Visiting Angels East Lancashire

The care my mother in law received from Visiting Angels care team was excellent. The carers were friendly, empathetic, caring, diligent, and became part of the family very quickly. Farzana was always at the end of the telephone when changes needed to be made to mums care plan and any changes were expedited quickly and efficiently. Mum came first in all aspects of care provision and it has been a pleasure working alongside Visiting Angels. The safety of mum was paramount to everyone involved and there were many times when care hours needed increasing to ensure mums safety and Farzana was always there to guide and support us. My mum became very close to her carers trusting them to support her and I know she was very sad to leave them. Having people to take care of a loved one is very difficult as they are strangers in your mums home, however it soon became apparent that we need to have worried and this is due to the excellent support and care given by Farzana and the care team.

We employed Visiting Angels East Lancashire 3 months ago to care for an elderly relative who had come through 5 weeks hospital care and 4 weeks respite care in a nursing home. VA now provide 24-hour care and do an amazing job looking after our relative at home. The care staff are delightful and work hard to keep our relative safe and happy. They maintain the day-to-day functioning of the house and keep it clean, prepare meals, wash clothes and bedding as well as provide reassurance and companionship. Farzana has been incredible throughout and it is good to know that she has your back. Our relative has genuine affection for the staff and gets to see fresh faces and has attentive help whenever she needs it. We can monitor all this through the Birdie App. We would not hesitate to use the services of Visiting Angels East Lancashire again and we would recommend their services to anybody needing trusted assistance for their relatives. Care from Visiting Angels is still ongoing.

I would highly recommend Visiting Angels Home Care in Brierfield to anyone looking for reliable, caring, and professional home care services. Thank you, Farzana, for making such a positive difference to our lives!

Sadly mum has recently passed, however I would highly recommend Visiting Angels, the service they provide is excellent.

There are not enough words to say how wonderful The visiting Angels are. After the very first moment we met Fazanna we knew they were the right people to care for firstly our Mum then latterly our Dad. They hold the same values we have Trust, partnership, care and love. Letting someone into your home who you don't really know is incredibly hard. We need not have worried. We will continue to sing their praises as they truly deserve it. Nothing at all is too much for them! Nothing but respect and thanks for each and everyone of them.

Staff are wonderfully attentive, professional and friendly - watching them interact with my elderly Father reassures me that he is in good hands and enjoys their companionship visits - Would recommend 100%

Pauline is very friendly & the extra bit of companionship for my mum is proving very beneficial. As a family it gives us a bit of peace of mind knowing that on the days we cannot get there due to work commitments, mum is getting that vital visit.

The staff at Visiting Angels have supported my client for some time now, they are always professional. Recently, my client went on her first holiday in 8 years with two staff members and her family. The staff were incredibly attentive and friendly which made the whole weekend really pleasant for everyone. Thank you to both staff members and Faz for putting such a great team together to assist my client.

I have been really happy with my helper and all the members of staff. They help me to organise and keep my apartment tidy.

Excellent service provided by visiting angels. Staff are very friendly. Providing excellent care for my grandma who suffers from dementia. My grandma has a big smile on her face as soon as she sees the ladies walk through the door. We can't thankyou enough for the kind and compassionate care you've shown throughout my grandmas care. Highly recommend visiting angels!

We contacted Visiting Angels our 92 year old Auntie needed more help to keep her independence in her own home.From the first contact with the managers who were so understanding of our needs to the amazing carers all of whom are so caring understanding and compassionate. Auntie is very happy with her care and looks forward to there visits.

Have only been dealing with Visiting Angels for a couple of weeks, but so far they have lived up to their name and I can't fault them. My elderly father's health deteriorated suddenly, and we needed help quickly. But we also needed flexibility as things were initially changing on a daily basis, and it was difficult to determine exactly what was needed. Reassuring and fuss-free, Visiting Angels met this need. They have provided an excellent tailored service and all the staff have been friendly, caring and competent.

My wife suffers from a very progressive brain disease PSP. Being her full time carer and never experienced an illness of this magnitude I turned to Visiting Angels for help and support. The professional and homely service can not be faulted. From the very beginning our relationship with all the staff from the M D, the Manager and the carer herself has been first class and gives both my wife and I much comfort in these difficult times.. Businesses such as this rely on people, people who understand, are reliable and who you feel they are there just for you and Visiting Angels personnel East Lancashire have all those qualities in abundance. Faultless and can be highly recommended to anyone who is in need of their services.

Visiting Angels have provided an excellent personal service for over 4 months for my mum. There is excellent consistency in care who are reliable and provide compassionate care. We are very happy with the service provided

We have found Visiting Angels really great, they have listened to our needs and found a carer compatible for us. We are very happy with the service, friendliness and professionalism and would not hesitate to recommend them to others in need.

Came across Visiting Angels from a poster in the local GP surgery. Needed urgent care for my Mum after she fractured her wrist following a fall. We really wanted some consistency in the carers coming in and also the times of the visits so decided to choose a private company. Found the staff we spoke to very caring and professional. They did a site visit and settled my mum with the carer. Very happy so far with the service provided.

When my mum broke her arm we wondered how we would cope living some distance away. I am grateful that my sister saw a poster for Visiting Angels in the GP surgery and made a note of the details. Mum is very independent and frustrated about her arm but Visiting Angels are making it bearable for her. We are immensely thankful that we have someone we can trust looking after her. From that first phone call, they took care of everything and I can finally stop worrying 24/7.

In the care industry, the quality of the people employed is paramount, and everyone we have dealt with at Visiting Angels has been fantastic, from the people in the office to the carers who came to our home. The care given to my wife has been superb, with genuine empathy shown and proper concern for her wellbeing. Plus an hour's care lasts for 60 minutes, not the 50 minutes that some agencies provide per hour. The paperwork and invoices have been clear and accurate. In addition, Visiting Angels were happy to fit in with our time schedule rather than come at times that suited them. I would have no hesitation in recommending them.

We organized a two hour personal care visit 8-10 each morning for my mum who has Alzheimer's disease - this lasted about three weeks from losing my dad until mum got a care home place, a very difficult time. Visiting Angels arranged for two lady carers to cover all the visits, one for five days per week and the other for two, so we had good consistency and not random carers turning up. Both the ladies were great with mum and she liked them from the start, we could not have asked for anything more and would not hesitate to use them again if needed.

I recently had to find a care agency to help with my mother's care. I found visiting angels from the CQC website. They have been most helpful and nothing was too much trouble. They did a site visit and made a plan which fitted in with my mother's needs. They gave me access to a system where I was able to see what had been done within the visit. They took time to sit and chat to my mother who is house bound and went above and beyond what was asked for. I couldn't thank them enough for everything.