Visiting Angels East Lancashire

Unit 3, Offices 168 & 170, Northlight House, Northlight Parade, Brierfield, Nelson BB9 5FF
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Top 20 award
10 14 Reviews
  • Visiting Angels East Lancashire, Nelson
Visiting Angels East Lancashire is committed to delivering exceptional home care services tailored to individual needs, preferences, and dignity. With a person-centred approach, the service empowers individuals to maintain choice and independence through compassionate and personalised support.

Whether requiring assistance for just one hour a week or continuous live-in care, Visiting Angels East Lancashire offers a comprehensive range of services — from companionship and household support to specialised personal care and end-of-life assistance.

Proudly serving communities across Altham, Burnley, Colne, Great Harwood, Rishton, Whalley, and surrounding areas, Visiting Angels East Lancashire ensures every visit is guided by dignity, respect, and is dedicated to enhancing quality of life.
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Care Provided by Visiting Angels East Lancashire

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £31.50 – £34.50
  • Weekly Live-in Care Fees: £300 – £350

Flexible visits available starting at one hour per month. Travel time is not deducted from the scheduled visit and is not chargeable to the client

These prices are only a guideline, please contact Visiting Angels East Lancashire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in Charge

  • Farzana Khan (Manager)

Visiting Angels East Lancashire Reviews (14)

10

Visiting Angels East Lancashire has a Review Score of 10 (10.000) out of 10, based on 14 reviews in the last 2 years.
Over all time Visiting Angels East Lancashire has 14 reviews.

Overall Experience
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Reviewer Connection to Visiting Angels East Lancashire
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Total of 14, showing 1-14
Review from L S (Daughter of Client) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have only been dealing with Visiting Angels for a couple of weeks, but so far they have lived up to their name and I can't fault them. My elderly father's health deteriorated suddenly, and we needed help quickly. But we also needed flexibility as things were initially changing on a daily basis, and
it was difficult to determine exactly what was needed. Reassuring and fuss-free, Visiting Angels met this need. They have provided an excellent tailored service and all the staff have been friendly, caring and competent.
Reply from Nassar Manzoor, Managing Director at Visiting Angels East Lancashire
Thank you so much for taking the time to share your kind words. We're truly glad to hear that our team at Visiting Angels has been able to support your father and your family during such a challenging…read more
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Review from Peter R (Husband of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife suffers from a very progressive brain disease PSP. Being her full time carer and never experienced an illness of this magnitude I turned to Visiting Angels for help and support. The professional and homely service can not be faulted. From the very beginning our relationship with all the staff
from the M D, the Manager and the carer herself has been first class and gives both my wife and I much comfort in these difficult times.. Businesses such as this rely on people, people who understand, are reliable and who you feel they are there just for you and Visiting Angels personnel East Lancashire have all those qualities in abundance. Faultless and can be highly recommended to anyone who is in need of their services.
Reply from Nassar Manzoor, Managing Director at Visiting Angels East Lancashire
Thank you so much for sharing such a heartfelt and powerful review. It's deeply moving to hear about the journey you and your wife are on, and we're truly honoured to be part of your support system…read more
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Review from Charles S (Son of Client) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels have provided an excellent personal service for over 4 months for my mum. There is excellent consistency in care who are reliable and provide compassionate care. We are very happy with the service provided
Reply from Nassar Manzoor, Managing Director at Visiting Angels East Lancashire
Thank you so much for your kind words and thoughtful feedback. We're truly honoured to have supported your mum over the past four months, and it means a great deal to hear that our team's consistency,…read more
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Review from C D (Daughter-in-law of Client) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Visiting Angels really great, they have listened to our needs and found a carer compatible for us. We are very happy with the service, friendliness and professionalism and would not hesitate to recommend them to others in need.
Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Visiting Angels. Matching you with the right carer and meeting your specific needs is…read more
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Review from H W (Daughter of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Came across Visiting Angels from a poster in the local GP surgery. Needed urgent care for my Mum after she fractured her wrist following a fall. We really wanted some consistency in the carers coming in and also the times of the visits so decided to choose a private company. Found the staff we spoke
to very caring and professional. They did a site visit and settled my mum with the carer. Very happy so far with the service provided.
Reply from Nassar Manzoor, Managing Director at Visiting Angels East Lancashire
Thank you so much for sharing your experience. We're truly sorry to hear about your mum's fall and wish her a smooth and speedy recovery. We're glad that Visiting Angels was able to step in and…read more
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Review from Wendy B (Daughter of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum broke her arm we wondered how we would cope living some distance away. I am grateful that my sister saw a poster for Visiting Angels in the GP surgery and made a note of the details. Mum is very independent and frustrated about her arm but Visiting Angels are making it bearable for her.
We are immensely thankful that we have someone we can trust looking after her. From that first phone call, they took care of everything and I can finally stop worrying 24/7.
Reply from Nassar Manzoor, Managing Director at Visiting Angels East Lancashire
Thank you so much for your kind words and for sharing your experience with Visiting Angels. We're truly grateful for the opportunity to support your mum through her recovery. Our team understands that…read more
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Review from Peter B (Husband of Client) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the care industry, the quality of the people employed is paramount, and everyone we have dealt with at Visiting Angels has been fantastic, from the people in the office to the carers who came to our home. The care given to my wife has been superb, with genuine empathy shown and proper concern for
her wellbeing. Plus an hour's care lasts for 60 minutes, not the 50 minutes that some agencies provide per hour. The paperwork and invoices have been clear and accurate. In addition, Visiting Angels were happy to fit in with our time schedule rather than come at times that suited them. I would have no hesitation in recommending them.
Reply from Nassar Manzoor, Managing Director at Visiting Angels East Lancashire
Thank you so much for your kind words and for taking the time to share your experience. It means the world to us to know that our team provided the compassionate and professional care your wife…read more
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Review from Darren J (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We organized a two hour personal care visit 8-10 each morning for my mum who has Alzheimer's disease - this lasted about three weeks from losing my dad until mum got a care home place, a very difficult time. Visiting Angels arranged for two lady carers to cover all the visits, one for five days per
week and the other for two, so we had good consistency and not random carers turning up. Both the ladies were great with mum and she liked them from the start, we could not have asked for anything more and would not hesitate to use them again if needed.
Reply from Nassar Manzoor, Managing Director at Visiting Angels East Lancashire
Thank you so much for your kind words and for taking the time to share your experience. We are truly sorry for your loss and appreciate how difficult that time must have been for you and your family.…read more
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Review from Gary E (Son of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently had to find a care agency to help with my mother's care. I found visiting angels from the CQC website. They have been most helpful and nothing was too much trouble. They did a site visit and made a plan which fitted in with my mother's needs. They gave me access to a system where I was able
to see what had been done within the visit. They took time to sit and chat to my mother who is house bound and went above and beyond what was asked for. I couldn't thank them enough for everything.
Reply from Nassar Manzoor, Managing Director at Visiting Angels East Lancashire
Thank you so much for your kind words and for taking the time to share your experience. We're truly touched to hear that Visiting Angels provided such dedicated and compassionate care for your mother.…read more
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Review from Joanne E (Daughter of Client) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visiting Angels have been lovely with my elderly frail mum. They help with her personal care (eg showering and cream applications). They also help with household chores and making a drink and breakfast. They sit and chat with mum too as social interaction is so important for wellbeing. They are a lovely
friendly team who keep in touch regularly to keep is updated. I would definitely recommend them if you need care for an elderly relative.
Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire
Thank you so much for your kind words and for taking the time to share your experience! We are truly honored to care for your mum and to support her with both personal care and companionship. At…read more
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Review from Joanne G (Daughter of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mums needs changed and required support it was difficult to know which care agency to go to. Both my sister and I looked at so many and then we came across Visiting Angels. From the very first meeting with the manager she made us feel comfortable and assured that Mum would be cared for the way
we would look after her ourselves. The kindness, compassion and understanding was and remains incredible. Mum absolutely adores the carers and looks forward to them visiting her. They know her so well and make every effort to get to know her, her likes, interests etc. She recently needed more care as her needs had changed again and the Angels just stepped up again.
I have worked in the NHS for 40 years and can honestly say the staff are incredible, kind, compassionate and go above and beyond on a daily basis. We couldn't manage without them and their support is amazing. I could not recommend them enough. Thank you for all you do. We were so lucky to have found you xx
Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire
Thank you so much for your heartfelt review. It truly means the world to us to hear how much Visiting Angels East Lancashire has made a difference for your mum and your family. Providing care is more…read more
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Review from Lisa R (Daughter of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
When we realised that Mum needed support, I didn't think a care company that truly does care existed until I came across visiting angels. When I first made the call to the manager she was so kind, compassionate and really understood the decision we had to make as a family. The manager came to meet with
mum, me and my sister and talked to mum with respect and explained and tailored the care package to suit mums needs. They made sure that the right carer was placed for mums needs and that mum was happy with them. They treat mum like she's part of their family. They are so respectful, kind, considerate and take the time needed with her and mum loves them coming. They go above and beyond they have taken her out for shopping/lunch and will do what ever is asked of them to support mum. I cannot recommend them enough they are amazing. They truly are Angels.
Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire
Thank you so much for your heartfelt review. It truly means the world to us to hear how much Visiting Angels East Lancashire has made a difference for your mum and your family. Providing care is more…read more
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Review from Belinda M (Daughter of Client) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I discovered Visiting Angels East Lancs via social media as I was wanting a reliable and caring company to look after my dad after a long hospital stay.
It was recommended by a few people. I rang them and the day my dad came home from hospital the care was put in place straightaway.
Since then they
send carers four times a day to meet my dads needs and to be truthful have always gone the extra mile to keep him happy. They treat him as though he is family which is lovely to see
Nothing seems too much trouble.
I highly recommend them and the carers and the management are fantastic too.
Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire
Thank you so much for taking the time to share your wonderful experience with Visiting Angels East Lancashire. We're truly honoured to have been recommended to you and to have had the opportunity to…read more
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Review from I B (Grandson of Client) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my loved ones has been nothing but excellent! From the care staff and the management communication has always been consistent. The current carer is very professional compassionate and caring.
Reply from Farzana Khan, Registered Manager at Visiting Angels East Lancashire
Thank you for your positive feedback I will pass this on to the team who will be delighted. Best wishes
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Visiting Angels East Lancashire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Visiting Angels East Lancashire is calculated as follows: ( (84 Excellents x 5) ) ÷ 84 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Visiting Angels East Lancashire is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (5)

Meet the Team (1)

Nassar

Nassar Manzoor

Job Title: Managing Director Joined: 2024

Introducing Nassar Manzoor, the compassionate founder of Visiting Angels East Lancashire, a visionary in the world of care services. Nassar’s journey towards establishing this care business was deeply influenced by his experience caring for his ailing father, making him an advocate for genuine care.


With a career spanning two decades, Nassar’s dedication to exceptional care goes beyond business. He’s excelled in various roles, from Bank Manager to a Director, building lasting relationships with clients and consistently delivering excellent customer experience.


Nassar’s commitment extends to the community. He actively supports local charities, serves as a school governor in Burnley, and his love for sports, including football, martial arts, and cricket, underscores his belief in the significance of both physical and mental well-being.


As the Managing Director of Visiting Angels East Lancashire, Nassar combines his wealth of experience in management with a heartfelt desire to provide top-notch care services. Under his guidance, Visiting Angels is dedicated to being a beacon of compassionate care in East Lancashire, driven by a genuine commitment to the well-being of its clients. Join Nassar on this heartfelt journey towards a brighter, more caring future with Visiting Angels East Lancashire.

Frequently Asked Questions about Visiting Angels East Lancashire

What Type of Services does Visiting Angels East Lancashire offer?

Visiting Angels East Lancashire offers Home Care.

How many Carers does Visiting Angels East Lancashire employ?

Visiting Angels East Lancashire employs 8 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels East Lancashire to verify any information. View our terms and conditions. Visiting Angels East Lancashire has an Enhanced Service - more info.