CareYourWay Chester

Ground Floor, Waverton House, Bell Meadow Business Park, Park Lane, Pulford, Chester CH4 9EP
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9.9 15 Reviews
  • CareYourWay Chester, Chester
CareYourWay Chester is run by a passionate family-run team, devoted to delivering the highest quality of care standards possible to those at home. With an unyielding passion for supporting individuals and their families, thousands of people have lived a happier life with the support of CareYourWay over its last two decades of care provision.

With CareYourWay rated as one of the Top 20 Small Home Groups of the Year by homecare.co.uk (2023), the team are immensely passionate about truly empowering lives and delivering an outstanding-quality serve that empowers lives at home.

CareYourWay defines its care provision as a 'whole service', providing care from simple companionship visits through to end-of-life, complex live-in care. All care is purposefully delivered to maintain and empower quality of life, whilst closely monitoring care plans and packages to ensure that, if and when any further support is necessary, the individual receiving the care and their families are empowered and supported in their decision-making progress. To CareYourWay, it is essential that you are at the very centre of all decision-making.
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Care Provided by CareYourWay Chester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Becky Roberts (Managing Director)

CareYourWay Chester Reviews (15)

9.9

CareYourWay Chester has a Review Score of 9.9 (9.933) out of 10, based on 15 reviews in the last 2 years.
Over all time CareYourWay Chester has 15 reviews.

Overall Experience
  • 14
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Date Published
  • 15
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  • 15
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Reviewer Connection to CareYourWay Chester
  • 6
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Total of 15, showing 1-15
Review from J W (Daughter of Client) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst the care service put in place with Care Your Way Chester for my Mum was only for a very short time, I found the whole Care Your Way team professional, caring, flexible and friendly. They responded quickly to meet our needs and I was extremely grateful for their support.
We will certainly be
contacting them again should the need arise. Thanks Care Your Way Chester.
Reply from Becky Roberts, Managing Director at CareYourWay Chester

We really enjoyed our short time with mum. We are only ever a phone call away if there is anything you need. Thank you

  • Staff
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Review from E J (Wife of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are very happy with the care that CareYourWay gave my husband. They all were kind, courteous and most of all professional. I have an issue with paying for travel expenses, as I think the company should be responsible for this. We would highly recommend CareYourWay. I cared for people,
but the NHS certainly paid for my petrol.
Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your kind comments. In regards to the travel time this is to ensure that we pay the staff fairly in-between each of their visits. Thank you for your comments.

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Review from Nancy J (Client) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a brilliant group of girls. They brighten my day whilst being professional and very caring with my everyday personal needs and wishes. They are respectful of my home and nothing is too much trouble for their help.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you for your very kind review, it is our pleasure to provide the care that we do.

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Review from Robin M (Son of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great company, flexible, caring, supportive. A great team of carers who help give security and assurance. Provide excellent care for my father with dementia. I feel reassured that my dad will get the support he needs as his diagnosis and condition deepens and that the team around him cares and understands
him. Showing patience and care. Many thanks.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you for your wonderful review, we really appreciate the feedback. It is our pleasure to provide the care that we do.

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Review from P M (Granddaughter of Client) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely wonderful company, I don't know how we would cope without them! Every member of staff that has visited my grandmother has been kind, supportive and professional. The management are very responsive and helpful, and they keep in touch to make sure the care we receive is always the best for
our situation. They all feel like they've become part of the family!
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you for your wonderful review - it means the world to us.

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Review from D J (Son of Client) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not fault the service and care.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you so much. It's our pleasure to provide the care that we do.

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Review from Jean M (Niece of Client) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The help and care we have received from the manager and her team has been outstanding. I don't know how we would have coped these last few, very difficult, months without their constant support and guidance. As our needs changed and began more complex, the manager helped with advice and strategies to
deal with a situation that was changing and deteriorating. She was always available to talk, advise and guide me through and her team provided amazing physical and emotional care and support. My relative found losing his independence and privacy very difficult and although a kind, polite and charming man could also be cantankerous and very, very difficult. The carers coped with care, compassion and discretion under all circumstances and we will always be grateful to them.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you so much for your wonderful review - it means the world to CareYourWay to hear how we supported you loved one.

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Review from G S (Client) assisted by family/friend published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
CareYourWay have been a wonderful help when I arrived home from the hospital.
All their staff are very professional but in a most caring, thoughtful and kind way. They are very considerate in our home and always greet us with a smile on their face on arrival.
Reply from Jonathan Sabater Romero, Chief Operating Officer at CareYourWay Chester

Thank you so much for your wonderful review. It means a lot to us.

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Review from Victoria R (Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very positive experience. The agency is very caring and listens to what a client needs and then caters the care to a client's needs. The carers are more like friends coming to visit and we have a good laugh. I'm very happy with the care I'm receiving and it has improved my life.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

We have been absolutely humbled by these lovely words. The team will be so happy to hear this. Thank you so much for taking the time to leave this review.

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Review from H N (Client) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far everything has been really good. It is brilliant. The staff are very good, will always help and go above.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you so much for a wonderful review. It really is our pleasure. Our teams will be thrilled to hear these lovely and kind words.

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Review from E S (Wife of Client) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only in the second week, but pleased with all the carers that came they are all so lovely with my husband it makes his day. The director is so easygoing so she always fits in with what he wants and always has a smile on her face which is nice for us. Thank you to the director and her team.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you so much for the wonderful comment - it's our pleasure to provide the care that we do.

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Review from T D (Husband of Client) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have managed without the carers. I was recovering from a ruptured Achilles and my wife was in bed with a torn muscle in her back. A care package was put in place remarkably quickly and it was adjusted as I became more mobile and was able to take a shower without help. The carers did whatever
we asked of them, and related with us with courtesy and dignity in undignified situations. We were able to reduce their hours when it became possible without any fuss.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you so much for the kind words - it's our pleasure to provide the care that we do for your family.

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Review from C D (Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers have been so helpful and often good company. They are clever at judging one's ability and therefore what is needed.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you for your wonderful comment. It's our pleasure to provide the care that we do.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A T (Client) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very positive, help over and above what I expected. Timekeeping, regularity and reliability excellent.
Very happy with the service, attitude, positivity and friendliness of the staff even to our dog, who hates hoovers!
Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Chester

Thank you for the lovely review, it’s our pleasure to provide the care service that we do.

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Review from Sue U (Daughter of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I first spoke to them, I immediately felt at ease. It was such a relief to find home care that covers the area. The team are just brilliant, so caring, kind and patient. You have put us all at ease and the app completed each visit tells me everything I need to know. I know Mum is also
happier too, she’s eating more and her personal care has improved. You’ve put her at ease so quickly and treated her with dignity and respect. I’m confident that trust will increase even more as time goes on. That’s all we can ask for, that Mum is happy and safe where she wants to be, in her own home. You’ve made everything so easy and just taken away all that worry we had. We’re so far away, so having you in Mum’s support network is just peace of mind for us. Special mention must go to the manager. She is an exceptional caregiver and her dedication to the role shines through. I have every confidence that as the team grows they will have that same outlook.
Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay Chester

Thank you so much for your very kind comments. It is our privilege to provide the care we do for your mother.
CareYourWay Chester team.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for CareYourWay Chester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for CareYourWay Chester is calculated as follows: ( (84 Excellents x 5) + (6 Goods x 4) ) ÷ 90 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CareYourWay Chester is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (2)

Becky

Becky Roberts

Job Title: Managing Director Joined: 2023

As a very proud advocate of high-quality care, Becky's career in the home care sector has been vast. With high-level managerial experience in a multitude of companies, Becky's desire for a positive difference within the home care setting flourished when she witnessed poor standards. Becky's incredible passion stems from a close-to-heart experience and her immense, unwavering commitment to raising local care standards is never-ending.


Proud to provide care across the Chester region, Becky's role as Managing Director, alongside her family-run origins, has allowed her to create a culture of warmth, inclusivity and bespoke care. Amongst one of the highest-rated brands across the nation, CareYourWay Chester's commitment to care grows from strength to strength.

Ieuan

Ieuan Robertson

Job Title: Director Joined: 2023

Ieuan Robertson serves as the Director of CareYourWay Chester, where he is committed to upholding the highest standards of care and support for both clients and employees. Under his leadership, the service consistently strives for excellence, ensuring that the care provided is nothing short of outstanding.


Ieuan is driven by a passion for transforming perceptions of the care system and the treatment of carers. At CareYourWay Chester, he promotes a family-oriented environment where every individual, whether a client or a staff member, is valued and supported. His approach ensures that everyone who joins CareYourWay Chester receives the dedicated support they deserve, reinforcing a sense of community and belonging within the organization.

Frequently Asked Questions about CareYourWay Chester

What Type of Services does CareYourWay Chester offer?

CareYourWay Chester offers Home Care.

How many Carers does CareYourWay Chester employ?

CareYourWay Chester employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Chester to verify any information. View our terms and conditions. CareYourWay Chester has an Enhanced Service - more info.