Oakhaven Care Totton

9 Salisbury Road, Totton, Southampton SO40 3HW
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9.3 6 Reviews
  • Oakhaven Care Totton, Southampton
Oakhaven Care provides high-quality person-centred visiting home care and live-in care services for clients across the New Forest in Hampshire, including Lyndhurst, Ashurst, Woodlands, Beaulieu, East Boldre, Holbury, Dibden, Hythe, Marchwood, Totton, Calmore, Romsey, North Baddesley, Cadnam, Bramshaw, Ringwood and Fordingbridge.

A social enterprise and subsidiary of The Oakhaven Trust, all profits made by Oakhaven Care directly support the work of Oakhaven Hospice.

The Oakhaven Care team is friendly and committed to providing high quality care. Each member of staff is regularly DBS checked and trained in line with government and CQC regulations. Every Care Assistant is carefully selected to ensure they offer true companionship for each client.

Every effort is made to ensure the best level of care for each individual, with personalised care tailored to needs and wishes.

Support varies from 30-minute drop-in visits, to multiple daily visits to 24-hour live-in care. The team are able to offer assistance with a wide range of needs, such as washing and dressing, eating and drinking, medication and help around your home. They can also support you to get out and about, go shopping and attend medical appointments.

Care Provided by Oakhaven Care Totton

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35.10 – £50
  • Weekly Live-in Care Fees: £1430.66 – £1736.35

Our fees are reviewed twice a year a minimum of 1 months notice is provided.
Please be advised we charge for length of visit, a full price list is available on request.

These prices are only a guideline, please contact Oakhaven Care Totton to find out the exact price for your requirements.

Contact Oakhaven Care Totton to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Oakhaven Care Totton to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Erica Longyear (Managing Director)
9.3

Oakhaven Care Totton has a Review Score of 9.3 (9.321) out of 10, based on 6 reviews in the last 2 years.
Over all time Oakhaven Care Totton has 6 reviews.

Overall Experience
  • 5
  • 1
  • 0
  • 0
  • 0
Date Published
  • 6
  • 3
  • 5
  • 6
  • 0
Reviewer Connection to Oakhaven Care Totton
  • 2
  • 2
  • 1
  • 1
Total of 6, showing 1-6
Review from Tony M (Husband of Client) published on 12 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past 18 months my late wife received excellent care and support from the Oakhaven team.
We started using Oakhaven when my wife couldn't dress herself due to her motor neuron disease,
and as she got more ill the amount of care she received increased. On many occasions the carers went
over
and above their duties. I can't think them enough for all their hard work
Reply from Amy Wylie, Registered Manager at Oakhaven Care TottonThank you for your kind words. We are honoured to have cared for your wife and grateful for the trust you placed in us. Our team always strives to go above and beyond, and your appreciation means a great deal.
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Review from Abigail M (Daughter of Client) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakhaven carers have been nothing but fantastic in looking after my Mum who had Motor Neurone Disease. They were kind, caring, compassionate and had a wonderful sense of humour which I know Mum loved. The team went above and beyond to look after her, and even though Mum has since passed away, I know
that she spoke very highly of them all.
Thank you all for looking after Mum so well, and keeping my Dad sane too!
Reply from Erica Longyear, Managing Director at Oakhaven Care TottonGood Afternoon, thank you so much for taking the time to leave us a review, it was our pleasure to be involved with your mum's care and we are so glad we were able to support your dad also. Thinking of you and the family a this difficult time.
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Review from Sara G (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
So fortunate to have had the services and support of Oakhaven care for the last 4 years. They made a real connection with the family, there to provide care for my dad but also so reassuring that they were looking out for my mum too, and would regularly feedback if they had any concerns. The team were
so caring and would help out with little odd jobs if they had the time, always bright and cheery and having a laugh with mum and dad...and the dog. They were a huge support helping to deal with social services when extra support was needed, we couldn't have asked for anymore.
Reply from Erica Longyear, Managing Director at Oakhaven Care TottonIt was the teams pleasure to look after your Dad and support your mum over the years. Thank you for the wonderful feedback and allowing us to be part of their care team.
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Review from Gary S (Son of Client) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Happy with everything. Mum has a laugh with the carers. All very nice. Very fond of some carers more than others, which is lovely to see.
The carers support Mum to be part of activities around the home.
Reply from Erica Longyear, Managing Director at Oakhaven Care TottonThank you so much for taking the time to leave Oakhaven Care a review, the team really enjoy supporting mum daily and allowing her to access the community weekly.
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Review from Mo S (Wife of Client) published on 18 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are quite happy with the service. Carers are lovely, professional and very respectful. Have a laugh with them and they do odd jobs for me if required.
They are all well trained on how to use the equipment we need.
Reply from Erica Longyear, Managing Director at Oakhaven Care TottonThank you for taking the time to leave Oakhaven Care a review, I am delighted to hear that your care team are lovely and professional. We are thankful to be able to support you both within your own home.
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Review from William R (Husband of Client) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the standard of care given to my wife was excellent. Although over 20 carers visited our home there was a high degree of consistency in their approach. The carers were kind, diligent and thorough. When necessary they would advise me to contact other relevant medical professionals.
Reply from Erica Longyear, Managing Director at Oakhaven Care TottonThank you for taking the time to leave Oakhaven Care Totton a review, the team was very grateful to have met you and your wife and to be involved in her care. We are delighted to hear that you received a high level of care and the appropriate advice when required.
  • Staff
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Current Review Score: 9.3 (9.321)

Overview of Review Score

The Review Score of 9.3 (9.321) out of 10 for Oakhaven Care Totton is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.771 for Oakhaven Care Totton is calculated as follows: ( (27 Excellents x 5) + (8 Goods x 4) ) ÷ 35 Ratings = 4.771
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Oakhaven Care Totton is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

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Meet the Team (6)

Erica

Erica Longyear

Job Title: Managing Director Joined: 2019

Erica is the Managing Director of Oakhaven Care, alongside the company for over 6 years with 15+ years’ experience in the care sector. Erica oversees the strategic direction and day-to-day operations of Oakhaven Care, ensuring the highest standards of care for clients and support for staff. Having worked across both frontline care and leadership roles, Erica is passionate about delivering compassionate, high-quality care and supporting a team where carers and clients can thrive.

Amy

Amy Wylie

Job Title: Registered Manager Joined: 2025

Amy is the Registered Manager at Oakhaven Care, overseeing day-to-day operations and ensuring all care is safe, personalised, and meets regulatory standards. She has held senior leadership roles in domiciliary care and has a background in clinical nursing positions both in and out of the NHS, including Broadmoor Hospital and Frimley Park, gaining specialist expertise in mental health and acute care.

Becky

Becky Prince

Job Title: Human Resources Administator Joined: 2015

Becky has been with Oakhaven Care for over 10 years. She began as a community carer and has held several roles within the company before becoming our HR Administrator. In her current role, Becky is involved in daily carer-facing tasks, including recruitment and human resources. Before joining Oakhaven Care, she gained valuable experience working in a number of care homes.

Gemma

Gemma Sibthorpe

Job Title: Care Coordinator - Totton & Waterside Joined: 2023

Gemma has been with Oakhaven Care for 2 years, starting as a Community Care Assistant before progressing to Lead Carer and now Care Coordinator. She brings 5 years of experience in the care sector, alongside 15 years in retail, which has helped her develop strong organisational and communication skills. As Care Coordinator for Totton & Waterside, Gemma manages schedules and supports both clients and carers, working closely with healthcare professionals to ensure smooth day-to-day operations and high-quality, personalised care.

Narika

Narika Marshall

Job Title: Care Supervisor - Totton & Waterside Joined: 2020

Narika joined Oakhaven Care over 5 years ago as a community care assistant and has progressed through various roles to become a Care Supervisor. In this role, Narika is involved in both client and carer-facing tasks, supporting the day-to-day running of Oakhaven Care. She contributes to client assessments and reviews, carer observations, and other key administrative duties. Narika has over 18 years of experience in care, working in both care homes and domiciliary environments - specialising in end-of-life and palliative care.

Becky

Becky Jelly

Job Title: Lead Community Care Assistant Joined: 2021

Becky has over 20 years of experience in the care sector, including more than 4 years with Oakhaven Care. Her background spans residential childcare, complex care in education, adult care, and catering. As Lead Carer, Becky plays a vital role in bridging the gap between the field and the office—supporting both clients and carers, assisting with client-facing tasks, and ensuring carers feel supported and heard within the community.

Frequently Asked Questions about Oakhaven Care Totton

What Type of Services does Oakhaven Care Totton offer?

Oakhaven Care Totton offers Home Care.

How many Carers does Oakhaven Care Totton employ?

Oakhaven Care Totton employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oakhaven Care Totton to verify any information. View our terms and conditions. Oakhaven Care Totton has an Enhanced Service - more info.