AAA Homecare Ltd

1-2 Teesdale Parade, Teesdale Avenue, Billingham TS23 1NA
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9.9 25 Reviews
  • AAA Homecare Ltd, Billingham
AAA Homecare Ltd has been set up by 2 very experienced people in the Sector to provide domiciliary care services in North East England to support people to live more independent lives. The company ethos aims to enable people to lead dignified lives and support caregivers in looking after their loved ones in their own homes.

At AAA Home Care the Nominated Individual / Registered Manager has over 22 years’ experience in Managing Companies in the Care Sector in the North of England.

AAA Homecare Limited Head Office is in Billingham which has good links to the whole of the North East through the A66, A1 and A19.

AAA Homecare Limited's MISSION

Exceptional people working together to deliver outstanding support to vulnerable people in the community.

VALUES

They care passionately about Customers.
They support and enable Customers to live life to the full.
They are committed to providing outstanding care to every client
They select the 'right people' for the business, who are positive and committed.
They create an environment where everyone can achieve their maximum potential.
They enjoy what they do, and celebrate successes.
They value and protect their reputation.
They make a Social impact
They commit to a profitable sustainable business

Ethos

The ethos of the business is to help people remain independent for longer at home especially those who are suffering from physical or mental health problems. It helps support the department of health's dignity agenda as well as supporting carers.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.60 – £32.10
  • Weekly Live-in Care Fees: £1200 – £1600

Fees vary subject to contracts

These prices are only a guideline, please contact AAA Homecare Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • AAA Homecare Ltd

Person in charge

  • Gavin Hobson (Director)
9.9

AAA Homecare Ltd has a Review Score of 9.9 (9.933) out of 10, based on 25 reviews in the last 2 years.
Over all time AAA Homecare Ltd has 25 reviews.

Overall Experience
  • 24
  • 1
  • 0
  • 0
  • 0
Date Published
  • 25
  • 7
  • 14
  • 25
  • 0
Reviewer Connection to AAA Homecare Ltd
  • 9
  • 6
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Julie S (Daughter of Client) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mam was outstanding.
The manager and staff went above and beyond our expectations.
They made my mam feel at ease and we’re more like family to her than a care job.
As a daughter they made me feel at ease knowing my mam was well cared for and very well looked after and also
safe.
I would definitely recommend this company to anyone looking for a care company that wants to care as it’s not just a job to them.
Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a wonderful review. It was a real honour to provide care for your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith G (Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time we met the director when he came out to work out the care plan for myself and my husband, we felt at ease and knew we were going to be looked after.
The first carer was great, telling us that they were here to help us, not take away any of our independence. Just support us and help
when it is needed.
We gradually met new carers and never felt uneasy around them. They would listen to us if we needed to chat and were always there to help.
Can not rate them highly enough 10 stars from my husband and I.
Thank you AAA Homecare.
Reply from Gavin Hobson, Director at AAA Homecare Ltd

Dear Judith,
Thank you so much for your fantastic review. It was an absolute pleasure providing care & support to you and your husband.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Val G (Daughter of Client) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service provided for my mother who has been quite poorly this year. Nothing is any trouble for two members of staff, and they have really gone above and beyond to help her. We have peace of mind knowing that she gets help in the morning and their cheery sense of humour gives her a good start
to her day, even when she wasn't feeling good about herself at the start. Absolute stars!
Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you for such a lovely review. It’s vital in receiving feedback as the reviews form part of our quality assurance and monitoring process. It is an absolute pleasure to care for you mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C A (Daughter of Client) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
AAA Homecare is an outstanding company.
The carers are so conscientious, caring and compassionate.
They are also very reliable and dependable.
The management of the company is excellent, going above and beyond what is expected.
My sister and I have been so happy with the care my mother has received,
they’ve taken the pressure and worry off, and my mother loves her carers.
We feel very confident that she’s being very well looked after now and in the future, we appreciate this so much.
I highly recommend them.
Reply from Gavin Hobson, Director at AAA Homecare Ltd

Many thanks, for your wonderful review. It’s very much appreciated and it’s a pleasure to care for your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah O (Client) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good communication all around.
Good timekeeping.
Flexible to suit clients.
Very reliable and trustworthy.
Could not ask for a better care provider.
I have a visit every day from the provider and they are always on time, great communication if running late at any time. It doesn’t happen
often.
The care support offers all help to my needs and support in everything she can.
Reply from Gavin Hobson, Director at AAA Homecare Ltd

Thank you so much Sarah for your wonderful feedback. The feedback received is paramount in the monitoring of our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for AAA Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for AAA Homecare Ltd is calculated as follows: ( (139 Excellents x 5) + (10 Goods x 4) ) ÷ 149 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AAA Homecare Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (4)

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Meet the Team (11)

Gavin

Gavin Hobson

Job Title: Director Joined: 2023

Company director with over 22 years of health & social care experience in various areas of the sector.

Emma Louise

Emma Louise Prothero

Job Title: Care Facilitator Joined: 2023

Emma holds over 3 years of experience in the care sector with additional experience at the manager level within the retail sector. With this skill mix, Emma leads and nurtures the team in order they are able to reach their best potential. Each one of our service users is extremely fond of Emma.

Savanna

Savanna Thompson

Job Title: Senior Care Assistant / Trainer Joined: 2024

Savanna has joined us after becoming a qualified teacher. She has an excellent skill mix that compliments the team well.

Phoebe

Phoebe Lumley

Job Title: Senior Care Assistant Joined: 2024

Phoebe has many years experience in the care sector and brings added value to the team. Phoebe always goes the extra mile to make a difference to the lives of others.

Hope

Hope Coverdale

Job Title: Senior Care Assistant Joined: 2024

Hope joined the team in 2024 as a care worker. Hope comes with experience and has a naturally caring nature.

Melanie

Melanie Duggan

Job Title: Care Assistant Joined: 2024

Mel has a proven track record of providing outstanding care to vulnerable people in the community.

Victoria

Victoria Contreras

Job Title: Care Assistant Joined: 2024

Vicky joined the team with an excellent attitude with an extremely caring nature. She aims to please and provides a quality service.

Zune

Zune Htet

Job Title: Care Assistant Joined: 2023

Zune joined our care family without having any professional experience however, holds personal experience in her home country. Zune has gone from strength to strength having the correct guidance from her peers. She is an absolute asset to the team.

Anthony

Anthony Clark

Job Title: Care Assistant Joined: 2024

Anthony joined our care family on a part-time basis.


He has some years of experience in care alongside his musical career.

Sophie

Sophie Appleton

Job Title: Care Assistant Joined: 2024

Sophie comes with a wealth of care experience both in a community setting & care homes. Sophies caring nature really shines through with her fantastic attention to detail.

Nicholas

Nicholas Tsingano

Job Title: Care Assistant Joined: 2024

Nicholas joined the service with some experience bot in the UK and back in his home country. Nicholas is a family man with a genuine passion to care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AAA Homecare Ltd to verify any information. View our terms and conditions. AAA Homecare Ltd has an Enhanced Service - more info.