AAA Homecare - Billingham, Stockton & Hartlepool

1-2 Teesdale Parade, Teesdale Avenue, Billingham TS23 1NA
Review Us
9.9 29 Reviews
  • AAA Homecare - Billingham, Stockton & Hartlepool, Billingham
AAA Homecare Ltd has been set up by 2 very experienced people in the Sector to provide domiciliary care services in North East England to support people to live more independent lives. The company ethos aims to enable people to lead dignified lives and support caregivers in looking after their loved ones in their own homes.

At AAA Home Care the Nominated Individual / Registered Manager has over 22 years’ experience in Managing Companies in the Care Sector in the North of England.

AAA Homecare Limited Head Office is in Billingham which has good links to the whole of the North East through the A66, A1 and A19.

AAA Homecare Limited's MISSION

Exceptional people working together to deliver outstanding support to vulnerable people in the community.

VALUES

They care passionately about Customers.
They support and enable Customers to live life to the full.
They are committed to providing outstanding care to every client
They select the 'right people' for the business, who are positive and committed.
They create an environment where everyone can achieve their maximum potential.
They enjoy what they do, and celebrate successes.
They value and protect their reputation.
They make a Social impact
They commit to a profitable sustainable business

Ethos

The ethos of the business is to help people remain independent for longer at home especially those who are suffering from physical or mental health problems. It helps support the department of health's dignity agenda as well as supporting carers.

Care Provided by AAA Homecare - Billingham, Stockton & Hartlepool

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.60 – £32.10
  • Weekly Live-in Care Fees: £1200 – £1600

Fees vary subject to contracts

These prices are only a guideline, please contact AAA Homecare - Billingham, Stockton & Hartlepool to find out the exact price for your requirements.

Contact AAA Homecare - Billingham, Stockton & Hartlepool to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact AAA Homecare - Billingham, Stockton & Hartlepool to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Gavin Hobson (Director)

AAA Homecare - Billingham, Stockton & Hartlepool Reviews (29)

9.9

AAA Homecare - Billingham, Stockton & Hartlepool has a Review Score of 9.9 (9.933) out of 10, based on 25 reviews in the last 2 years.
Over all time AAA Homecare - Billingham, Stockton & Hartlepool has 29 reviews.

Overall Experience
  • 28
  • 1
  • 0
  • 0
  • 0
Date Published
  • 29
  • 4
  • 11
  • 25
  • 4
Reviewer Connection to AAA Homecare - Billingham, Stockton & Hartlepool
  • 10
  • 8
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from Ann C (Wife of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the outset I was very impressed with AAA Homecare with staff who are very supportive and service is personalised, always happy to respond to our needs and requirements as my husband's health improved. Carers are always punctual, with great communication and the same carer(s) come each time so relationships
are strong. The staff are knowledgeable and have great advice about other services. I feel lucky that we have found such a great service and would totally recommend.
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolThank you for your wonderful review. It is an absolute joy to make a difference to your husband's wellbeing.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ade R (Son of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've ticked April for this review but it's for all months since AAA took on the care responsibilities of my mother. I can't speak highly enough about the AAA team. They're doing an excellent job, Mother and her home are very well looked after they don't just go in feed her and clear off, they spend
quality time with her. I say they go well above and beyond my expectations. When I visit Mother and one of the team are there it feels like a family member is there.
Nothing is too much for them and when I'm not at Mother's I know I don't need to worry about her well-being. If I could give the AAA team ten stars I would.
Thanks for making my mother happier in her later years.
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolThank you for such a wonderful review. It is an absolute pleasure to care for your mum. We always strive to deliver the best possible outcomes for our clients, whilst maintaining the highest level of professionalism.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R E (Niece of Client) published on 22 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would thoroughly recommend AAA Homecare, all of the carers genuinely care for my aunt, they go above and beyond their duties and will do whatever they can to help.
I live 3 hours away from my aunt so the care she receives while I’m not with her is paramount.
AAA are my eyes and ears when I'm not
there and nothing is too much trouble, I can call at any time of the day and someone is on hand to sort my aunt's needs.
The app is also brilliant as I can see what time the carer visited and how my aunt was during the visit with a full description of what she's had to eat etc...
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolThank you for your review of our services. It is very much appreciated and we value feedback to allow us to continuously monitor the service. It is a pleasure to care for your aunt.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F J (Daughter of Client) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with the level of care given by the company to my mother. They have her best interest at heart and strive to give a good quality of life. They raise any concerns with her mobility, wheelchair, medication etc to myself so we can get her the support required. They go above and beyond for
my mother and I wouldn’t want any other company in our home.
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolThank you for your review of our service. It is a great pleasure in caring for your mother. We always strive to deliver the best possible outcomes for each of our service users.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie S (Daughter of Client) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mam was outstanding.
The manager and staff went above and beyond our expectations.
They made my mam feel at ease and we’re more like family to her than a care job.
As a daughter they made me feel at ease knowing my mam was well cared for and very well looked after and also
safe.
I would definitely recommend this company to anyone looking for a care company that wants to care as it’s not just a job to them.
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolThank you for such a wonderful review. It was a real honour to provide care for your mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith G (Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time we met the director when he came out to work out the care plan for myself and my husband, we felt at ease and knew we were going to be looked after.
The first carer was great, telling us that they were here to help us, not take away any of our independence. Just support us and help
when it is needed.
We gradually met new carers and never felt uneasy around them. They would listen to us if we needed to chat and were always there to help.
Can not rate them highly enough 10 stars from my husband and I.
Thank you AAA Homecare.
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolDear Judith,
Thank you so much for your fantastic review. It was an absolute pleasure providing care & support to you and your husband.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Val G (Daughter of Client) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service provided for my mother who has been quite poorly this year. Nothing is any trouble for two members of staff, and they have really gone above and beyond to help her. We have peace of mind knowing that she gets help in the morning and their cheery sense of humour gives her a good start
to her day, even when she wasn't feeling good about herself at the start. Absolute stars!
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolThank you for such a lovely review. It’s vital in receiving feedback as the reviews form part of our quality assurance and monitoring process. It is an absolute pleasure to care for you mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C A (Daughter of Client) published on 22 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
AAA Homecare is an outstanding company.
The carers are so conscientious, caring and compassionate.
They are also very reliable and dependable.
The management of the company is excellent, going above and beyond what is expected.
My sister and I have been so happy with the care my mother has received,
they’ve taken the pressure and worry off, and my mother loves her carers.
We feel very confident that she’s being very well looked after now and in the future, we appreciate this so much.
I highly recommend them.
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolMany thanks, for your wonderful review. It’s very much appreciated and it’s a pleasure to care for your mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah O (Client) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good communication all around.
Good timekeeping.
Flexible to suit clients.
Very reliable and trustworthy.
Could not ask for a better care provider.
I have a visit every day from the provider and they are always on time, great communication if running late at any time. It doesn’t happen
often.
The care support offers all help to my needs and support in everything she can.
Reply from Gavin Hobson, Director at AAA Homecare - Billingham, Stockton & HartlepoolThank you so much Sarah for your wonderful feedback. The feedback received is paramount in the monitoring of our services.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for AAA Homecare - Billingham, Stockton & Hartlepool is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for AAA Homecare - Billingham, Stockton & Hartlepool is calculated as follows: ( (139 Excellents x 5) + (10 Goods x 4) ) ÷ 149 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for AAA Homecare - Billingham, Stockton & Hartlepool is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (4)

Loading...

Meet the Team (32)

Gavin

Gavin Hobson

Job Title: Director Joined: 2023

Company director with over 22 years of health & social care experience in various areas of the sector.

Emma Louise

Emma Louise Prothero

Job Title: Deputy Manager Joined: 2023

Emma holds over 3 years of experience in the care sector, with additional experience at the manager level within the retail sector. With this skill mix, she leads and nurtures the team so that they are able to reach their best potential. Each one of our service users is extremely fond of Emma.

Phoebe

Phoebe Lumley

Job Title: Care Coordinator Joined: 2024

Phoebe has many years of experience in the care sector and brings added value to the team. Phoebe always goes the extra mile to make a difference in the lives of others.

No image found

Jane Watson

Job Title: Senior Care Assistant Joined: 2024

Jane joined the service with an extensive career in the health and social care sector. Jane has progressed in to a senior role with us.

Hope

Hope Coverdale

Job Title: Senior Care Assistant Joined: 2024

Hope joined the team in 2024 as a care worker. Hope comes with experience and has a naturally caring nature.

Natasha

Natasha Rees

Job Title: Trainer/Care Assistant Joined: 2025

Natasha joined the company in 2025 after taking time off to raise her family. Natasha shows a great passion to provide high quality care alongside her passion for developing other staff members.

Melanie

Melanie Duggan

Job Title: Out of Hours Care Lead Joined: 2024

Mel has a proven track record of providing outstanding care to vulnerable people in the community.

No image found

Mohammad Rahman

Job Title: Finance & Admin Assistant Joined: 2025

Mo joined us from HC one and is developing his skills within the Finance and Administrative side of the care business. He is continuing to develop in his duties.

No image found

Lesley Hobson

Job Title: Admin Assistant Joined: 2025

Lesley joined the service to provide admin support to the care operations within the business.

Victoria

Victoria Contreras

Job Title: Care Assistant Joined: 2024

Vicky joined the team with an excellent attitude with an extremely caring nature. She aims to please and provides a quality service.

Zune

Zune Htet

Job Title: Care Assistant Joined: 2023

Zune joined our care family without having any professional experience however, holds personal experience in her home country. Zune has gone from strength to strength having the correct guidance from her peers. She is an absolute asset to the team.

Nicholas

Nicholas Tsingano

Job Title: Care Assistant Joined: 2024

Nicholas joined the service with some experience bot in the UK and back in his home country. Nicholas is a family man with a genuine passion to care.

No image found

Sandra Loughran

Job Title: Care Assistant Joined: 2025

Sandra comes with many years of care experience, both professionally and personally.

No image found

Bridie Taylor

Job Title: Care Assistant Joined: 2024

Bridie brings a wealth of care experience, both in the community and care homes. Bridie has a passion for providing outstanding care.

No image found

Chloe Rowell

Job Title: Care Assistant Joined: 2024

Chloe has a genuine passion for providing consistent care to the vulnerable in the community.

No image found

Andrea Rose

Job Title: Care Assistant Joined: 2024

Andrea joined us from a retail background. Andrea feels she has found her calling in the Health & Social Care sector.

No image found

Clare Sigsworth

Job Title: Care Assistant Joined: 2025

Clare joined the company following caring for a family member and wanted to follow her passion for Health & Social care.

No image found

Eunice Ighokido

Job Title: Care Assistant Joined: 2025

Eunice joined us, holding a level 3 care qualification. Eunice has many years of experience in the sector.

Sandra

Sandra Hannan

Job Title: Care Companion / Care Worker Joined: 2025

Sandra joined the service wanting to offer companionship alongside some hands-on care work. Sandra offers high levels of emotional support & companionship.

No image found

Mt Sibanda

Job Title: Care Assistant Joined: 2025

Mt joined the company with very little experience in the sector; however, has proved to be exceptional within his rol,e offering the highest standards of care.

No image found

Sandy Heer

Job Title: Care Assistant Joined: 2026

Sandy joined the service from a retail background; however, has personal experience in providing care and wants a career to follow on with.

Lacey

Lacey Mae

Job Title: Care Assistant Joined: 2025

Lacey joined us as a junior staff member after leaving education. Lacey has developed her skills with domiciliary care, and the feedback we are receiving from clients is fantastic. Lacey continues to build fantastic relationships with our growing client base.

Liza

Liza Hilliar

Job Title: Care Assistant Joined: 2025

Liza joined after settling in the UK from South Africa. She has gone from strength to strength in her role, receiving some fantastic feedback.

No image found

Ryan Comasky

Job Title: Care Assistant Joined: 2025

Ryan joined us as a bank care worker alongside his studies, working towards becoming a qualified teacher.

No image found

Mia Brown

Job Title: Care Assistant Joined: 2025

Mia joined the team as an experienced care worker.

No image found

Amanda Gallafant

Job Title: Care Assistant Joined: 2025

Mandy joined the team, bringing her extensive knowledge and commitment to care to our team.

Lauren

Lauren Wastell

Job Title: Care Assistant Joined: 2025

Lauren joined us following a bad experience within the sector. Since joining ourselves Lauren is becoming a strong care worker, developing her skills within the care sector.

No image found

Emily Bratt

Job Title: Care Assistant Joined: 2025

Emily joined us on part time basis, working alongside her passion for dance schooling. Emily has proved to be an asset to our company.

No image found

Amelia Newton

Job Title: Care Assistant Joined: 2025

Amelia joined the service while working on her apprenticeship at college. She is going from strength to strength, developing her skills and knowledge in the care sector.

Justyna

Justyna Wadolowska

Job Title: Care Assistant Joined: 2025

Justyna joined the service after taking a career break to bring up her children. Justyna brings both professional & personal experience.

No image found

Angela Thompson

Job Title: Care Assistant Joined: 2025

Angie joined us towards the end of 2025 after working in the industry for many years. Angie has a true passion for providing high standards of care.

No image found

Hanna Medhin

Job Title: Care Assistant Joined: 2025

Hanna joined us as a bank worker to further her skills and knowledge in the domiciliary care sector.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AAA Homecare - Billingham, Stockton & Hartlepool to verify any information. View our terms and conditions. AAA Homecare - Billingham, Stockton & Hartlepool has an Enhanced Service - more info.