Caremark Thurrock

27 The Parade, Lodge Lane, Grays RM17 5RY
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10 11 Reviews
  • Caremark Thurrock, Grays
Caremark Thurrock is a provider of home care services to the elderly community of Thurrock, South Benfleet, Canvey Island, Basildon South and neighbouring areas of Essex. Caremark Thurrock is run by a team that deeply cares for the local community.

Caremark can support you with personal care, companionship, domestic support, sitting services, full-time care (24hr live-in care or overnight support), community access outings to encourage social engagement and shopping.

Services are tailored to your needs, involving the family, ensuring you remain comfortable living in your own home.

All care staff are thoroughly vetted, trained and matched to your specific needs, ensuring you get the best care and support required.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27
  • Weekly Live-in Care Fees: from £1250

Prices go up slightly on weekends

These prices are only a guideline, please contact Caremark Thurrock to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Sarah Maynard (Care Manager)

Caremark Thurrock Reviews (11)

10

Caremark Thurrock has a Review Score of 10 (9.970) out of 10, based on 11 reviews in the last 2 years.
Over all time Caremark Thurrock has 11 reviews.

Overall Experience
  • 10
  • 1
  • 0
  • 0
  • 0
Date Published
  • 11
  • 11
  • 11
  • 11
  • 0
Reviewer Connection to Caremark Thurrock
  • 3
  • 3
  • 2
  • 2
  • 1
Total of 11, showing 1-11
Review from D W (Son of Client) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a massive weight off my mind. The support work from Caremark Thurrock is outstanding and everything I was hoping for.
Reply from John Taiwo, Managing Director at Caremark Thurrock

Thank you so much for your positive review. We are delighted that the companionship support delivered by our carers is putting your mind at ease and has improved your mother's wellbeing dramatically. Supporting families with compassion and respect is at the heart of everything we do, and your feedback means the world to our whole team. We're grateful for your recommendation and look forward to continuing to provide the highest level of companionship and care for your mother.

  • Staff
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  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Client) assisted by family/friend published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service from Caremark Thurrock. It is so helpful and I look forward to every visit.
Reply from John Taiwo, Managing Director at Caremark Thurrock

Thank you so much for the positive feedback. Our carers truly enjoy every companionship visit.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L W (Son of Client) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding. We could not be happier with the service from Caremark Thurrock. My mother's mental health has improved dramatically from the interaction provided by the carers. I would recommend CareMark Thurrock unreservedly and they have been a pleasure to deal with.
Reply from John Taiwo, Managing Director at Caremark Thurrock

Thank you so much for your kind words. We are truly delighted to hear that your mother's wellbeing has improved dramatically and that our carers have made such a positive difference. Supporting families with compassion and respect is at the heart of everything we do, and your feedback means the world to our whole team. We're grateful for your recommendation and look forward to continuing to provide the highest level of companionship and care for your mother.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M H (Daughter of Client) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Responsive when we needed help. Individual carers treated my relative with compassion & dignity.
Reply from John Taiwo, Managing Director at Caremark Thurrock

'Thank you for your lovely review. Our care at home team were really pleased to look after your mother, keeping her safe during the waking night calls. She was a joy to care for.

  • Staff
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Review from J E (Niece of Client) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark Thurrock were very quick in responding when I called them needing care the next day. They arrived at an assessment and started within hours.
The care given has been very good and my aunt is very happy with the carers, who show great care and love helping her.
She is so comfortable with them.
Reply from John Taiwo, Managing Director at Caremark Thurrock

Thanks for your lovely review, our care at home team are really pleased to be caring for your aunt, who is a joy to visit. Thanks again.

  • Staff
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  • Management
  • Treated with Dignity
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Review from R P (Niece of Client) published on 4 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family can not thank Caremark enough for their care and comfort to my aunt. She really enjoys their visits and looks forward to them and their company. We do as much as we can for her, but their personal care and companionship is second to none. My aunt has two of her most favourites who visit
daily; however, any of the carers are amazing and I feel they treat their clients as if they are their own family.
Reply from John Taiwo, Managing Director at Caremark Thurrock

Thank you for taking the time to review our service. Your feedback is very much appreciated. We pride ourselves on delivering the best care to your aunt and will pass the positive review onto the team. Kind regards the team at Caremark Thurrock.

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Review from A B (Son of Client) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very responsive and understanding.
Took the time to understand our requirements and put in place an appropriate package with effect the following day.
Reply from John T, Managing Director at Caremark Thurrock

Thank you for your kind review. We pride ourselves on delivering the best care.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from L W (Wife of Client) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark Thurrock has been very good with my husband, keeping him amused. Looked after him very well. I would recommend them again.
Reply from John T, Managing Director at Caremark Thurrock

Thank you for taking the time to leave positive feedback. We will pass the positive review onto the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S R (Wife of Client) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caremark Thurrock Care has been excellent. I feel more relaxed than I have felt over the last few years. Receiving live-in care services by their carers. I would not hesitate to recommend this company.
Reply from John Taiwo, Managing Director at Caremark Thurrock

Thank you for your kind review. We pride ourselves in delivering the best care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D P (Client) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The managing director and his care team have been fantastic. I would thoroughly recommend their care.
Reply from John Taiwo, Managing Director at Caremark Thurrock

Thank you for your feedback. We appreciate you taking your time to write a positive review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V B (Client) published on 2 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service and would certainly recommend it to others.
Reply from John Taiwo, Managing Director at Caremark Thurrock

Thank you for taking the time to leave positive feedback. We will pass the positive review onto the team. We look forward to your continued service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for Caremark Thurrock is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.970 for Caremark Thurrock is calculated as follows: ( (64 Excellents x 5) + (2 Goods x 4) ) ÷ 66 Ratings = 4.97
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Thurrock is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

John

John Taiwo

Job Title: Managing Director Joined: 2023

John has a compassionate personality, with an unwavering desire to serve his community. This drew him to Caremark, where care is at the centre of everything we do.


His commitment, and motivation, focused around caring for and managing people was key his previous successful career in the NHS. The high standards and excellence cultivated in a near two decades of NHS experience underpin the services we deliver to our customers at Caremark Thurrock. Ensuring that we are constantly engaging our local community to support those who choose to live in their own homes and need world class care.


John is dedicated to the continual development of my team to ensure every customer and their family experience the best quality person-centred care, with compassion.


Before Caremark, John held a BSC (Hons) Degree in Medical Biochemistry, which led to becoming a Programme Manager in the NHS.

Frequently Asked Questions about Caremark Thurrock

What Type of Services does Caremark Thurrock offer?

Caremark Thurrock offers Home Care.

How many Carers does Caremark Thurrock employ?

Caremark Thurrock employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Thurrock to verify any information. View our terms and conditions. Caremark Thurrock has an Enhanced Service - more info.