GoodOaks Homecare - Horsham & Crawley

3A Kings Court, Harwood Road, Horsham RH13 5UR
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9.8 11 Reviews
  • GoodOaks Homecare - Horsham & Crawley, Horsham
GoodOaks Homecare Horsham and Crawley believes that great care starts at home.

The team provides high quality care and support that helps people live comfortably, safely, and independently in their own homes.

Trained and compassionate carers deliver a full range of home care services, including personal care such as washing, dressing, and mobility support, as well as help with household tasks like meal preparation, cleaning, and shopping. Support is also available with medication, companionship, and attending appointments.

GoodOaks Homecare Horsham and Crawley is committed to providing person-centred care built on respect, reliability, and genuine kindness, ensuring each person feels valued, supported, and at home.

Care Provided by GoodOaks Homecare - Horsham & Crawley

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20.50
  • Weekly Live-in Care Fees: from £1400

At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation.

These prices are only a guideline, please contact GoodOaks Homecare - Horsham & Crawley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Marilou Apa (Registered Manager)

GoodOaks Homecare - Horsham & Crawley Reviews (11)

9.8

GoodOaks Homecare - Horsham & Crawley has a Review Score of 9.8 (9.815) out of 10, based on 11 reviews in the last 2 years.
Over all time GoodOaks Homecare - Horsham & Crawley has 11 reviews.

Overall Experience
  • 9
  • 2
  • 0
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Date Published
  • 11
  • 6
  • 11
  • 11
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Reviewer Connection to GoodOaks Homecare - Horsham & Crawley
  • 4
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  • 1
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  • 1
  • 1
Total of 11, showing 1-11
Review from Anthony T (Husband of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the second attempt to submit a review, we have only used the GOOD OAKS for about two weeks in the busy morning. With one reporting hic cup we were not aware of to our daughter. We are quite happy
happy with the service and consider it good value for money.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley
Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your wife needs .It means a great deal to us to…read more
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Review from Marion C (Daughter of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was sadly widowed in June this year .We chose GoodOaks to help us support Dad with his Dementia in order to keep him at home, where he wanted to be. The team have been excellent. They carefully listened to Dads complex needs and have delivered quality care for the last two months. They are
professional ,caring and friendly .They are excellent providing feedback on visits and adaptable on Dads most difficult days! Would happily recommend this team.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley
Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your father needs .It means a great deal to us…read more
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Review from Andrew P (Son of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi very patient service in caring for my father who requires a lot of assistance and is very particular. Thanks very much to the team at GoodOaks, very much appreciated.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley
Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your father needs.It means a great deal to us to…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John P (Client) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a 90 year old widower needing personal not nursing care. I live at home and pay much less than a nursing home would charge.
Carers call 4 times a day to wash & dress me, cook and clean me. Once a week a carer shops for food and household needs. They manage my medication.
Such care requires people
who are both qualified and have a good personality to meet my needs. Goodoaks provide such people in a difficult market.
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Review from Libby A (Sister of Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been more comfortable and happier since GoodOaks took over her care. She is full of praise for the carers, and really appreciates its member of the same team. She finds them professional and caring. This has then made it less stressful for her family/me knowing great care is being administered.
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Review from Christine D (Client) assisted by family/friend published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found GoodOaks very professional and caring.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley
Thank you so much for your kind words and wonderful review. It truly means the world to us to know that our efforts made a positive difference. Your feedback inspires us to keep providing the best…read more
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Review from S D (Daughter of Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad's carer is a very polite young man and always very punctual.He was very approachable and respectful and kind towards Dad.
He helped dad when I was visiting 17-22nd April , this was the mornings mainly as I could help dad at bedtime with his meds etc .
Previously dad had a different staff member
as his carer and he is looking forward to his return in June .
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley
Thank you so much for your kind words and wonderful review. It truly means the world to us to know that our efforts made a positive difference. Your feedback inspires us to keep providing the best…read more
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracey S (Daughter of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience is that GoodOaks have delivered a very good service!
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Review from Jo S (Daughter-in-law of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I organised care for my father in law. I chose Goodoaks after speaking to the manager, I was impressed by her care and knowledge. Pop's carer was lovely, very caring, and very patient with an elderly gentleman with Dementia and mobility problems. After several hospital admissions, Pop is now going into
full time care, but I won't hesitate to recommend the team at Goodoaks.
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Review from David D (Client) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review is very well-managed and most reliable. The carers are of the highest quality and really enjoy their work. They take a real interest in the patients they are dealing with. Keep up the good work.
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Review from D C (Client) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady was very attentive to me when I was feeling unwell and I am very pleased with how she did her work. She is very kind.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for GoodOaks Homecare - Horsham & Crawley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for GoodOaks Homecare - Horsham & Crawley is calculated as follows: ( (53 Excellents x 5) + (12 Goods x 4) ) ÷ 65 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Horsham & Crawley is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (6)

Marilou

Marilou Apa

Job Title: Director and Registered Manager Joined: 2023

Director & Registered Manager – GoodOaks Homecare Horsham and Crawley


As Director of GoodOaks Homecare Horsham and Crawley, and a Registered Nurse still practising at Horsham Hospital, I bring both clinical experience and compassionate leadership to the service. I am passionate about delivering high quality, person centred care that enables people to live safely, comfortably, and independently in their own homes.


My nursing background gives me a deep understanding of the challenges people face and the importance of care that truly respects dignity, choice, and individuality. I take pride in supporting a dedicated team of carers who share these values and who strive to make a genuine difference every day. For me, good care is about trust, kindness, and helping people feel valued and at home.

Maricel

Maricel Trinidad

Job Title: Director Joined: 2023

As the Co-Director for GoodOaks Homecare Horsham and Crawley, I take responsibility for ensuring the highest standards of quality, safety, and compliance across the service. My role is to make sure care is delivered in line with regulatory requirements and best practice, always keeping clients’ wellbeing and dignity at the heart of what we do.


I work closely with the Registered Manager and care team to maintain a culture of openness, accountability, and continuous improvement. I am deeply committed to supporting both clients and staff, ensuring that everyone involved with GoodOaks feels listened to, respected, and supported to achieve their best.

Lynn

Lynn De Wit

Job Title: Deputy Registered Manager Joined: 2025

I’m the Deputy Registered Manager for GoodOaks Home Care – Horsham & Crawley. I began my career as a carer, and that hands-on experience continues to shape everything I do. I understand how meaningful, compassionate care can transform someone’s day, and I’m passionate about making sure every client feels valued, respected, and supported. In my role, I work closely with our care team to provide guidance, encouragement, and the tools they need to deliver the best possible care. Creating a positive, supportive environment—for both clients and staff—is at the heart of my work every day.

Julie

Julie Patel

Job Title: Care Coordinator Joined: 2025

I’m the Care Coordinator for GoodOaks Home Care – Horsham & Crawley. My role is all about making sure our clients receive the right care at the right time, delivered by the best-suited carers. I work closely with both clients and the care team to build trusting relationships and ensure every visit runs smoothly. With a strong understanding of what good care means day to day, I’m passionate about supporting our carers and making sure each client feels listened to, respected, and cared for.

Elaine

Elaine T

Job Title: Visiting Care Professional Joined: 2024

My name is Elaine, and I’ve been with GoodOaks Homecare Horsham and Crawley for a year. I was one of the very first care professionals to join the team, and it’s been amazing to see both the office and the team grow over time.


I’m passionate about providing kind, reliable, and person-centred care that helps clients stay comfortable and independent in their own homes. Being part of a supportive and dedicated team makes every day rewarding, and I’m proud to make a difference in people’s lives.

Bethany

Bethany S

Job Title: Visiting Care Professional Joined: 2025

My name is Bethany, and I’m new to care, but I’ve felt really supported since joining GoodOaks Homecare Horsham and Crawley. The training and guidance I’ve received have helped me grow in confidence, and I’m really enjoying my role.


I love meeting new clients and knowing that even small acts of kindness can make a big difference in someone’s day. Being part of such a caring and supportive team has made starting my career in care a truly positive experience.

Frequently Asked Questions about GoodOaks Homecare - Horsham & Crawley

What Type of Services does GoodOaks Homecare - Horsham & Crawley offer?

GoodOaks Homecare - Horsham & Crawley offers Home Care.

How many Carers does GoodOaks Homecare - Horsham & Crawley employ?

GoodOaks Homecare - Horsham & Crawley employs 14 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Horsham & Crawley to verify any information. View our terms and conditions. GoodOaks Homecare - Horsham & Crawley has an Enhanced Service - more info.