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Bluebird Care Northumberland South

30 Apex Business Village, Annitsford, Cramlington, Northumberland NE23 7BF
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Bluebird Care Northumberland South, Cramlington
Bluebird Care Northumberland South, Cramlington
Bluebird Care Northumberland South, Cramlington

Bluebird Care Northumberland South is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Northumberland South offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides...  

Care Provided by Bluebird Care Northumberland South

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £39.36
The price(s) shown are provided by the agency. Contact Bluebird Care Northumberland South for full pricing details and T&Cs.

Contact Bluebird Care Northumberland South to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Dawn Stoker (Care Manager)

Bluebird Care Northumberland South Reviews (96)

9.4

Bluebird Care Northumberland South has a Review Score of 9.4 (9.403) out of 10, based on 15 reviews in the last 2 years. Over all time Bluebird Care Northumberland South has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from Wendy H (Mother of Client) published on 30 March 2017 Submitted via Postal Card
Overall Experience

My son has Bluebird Care once weekly for three hours. The carer takes him out to the gym swimming. The carer is very pleasant, professional and always on time. Bluebird Care are very approachable and easy to talk to. Would recommend them to everyone.

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Review from Sabina J (Daughter-in-law of Client) published on 10 March 2017 Submitted via Website
Overall Experience
Very impressed with Bluebird Care (Northumberland South). They send the same care worker every week which is the continuity we were after. My mother in law needed some extra help around the house after recently being registered partially blind. The house is now spotlessly clean and she is very happy with the care worker who attends each week who is always polite and courteous towards her.

I would recommend this provider 100%.

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Review from Catherine (Daughter of Client) published on 27 February 2017 Submitted via Website
Overall Experience
Bluebird Care provides support and home care to my mother, who is 92 and suffers from Alzheimer's Dementia.

I am eternally grateful to the team who visit three times daily. Over the past six months, the carers have built up an excellent relationship with my mother and she now looks forward to their regular contact. I have also established excellent communication links with the carers and their manager. They regularly assess her needs and are proactive in contacting me to discuss any appropriate changes to the care plan.

The team are happy to change the schedule to fit with my mother's lifestyle. The high standard of patient/client centred care has enabled my mother to remain in her own home and so far avoid the alternative of residential care. They have also improved my own health and wellbeing as I am now confident that she is well cared for. I have ultimate confidence in their manager who is passionate about standards of care and always immediately contactable if any problems arise.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Hi Catherine. Thanks for taking the time to write this review. As a director, it is always nice to hear such positive feedback which I will share with the whole team that is involved with your mother's care.

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Review from Audrey C (Client / Service User) published on 7 February 2017 Submitted via Postal Card
Overall Experience

I think you are too expensive.

Reply from Wah Akram, Director at Bluebird Care Northumberland South
Hi Audrey,

Thanks for taking the time to send in your comments. At Bluebird Care, we invest a lot of time and money into care assistants training and we also pay them well above the national minimum wage. This helps with the excellent continuity of care that we provide as we are able to keep our...  

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Review from Nadeem A (Son of Client) published on 6 February 2017 Submitted via Website
Overall Experience
I would like to thank Bluebird Care for their continuity of care they have provided to my mam. We have had other providers come in to do domestic care but there were lots of different faces each week so we decided that we needed a change and we are so glad we did. From the very start they were very professional and they have completed everything that we agreed in the care plan. Nothing was a problem for them.
They have invested in technology so that I am able to log into an APP on my phone and then I can see what has been completed each week without having to call the office how everything has gone. My mother is a very independent person and Bluebird Care have managed to be accepted into her house without any problems which is high praise indeed.
Overall a very good care provider who have won 2 awards with homecare.co.uk.
Their CQC report is also excellent.

Well done to everyone involved in my mams care and I would recommend them to everyone

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Review from Jacqueline R (Daughter of Client) published on 13 January 2017 Submitted via Website
Overall Experience

My father in law had Bluebird carers looking after him during mealtime visits and overnight. Never once have we had any concerns with the care he received and the carers were always professional, polite, helpful and the care was fantastic, staying with him over their time if they had found him after a fall. I would recommend Bluebird care 100%

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Review from Marie C (Wife of Client) published on 31 October 2016 Submitted via Website
Overall Experience
Would like to add congratulations to our carer for his well-earned award as 'carer of the month'.
I would also like to thank all of the carers and staff we have met for their kind and friendly service which is much appreciated.

In the short time we have known you, I can not only commend your professionalism but also your genuinely tactful and thoughtful care not only for my husband, but for myself as well.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thank you for your kind words. It is always nice to hear such an amazing review. I am happy that all is going well with the care package. I will pass on your comments to everyone who have been involved in setting up this care.

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Review from Jim K (Client / Service User) published on 28 September 2016 Submitted via Postal Card
Overall Experience

Can't say enough about the help I get. I am very happy and I have no problems. Girls are lovely and very helpful and polite.

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Review from John C (Son of Client) published on 11 July 2016 Submitted via Website
Overall Experience
The quality of care provided for my 95 year old mother was excellent. She regarded the carers as her friends and looked forward to their visits.

I have no problems with recommending this service to any friends or relatives.

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Review from Christine S (Sister of Client) published on 23 May 2016 Submitted via Website
Overall Experience

Excellent service from a very caring young lady. My sister has accepted care willingly even though care from a previous company had failed badly and resulted in my sister changing her locks so they could not enter the house.

Managers have also been very helpful in this settling in period.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Thanks for taking the time and leaving a review. I will pass on your kind words to all of the team involved with your sisters care.

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Review from Robert G (Client / Service User) published on 4 April 2016 Submitted via Postal Card
Overall Experience

Only having used the service for just over a week, I was very impressed with the professionalism of the agency. Staff know their job and provided the attention needed in my case.

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Review from Brian G (Son of Client) published on 22 March 2016 Submitted via Website
Overall Experience

The care provided for my Mother has been first class, both on the domestic and personal care front. I have no hesitation in recommending this service to anyone who is worried about taking on outside help for their loved ones. Thank you very much.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Hi Brian. Thank you so much for taking the time to write your review. It is great to hear such positive feedback from our customers.

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Review from Yvonne W (Daughter of Client) published on 11 March 2016 Submitted via Postal Card
Overall Experience

From the first phone call I made until sadly my mother died the whole package was amazing, the carers were excellent, nothing was too much trouble and they built up a rapport with my mum, which both she and we appreciated. The management were totally on the ball. I would have no hesiation about recommending Bluebird to anyone who was in need of care. Have to say they knocked spots off the first well known company I went with, so glad I changed to them.

Reply from Wah Akram, Director at Bluebird Care Northumberland South

Hi Yvonne. Thank you for your kind comments. I will pass this on to all of the care assistants involved in your mams care and also to the management team.

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Review from Sharon H (Daughter of Client) published on 11 March 2016 Submitted via Postal Card
Overall Experience

All I can say is that the carers were fantastic. Everything we needed or requested for my dad, they provided for his comfort and personal care.

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Review from Ian R (Client / Service User) published on 14 September 2015 Submitted via Website
Overall Experience

I must praise Bluebird Care for enabling me to go on holiday abroad. They supplied the carers who accompanied myself and my friend.

In particular I must thank the regional care manager. Without her help and encouragement, the holiday would never have taken place.

What will Bluebird enable me to do next? Whatever I decide, I am sure that they are up for the challenge!

Reply from wah akram, director at Bluebird Care Northumberland South

Thank you Ian for taking the time out to write this review. I am proud of my team for making this adventure happen for you.

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Review from Missp (Granddaughter of Client) published on 9 September 2015 Submitted via Website
Overall Experience

After a fall my grandfather had, resulting in a broken hip we decided to look into home care. With all the good reviews and word of mouth lead us to contact Bluebird Care, and we are very happy we did, the team is fantastic from the moment we all met to present my grandfather's care has been outstanding, he has a personal care support plan to meet his every need. It's very reassuring to know that your most loved ones are cared for as if they are family. The staff are very caring, loyal and dedicated. I for one would recommend Bluebird Care to anyone that is looking for a care provider to help their most loved ones stay in the comfort of their own homes as long as possible. The management team are always there for you, any problem or change that needs to be added to the care plan is never too much trouble. Thank you all so much.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 August 2023
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Bluebird Care Northumberland South.

Awards / Recognitions (10)

  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird Care Northumberland SouthDate: Thursday 31 Mar 2022
  • Recipient: Bluebird CareDate: Thursday 31 Mar 2022

Meet the Team (4)

Wah Akram Job Title: Owner
Wah Akram

Bluebird Care Northumberland South is led by Wah Akram. Wah started delivering homecare in Northumberland South to help support customers in the area to receive homecare and support while remaining in the comfort and familiarity of their own homes. Delivering the highest quality of homecare and support is Wah’s absolute goal and the team would be delighted to hear from anyone who is seeking homecare for themselves or for a loved one, or would simply like to talk to someone about the services we provide.

I have lived and worked in the area all my life, gaining almost 20 years experience at all levels of customer care.

I decided to move into the care sector as I want to make a real difference to the lives of the people living in the community. Bluebird Care was the obvious choice for my business as I believe passionately in our mantra ‘a good old fashioned service'. When considering a care provider for my own loved ones, I would expect nothing short of the level of care which I would provide myself. Here at Bluebird Care we aim to deliver exactly that.

So how do I plan to ensure this? In the first instance by only recruiting carers and office staff who share the same ethos as Bluebird Care, and then providing excellent training and support. Staff retention, enabling continuity of care, is key for any care provider. This can only be achieved by a team, working in an excellent environment, where every member is encouraged to continually strive to be the very best at what they do.

Susan Fender Job Title: Executive Care Manager
Susan Fender
I have worked in the care industry for over 25 years starting as a home carer working in the community, which I dearly loved. Working my way up through the roles of Care Supervisor and various other Care Manager and will be responsible for the day to day running of the business. I have a passion for delivering high-quality care, with a person-centred approach, to meet the needs of all of our customers.

I also bring with me a great deal of experience in the support, encouragement and management of a team. The training and development of all of our staff is very important to us and I will endeavour to encourage the team to be continuously looking for ways in which they can develop their expertise.

I believe this will meet and exceed the expectations for all of our customers and their families who live in our community.

In my spare time, I enjoy spending time with my family and grandchildren.

April Curran Job Title: Care Coordinator
April Curran

I started caring from a young age for my grandparents, and I knew it was something I’d like to do as a career. I started my caring career when I was 18 working as a care worker out in the community. After a few years, I decided I would like to be based in the office. Since starting at Bluebird it has been a real challenge going from a carer to a care coordinator, but it was one of the best decisions I have made.

Outside of work, I spend my time with my son and family.

Callum Hunter Job Title: Finance & Office Administrator
Callum Hunter

I started employment at Bluebird Care wanting a change in careers from my previous employment, the opportunity to work in an office and expand my knowledge in finance and administrational tasks was something that interested me.

From my time at Bluebird Care, I have completed Levels 2 & 3 in Business Administration. I would say I have a good connection with all staff and customers as I am often the first point of contact for anyone wanting to contact or visit the office.

I have also picked up a lot of different responsibilities from my time at Bluebird Care, this includes Invoicing, Payroll, Recruitment & keeping on top of our Social Media accounts and many more responsibilities.

Outside of work I like to socialise with my friends & family, I also like to watch & play football as much as possible.

Frequently Asked Questions about Bluebird Care Northumberland South

How many Carers does Bluebird Care Northumberland South employ?

Bluebird Care Northumberland South employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Northumberland South to verify any information. View our terms and conditions. Bluebird Care Northumberland South has an Enhanced Service - more info.