GoodOaks Homecare - Horsham & Crawley

3A Kings Court, Harwood Road, Horsham RH13 5UR
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9.7 9 Reviews
  • GoodOaks Homecare - Horsham & Crawley, Horsham
GoodOaks Homecare -Horsham & Crawley gives people the care and support they need in the comfort of their own home.

Trained, compassionate staff help people by offering home care services such as help with personal care (showering, getting in and out of bed, getting dressed, going to the toilet).

Home care services can also include assistance attending appointments, assistance with medicine, help with household chores such as shopping, cleaning and preparing meals.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20.50
  • Weekly Live-in Care Fees: from £1400

At GoodOaks, we recognise that every individual has unique preferences and needs. For this reason, all of our care packages are fully tailored to the person receiving them. Whether you require occasional companionship, regular visiting care, or full-time live-in assistance, we will work with you to design a plan that meets your specific needs.
Please contact us to discuss your requirements, and we will be pleased to provide a bespoke quotation.

These prices are only a guideline, please contact GoodOaks Homecare - Horsham & Crawley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Marilou Apa (Registered Manager)

GoodOaks Homecare - Horsham & Crawley Reviews (9)

9.7

GoodOaks Homecare - Horsham & Crawley has a Review Score of 9.7 (9.733) out of 10, based on 9 reviews in the last 2 years.
Over all time GoodOaks Homecare - Horsham & Crawley has 9 reviews.

Overall Experience
  • 8
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Date Published
  • 9
  • 6
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  • 9
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Reviewer Connection to GoodOaks Homecare - Horsham & Crawley
  • 4
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  • 1
  • 1
  • 1
Total of 9, showing 1-9
Review from Andrew P (Son of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi very patient service in caring for my father who requires a lot of assistance and is very particular. Thanks very much to the team at GoodOaks, very much appreciated.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that our team has been able to provide the care and support your father needs.It means a great deal to us to know that our efforts are making a positive difference for both him and your family. We understand how important it is to deliver care that is both respectful and tailored to individual needs, and we're proud to support him with the dignity and attention he deserves.Please don't hesitate to get in touch if there's ever anything more we can do.

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Review from John P (Client) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a 90 year old widower needing personal not nursing care. I live at home and pay much less than a nursing home would charge.
Carers call 4 times a day to wash & dress me, cook and clean me. Once a week a carer shops for food and household needs. They manage my medication.
Such care requires people
who are both qualified and have a good personality to meet my needs. Goodoaks provide such people in a difficult market.
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Review from Libby A (Sister of Client) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been more comfortable and happier since GoodOaks took over her care. She is full of praise for the carers, and really appreciates its member of the same team. She finds them professional and caring. This has then made it less stressful for her family/me knowing great care is being administered.
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Review from Christine D (Client) assisted by family/friend published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found GoodOaks very professional and caring.
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley

Thank you so much for your kind words and wonderful review. It truly means the world to us to know that our efforts made a positive difference. Your feedback inspires us to keep providing the best care and support we can.We feel privileged to have the opportunity to be part of your journey, and your appreciation encourages our whole team to continue going the extra mile every day.

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Review from S D (Daughter of Client) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad's carer is a very polite young man and always very punctual.He was very approachable and respectful and kind towards Dad.
He helped dad when I was visiting 17-22nd April , this was the mornings mainly as I could help dad at bedtime with his meds etc .
Previously dad had a different staff member
as his carer and he is looking forward to his return in June .
Reply from Marilou Apa, Registered Manager at GoodOaks Homecare - Horsham & Crawley

Thank you so much for your kind words and wonderful review. It truly means the world to us to know that our efforts made a positive difference. Your feedback inspires us to keep providing the best care and support we can.We feel privileged to have the opportunity to be part of your journey, and your appreciation encourages our whole team to continue going the extra mile every day.

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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Tracey S (Daughter of Client) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience is that GoodOaks have delivered a very good service!
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Review from Jo S (Daughter-in-law of Client) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I organised care for my father in law. I chose Goodoaks after speaking to the manager, I was impressed by her care and knowledge. Pop's carer was lovely, very caring, and very patient with an elderly gentleman with Dementia and mobility problems. After several hospital admissions, Pop is now going into
full time care, but I won't hesitate to recommend the team at Goodoaks.
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Review from David D (Client) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review is very well-managed and most reliable. The carers are of the highest quality and really enjoy their work. They take a real interest in the patients they are dealing with. Keep up the good work.
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Review from D C (Client) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady was very attentive to me when I was feeling unwell and I am very pleased with how she did her work. She is very kind.
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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for GoodOaks Homecare - Horsham & Crawley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for GoodOaks Homecare - Horsham & Crawley is calculated as follows: ( (45 Excellents x 5) + (9 Goods x 4) ) ÷ 54 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoodOaks Homecare - Horsham & Crawley is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

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Meet the Team (1)

Marilou

Marilou Apa

Job Title: Director and Registered Manager Joined: 2023

“We are very excited for the opportunity to share our knowledge and passion and are committed to excellent practice in everything we do.”

Frequently Asked Questions about GoodOaks Homecare - Horsham & Crawley

What Type of Services does GoodOaks Homecare - Horsham & Crawley offer?

GoodOaks Homecare - Horsham & Crawley offers Home Care.

How many Carers does GoodOaks Homecare - Horsham & Crawley employ?

GoodOaks Homecare - Horsham & Crawley employs 5 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact GoodOaks Homecare - Horsham & Crawley to verify any information. View our terms and conditions. GoodOaks Homecare - Horsham & Crawley has an Enhanced Service - more info.