What Type of Services does AAA Homecare Ltd offer?

AAA Homecare Ltd offers Home Care & Nursing Care.

How many Carers does AAA Homecare Ltd employ?

AAA Homecare Ltd employs 15 carers.

AAA Homecare Ltd, 1-2 Teesdale Parade, Teesdale Avenue, Billingham, Cleveland & Teesside TS23 1NA

Review from Janet D (Daughter of Client) published on 12 August 2025 Submitted via Website • Report

Overall Experience

I would like to commend one carer in particular for her commitment and dedication to her profession. She showed kindness and respect to my mother and I can honestly say she's a wonderful lady who is a great asset to your company.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your kind words. The staff consistently enjoy attending your mother's visits. All feedback is greatly appreciated.

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Review from M N (Client) published on 9 July 2025 Submitted via Website • Report

Overall Experience

We have just started using AAA and are extremely impressed by their caring staff. Their care givers are skilled, experienced, and understanding of our needs.
AAA were able to sort care out for us fast and efficiently. I have not found such a rapid setup for many years. They responded to our need and

helped us quickly.
For me, what I value is not only the wonderful way that the care staff treat my wife and I. But also the fact that the company has a good relationship with its staff. It is obvious that the staff value the company and are valued by it.
As someone who has received care for many years and in several areas of the country. I can say with confidence that AAA is outstanding in the service they provide. A cut above many others.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you very much for your review. It is always fantastic to receive such outstanding feedback and will relay this to the staff involved in your care & support.

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Review from Carole N (Client) assisted by family/friend published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

Professional carers, wonderful company, helpful, pleasant and very caring people, well managed and approachable. I've never been so well cared for.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your wonderful review. We are so pleased you feel well cared for. All of the team always look forward to seeing the smile on your face when visiting.

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Review from Scott C (Client) published on 19 June 2025 Submitted via Website • Report

Overall Experience

I want to extend my heartfelt thanks to AAA Home Care for the exceptional, professional, and truly empathetic service they provide. From the very beginning, the experienced and knowledgeable carers put me completely at ease, creating a calm and supportive environment where nothing ever feels like a

hassle. Their dedication to making a real, positive difference in my life is nothing short of phenomenal.
A special shoutout goes to one of the staff - without a doubt, the most genuine, kind-hearted, and lovable person I have ever met. Her warmth, compassion, and unwavering support mean the world to me. Thank you to the carer for everything you do and for the outstanding care you continue to provide. You are truly one of a kind, and I feel incredibly lucky to have you by my side.
With uncountable thanks.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a lovely review of our service. I will pass on your kind words to the staff involved in your care.

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Review from Rachel P (Friend of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

AAA Homecare is well named! The service provided is A +++.....from the initial conversation over the telephone to setting up a package of care for my dear 89 year old friend. The two staff members in the office are true professionals and care greatly about the package of care their clients receive.

Furthermore, the care staff are all wonderful and caring.
The reasons this service stands out above all other care services I have dealt with are the response, knowledge, support and most importantly the care the client and family receive from their wonderful team. The app is fantastic for daily reports and communication. Nothing has ever been too much trouble for the team to sort out from smaller queries eg picking up milk to bigger queries such as changes to visit times to accommodate hospital appointments.
This care company, lead by the manager who is extremely knowledgeable in the care sector, go over and above to ensure everyone involved has the best positive experience with them. Thank you

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you Rachel for your wonderful review. It has been a real pleasure in caring for your dear Friend.

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Review from Sonney L (Brother of Client) published on 2 April 2025 Submitted via Website • Report

Overall Experience

On behalf of my sister (service user) and I, the manager and his team at AAA Homecare have made a huge positive impact on her life.
The difference in both her physical and mental wellbeing now, compared to previous care providers, is leaps and bounds above what it was, and AAA has played a huge role

in getting her there. This has been acknowledged by social workers, healthcare professionals and family & friends.
AAA Healthcare focus heavily on person centred care and offer a modern solution to their clients with their app, which provides communication, transparency and detailed notes.
The manager and the team at AAA are making real, long lasting positive changes in the community and My sister is a prime example of this.
We will forever be grateful for them for all their help and support. An above and beyond kind of care provider.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you Sonney, for your wonderful review. It is fantastic to read that the team have made such positive impact on your sisters wellbeing.

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Review from Amy W (Daughter of Client) published on 27 March 2025 Submitted via Website • Report

Overall Experience

I am incredibly grateful for the exceptional care and support my mother received from AAA Homecare. From the very first interaction, the team was compassionate, professional, and attentive to her needs. The caregivers went above and beyond to ensure her comfort and well-being, always with a smile and

a caring attitude. They demonstrated patience, kindness, and expertise in every task, making sure that my mother felt respected and safe. The staff maintained clear communication with me throughout, updating me regularly and addressing any concerns I had promptly. It was evident that they genuinely cared about my mother's health and happiness. Their attention to detail and personalized approach truly set them apart from other care providers.
I highly recommend AAA homecare to anyone seeking quality, compassionate care for their loved ones. They made a difficult time much easier to navigate, and I am deeply appreciative of their dedication and professionalism.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you Amy for your wonderful review. It was a pleasure caring for your Mother. We hope your mum settles in her new residence.

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Review from Karen L (Mother of Client) published on 21 January 2025 Submitted via Website • Report

Overall Experience

The empathy and care shown to both my daughter and myself will never be forgotten. Thank you to all the staff, you truly made a difference in extremely difficult circumstances. Would definitely recommend this company to anyone.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your wonderful feedback. The care staff became very fond of your daughter before she sadly passed away.

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Review from Graham N (Son of Client) published on 13 November 2024 Submitted via Website • Report

Overall Experience

Over the last few months, the care team have built up a lovely rapport with Mum who enjoys her regular chats as they go about her routine visits. She trusts them now and feels comfortable with them using the key safe entry for access.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you Graham for your review of our services. It is a pleasure in caring for your mother.

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Review from S L (Daughter of Client) published on 4 November 2024 Submitted via Website • Report

Overall Experience

The standard of service from AAA Homecare has been excellent. They have been punctual, reliable, and trustworthy and there have been instances where the carers have gone out of their way to ensure my mother has everything she needs. They also spend quality time chatting to ensure there are no well-being

concerns and highlight anything of note in their reports so we can follow up. We value the support provided and how they have allowed my mother to transition at her own pace and in her own way from being wholly independent to accepting care and intervention as appropriate without any problems whilst still being on hand to offer assistance if required. One of the strengths of the service is the ease of direct access to management and communication with team leaders - very reassuring.

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Review from D L (Daughter of Client) published on 30 September 2024 Submitted via Website • Report

Overall Experience

Our experience with AAA Care has been excellent. We have a regular, reliable team of Carers who visit. They are always friendly, helpful, and attentive. Management are also very approachable and deals with any queries quickly and efficiently. The app which allows me to keep a check is also very useful.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a wonderful review. This allows us to demonstrate the quality care & support offered to ourselves. The team has become very fond of your mother.

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Review from V H (Granddaughter of Client) published on 26 September 2024 Submitted via Website • Report

Overall Experience

Very good. All the girls have been very friendly and polite. Eager to help. Always look very smart.
Although carers are on a time schedule for calls the client isn't made to feel rushed. They always stay for a full hour from the time they arrive.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your review. We are very pleased your grand mother is happy with the service we are providing.

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Review from Kenneth B (Son of Client) published on 26 September 2024 Submitted via Website • Report

Overall Experience

From the very start, March 24, we knew AAA Homecare would be the right people to care for my mother who has dementia and who lives with me. The director visited along with a member of staff to discuss our needs. The director answered all my questions fully, while the member of staff talked to my mother

and they struck up an instant friendly relationship. Due to my mother's dementia, they have tried to keep the same member of staff for each visit so she does not get confused with different faces. On the one occasion a different person has had to come they visited in advance again to introduce themselves. The member of staff sees to all my mother's requirements and is not in a hurry to leave when I return home and is happy to discuss how my mother has been during the visit. The house is always left in the same tidy condition before leaving. They have been very flexible and adaptable to our visiting hours/days requirements.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a fantastic review. It is a pleasure to provide care and support to your mother.

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Review from P T (Daughter of Client) published on 25 September 2024 Submitted via Website • Report

Overall Experience

All staff are very caring and understand mam and her different needs on a daily basis. Good at communicating and supporting me with being able to keep mam at home. I don't have any hesitation in recommending this company to others.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your review of our service. It is a pleasure to care for your Mam and the staff team has become very fond of her.

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Review from Wyn R (Client) published on 25 June 2024 Submitted via Website • Report

Overall Experience

During the period of the care provided to me, I benefited from the standards of excellence by the support workers. I was always treated with the utmost respect and consideration which contributed to me regaining my strength and enabled me to move on to the next stage of my rehabilitation. My appreciation

of their help is a matter of record.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your fantastic review. It has been an absolute pleasure caring for you, and enabling you to achieve such a positive outcome in your rehabilitation.

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Review from Oliver C (Son of Client) published on 29 May 2024 Submitted via Website • Report

Overall Experience

So pleased we discovered AAA Homecare, we were struggling to fill in gaps where our mother didn't have care. AAA Homecare has been so flexible and helpful, we are so grateful. Staff are lovely and caring and they really shouldn't be doing my washing up as well as my mum's, but they do! Thanks to the

director and team, great work.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Many thanks, Ollie for your lovely review. It's a great pleasure to enhance your mum's care delivery.

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Review from Ann C (Wife of Client) published on 7 May 2024 Submitted via Website • Report

Overall Experience

From the outset I was very impressed with AAA Homecare with staff who are very supportive and service is personalised, always happy to respond to our needs and requirements as my husband's health improved. Carers are always punctual, with great communication and the same carer(s) come each time so relationships

are strong. The staff are knowledgeable and have great advice about other services. I feel lucky that we have found such a great service and would totally recommend.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your wonderful review. It is an absolute joy to make a difference to your husband's wellbeing.

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Review from Ade R (Son of Client) published on 26 April 2024 Submitted via Website • Report

Overall Experience

I've ticked April for this review but it's for all months since AAA took on the care responsibilities of my mother. I can't speak highly enough about the AAA team. They're doing an excellent job, Mother and her home are very well looked after they don't just go in feed her and clear off, they spend

quality time with her. I say they go well above and beyond my expectations. When I visit Mother and one of the team are there it feels like a family member is there.
Nothing is too much for them and when I'm not at Mother's I know I don't need to worry about her well-being. If I could give the AAA team ten stars I would.
Thanks for making my mother happier in her later years.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a wonderful review. It is an absolute pleasure to care for your mum. We always strive to deliver the best possible outcomes for our clients, whilst maintaining the highest level of professionalism.

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Review from R E (Niece of Client) published on 22 April 2024 Submitted via Website • Report

Overall Experience

I would thoroughly recommend AAA Homecare, all of the carers genuinely care for my aunt, they go above and beyond their duties and will do whatever they can to help.
I live 3 hours away from my aunt so the care she receives while I’m not with her is paramount.
AAA are my eyes and ears when I'm not

there and nothing is too much trouble, I can call at any time of the day and someone is on hand to sort my aunt's needs.
The app is also brilliant as I can see what time the carer visited and how my aunt was during the visit with a full description of what she's had to eat etc...

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your review of our services. It is very much appreciated and we value feedback to allow us to continuously monitor the service. It is a pleasure to care for your aunt.

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Review from F J (Daughter of Client) published on 27 March 2024 Submitted via Website • Report

Overall Experience

Really happy with the level of care given by the company to my mother. They have her best interest at heart and strive to give a good quality of life. They raise any concerns with her mobility, wheelchair, medication etc to myself so we can get her the support required. They go above and beyond for

my mother and I wouldn’t want any other company in our home.

Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for your review of our service. It is a great pleasure in caring for your mother. We always strive to deliver the best possible outcomes for each of our service users.