Heritage Healthcare North Tyneside

Unit 25, Apex Business Village, Cramlington NE23 7BF
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10 22 Reviews
  • Heritage Healthcare North Tyneside, Cramlington
Heritage Healthcare North Tyneside is a premier provider of bespoke homecare services, dedicated to enhancing the lives of individuals throughout North Tyneside and South Northumberland. With a team of compassionate and highly trained carers, they offer a comprehensive range of support services tailored to meet the diverse needs of clients.

At Heritage Healthcare North Tyneside, they understand that each individual is unique, which is why they work closely with clients, their families, and healthcare professionals to develop customised solutions that address specific needs and preferences.

Their commitment to flexibility ensures that individuals receive the level of support they need, whether it's a brief visit or round-the-clock care. They are dedicated to promoting independence and well-being while providing compassionate and professional assistance.

What truly sets Heritage Healthcare North Tyneside apart is their unwavering dedication to making a positive difference in the lives of those they serve. Their compassionate team goes above and beyond to ensure the happiness and dignity of clients, fostering a sense of trust and security within the community. When it comes to homecare in North Tyneside, Heritage Healthcare North Tyneside is the trusted choice for exceptional and reliable support.

Care Provided by Heritage Healthcare North Tyneside

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.50
  • Weekly Live-in Care Fees: £1700 – £1900

Available on request

These prices are only a guideline, please contact Heritage Healthcare North Tyneside to find out the exact price for your requirements.

Contact Heritage Healthcare North Tyneside to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Heritage Healthcare North Tyneside to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Suzanne Amour & Tanya Thompson (Joint Registered Managers)

Heritage Healthcare North Tyneside Reviews (22)

10

Heritage Healthcare North Tyneside has a Review Score of 10 (9.977) out of 10, based on 22 reviews in the last 2 years.
Over all time Heritage Healthcare North Tyneside has 22 reviews.

Overall Experience
  • 21
  • 1
  • 0
  • 0
  • 0
Date Published
  • 22
  • 10
  • 18
  • 22
  • 0
Reviewer Connection to Heritage Healthcare North Tyneside
  • 11
  • 5
  • 3
  • 2
  • 1
Total of 22, showing 21-22
Review from C M (Daughter of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very efficient and courteous service making sure that clients' needs are met. Friendly and patient as the client has mobility issues and suffers from vascular dementia.
The client is made comfortable for bedtime and time is always made for a chat and a drink. The flat is always checked before leaving,
lights etc turned off and door locked and safe key secured. Staff have also asked if there is anything else they could do to help.
The staff have also given text feedback to advise of any issues.
The help the client and family have received has been excellent and supportive.
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North TynesideThank you for your thoughtful review and for sharing your experience with us. We are so pleased to hear that our team has been able to meet your loved one's needs with the care and attention they deserve. Ensuring comfort, safety, and a personal touch, especially when dealing with mobility issues and dementia, is something we prioritise, and it's wonderful to know this has made a positive impact. We truly appreciate your recognition of our team's efforts to keep you informed and provide ongoing support. If there's ever anything more we can do, please don't hesitate to reach out. Kindest Regards, Heritage Healthcare North Tyneside
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V S (Daughter of Client) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's great knowing that someone has eyes on my mum every day. I know that she is eating properly and she is taking her medication thanks to Heritage Healthcare. Every carer is lovely with Mum and she likes them all. They let me know straight away if Mum has any issues. They are professional and punctual
and I'm very happy with the service they provide.
Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North TynesideThank you so much for your kind words and for sharing your experience with Heritage Healthcare. We are delighted to hear that your mum is happy with the care she's receiving and that our team has earned your trust. Ensuring that your mum is well taken care of is our top priority, and it's wonderful to know that this brings you peace of mind. We truly value your feedback and appreciate your recognition of our carers' dedication and professionalism. Please don't hesitate to reach out if you ever have any questions or concerns, we're here to help! Kindest Regards, Heritage Healthcare North Tyneside
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Heritage Healthcare North Tyneside is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.977 for Heritage Healthcare North Tyneside is calculated as follows: ( (129 Excellents x 5) + (3 Goods x 4) ) ÷ 132 Ratings = 4.977
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare North Tyneside is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (2)

Suzanne

Suzanne Amour

Job Title: Director & Registered Care Manager Joined: 2024

Being an HCPC registered healthcare professional and an Operating Department Practitioner for a local NHS trust, Suzanne is deeply committed to person-centred care. Her passion for caring for people drives her to ensure that every individual receives compassionate, personalised, and high-quality support in the comfort of their own home. At Heritage Healthcare North Tyneside, she strives to create a supportive and nurturing environment for both her clients and a dedicated team, setting the benchmark for excellence in domiciliary care in their community.


Before qualifying as a healthcare professional, Suzanne worked as a credit manager and gained valuable experience in customer service. The transferable skills from these roles, such as leadership, management, and a strong commitment to customer satisfaction, have significantly contributed to her ability to lead their team effectively and ensure they provide the best possible care.


She is driven by a deep passion for creating a kind and caring environment for their clients. By consistently putting their clients first, she strives to ensure their needs are always met with compassion and respect. Suzanne believes that their staff, who are trained to an excellent standard, are a valued and integral part of her team, playing a crucial role in delivering exceptional care and service.

Tanya

Tanya Thompson

Job Title: Director & Registered Care Manager Joined: 2024

Tanya's career spans various fields, from business to healthcare, allowing her to bring a unique blend of skills to her role. With over 16 years of clinical experience as a paramedic and in primary care, she has extensive expertise in managing elderly and frail individuals and understanding their holistic needs. Her strong communication skills, coupled with a kind, respectful, and empathetic approach to patient-centred care will enable her to deliver high-quality care.


Tanya's career journey has included working in human resources, sales and finance for 10 years before moving into healthcare, providing her with a broad skill set. She is an HCPC Registered Paramedic who progressed to a Clinical Manager and then onto an Advanced Practitioner. Throughout her career, she has gained invaluable experience working with elderly and frail populations, as well as interacting with diverse communities and health and social care professionals. These experiences have deepened her understanding of the critical importance of personalised, in-home care.


She has a Master’s Degree in Practice Development and a Postgraduate Diploma in Advanced Practice. These qualifications have enriched her knowledge in clinical practice, service improvement, leadership, and the importance of patient-centred care.

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