Bluebird Care (Northumberland South)

30 Apex Business Village, Annitsford, Cramlington NE23 7BF

Based locally in Northumberland, Bluebird Care offers quality care to help all clients to retain their independence and live in their own homes. Bluebird Care is now one of the largest private providers of care at home in the UK and they take pride in delivering the highest standards of care.

Bluebird Care Assistants are fully trained to offer personal care and professional care to all clients.

Bluebird Care can offer care within the Northumberland South area, allowing clients to have limited upheaval and stress to allow them to stay at home in their own surroundings with family and friends close by.

Bluebird Care can offer bespoke care services and visits can be short or long, including visits to the shops or taking clients to appointments or for medical check ups, as well as overnight or live in care.

Group : Bluebird Care

Person in charge: Susan Fender (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 35

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service

Directions: Business Park is situated just off the Moor Farm roundabout.

Visiting: Office opening times 08:30-17:30. Visits can be made to client's home at anytime that is convenient.

Parking: Parking bays allocated to Bluebird Care and also visitor car parking available

Latest Care Quality Commission* Report on Bluebird Care (Northumberland South): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Bluebird Care (Northumberland South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Bluebird Care (Northumberland South) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for Bluebird Care (Northumberland South) is calculated as follows: ( (134 Excellents x 5) + (26 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Bluebird Care (Northumberland South) is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Bluebird Care (Northumberland South) has a Review Score of 9.7 (9.694) from 29 Reviews

Average Ratings

  • Excellent
    24
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bluebird Care (Northumberland South)?

  • Extremely LIKELY
    24
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bluebird Care (Northumberland South)

  • Client / Service User
    12
  • Daughter of Client/Service User
    7
  • Son of Client/Service User
    3
  • Daughter-in-law of Client/Service User
    2
  • Wife of Client/Service User
    2
  • more

We are very grateful and appreciate all the help and support.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

A most satisfactory service. I am able to change arrangements without any hassle and it is much appreciated.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Wah akram, Director at Bluebird Care (Northumberland South) responded to this review on 12 Apr 2018:

Thanks for your review. It has been a pleasure looking after your wife for the last 4 years.

Carers in general very good but you do get the odd one who is below the standard of care that I require.

How likely would you be to recommend Bluebird Care (Northumberland South)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.2 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 10 Apr 2018:

Further to my discussion with your son to establish on how we could make any changes to the level of service you currently receive so that you have a better experience. It was established that there were no real concerns. We will also arrange a review with our care manager so that she can come and see you just to ensure you are happy with the service or if you would like us to make any changes.

My mother has dementia and Bluebird Care have made a huge improvement to her life and have enabled her to stay in her own home. She was not keen on people coming into her home when we suggested she needed help but she now looks forward to every visit.
The carers and their manager are dedicated and caring and they have done everything we have asked of them and more. I can rest more easily knowing that my mother is being well looked after and I would not hesitate to recommend Bluebird Care (Northumberland South).

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have been with Bluebird Care (Northumberland South) now for one year - they originally were used for domestic only. Since I always have the same carer who I now trust fully, I now allow the carer to help me with some physio which has improved my mobility and now I can get around better than I could before. I am now looking at the possibility of using this provider to take me to doctors appointments as I am partially sighted. Overall an excellent service.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I am happy with the service provided.

How likely would you be to recommend Bluebird Care (Northumberland South)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   3.8 out of 5

Generally good.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

The care for my mum is excellent and very reliable. It's very important to my mum that the same person comes to care for her.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 09 Feb 2018:

Thanks for your review Claire. We are very proud of the continuity of care we provide to each of our customers.

I have now had Bluebird Care (Northumberland South) for four years.
All staff have treated my wife with kindness and understanding.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Service excellent but expensive, as I live outside your usual working area, so pay mileage charge!

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

Wah akram, Director at Bluebird Care (Northumberland South) responded to this review on 07 Feb 2018:

Thanks for stating our service is excellent. Unfortunately, as you do live outside our area where we have no care assistants you have been given the option to pay extra mileage in order for you to use Bluebird Care which you have agreed to as you were struggling to get any providers due to this location.

We have used Bluebird for the last 3 years and continue to be pleased with the carers that provide the support for my mother-in-law.
They all attend on time which is excellent. My mother-in-law looks forward to them turning up. If there is to be any delay in them arriving, they ring her up and that reassures her. She feels comfortable with the carers, and as there is a consistency of carers, she feels more comfortable with them, as any changes to her routine cause her anxiety. That gives us peace of mind.
Should I have any queries about the service, I know I can ring the Manager and it will be resolved.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 26 Oct 2017:

Thanks for your comments. It has been a pleasure looking after your Mother in law. Continuity of care is something that we pride ourselves on.

Overall very caring and efficient.

How likely would you be to recommend Bluebird Care (Northumberland South)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My son has Bluebird Care once weekly for three hours. The carer takes him out to the gym swimming. The carer is very pleasant, professional and always on time. Bluebird Care are very approachable and easy to talk to. Would recommend them to everyone.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Efficient
caring
friendly
reliable
humorous
respectful

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Very impressed with Bluebird Care (Northumberland South). They send the same care worker every week which is the continuity we were after. My mother in law needed some extra help around the house after recently being registered partially blind. The house is now spotlessly clean and she is very happy with the care worker who attends each week who is always polite and courteous towards her.
I would recommend this provider 100%.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Bluebird Care provides support and home care to my mother, who is 92 and suffers from Alzheimer's Dementia.
I am eternally grateful to the team who visit three times daily. Over the past six months, the carers have built up an excellent relationship with my mother and she now looks forward to their regular contact. I have also established excellent communication links with the carers and their manager. They regularly assess her needs and are proactive in contacting me to discuss any appropriate changes to the care plan.

The team are happy to change the schedule to fit with my mother's lifestyle. The high standard of patient/client centred care has enabled my mother to remain in her own home and so far avoid the alternative of residential care. They have also improved my own health and wellbeing as I am now confident that she is well cared for. I have ultimate confidence in their manager who is passionate about standards of care and always immediately contactable if any problems arise.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 27 Feb 2017:

Hi Catherine. Thanks for taking the time to write this review. As a director, it is always nice to hear such positive feedback which I will share with the whole team that is involved with your mother's care.

I would like to thank Bluebird Care for their continuity of care they have provided to my mam. We have had other providers come in to do domestic care but there were lots of different faces each week so we decided that we needed a change and we are so glad we did. From the very start they were very professional and they have completed everything that we agreed in the care plan. Nothing was a problem for them.
They have invested in technology so that I am able to log into an APP on my phone and then I can see what has been completed each week without having to call the office how everything has gone. My mother is a very independent person and Bluebird Care have managed to be accepted into her house without any problems which is high praise indeed.
Overall a very good care provider who have won 2 awards with homecare.co.uk.
Their CQC report is also excellent.
Well done to everyone involved in my mams care and I would recommend them to everyone

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

My father in law had Bluebird carers looking after him during mealtime visits and overnight. Never once have we had any concerns with the care he received and the carers were always professional, polite, helpful and the care was fantastic, staying with him over their time if they had found him after a fall. I would recommend Bluebird care 100%

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Would like to add congratulations to our carer for his well-earned award as 'carer of the month'.
I would also like to thank all of the carers and staff we have met for their kind and friendly service which is much appreciated.
In the short time we have known you, I can not only commend your professionalism but also your genuinely tactful and thoughtful care not only for my husband, but for myself as well.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 31 Oct 2016:

Thank you for your kind words. It is always nice to hear such an amazing review. I am happy that all is going well with the care package. I will pass on your comments to everyone who have been involved in setting up this care.

Can't say enough about the help I get. I am very happy and I have no problems. Girls are lovely and very helpful and polite.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

The quality of care provided for my 95 year old mother was excellent. She regarded the carers as her friends and looked forward to their visits.
I have no problems with recommending this service to any friends or relatives.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I think you are too expensive.

How likely would you be to recommend Bluebird Care (Northumberland South)? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Value for Money

Average Rating:   3.8 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 07 Feb 2017:

Hi Audrey,
Thanks for taking the time to send in your comments. At Bluebird Care, we invest a lot of time and money into care assistants training and we also pay them well above the national minimum wage. This helps with the excellent continuity of care that we provide as we are able to keep our workers in the business. We employ supervisors and team leaders to support our staff and customers to maintain our high standards.
I hope you can appreciate that all of this comes at an added cost.

Excellent service from a very caring young lady. My sister has accepted care willingly even though care from a previous company had failed badly and resulted in my sister changing her locks so they could not enter the house.

Managers have also been very helpful in this settling in period.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 23 May 2016:

Thanks for taking the time and leaving a review. I will pass on your kind words to all of the team involved with your sisters care.

Only having used the service for just over a week, I was very impressed with the professionalism of the agency. Staff know their job and provided the attention needed in my case.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

The care provided for my Mother has been first class, both on the domestic and personal care front. I have no hesitation in recommending this service to anyone who is worried about taking on outside help for their loved ones. Thank you very much.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 22 Mar 2016:

Hi Brian. Thank you so much for taking the time to write your review. It is great to hear such positive feedback from our customers.

All I can say is that the carers were fantastic. Everything we needed or requested for my dad, they provided for his comfort and personal care.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

From the first phone call I made until sadly my mother died the whole package was amazing, the carers were excellent, nothing was too much trouble and they built up a rapport with my mum, which both she and we appreciated. The management were totally on the ball. I would have no hesiation about recommending Bluebird to anyone who was in need of care. Have to say they knocked spots off the first well known company I went with, so glad I changed to them.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

Wah Akram, Director at Bluebird Care (Northumberland South) responded to this review on 10 Mar 2016:

Hi Yvonne. Thank you for your kind comments. I will pass this on to all of the care assistants involved in your mams care and also to the management team.

I must praise Bluebird Care for enabling me to go on holiday abroad. They supplied the carers who accompanied myself and my friend.

In particular I must thank the regional care manager. Without her help and encouragement, the holiday would never have taken place.

What will Bluebird enable me to do next? Whatever I decide, I am sure that they are up for the challenge!

How likely would you be to recommend Bluebird Care (Northumberland South)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4 out of 5

wah akram, director at Bluebird Care (Northumberland South) responded to this review on 14 Sep 2015:

Thank you Ian for taking the time out to write this review. I am proud of my team for making this adventure happen for you.

After a fall my grandfather had, resulting in a broken hip we decided to look into home care. With all the good reviews and word of mouth lead us to contact Bluebird Care, and we are very happy we did, the team is fantastic from the moment we all met to present my grandfather's care has been outstanding, he has a personal care support plan to meet his every need. It's very reassuring to know that your most loved ones are cared for as if they are family. The staff are very caring, loyal and dedicated. I for one would recommend Bluebird Care to anyone that is looking for a care provider to help their most loved ones stay in the comfort of their own homes as long as possible. The management team are always there for you, any problem or change that needs to be added to the care plan is never too much trouble. Thank you all so much.

How likely would you be to recommend Bluebird Care (Northumberland South)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Bluebird Care (Northumberland South)

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Job Vacancies

Staff Profiles

Susan

Susan Fender

Job Title: Care Manager

Description:

I have worked in the care industry for over 25 years starting as a home carer working in the community, which I dearly loved. Working my way up through the roles of Care Supervisor and various other Care Manager and will be responsible for the day to day running of the business. I have a passion for delivering high quality care, with a person centred approach, to meet the needs of all of our customers.

I also bring with me a great deal of experience in the support, encouragement and management of a team. The training and development of all of our staff is very important to us and I will endeavour to encourage the team to be continuously looking for ways in which they can develop their expertise.

I believe this will meet and exceed the expectations for all of our customers and their families who live in our community.

In my spare time I enjoy spending time with my family and grandchildren.

Allison

Allison Wilson

Job Title: Care Supervisor

Description:

During my working life I started off as a staff nurse in a mental health hospital. I have been a carer for the past 15 years after my family grew up.

I started working with Bluebird Care as a care worker and I have been promoted to a supervisor which I thoroughly enjoy. My role is to mentor the care workers and ensure customer satisfaction by completing customer reviews.

I enjoy shopping, eating chocolate, dancing and socialising. I enjoy spending my spare time with my family.