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CareYourWay Chester

Ground Floor, Waverton House, Bell Meadow Business Park, Park Lane, Pulford, Chester CH4 9EP
CareYourWay Chester Logo
CareYourWay Chester logo
CareYourWay Chester, Chester
CareYourWay Chester, Chester
CareYourWay Chester, Chester

CareYourWay Chester is run by a passionate family-run team, devoted to delivering the highest quality of care standards possible to those at home. With an unyielding passion for supporting individuals and their families, thousands of people have lived a happier life with the support of CareYourWay over its last two decades of care provision.

With CareYourWay rated as one of the Top 20 Small Home Groups of the Year by homecare.co.uk...  

Care Provided by CareYourWay Chester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: from £2,100
  • 30 Minute Visiting Care Fees: from £16

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

The price(s) shown are provided by the agency. Contact CareYourWay Chester for full pricing details and T&Cs.

Contact CareYourWay Chester to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Becky Roberts (Managing Director)

CareYourWay Chester Reviews (30)

9.9

CareYourWay Chester has a Review Score of 9.9 (9.906) out of 10, based on 23 reviews in the last 2 years. Over all time CareYourWay Chester has 30 reviews.

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Showing 30 reviews matching selected criteria
Review from M A (Partner of Client) published on 29 May 2026 Submitted via Website
Overall Experience
Becky was very helpful with the whole process from start to finish. Being new to the whole care sector, I did not know what the expect but Becky was brilliant with explaining everything step by step.

The carers who visit are exceptional and show they are very experienced

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your review. We appreciate your feedback

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Review from Nick L (Son of Client) published on 28 May 2026 Submitted via Website
Overall Experience
When my mother first accepted some help at home, we used the same Chester care provider my wife had previously been very pleased with for her own mum. They were good, but after my mother broke her leg and was due to leave hospital, they unexpectedly told us - despite the required notice - that they could not restart her care.
The staff at Ellesmere Port Hospital quickly found Care Your Way, and they were excellent from the very start. Everything was arranged for my mother to arrive home at 4:30pm with the first carer visit at 5pm. However, the ambulance crew brought her home at lunchtime instead. I called Care Your Way in a panic, and they arranged for a carer to arrive within the hour.

The kindness, flexibility and professionalism of both the carers and management have been outstanding. My mother especially appreciates their gentleness and friendliness, and we have been extremely impressed with the care they provide.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your kind words. We take pride in the work which we do day in day out. We appreciate your review

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Review from Michael R (Son of Client) published on 27 May 2026 Submitted via Website
Overall Experience

We reached out to Becky (as recommended by the discharge team at Countess of Chester) to help bring mum home on a very tight timeline for care at home. Becky was really great, very proactive and made sure what we wanted happened - so we were able to bring mum back home that day and have care lined up straight away through a bank holiday weekend. This was so valuable to us and the care that Becky and the team showed was really amazing - I'd definitely recommend them to anyone!

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your kind words. We really appreciate your review.

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Review from C W (Daughter of Client) published on 15 May 2026 Submitted via Website
Overall Experience

What a wonderful service! The carers are kind, friendly and above all professional. They give my mum the understanding and dignity that she needs whilst also taking care of her. We would recommend 'Care Your Way' to anyone. We feel safe in their hands.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

We are really happy that you are happy with the service.

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Review from Lesley W (Daughter of Client) published on 15 May 2026 Submitted via Website
Overall Experience
My Dad is a new client of CareYourWay and l met various companies before deciding on this company.
As soon as we met Alex I knew it was the one for us. Alex immediately engaged with Dad and found out about him and it was clear she was actually interested in him

After a month using CareYourWay I am still happy with the service and it's really helpful to get the rota each week, even if dad can't remember names, I know who's visiting

Reply from Becky Roberts, Managing Director at CareYourWay Chester

We are happy that you are happy with the service and we will of course give lex the lovely feedback from her completing the assessment with you.

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Review from R M (Daughter of Client) published on 28 April 2026 Submitted via Website
Overall Experience

Mum was listened to and all the carers followed her wishes. Whenever there was a question about Mum's wishes versus her needs the carers called us to confirm any decision. The carers made sure that when Mum was happy to talk they spent time with her talking about whatever she wanted. They really were lovely.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you so much for your very kind review. It means the world to us.

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Review from Andy F (Son of Client) published on 28 April 2026 Submitted via Website
Overall Experience

We found the Care Your Way Carers were excellent. All the carers treated my mother with care, compassion and dignity throughout every visit. They were cheerful, on time and are clearly dedicated to their roles, going that extra mile. I would have no hesitation in recommending to a friend or relative. Thanks for all your help.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you so much for your very kind review. It means the world to us.

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Review from Benjamin L (Son of Client) published on 30 March 2026 Submitted via Website
Overall Experience
All carers that attend my mother always act professionally. They are always in uniform with an ID badge even though we call them on first name terms; they have an excellent bedside manner.
They always get their work completed within the allotted time and are always punctual even in winter weather, when they park elsewhere and have to walk to our home.
I am that impressed that I treat them as just another member of the family.

We have had other care providers in the past but this team are by far the best.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your kind words. We really glad you are satisfied with our services.

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Review from Peter A (Husband of Client) published on 30 March 2026 Submitted via Website
Overall Experience

Care You Way are always hard working helpful and reassuring to my wife who has several health issues. The staff who look after my wife use there initiative and always are polite and are a pleasure to have in our home. They have become friends

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your lovely words we are really happy you have had a a lovely service with the girls and building up that relationship

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Review from R R (Daughter of Client) published on 27 March 2026 Submitted via Website
Overall Experience

Care Your Way have been wonderful in their care of my mother. All the staff have been compassionate, proactive, friendly and very careful to follow any instructions given. They have provided companionship and engagement to my mother, who has dementia, playing word games and helping her to stay stimulated during the day. They also provide staff to look after her during the night providing careful physical support whenever necessary.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your review. We are really happy with the service which is being provided.

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Review from D W (Daughter of Client) published on 25 March 2026 Submitted via Website
Overall Experience
My Dad is a new client of CareYourWay Chester. I looked around various companies until I came across this company.
As soon as we met the staff I knew it was the one for us. They immediately engaged with Dad and found out about him and it was clear they actually cared about the people they look after.

After a month using CareYourWay I am still impressed always punctual and complete all tasks efficiently and in a friendly manner.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your lovely feedback. We try and engage and get as much information about the client and family in the assessment as possible so we can ensure we can engage with the person. The girls have build a great relationship with dad and enjoy going to see him and the birds that come to visit!

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Review from Darren J (Son of Client) published on 25 March 2026 Submitted via Website
Overall Experience
I cannot thank the staff and management team enough for all they have done for the care of my mum over the last 18 months, their professionalism and hard work is second to none.

It has been a hard and stressful few months for the family after my mum's recent fall and hospital admittance. CareYourWay have been so supportive and have gone beyond my expectations, with their care, compassion, and flexibility during her rehabilitation. The management team even attended a hospital discharge meeting with family members and the social care team. Their input was valuable in making decisions and putting plans in place for her safety and care during her first few weeks once mum was discharged to go home.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your feedback. We also thank you for the biscuits which you bring us! Being able to support you and your family is a pleasure.

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Review from Elisabeth L (Wife of Client) published on 23 March 2026 Submitted via Website
Overall Experience

since Care-your-way Chester have been helping with the care of my husband I have been very pleased with their proficiency, friendliness and reliability The past twelve months have been made easier for both my husband and myself with the support of Care-your-way

Reply from Becky Roberts, Managing Director at CareYourWay Chester
Hello,

Thank you for lovely feedback. It is a pleasure to support you.

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Review from Steve W (Son of Client) published on 23 March 2026 Submitted via Website
Overall Experience

Care you way - Chester have provided excellent care for my Father over the last two years. All staff have been extremely compassionate when attending visits and always have a friendly smile on their faces. Nothing is too much trouble and everything is addressed in a professional manner. My dad loves the visits which speaks volumes of the company. I would recommend Care your way to provide outstanding care. Keep up the great work!

Reply from Becky Roberts, Managing Director at CareYourWay Chester

It is lovely to hear that you are happy with the care which we provide . It really is a pleasure to go out and see dad.

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Review from Sharron B (Mother of Client) published on 24 February 2026 Submitted via Website
Overall Experience
I found Care Your Way to be a truly top care company.
I have had a few care companies over the years and have had many issues with them from poor staff, poor management and lack of communication.
With CYW, I found them to be professional from top to bottom.

The communication was great and every single staff member that came through my door, were not only good at there job, but they all spoke highly of each other with a few saying were like a family.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Hi Sharon we would like to thank you for your kind words. Being able to have these words to take back to the team really is what we are all about.

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Review from C C (Daughter of Client) published on 19 December 2025 Submitted via Website
Overall Experience

Care provided to mum was excellent. The staff were extremely friendly and compassionate. Weekly rosters kept us informed of visit times which were pretty much in line with expectations and nothing was too much trouble. I would certainly recommend Care Your Way as a service provider.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you so much for your wonderful comments, it means the world to us.

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Review from J W (Daughter of Client) published on 16 September 2025 Submitted via Website
Overall Experience
Whilst the care service put in place with Care Your Way Chester for my Mum was only for a very short time, I found the whole Care Your Way team professional, caring, flexible and friendly. They responded quickly to meet our needs and I was extremely grateful for their support.

We will certainly be contacting them again should the need arise. Thanks Care Your Way Chester.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

We really enjoyed our short time with mum. We are only ever a phone call away if there is anything you need. Thank you

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Review from E J (Wife of Client) published on 16 September 2025 Submitted via Postal Card
Overall Experience

We, as a family, are very happy with the care that CareYourWay gave my husband. They all were kind, courteous and most of all professional. I have an issue with paying for travel expenses, as I think the company should be responsible for this. We would highly recommend CareYourWay. I cared for people, but the NHS certainly paid for my petrol.

Reply from Becky Roberts, Managing Director at CareYourWay Chester

Thank you for your kind comments. In regards to the travel time this is to ensure that we pay the staff fairly in-between each of their visits. Thank you for your comments.

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Review from Nancy J (Client / Service User) published on 19 June 2025 Submitted via Website
Overall Experience

What a brilliant group of girls. They brighten my day whilst being professional and very caring with my everyday personal needs and wishes. They are respectful of my home and nothing is too much trouble for their help.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you for your very kind review, it is our pleasure to provide the care that we do.

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Review from Robin M (Son of Client) published on 8 April 2025 Submitted via Website
Overall Experience

Great company, flexible, caring, supportive. A great team of carers who help give security and assurance. Provide excellent care for my father with dementia. I feel reassured that my dad will get the support he needs as his diagnosis and condition deepens and that the team around him cares and understands him. Showing patience and care. Many thanks.

Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay Chester

Thank you for your wonderful review, we really appreciate the feedback. It is our pleasure to provide the care that we do.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (44)

News
  • Posted: Wednesday 04 Mar 2026There are some milestones that deserve more than just a mention — they deserve a proper celebration. This month, CareYourWay Chester turns 2, while the wider CareYourWay family celebrates an...
  • Posted: Wednesday 28 Jan 2026CareYourWay Chester is delighted to share some wonderful news following a recent inspection by the local council, which has resulted in the service being proudly rated Excellent. This achievement recognises...
  • Posted: Monday 12 Jan 2026Bringing Christmas Kindness Through Present for a Pensioner CareYourWay Chester has been proud to take part in its much-loved Present for a Pensioner initiative, delivering 38 thoughtfully prepared Christmas hampers...

Awards / Recognitions (5)

  • Recipient: CareYourWayDate: Friday 30 May 2025
  • Recipient: CareYourWayDate: Wednesday 25 Sep 2024
  • Recipient: CareYourWay ChesterDate: Tuesday 17 Sep 2024

Meet the Team (2)

Becky Roberts Job Title: Managing Director Joined: 2023
Becky Roberts

As a very proud advocate of high-quality care, Becky's career in the home care sector has been vast. With high-level managerial experience in a multitude of companies, Becky's desire for a positive difference within the home care setting flourished when she witnessed poor standards. Becky's incredible passion stems from a close-to-heart experience and her immense, unwavering commitment to raising local care standards is never-ending.

Proud to provide care across the Chester region, Becky's role as Managing Director, alongside her family-run origins, has allowed her to create a culture of warmth, inclusivity and bespoke care. Amongst one of the highest-rated brands across the nation, CareYourWay Chester's commitment to care grows from strength to strength.

Ieuan Robertson Job Title: Director Joined: 2023
Ieuan Robertson

Ieuan Robertson serves as the Director of CareYourWay Chester, where he is committed to upholding the highest standards of care and support for both clients and employees. Under his leadership, the service consistently strives for excellence, ensuring that the care provided is nothing short of outstanding.

Ieuan is driven by a passion for transforming perceptions of the care system and the treatment of carers. At CareYourWay Chester, he promotes a family-oriented environment where every individual, whether a client or a staff member, is valued and supported. His approach ensures that everyone who joins CareYourWay Chester receives the dedicated support they deserve, reinforcing a sense of community and belonging within the organization.

Frequently Asked Questions about CareYourWay Chester

How many Carers does CareYourWay Chester employ?

CareYourWay Chester employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Chester to verify any information. View our terms and conditions. CareYourWay Chester has an Enhanced Service - more info.