AAA Healthcare Agency - Blackburn

55 King William Street, Blackburn BB1 7DJ
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9.9 21 Reviews
  • AAA Healthcare Agency - Blackburn, Blackburn
AAA Healthcare Agency Blackburn provides respectful home care services to people in their own homes.

Home care services include personal care such as help washing or getting out of bed, as well as help with household tasks, complex care, assistance attending appointments etc.

Skilled, dedicated staff treat people needing care with dignity, kindness & empathy.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27
  • Weekly Live-in Care Fees: from £1500

Prices are quoted based on the needs of the client at the time of enquiry.

These prices are only a guideline, please contact AAA Healthcare Agency - Blackburn to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Shamsa Kanwal (Manager)

Admission Criteria

  • Adults Only

AAA Healthcare Agency - Blackburn Reviews (21)

9.9

AAA Healthcare Agency - Blackburn has a Review Score of 9.9 (9.911) out of 10, based on 21 reviews in the last 2 years.
Over all time AAA Healthcare Agency - Blackburn has 21 reviews.

Overall Experience
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Date Published
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Reviewer Connection to AAA Healthcare Agency - Blackburn
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Total of 21, showing 1-20
Review from E P (Client) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, well cared for treated with care and dignity, can't get out of bed with palliative care. Well recommended. 5 star treatment.
Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words, it really means a lot.

  • Staff
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  • Treated with Dignity
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Review from Stewart O (Husband of Client) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been AAA for the last 3 years. The team are fantastic and have no complaints at all.
Reply from Samantha Clark, Registered Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words, it really means a lot.

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  • Treated with Dignity
  • Value for Money
Review from S S (Client) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer has always been first class.
Reply from Paul Cooper, Operations manager at AAA Healthcare Agency - Blackburn

Thank you for your lovely comments, we are so happy that your carer is meeting your needs

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Review from S H (Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have very positive views and comments about my assisted and agency. The assisted is polite, friendly, diligent and hard working and reliable. She is empathetic, efficient and a self starter. I commend the assister and agency who have responded to my queries and requirements promptly and professionally.
Reply from Paul Cooper, Operations manager at AAA Healthcare Agency - Blackburn

Thank you for your lovely feedback, it is always nice to hear that our staff are making a difference to peoples lives.

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Review from P W (Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Look forward to two carers who bathe me. Both very pleasant and friendly.
Reply from Paul Cooper, Operations manager at AAA Healthcare Agency - Blackburn

Thanks for the wonderful feedback about our service, we are delighted it is proving helpful to you.

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Review from A K (Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the attendants prompt, courteous and of good cheer which brightens my day.
Reply from Paul Cooper, Operations manager at AAA Healthcare Agency - Blackburn

Thank you, we are glad to hear that our staff are providing you with a good service, your feedback is appreciated

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  • Treated with Dignity
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Review from P B (Client) assisted by family/friend published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers we have now which is 2 of them come at the time they are down for. If late for any reason they ring to let me know. Do everything we ask them to do, can't fault them.
Reply from Paul Cooper, Operations manager at AAA Healthcare Agency - Blackburn

Thank you for your review, I am delighted that we are meeting your needs

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  • Treated with Dignity
  • Value for Money
Review from Zoe L (Daughter of Client) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
AAA Healthcare have been really attentive to my mums needs. Always thoughtful and caring. They will take the time to sit and chat with my mum.
Reply from Paul Cooper, Operations manager at AAA Healthcare Agency - Blackburn

Thank you for your lovely comments, we are delighted that you and your mum have benefitted from our service.

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Review from Michael L (Client) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers have been excellent, kind, professional & friendly. Look forward to seeing them.
Reply from Paul Cooper, Operations manager at AAA Healthcare Agency - Blackburn

Thank you for the lovely review, we are so happy that you found our team kind and caring.

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Review from Sammi H (Daughter of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my Father passing away in March of 2023, this agency began providing care for my Mother shortly after. Absolutely phenomenal service all round since the past 2 years. I can honestly say, the care provided has been a lifeline for my mother, who just loves the care that is provided. I don't think
I know anyone who works as hard as the manager, she puts thought and extreme effort into everything, she very quickly resolves anything that may not be working (a very rare occurance) as part of the care package and is one of the most thoughtful and caring people my mother and me have come across. She works round the clock, don't know how she manages it, bless her. She provides us with a service with advanced level empathy like no other, and we have witnessed how supportive she is to her employees, providing them with a very detailed and extensive training experience. This is then evident in the care provided to us. Cannot thank her enough, she is an asset to the company
Reply from Paul Cooper, Operations manager at AAA Healthcare Agency - Blackburn

Thank you for your lovely review, We appreciate your kind words and have passed this on to the team. AAA is dedicated to enriching the lives of our clients and I am delighted that we have provided a service that achieved that goal.

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Review from J H (Daughter of Client) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can honestly say that anything I asked this company to do for my father it was done, my dad wasn't the easiest due to dementia but they never wavered and continuously did there upmost to make sure he was safe and well nothing was to much to ask for.
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words and thoughtful review. We are truly grateful for the trust you placed in us to care for your father. It's wonderful to hear that we were able to provide the support and care he needed. Our team always strives to go above and beyond for every individual in our care, and we are so pleased to know that we were able to meet your expectations

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Review from Susan S (Wife of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AAA carers have looked after my husband since September 2023. In the time since then, I have been delighted and proud to have such kind, respectable carers looking after him. I have said this many times that we genuinely feel now we belong to a whole new very caring family. The manager, always answers
the phone promptly (she must work 24 hours) and always accommodates any problems that arise here with my husband. If I need a sitter at the last minute, she always comes up trumps. All the carers are lovely, respectful and always kind. Sometimes it can be very messy for them. Sometimes, he has diarrhoea and they always do a good job washing him. I am happy to say "Well Done" to you all, and I have no hesitation in recommending AAA (and I do) to anyone who asks who cares for him.
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you for your kind words. It is an honour to care for your husband and I will pass your comments on to the Management team.

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Review from Linda S (Daughter of Client) published on 25 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are reliable and carry out all tasks asked of them. Management reacts quickly to any issues and resolves them. A routine is now in place and consistency with familiar staff which is helpful.
Thank you!
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words - they are very much appreciated by the team

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  • Treated with Dignity
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Review from P B (Daughter of Client) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AAA began caring for our mother in September 2023. From the outset, we were struck by the deep respect shown by the carers and the fact that this was consistent across the whole team. The carers worked well together, for example, making sure everyone knew how the washing machine worked best. Communication
with the family was excellent. We were touched by the level of care for us, as a family. 'In-the-moment' photos of our mum on her birthday when we couldn't be there and reassuring texts gave us confidence that she was in safe hands. The manager and the team have been a joy to work with. Thank you.
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words - they are very much appreciated by the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Paula D (Daughter of Client) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been supported at home by this agency for quite a while now and they have been great. He gets the same carers every day which makes it more dignified for him and a lot easier for him to accept the care he needs. We have had several instances where we have needed to ask for extra support
due to my mother being taken into hospital and this has been sorted out quickly at short notice. There is always someone available to speak to which is very much appreciated by us as a family. The care my father has received has been excellent and his carers are very friendly and polite.
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words - it is very much appreciated

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Review from Graham H (Son of Client) published on 16 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have great pleasure in compiling a review for the wonderful AAA home care here in Blackburn. The team manager and the carers who deliver care to my very elderly mother are truly outstanding. Everything from personal care, helping around the house, making meals and on occasions someone just to talk
to makes my mum's life so much better. Something that assures me and my mum is the fact that the answer is always "Yes now what's the question" Nothing is too much trouble for them. Over the past few weeks, we have needed extra and emergency visits and the manager has arranged this seamlessly for us. I was with Mum this morning and she was telling me that she had the opportunity to refer AAA to another elderly friend. Detailing how we have absolute confidence in the service. Personally, I had a chance to speak about AAA to the social workers at Preston Town Hall and said that if any of them ever needed carers I would highly recommend AAA for a 5-star service.
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words. They are very much appreciated and we will pass them on to the team.

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Review from Gillian S (Daughter of Client) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
AAA are brilliant. The manager and her team look after my mum. They always turn up, listen to my requests and feedback and are very responsive. We have a group chat with everyone involved looking after my mum which is very useful. I can cancel visits and book extra as and when which is very flexible
for me. Any issues I have had have been dealt with quickly. Very happy with the service.
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words - they are very much appreciated by the team

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  • Management
  • Treated with Dignity
  • Value for Money
Review from Sandra B (Niece of Client) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the carers of AAA enough for their patience kindness and willingness to care for my uncle.
They go above and beyond their duties and meet all his needs and more.
I would recommend them and am very grateful for all they do.
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words - they are very much appreciated by the team

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracey H (Daughter of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wow! What can I say? The level of care and attention given to my mother by the carers who go in twice daily is amazing! Mum looks forward to them going, they look after her so well and have taken such a weight off my shoulders.
The manager especially keeps me updated and informed of any issues etc.
Highly
recommended!
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words - they are very much appreciated by the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Suzannah R (Granddaughter of Client) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Blackburn team look after my grandma with such care and patience, she loves them all! They look after her like she was their own family member and I couldn't be more grateful. The manager is great too, she always makes sure to give me any necessary updates on my grandma and will let me know if the
carers need anything from me. Thank you all!
Reply from Abdul Mannan, Operations Manager at AAA Healthcare Agency - Blackburn

Thank you so much for your kind words - they are very much appreciated by the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for AAA Healthcare Agency - Blackburn is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.911 for AAA Healthcare Agency - Blackburn is calculated as follows: ( (115 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 124 Ratings = 4.911
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AAA Healthcare Agency - Blackburn is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about AAA Healthcare Agency - Blackburn

What Type of Services does AAA Healthcare Agency - Blackburn offer?

AAA Healthcare Agency - Blackburn offers Home Care.

How many Carers does AAA Healthcare Agency - Blackburn employ?

AAA Healthcare Agency - Blackburn employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AAA Healthcare Agency - Blackburn to verify any information. View our terms and conditions. AAA Healthcare Agency - Blackburn has an Enhanced Service - more info.