Trust Homecare Lincoln

Cromwell House, Crusader Road, Lincoln LN6 7AS
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Top 20 award
10 16 Reviews
  • Trust Homecare Lincoln, Lincoln
The journey of caring for a loved one at home is often filled with challenges and emotional complexities. At Trust Homecare Lincoln, the team understands the weight of this responsibility and are here to be your trusted partner. Their mission is to provide exceptional home care services that uplift the well-being, comfort, independence, and dignity of those they serve in Lincoln and surrounding areas.

Led by a qualified nurse with extensive experience in the healthcare field, their team of experienced healthcare workers and dedicated caregivers bring a wealth of expertise and a compassionate approach to every interaction. They take the time to truly understand each individual's unique needs, crafting personalised care plans that address their specific requirements. This team has nearly 20 years of experience in the healthcare industry.

From assistance with daily living activities to specialised care for those with chronic conditions or mobility challenges, they are committed to delivering a level of service that exceeds expectations.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22.80

As each individual is unique, our fees will vary depending on the type and degree of service user's needs, and the time and resources needed to meet these. We provide 30 minute, 45 minute and 1 hour calls accordingly. And we will always discuss with you the fit and proper calls with fair prices to meet your individual needs.

These prices are only a guideline, please contact Trust Homecare Lincoln to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Mary-Jane Cruz Lacia (Manager)

Admission Criteria

  • Only light domestic work.

Trust Homecare Lincoln Reviews (16)

10

Trust Homecare Lincoln has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years. Over all time Trust Homecare Lincoln has 16 reviews.

Overall Experience

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Review from Stanley B (Husband of Client) published on 20 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is excellent and very good at all levels. Very, very satisfactory from all staff attending my wife. In fact, excellent.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for the wonderful review, will make sure to share this with the rest of the team. It is always a pleasure to take care of your lovely wife.

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Review from J M (Daughter of Client) published on 12 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A sincere and deeply felt 'thank you' to the manager and her staff for their care for my dear mum. They are truly kind, caring and respectful, and I am grateful for the peace of mind they give me when I cannot be there for her.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for your kind words! It means a lot to hear that you appreciate our work. We're all dedicated to providing the best possible experience, your feedback is a great motivation and a great encouragement to us all.

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Review from Joy C (Client) published on 31 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff and company. Good-mannered, excellent. Happy with the service. Very pleased with the staff and food prepared, time goes too quickly!

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for the wonderful review, will make sure to share this to the rest of the team. We are very pleased to know that you are happy with the service that we provide.

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Review from A G (Wife of Client) published on 3 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care plan was arranged by telephone by our daughter, who does not live locally, who was impressed by the professional, caring way questions were answered; this gave her confidence that we would be in safe hands. This included a visit from our now regular carer. This reassured her that the care routine
would not be changed. The male carer arrived promptly and was happy to answer questions and give advice, his medical background is also reassuring. He would chat with my husband and would occasionally ask a question to stimulate his memory (he's 96), which built a good relationship. Visits were never rushed, and made a break for both of us. We hope to continue using Trust Homecare for short term cover and would not hesitate to recommend the company.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

We truly appreciate your wonderful review, as we only aim to provide the best care possible. It was indeed our pleasure to take care of your husband even for a short time. We will always be here when you need us again in the future.

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Review from Maureen W (Friend of Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour started having carers in a few months ago, the difference in her is amazing. Meds are taken, she's having her meals cooked, along with smart clothes on, also a bit of jewellery to make her feel special. The carers are so friendly to me when I am at the neighbour's house, they are all angels.
I recommend Trust Homecare 100%. I am so happy my neighbour is being looked after so much. I thank every one of them.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for your wonderful review. We always value all our clients' dignity and make sure that they are all well looked after.

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Review from Rebecca R (Daughter of Client) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TrustCare has been absolutely excellent in providing care for my mum. The team is incredibly caring, compassionate, and always goes the extra mile to ensure she is comfortable and well looked after. Nothing is ever too much trouble, and they clearly love their job and genuinely care about their clients.
They
also keep in regular contact with our family and liaise with healthcare professionals as needed, which gives us great peace of mind. Their professionalism and dedication shine through in everything they do.
I would highly recommend TrustCare to anyone looking for reliable, compassionate home care. They truly make a difference!

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you very much for the wonderful review, will relay this to the rest of the team. It is always an absolute pleasure taking care of your mum as the carers are always greeted with her bright smile in each visit.

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Review from J M (Brother of Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Daily updates via the app and weekly invoices detailing hours and costs. Contacted Trust Homecare Lincoln July 2024 regarding home care for my sister. Meeting set up immediately with the managers outlining their capabilities and work practices, costs etc. I engaged their services from 14/07/24 for weekly
daily visits three times per day on their advice which has proved to be sound advice, great service professionally carried out by the carers who are all trained nurses in all aspects of care for elderly clients who have Alzheimer's/dementia. All in all, no regrets - excellent.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for such a wonderful review. We are transparent with our clients with the services that we provide, especially when it comes to care advise, daily updates or even invoicing.

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Review from Linda R (Daughter of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and very helpful. Short-notice changes have been dealt with efficiently and without issue. Messages are answered promptly and the service has been excellent so far. I would recommend this company highly.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for such a wonderful review and for highly recommending us. We always strive to be as flexible as we can to meet the ever changing needs of our clients even on short notice.

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Review from Stephen B (Son of Client) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare were recommended to me by our GP surgery as offering a more person-centred care service and I have to say that they have more than fulfilled my expectation, they were absolutely magnificent in every aspect of caring for my 96-year-old mother while I was away on holiday. I particularly
appreciated the comprehensive daily notes that I could access remotely allowing me to sanitise the information my mother supplies over the phone. Superb.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

We highly appreciate your wonderful review, a massive thank you from all of us. It was our absolute pleasure caring for your lovely mum. You know where we are if ever you require our services in the future. Again, thank you very much.

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Review from Joanna F (Granddaughter of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly staff. Excellent communication with myself. Currently using the service to give myself (as primary carer) much-needed time off. They are there whenever they are needed, called to ask if they could cover on short notice and they didn't hesitate to help.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for the wonderful review. We are glad to be of help and we will always strive to be there for you whenever you need us.

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Review from C R (Client) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky to have made the right choice in choosing Trust Homecare to provide my care. They could not be any better and I would always recommend them as my first choice.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for the wonderful review. We are delighted to know that you are happy with the service that we provide. Rest assured we will continually uphold our high standard of care.

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Review from J M (Wife of Client) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is so pleased to have the carer coming in to help him. He is an excellent and much appreciated help.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for the wonderful review. It is always our pleasure to be of help in any and every way we can.

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Review from L B (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted to bring Trust Homecare to help us with my dad's care. We have seen a big improvement in his overall presentation, his hygiene and general mood etc. The manager and another staff member have both been extremely professional and very considerate towards our family. I would highly
recommend their services to any family trying to keep loved ones safe and happy.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you very much for taking the time to leave a review for us. It is always a pleasure and a delight to provide care for your dad. We will surely pass on this wonderful review to the rest of the team.

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Review from Julia S (Wife of Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I are very happy with every aspect of care provided by the manager and co. It makes so much difference to our lives just knowing they are there to help if needed.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you so much for the wonderful review. We are really pleased that in our own small way we are able to make a difference in your lives.

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Review from M I (Client) assisted by family/friend published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent care from all my carers, manager and staff.

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

From the management and staff, thank you so much for the wonderful review.

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Review from E M (Relative of Client) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can truly recommend Trust Homecare Lincoln with confidence! I can't fault them they are excellent! They are professional and have a high level of patient safety. Very caring, and friendly and go the extra mile to make sure the client is comfortable and happy!

Reply from Edgar Lacia, Nominated Individual at Trust Homecare Lincoln

Thank you for the wonderful review and 5 stars. It is an absolute delight to hear how pleased you are with our service, and even recommending us. Our professional staff always strives to provide the best possible person-centered care.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Trust Homecare Lincoln is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Trust Homecare Lincoln is calculated as follows: ( (95 Excellents x 5) ) ÷ 95 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Lincoln is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Frequently Asked Questions about Trust Homecare Lincoln

What Type of Services does Trust Homecare Lincoln offer?

Trust Homecare Lincoln offers Home Care.

How many Carers does Trust Homecare Lincoln employ?

Trust Homecare Lincoln employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Homecare Lincoln to verify any information. View our terms and conditions. Trust Homecare Lincoln has an Enhanced Service - more info.