Bluebird Care Northumberland South

Over the past 3 years we have received a service from Bluebird Care and the lovely Carers. Dawn is the main Carer for my mum and fully understands her and how to communicate with her in a way that makes her still feel independent. My Mam goes out with Dawn without hesitation and they visit various places where Dawn knows she will thoroughly enjoy. This relationship is very reassuring for me. The consistency of the same set of Carers including Ruth and Julie visiting is greatly appreciated and they know exactly what is expected during each visit and are respectful to my Mam and her home. As well as providing the service requirements they also provide her with happy, daily interaction and laughs, which is much needed for a dementia sufferer living alone. We have access to electronic updates with notes of each visit and if there are any issues, questions or concerns then we receive a call. I have recommended Bluebird to a number of my friends who have also used them and been very happy

We couldn't be happier with the service we receive from Bluebird. As a family we had to make the difficult decision to get support for Mum as her Alzheimer's progressed and had Bluebird recommended to us. From the initial conversation to the first visit the team were understanding, supportive & reassuring. With Hazel we have found a true gem, Mum looks forward to seeing her and having adventures together and it gives us another persons perspective on how she is doing. It takes real skill to make someone feel relaxed and comfortable with you and Hazel has it. The post visit reports are a source of comfort and reassurance to us and always elicit a smile when we find out what they have been up to. I wouldnt hesitate to recommend Bluebird to anyone considering homecare.

I would definitely recommend bluebird Northumberland south, they have become like a family to me, particularly my main carer Robyn who meets my needs and knows me better than I know myself. Our enabling calls and days out are always uplifting. The staff are respectful and caring, Robyn, Courtney, Helen and Ruth are my main carers and are all like family.

Carers are caring, friendly, trustworthy, reliable they professionally follow rules and procedures but form a bond with the patient and give emotional as well as physical support. They are all clearly concerned for the patient's wellbeing and give excellent and warm care and support

The carers are polite, helpful and I feel totally at ease with them.

I have been receiving care from Bluebird Care since 24th April 2023 to present. Throughout that period, I have been treated with the utmost of kindness, respect, courtesy and politeness at all times I am extremely satisfied with the care that I receive, and would recommend Bluebird Care to anyone who is looking for a care provider, it will be the best decision you could make without a doubt. I can assure you, you will not be disappointed.

"I have been so impressed with the level of dignity and respect the carers from Bluebird Care show. They are punctual, attentive, and always go the extra mile to make sure my husband feels comfortable and supported. It's clear they truly care about their clients' well-being. The management team is also very responsive and flexible whenever we need to adjust the care plan. A fantastic local service that we are very grateful for.

I appreciate the support provided by this company so my mum can stay in her own home where she wants to be.

Also, time changed and no notice given!

Carer is always reliable, friendly and on-time.

Thank you very much for the biscuits

We would not hesitate to recommend Bluebird and are incredibly grateful for the fabulous care they provide to our whole family.

I have no hesitation in recommending this company to anyone needing care.

We have been so delighted with Bluebird - in every respect. they have surpassed our expectations. The carers are all super, so cheerful and supportive, whatever the task in hand, and the manager manages everything so efficiently. My dad didn't want carers but it was a necessity. Now he says 'what a lovely group of people they are', and he looks forward to them coming. Bluebird have been brilliant for my dad, I can't recommend them highly enough.

Have appreciated all the carers I have had and the help from all the staff. Alway helpful & with a sense of humour. My special ones are two carers, in particular, I would be lost without them, the office are always very helpful too. Please let me know when your next charity run is cos I'd like to support it.

Another impressive aspect of Bluebird is the way changes to regular care arrangements are handled. Communication is always friendly and efficient.

Its good to see friendly cheerful carers twice a day. Difficult tasks are fullfilled.

Every member of staff whom I've spoken to enjoys working for Bluebird which speaks volumes to me. If management treat staff with respect and courtesy of course staff treats clients in the same way. Contact with office: again we (clients) are treated very well.

All the carers are very good in the care they give according to my care plan. My care is useful and keeps my anxiety and stress level down.

We are very happy with Bluebird Care. All of our carers are efficient and friendly.