AAA Homecare - Billingham & Stockton

AAA HomeCare is amazing the carers are very supportive and they are always willing to help and the carers show compassion and they are always on time for calls AAA HomeCare should be rated as excellent nothing is too much for them they are always very caring and they are always very friendly AMAZING KH

It is care in every sense of the word. I am being well cared for, I am happy, safe and feel human - this company is definitely in the 21st century. The carers are carers in my home, they are dedicated, and it is a vocation to them, the crem-de-le-creme of care. The carers are also well cared for and respected by their management. It is truly a flagship.

AAA homecare are fantastic! They treat my family member with care, compassion and kindness. If they are in doubt they always contact a family member making us feel like we are a part of the care, and that in turn our voices and my family member' wishes matter. Every care member that attends delivers care that is personal to the service user, they have fit in to the clients user lives and become not only a support system for us as a family but peace of mind and friendly company for our lovely Nan. It really feels like a team effort. I must say that during many difficult times the management team have gone above and beyond to support us all and we are truly grateful! To what we expected would be such an anxious time introducing such care into our lives has became a relief and we as a family enjoy much more quality time together.

The team cared for my Dad (Ted) who passed recently. Every team member was professional, well trained, friendly and most importantly they cared. Our previous experience with other carers was not a good one. As soon as AAA were responsible for dad's care we experienced what real carers do. Thank You so much for making the transition a positive experience for us all and I highly recommend Gavin and the team to provide the care and support families need. Thank you so much for being there for us at such a difficult time.

I would like to commend one carer in particular for her commitment and dedication to her profession. She showed kindness and respect to my mother and I can honestly say she's a wonderful lady who is a great asset to your company.

As someone who has received care for many years and in several areas of the country. I can say with confidence that AAA is outstanding in the service they provide. A cut above many others.

Professional carers, wonderful company, helpful, pleasant and very caring people, well managed and approachable. I've never been so well cared for.

With uncountable thanks.

This care company, lead by the manager who is extremely knowledgeable in the care sector, go over and above to ensure everyone involved has the best positive experience with them. Thank you

We will forever be grateful for them for all their help and support. An above and beyond kind of care provider.

I highly recommend AAA homecare to anyone seeking quality, compassionate care for their loved ones. They made a difficult time much easier to navigate, and I am deeply appreciative of their dedication and professionalism.

The empathy and care shown to both my daughter and myself will never be forgotten. Thank you to all the staff, you truly made a difference in extremely difficult circumstances. Would definitely recommend this company to anyone.

Over the last few months, the care team have built up a lovely rapport with Mum who enjoys her regular chats as they go about her routine visits. She trusts them now and feels comfortable with them using the key safe entry for access.

The standard of service from AAA Homecare has been excellent. They have been punctual, reliable, and trustworthy and there have been instances where the carers have gone out of their way to ensure my mother has everything she needs. They also spend quality time chatting to ensure there are no well-being concerns and highlight anything of note in their reports so we can follow up. We value the support provided and how they have allowed my mother to transition at her own pace and in her own way from being wholly independent to accepting care and intervention as appropriate without any problems whilst still being on hand to offer assistance if required. One of the strengths of the service is the ease of direct access to management and communication with team leaders - very reassuring.

Our experience with AAA Care has been excellent. We have a regular, reliable team of Carers who visit. They are always friendly, helpful, and attentive. Management are also very approachable and deals with any queries quickly and efficiently. The app which allows me to keep a check is also very useful.

Although carers are on a time schedule for calls the client isn't made to feel rushed. They always stay for a full hour from the time they arrive.

From the very start, March 24, we knew AAA Homecare would be the right people to care for my mother who has dementia and who lives with me. The director visited along with a member of staff to discuss our needs. The director answered all my questions fully, while the member of staff talked to my mother and they struck up an instant friendly relationship. Due to my mother's dementia, they have tried to keep the same member of staff for each visit so she does not get confused with different faces. On the one occasion a different person has had to come they visited in advance again to introduce themselves. The member of staff sees to all my mother's requirements and is not in a hurry to leave when I return home and is happy to discuss how my mother has been during the visit. The house is always left in the same tidy condition before leaving. They have been very flexible and adaptable to our visiting hours/days requirements.

All staff are very caring and understand mam and her different needs on a daily basis. Good at communicating and supporting me with being able to keep mam at home. I don't have any hesitation in recommending this company to others.

During the period of the care provided to me, I benefited from the standards of excellence by the support workers. I was always treated with the utmost respect and consideration which contributed to me regaining my strength and enabled me to move on to the next stage of my rehabilitation. My appreciation of their help is a matter of record.

So pleased we discovered AAA Homecare, we were struggling to fill in gaps where our mother didn't have care. AAA Homecare has been so flexible and helpful, we are so grateful. Staff are lovely and caring and they really shouldn't be doing my washing up as well as my mum's, but they do! Thanks to the director and team, great work.