Home Instead (Newcastle under Lyme and Stoke on Trent)

Absolutely brilliant service, both to my mother and also supportive to me. We have been with Home Instead for three years now and my mother has had the best care anyone could have - she has a lovely team who know her well, know what she does and doesn't like, and go out of their way to accommodate her. She sees them as friends/family (and so do I). She was in a pretty poor state when they first took over, having just come out of hospital and living in a dirty flat. The flat is now immaculate, mother is always clean and well kept and well fed too. Home Instead have administered her meds, liaised with medical services and gone above and beyond to make sure she is safe and well. It means everything to have people that I can trust taking care of her.

The care and compassion given by Home Instead was exemplary, delivered by resourceful and clearly dedicated staff helping MIL to stay in her own home with as much dignity as was possible until she didn't recognize where she was any more and needed more care than could be given in her home.

Very kind helpful carers. Reliable. Punctual. A regular team provides care for my mother which is key for her stability and routine. Office staff always helpful and willing to be as flexible as possible.

Home Instead provide a PA for our young adult child who is autistic with ADHD. A small team of PAs have been introduced to provide consistent availability. All of them have been excellent: friendly, flexible and pro-active in finding out what activities would be most helpful for each session. We have found that the adult-to-adult support provided has enabled things previously unachievable.

I would highly recommended Home Instead.

Everything is wonderful. Thanks very much.

The family needed urgent help to care for our almost blind 91 year old father after his wife/ carer was suddenly admitted to hospital and then into a care home environment. Home Instead had a care team in place within 7 days, and they provided much needed companionship, prepared and cooked meals and kept the home clean and tidy.

I used to think that work in care meant making cups of tea and having a chat. I now know it involves so so much more. Thanks team!

She uses her initiative and has helped me and mum so much. I work shifts, and I feel confident when I know she's there.

The carer has been my help for some time now. She has always done excellent work for me! She will be very sadly missed I am very sad she is going. She is also very efficient. Please do not let her go.

There has been an improvement in the services, in that I have my won group of carers that visit me. When I first used the service in 2017 I never knew who would be coming, so a good part of my hour was spend explaining where everything was and what I needed. I now find the services excellent. The carers are pleasant and do what I ask of them, they perform their duties to my satisfaction and in a pleasant manner.

Very good.

We received a excellent service from start to finish from all of the staff. A great company that helped us when we required emergency support at short notice. They went above and beyond and I am extremely grateful for this.

I would have no hesitation in using the service again.

Home Instead has taken a flexible and professional approach in assessing the needs of my mum. They took time to assign carers, who are caring with nothing being too much trouble. The company are understandable, flexible and always available to listen to any concerns I have.

The care my dad has received from Home Instead has been fantastic! They have been amazing! My dad loved all his carers they took time to get to know him, he always had a laugh with them and looked forward to seeing them. He saw them as friends. Our family will always be grateful for the care and kindness that has been given to our Dad. We are devastated we can no longer afford this care! We would not hesitate to recommend Home Instead in the future. Thank you.

Our care provider was engaged to provide companionship to my husband. The young man was always on time, was always calm and softly spoken. This enabled my husband to be also calm and not his usual agitated. due to financial restraints, we were not able to continue for longer. Our best wishes go to this young man. thanks to everyone.

I have been very happy with the care given to my mother. If any changes were needed to be made they were done quite softly, care was also given to myself in the form of moral support. The staff were all lovely.

The family have always been very pleased with the care supplied by Home Instead. The carers are always punctual and always pleasant and also very caring, helpful and respectful. My mum always looks forward to their visits. The carers are always willing to help in any way that they can. I would not hesitate to recommend this company to anyone in need of care and assistance.

I support an elderly lady who lives in Keele. She has a variety of issues and relationships have broken down with a number of other agencies. Home Instead have "hung on in". Your company is well organised, communication with me has been excellent and your staff are caring, professional and go the extra mile. Without you she would not be able to stay in the home she loves.