AAA Homecare - Billingham & Stockton

Our experience with AAA Care has been excellent. We have a regular, reliable team of Carers who visit. They are always friendly, helpful, and attentive. Management are also very approachable and deals with any queries quickly and efficiently. The app which allows me to keep a check is also very useful.

Although carers are on a time schedule for calls the client isn't made to feel rushed. They always stay for a full hour from the time they arrive.

From the very start, March 24, we knew AAA Homecare would be the right people to care for my mother who has dementia and who lives with me. The director visited along with a member of staff to discuss our needs. The director answered all my questions fully, while the member of staff talked to my mother and they struck up an instant friendly relationship. Due to my mother's dementia, they have tried to keep the same member of staff for each visit so she does not get confused with different faces. On the one occasion a different person has had to come they visited in advance again to introduce themselves. The member of staff sees to all my mother's requirements and is not in a hurry to leave when I return home and is happy to discuss how my mother has been during the visit. The house is always left in the same tidy condition before leaving. They have been very flexible and adaptable to our visiting hours/days requirements.

All staff are very caring and understand mam and her different needs on a daily basis. Good at communicating and supporting me with being able to keep mam at home. I don't have any hesitation in recommending this company to others.

During the period of the care provided to me, I benefited from the standards of excellence by the support workers. I was always treated with the utmost respect and consideration which contributed to me regaining my strength and enabled me to move on to the next stage of my rehabilitation. My appreciation of their help is a matter of record.

So pleased we discovered AAA Homecare, we were struggling to fill in gaps where our mother didn't have care. AAA Homecare has been so flexible and helpful, we are so grateful. Staff are lovely and caring and they really shouldn't be doing my washing up as well as my mum's, but they do! Thanks to the director and team, great work.

From the outset I was very impressed with AAA Homecare with staff who are very supportive and service is personalised, always happy to respond to our needs and requirements as my husband's health improved. Carers are always punctual, with great communication and the same carer(s) come each time so relationships are strong. The staff are knowledgeable and have great advice about other services. I feel lucky that we have found such a great service and would totally recommend.

Thanks for making my mother happier in her later years.

The app is also brilliant as I can see what time the carer visited and how my aunt was during the visit with a full description of what she's had to eat etc...

Really happy with the level of care given by the company to my mother. They have her best interest at heart and strive to give a good quality of life. They raise any concerns with her mobility, wheelchair, medication etc to myself so we can get her the support required. They go above and beyond for my mother and I wouldn’t want any other company in our home.

I would definitely recommend this company to anyone looking for a care company that wants to care as it’s not just a job to them.

Thank you AAA Homecare.

Excellent service provided for my mother who has been quite poorly this year. Nothing is any trouble for two members of staff, and they have really gone above and beyond to help her. We have peace of mind knowing that she gets help in the morning and their cheery sense of humour gives her a good start to her day, even when she wasn't feeling good about herself at the start. Absolute stars!

I highly recommend them.

The care support offers all help to my needs and support in everything she can.