She is passionate about supporting people to live independently at home, and proud to bring that same commitment and care to GoodOaks.

Shaz

Shaz Islam

Job Title: Director and Nominated Individual Joined: 2023

Shaz has a deep-rooted desire to make a difference in the lives of individuals in need of support and is passionate about person-centred care.

Belinda

Belinda Kemp

Job Title: Care Coordinator Joined: 2025

Belinda has a wealth of care industry experience, including care home and care in the community.

Frequently Asked Questions about GoodOaks Homecare - Bedford

What Type of Services does GoodOaks Homecare - Bedford offer?

GoodOaks Homecare - Bedford offers Home Care.

How many Carers does GoodOaks Homecare - Bedford employ?

GoodOaks Homecare - Bedford employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Bedford to verify any information. View our terms and conditions. GoodOaks Homecare - Bedford has an Enhanced Service - more info.