Heritage Healthcare North Tyneside

Being an HCPC registered healthcare professional and an Operating Department Practitioner for a local NHS trust, Suzanne is deeply committed to person-centred care. Her passion for caring for people drives her to ensure that every individual receives compassionate, personalised, and high-quality support in the comfort of their own home. At Heritage Healthcare North Tyneside, she strives to create a supportive and nurturing environment for both her clients and a dedicated team, setting the benchmark for excellence in domiciliary care in their community.

Before qualifying as a healthcare professional, Suzanne worked as a credit manager and gained valuable experience in customer service. The transferable skills from these roles, such as leadership, management, and a strong commitment to customer satisfaction, have significantly contributed to her ability to lead their team effectively and ensure they provide the best possible care.

She is driven by a deep passion for creating a kind and caring environment for their clients. By consistently putting their clients first, she strives to ensure their needs are always met with compassion and respect. Suzanne believes that their staff, who are trained to an excellent standard, are a valued and integral part of her team, playing a crucial role in delivering exceptional care and service.

Tanya's career spans various fields, from business to healthcare, allowing her to bring a unique blend of skills to her role. With over 16 years of clinical experience as a paramedic and in primary care, she has extensive expertise in managing elderly and frail individuals and understanding their holistic needs. Her strong communication skills, coupled with a kind, respectful, and empathetic approach to patient-centred care will enable her to deliver high-quality care.

Tanya's career journey has included working in human resources, sales and finance for 10 years before moving into healthcare, providing her with a broad skill set. She is an HCPC Registered Paramedic who progressed to a Clinical Manager and then onto an Advanced Practitioner. Throughout her career, she has gained invaluable experience working with elderly and frail populations, as well as interacting with diverse communities and health and social care professionals. These experiences have deepened her understanding of the critical importance of personalised, in-home care.

She has a Master’s Degree in Practice Development and a Postgraduate Diploma in Advanced Practice. These qualifications have enriched her knowledge in clinical practice, service improvement, leadership, and the importance of patient-centred care.