Search for home care

Bluebird Care Northumberland South

30 Apex Business Village, Annitsford, Cramlington, Northumberland NE23 7BF
Review UsWebsite
Bluebird Care Logo
Jobs
Bluebird Care Northumberland South logo
Bluebird Care Northumberland South, Cramlington
Bluebird Care Northumberland South, Cramlington
Bluebird Care Northumberland South, Cramlington

Bluebird Care Northumberland South is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Northumberland South offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides...  

Care Provided by Bluebird Care Northumberland South

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanentRespite
Hourly Visiting CareFrom £39.36N/A

Contact Bluebird Care Northumberland South to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group / Owner

Person in charge

  • Dawn Stoker(Care Manager)

Bluebird Care Northumberland South Reviews (99)

Submit a Review
9.5

Bluebird Care Northumberland South has a Review Score of 9.5 (9.543) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Northumberland South has 99 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Bluebird Care Northumberland South
Loading...
Showing 99 reviews matching selected criteria
Review from M K (Husband of Client) published on 14 July 2026 Submitted via Postal Card•
Overall Experience

Carers are caring, friendly, trustworthy, reliable they professionally follow rules and procedures but form a bond with the patient and give emotional as well as physical support. They are all clearly concerned for the patient's wellbeing and give excellent and warm care and support

↩Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thank you Malcolm for your kind review. I will pass your comments onto the carers involved in your wife's care plan. It's always nice to receive such positive feedback

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M M (Client / Service User) published on 11 July 2026 Submitted via Postal Card•
Overall Experience

The carers are polite, helpful and I feel totally at ease with them.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Neil W (Client / Service User) published on 1 July 2026 Submitted via Postal Card•
Overall Experience

I have been receiving care from Bluebird Care since 24th April 2023 to present. Throughout that period, I have been treated with the utmost of kindness, respect, courtesy and politeness at all times I am extremely satisfied with the care that I receive, and would recommend Bluebird Care to anyone who is looking for a care provider, it will be the best decision you could make without a doubt. I can assure you, you will not be disappointed.

↩Reply from Wah Akram, Director at Bluebird Care Northumberland South

Hi Neil, Thank you so much for you 5 star review. I will pass your kind comments on to all the carers who visit you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Claire G (Wife of Client) published on 26 May 2026 Submitted via Website•
Overall Experience

"I have been so impressed with the level of dignity and respect the carers from Bluebird Care show. They are punctual, attentive, and always go the extra mile to make sure my husband feels comfortable and supported. It's clear they truly care about their clients' well-being. The management team is also very responsive and flexible whenever we need to adjust the care plan. A fantastic local service that we are very grateful for.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sue M (Daughter of Client) published on 30 April 2026 Submitted via Website•
Overall Experience
My mum who was against having carers in her home has thrived in her own home for the past 18 months. She has built up a rapport with her carers who are the same each visit, which is important as they can recognize abnormal behaviour and report it.
One of her regular carers noted her light on late at night knowing this was unusual she went in to check on my mum who was confused about the time. That is dedication.

I appreciate the support provided by this company so my mum can stay in her own home where she wants to be.

↩Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thanks for you review Sue. It was great for our carer to have popped in to check on her in her own time while passing through. I have passed on your appreciation and review to her.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paula W (Daughter of Client) published on 22 April 2026 Submitted via Postal Card•
Overall Experience

I find Bluebird Care very organised, efficient and effective. Bluebird carers are always on time, happy, positive and briefed on care requirements. I really appreciate the visits by the same carers who have established a lovely safe relationship with my mam who has dementia. They fully understand her personality and personal challenges and adapt their interactions accordingly. I have recommended Bluebird to friends for their families who have also been pleased.

↩Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thanks for your review Paula. It is really appreciated and are very grateful that you have recommended us to other.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynden S (Daughter of Client) published on 24 March 2026 Submitted via Postal Card•
Overall Experience
A lot of back and forth with office staff. Was not given terms and conditions of private side of things, despite starting in August 2025. Asking lots of times for these and not receiving until Feb 2026.
Apart from that, the girls have been amazing with my mum!

Also, time changed and no notice given!

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M B (Client / Service User) published on 16 February 2026 Submitted via Postal Card•
Overall Experience
Favourable so far.

Carer is always reliable, friendly and on-time.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah D (Client / Service User) published on 13 January 2026 Submitted via Postal Card•
Overall Experience
I have two excellent carers. It has been very expensive for me since the road has been closed.

Thank you very much for the biscuits

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from K K (Daughter of Client) published on 3 April 2025 Submitted via Website•
Overall Experience
Management and the whole Bluebird team have provided us with exceptional care.
Both in the physical and emotional care of our special person, but supporting the wider family as a whole.
We have had several emergency situations where we have been able to reach out to the team and care has always available and given with such warmth and reassurance.
All of the carers that have helped our family truly care for our special person and seem invested in their overall wellbeing. They are clearly skilled in what they do and are very experienced.
Communication between the team and the family has been excellent which is something we very much appreciate.

We would not hesitate to recommend Bluebird and are incredibly grateful for the fabulous care they provide to our whole family.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks for the review! We're always here to help and we will make sure to pass the kind words onto our team

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian D (Son of Client) published on 1 April 2025 Submitted via Website•
Overall Experience
I've used Bluebird Care for my father and we have had excellent service from there care team. We have had great communication from the office, excellent continuity of care provided, and all tasks have been completed to a high standard.

I have no hesitation in recommending this company to anyone needing care.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Appreciate the lovely review Ian, will make sure to pass on the kind words onto our team

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Caroline B (Daughter of Client) published on 10 March 2025 Submitted via Postal Card•
Overall Experience

We have been so delighted with Bluebird - in every respect. they have surpassed our expectations. The carers are all super, so cheerful and supportive, whatever the task in hand, and the manager manages everything so efficiently. My dad didn't want carers but it was a necessity. Now he says 'what a lovely group of people they are', and he looks forward to them coming. Bluebird have been brilliant for my dad, I can't recommend them highly enough.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks so much for the 5 star review Caroline! We are glad your dad is happy with his care he receives

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Client / Service User) published on 7 March 2025 Submitted via Postal Card•
Overall Experience

Have appreciated all the carers I have had and the help from all the staff. Alway helpful & with a sense of humour. My special ones are two carers, in particular, I would be lost without them, the office are always very helpful too. Please let me know when your next charity run is cos I'd like to support it.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks so much for the lovely review we will make sure to pass the kind words onto your carers and the office staff

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from John H (Client / Service User) published on 7 March 2025 Submitted via Postal Card•
Overall Experience
Following an accident I have found my Bluebird Care visits most helpful. For 8 weeks my regular carer assisted with tasks my temporary disability prevented me from doing. She did a great job providing support and encouragement at this difficult time. Since then she has offered cheerful companionship as I returned to "normal".

Another impressive aspect of Bluebird is the way changes to regular care arrangements are handled. Communication is always friendly and efficient.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks for the review John! Glad to see the care we provide is helping you get back to your normal day to day activities

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E S (Client / Service User) published on 7 March 2025 Submitted via Postal Card•
Overall Experience

Its good to see friendly cheerful carers twice a day. Difficult tasks are fullfilled.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Appreciate the kind review, we will make sure to pass this onto the carers who attend

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Elizabeth F (Client / Service User) published on 5 March 2025 Submitted via Postal Card•
Overall Experience

Every member of staff whom I've spoken to enjoys working for Bluebird which speaks volumes to me. If management treat staff with respect and courtesy of course staff treats clients in the same way. Contact with office: again we (clients) are treated very well.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks so much for the lovely review Elizabeth! It is massively appreciated

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Rupamala T (Client / Service User) published on 16 January 2025 Submitted via Postal Card•
Overall Experience

All the carers are very good in the care they give according to my care plan. My care is useful and keeps my anxiety and stress level down.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Appreciate the kind review, we will make sure to pass the message on to the carers who attend yourself.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S B (Client / Service User) published on 8 January 2025 Submitted via Postal Card•
Overall Experience

We are very happy with Bluebird Care. All of our carers are efficient and friendly.

↩Reply from Callum Hunter, Finance & Office Administrator at Bluebird Care Northumberland South

Thanks for the kind words! It is massively appreciated.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Val W (Daughter of Client) published on 8 August 2023 Submitted via Website•
Overall Experience

I just wanted to say thank you for the care given to Mum over the past year. Her carer has been wonderful and we can’t thank her enough for her kindness and understanding and how much it helped both Mum and ourselves. Thank you.

↩Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Thanks so much for the lovely review, we will make sure to pass the message on to the relevant carers that visited Mum.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nadeem A (Son of Client) published on 25 May 2023 Submitted via Website•
Overall Experience
My mam receives three calls per day from Bluebird Care. Her continuity of care is excellent. We leave notes for the Bluebird Care staff to read and they follow them without any problems. Cooking, cleaning and medication prompts amongst other tasks are carried out on all visits without issue.

Feedback from my mam and I is that we wished that we had Bluebird Care in from the start. We would recommend Bluebird Care 100%.

↩Reply from Callum Hunter, Finance and Office Administrator at Bluebird Care Northumberland South

Thanks for the lovely review, we will make sure to pass the message onto all the carers that visit your mam.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 August 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

News (0)

News

There are no news items for Bluebird Care Northumberland South.

Awards / Recognitions (11)

  • 29 May 2026Recipient: Bluebird Care
  • 31 May 2023Recipient: Bluebird Care
  • 31 Mar 2022Recipient: Bluebird Care Northumberland South

Accreditations

There are no accreditations posted yet for Bluebird Care Northumberland South.

Meet the Team (4)

Wah Akram
Wah AkramJob Title:Owner

Bluebird Care Northumberland South is led by Wah Akram. Wah started delivering homecare in Northumberland South to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Wah’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

I have lived and worked in the area all my life, gaining almost 20 years experience at all levels of customer care.

I decided to move into the care sector as I want to make a real difference to the lives of the people living in the community. Bluebird Care was the obvious choice for my business as I believe passionately in our mantra ‘a good old fashioned service'. When considering a care provider for my own loved ones, I would expect nothing short of the level of care which I would provide myself. Here at Bluebird Care we aim to deliver exactly that.

So how do I plan to ensure this? In the first instance by only recruiting carers and office staff who share the same ethos as Bluebird Care, and then providing excellent training and support. Staff retention, enabling continuity of care, is key for any care provider. This can only be achieved by a team, working in an excellent environment, where every member is encouraged to continually strive to be the very best at what they do.

Susan Fender
Susan FenderJob Title:Executive Care Manager
I have worked in the care industry for over 25 years starting as a home carer working in the community, which I dearly loved. Working my way up through the roles of Care Supervisor and various other Care Manager and will be responsible for the day to day running of the business. I have a passion for delivering high-quality care, with a person-centred approach, to meet the needs of all of our customers.

I also bring with me a great deal of experience in the support, encouragement and management of a team. The training and development of all of our staff is very important to us and I will endeavour to encourage the team to be continuously looking for ways in which they can develop their expertise.

I believe this will meet and exceed the expectations for all of our customers and their families who live in our community.

In my spare time, I enjoy spending time with my family and grandchildren.

April Curran
April CurranJob Title:Care Coordinator

I started caring from a young age for my grandparents, and I knew it was something I’d like to do as a career. I started my caring career when I was 18 working as a care worker out in the community. After a few years, I decided I would like to be based in the office. Since starting at Bluebird it has been a real challenge going from a carer to a care coordinator, but it was one of the best decisions I have made.

Outside of work, I spend my time with my son and family.

Callum Hunter
Callum HunterJob Title:Finance & Office Administrator

I started employment at Bluebird Care wanting a change in careers from my previous employment, the opportunity to work in an office and expand my knowledge in finance and administrational tasks was something that interested me.

From my time at Bluebird Care, I have completed Levels 2 & 3 in Business Administration. I would say I have a good connection with all staff and customers as I am often the first point of contact for anyone wanting to contact or visit the office.

I have also picked up a lot of different responsibilities from my time at Bluebird Care, this includes Invoicing, Payroll, Recruitment & keeping on top of our Social Media accounts and many more responsibilities.

Outside of work I like to socialise with my friends & family, I also like to watch & play football as much as possible.

Frequently Asked Questions about Bluebird Care Northumberland South

How many Carers does Bluebird Care Northumberland South employ?

Bluebird Care Northumberland South employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Northumberland South to verify any information. View our terms and conditions. Bluebird Care Northumberland South has an Enhanced Service -more info.