CareYourWay Chester

Ground Floor, Waverton House, Bell Meadow Business Park, Park Lane, Pulford, Chester CH4 9EP
Review Us
9.9 23 Reviews
  • CareYourWay Chester, Chester
CareYourWay Chester is run by a passionate family-run team, devoted to delivering the highest quality of care standards possible to those at home. With an unyielding passion for supporting individuals and their families, thousands of people have lived a happier life with the support of CareYourWay over its last two decades of care provision.

With CareYourWay rated as one of the Top 20 Small Home Groups of the Year by homecare.co.uk (2023), the team are immensely passionate about truly empowering lives and delivering an outstanding-quality serve that empowers lives at home.

CareYourWay defines its care provision as a 'whole service', providing care from simple companionship visits through to end-of-life, complex live-in care. All care is purposefully delivered to maintain and empower quality of life, whilst closely monitoring care plans and packages to ensure that, if and when any further support is necessary, the individual receiving the care and their families are empowered and supported in their decision-making progress. To CareYourWay, it is essential that you are at the very centre of all decision-making.

Care Provided by CareYourWay Chester

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • 30 Minute Visiting Care Fees: from £16
  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: from £2100

At CareYourWay, every care plan is uniquely designed to suit your individual needs and preferences. To make our services as accessible as possible, we adopt a dependency fee guide, ensuring pricing reflects the level of support you require. Clients are charged on a price-per-hour basis, with fees varying according to your bespoke care plan. We’d be delighted to discuss your personal requirements and provide clear, tailored pricing information — please feel free to contact us for a friendly, no-obligation conversation.

These prices are only a guideline, please contact CareYourWay Chester to find out the exact price for your requirements.

Contact CareYourWay Chester to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact CareYourWay Chester to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Becky Roberts (Managing Director)
9.9

CareYourWay Chester has a Review Score of 9.9 (9.905) out of 10, based on 21 reviews in the last 2 years.
Over all time CareYourWay Chester has 23 reviews.

Overall Experience
  • 21
  • 2
  • 0
  • 0
  • 0
Date Published
  • 23
  • 9
  • 13
  • 21
  • 2
Reviewer Connection to CareYourWay Chester
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from C D (Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers have been so helpful and often good company. They are clever at judging one's ability and therefore what is needed.
Reply from Jonathan Sabater Romero, Chief Operations Officer at CareYourWay ChesterThank you for your wonderful comment. It's our pleasure to provide the care that we do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A T (Client) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very positive, help over and above what I expected. Timekeeping, regularity and reliability excellent.
Very happy with the service, attitude, positivity and friendliness of the staff even to our dog, who hates hoovers!
Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay ChesterThank you for the lovely review, it’s our pleasure to provide the care service that we do.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sue U (Daughter of Client) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment I first spoke to them, I immediately felt at ease. It was such a relief to find home care that covers the area. The team are just brilliant, so caring, kind and patient. You have put us all at ease and the app completed each visit tells me everything I need to know. I know Mum is also
happier too, she’s eating more and her personal care has improved. You’ve put her at ease so quickly and treated her with dignity and respect. I’m confident that trust will increase even more as time goes on. That’s all we can ask for, that Mum is happy and safe where she wants to be, in her own home. You’ve made everything so easy and just taken away all that worry we had. We’re so far away, so having you in Mum’s support network is just peace of mind for us. Special mention must go to the manager. She is an exceptional caregiver and her dedication to the role shines through. I have every confidence that as the team grows they will have that same outlook.
Reply from Jonathan Sabater Romero, Marketing Manager at CareYourWay ChesterThank you so much for your very kind comments. It is our privilege to provide the care we do for your mother.
CareYourWay Chester team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for CareYourWay Chester is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for CareYourWay Chester is calculated as follows: ( (114 Excellents x 5) + (12 Goods x 4) ) ÷ 126 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for CareYourWay Chester is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (5)

Loading...

Meet the Team (2)

Becky

Becky Roberts

Job Title: Managing Director Joined: 2023

As a very proud advocate of high-quality care, Becky's career in the home care sector has been vast. With high-level managerial experience in a multitude of companies, Becky's desire for a positive difference within the home care setting flourished when she witnessed poor standards. Becky's incredible passion stems from a close-to-heart experience and her immense, unwavering commitment to raising local care standards is never-ending.


Proud to provide care across the Chester region, Becky's role as Managing Director, alongside her family-run origins, has allowed her to create a culture of warmth, inclusivity and bespoke care. Amongst one of the highest-rated brands across the nation, CareYourWay Chester's commitment to care grows from strength to strength.

Ieuan

Ieuan Robertson

Job Title: Director Joined: 2023

Ieuan Robertson serves as the Director of CareYourWay Chester, where he is committed to upholding the highest standards of care and support for both clients and employees. Under his leadership, the service consistently strives for excellence, ensuring that the care provided is nothing short of outstanding.


Ieuan is driven by a passion for transforming perceptions of the care system and the treatment of carers. At CareYourWay Chester, he promotes a family-oriented environment where every individual, whether a client or a staff member, is valued and supported. His approach ensures that everyone who joins CareYourWay Chester receives the dedicated support they deserve, reinforcing a sense of community and belonging within the organization.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CareYourWay Chester to verify any information. View our terms and conditions. CareYourWay Chester has an Enhanced Service - more info.