Care Provided by Heritage Healthcare North Tyneside

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

30 minutes

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)

Personal Care Services

Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service

Other Care Provided

Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of care	Permanent
Hourly Visiting Care	From £33.50
Weekly Live-in Care	From £1,795

Available on request

The price(s) shown are provided by the agency. Contact Heritage Healthcare North Tyneside for full pricing details and T&Cs.

Contact Heritage Healthcare North Tyneside to get a personalised quote:

Funding Types Accepted

Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)

Good to Know

Group / Owner

Heritage Healthcare
Private Owned

Person in charge

Suzanne Amour & Tanya Thompson (Joint Registered Managers)

Heritage Healthcare North Tyneside Reviews (25)

Submit a Review

10

Heritage Healthcare North Tyneside has a Review Score of 10 (9.980) out of 10, based on 25 reviews in the last 2 years.
Over all time Heritage Healthcare North Tyneside has 25 reviews.

Submit Review

Order by:

Loading...

Showing 25 reviews matching selected criteria

Review from Clare R (Daughter of Client) published on 4 April 2025 Submitted via Website•

Overall Experience

they have been an absolute godsend. They have taken much of the pressure off myself and made the experience for my father the best they can. I know that he is cared for correctly and also any concerns are dealt with in the correct manner.

Read less

↩Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words. We are truly touched to hear that our care has made a positive difference for both you and your father. Supporting families and ensuring our clients receive the best possible care is at the heart of what we do. It means a great deal to know that you feel... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N S (Daughter of Client) published on 14 January 2025 Submitted via Website•

Overall Experience

The team offer a really genuine, caring and professional service. They looked after my mum while we had a short break away and I felt reassured that I could relax and know she was in safe hands. Their care plan is thorough, communication excellent and they built a lovely relationship with my mum. I wouldn't hesitate to recommend and we will definitely be using their services again.

Read less

↩Reply from Suzanne, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your incredibly kind words. It means a great deal for us to know that we were able to provide your Mum with the care and attention she deserved. Knowing that you felt reassured and confident in our support truly touches my heart, this is exactly why we do what we do. Your... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Daughter of Client) published on 13 November 2024 Submitted via Website•

Overall Experience

What a fantastic care company this is, I can really recommend them. The care and respect that was shown to my father while I went on holiday was really a first-class professional service with built-in sensitivity and support that made me feel that I was almost leaving Dad with an extended family as he really enjoyed all the help, company, and assistance that he received. Special thank you to a wonderful team.

Read less

↩Reply from Tanya Thompson, Director/Registered Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words. We are thrilled to hear that your father had a positive experience with our team and that our care brought you peace of mind during your time away. Ensuring a compassionate and supportive environment for our clients is at the heart of what we do, and it's... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C M (Daughter of Client) published on 30 September 2024 Submitted via Website•

Overall Experience

Very efficient and courteous service making sure that clients' needs are met. Friendly and patient as the client has mobility issues and suffers from vascular dementia.
The client is made comfortable for bedtime and time is always made for a chat and a drink. The flat is always checked before leaving, lights etc turned off and door locked and safe key secured. Staff have also asked if there is anything else they could do to help.
The staff have also given text feedback to advise of any issues.

The help the client and family have received has been excellent and supportive.

Read less

↩Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you for your thoughtful review and for sharing your experience with us. We are so pleased to hear that our team has been able to meet your loved one's needs with the care and attention they deserve. Ensuring comfort, safety, and a personal touch, especially when dealing with mobility issues... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V S (Daughter of Client) published on 30 September 2024 Submitted via Website•

Overall Experience

It's great knowing that someone has eyes on my mum every day. I know that she is eating properly and she is taking her medication thanks to Heritage Healthcare. Every carer is lovely with Mum and she likes them all. They let me know straight away if Mum has any issues. They are professional and punctual and I'm very happy with the service they provide.

Read less

↩Reply from Suzanne Amour, Director/ Registered Care Manager at Heritage Healthcare North Tyneside

Thank you so much for your kind words and for sharing your experience with Heritage Healthcare. We are delighted to hear that your mum is happy with the care she's receiving and that our team has earned your trust. Ensuring that your mum is well taken care of is our top priority, and it's wonderful... Read more

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2026

Overall
Good

CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Accreditations

There are no accreditations posted yet for Heritage Healthcare North Tyneside.

Meet the Team (2)

Suzanne AmourJob Title Director & Registered Care ManagerJoined 2024

Being an HCPC registered healthcare professional and an Operating Department Practitioner for a local NHS trust, Suzanne is deeply committed to person-centred care. Her passion for caring for people drives her to ensure that every individual receives compassionate, personalised, and high-quality support in the comfort of their own home. At Heritage Healthcare North Tyneside, she strives to create a supportive and nurturing environment for both her clients and a dedicated team, setting the benchmark for excellence in domiciliary care in their community.

Before qualifying as a healthcare professional, Suzanne worked as a credit manager and gained valuable experience in customer service. The transferable skills from these roles, such as leadership, management, and a strong commitment to customer satisfaction, have significantly contributed to her ability to lead their team effectively and ensure they provide the best possible care.

She is driven by a deep passion for creating a kind and caring environment for their clients. By consistently putting their clients first, she strives to ensure their needs are always met with compassion and respect. Suzanne believes that their staff, who are trained to an excellent standard, are a valued and integral part of her team, playing a crucial role in delivering exceptional care and service. Read less

Tanya ThompsonJob Title Director & Registered Care ManagerJoined 2024

Tanya's career spans various fields, from business to healthcare, allowing her to bring a unique blend of skills to her role. With over 16 years of clinical experience as a paramedic and in primary care, she has extensive expertise in managing elderly and frail individuals and understanding their holistic needs. Her strong communication skills, coupled with a kind, respectful, and empathetic approach to patient-centred care will enable her to deliver high-quality care.

Tanya's career journey has included working in human resources, sales and finance for 10 years before moving into healthcare, providing her with a broad skill set. She is an HCPC Registered Paramedic who progressed to a Clinical Manager and then onto an Advanced Practitioner. Throughout her career, she has gained invaluable experience working with elderly and frail populations, as well as interacting with diverse communities and health and social care professionals. These experiences have deepened her understanding of the critical importance of personalised, in-home care.

She has a Master’s Degree in Practice Development and a Postgraduate Diploma in Advanced Practice. These qualifications have enriched her knowledge in clinical practice, service improvement, leadership, and the importance of patient-centred care. Read less

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare North Tyneside to verify any information. View our terms and conditions. Heritage Healthcare North Tyneside has an Enhanced Service -what an Enhanced Service includes.

Heritage Healthcare North Tyneside

Care Provided by Heritage Healthcare North Tyneside

Types of Home Care

Minimum Visit Duration (Visiting Care)

Contract Durations

Age Ranges

Personal Care Services

Household Services

Other Care Provided

Funding & Fees

Daily Charges per Person

Funding Types Accepted

Good to Know

Group / Owner

Person in charge

Heritage Healthcare North Tyneside Reviews (25)

Regulatory Rating

Care Quality Commission (CQC) Rating

Inspection ratings

News (0)

Awards / Recognitions (4)

Accreditations

Meet the Team (2)