Home Care Providers Owned by Apex Prime Care Ltd in East Sussex

Some of the carers are very good. Some very NOT good. The office regularly changes the time the carer is coming without letting us know. After complaining, they have now promised 4 times to let us know if the time is changed. This morning we expected someone at 8.05 and she arrived at 8.55. She said her time was to be 8.40, so she was still late. Why do they keep breaking their promises about letting us know about timings? Tomorrow will be the last time we ever use this company.

All my carers are great but one lady in particular goes the extra mile. All the ladies are very caring and make me feel at ease now that I need extra help with my care. I look forward to their visits every day.

Apex girls are very supportive and professional. They always check my friend has everything she needs and if I leave a note they write back to me. They have worked really well during coronavirus and I am pleased they are starting to have their injections.

Just want to give a huge thank you to the young lady who attended to my mother on Saturday. She alerted us to a problem she had after a recent fall and was extremely compassionate. Will you please pass on our thanks.

Wonderful bunch of girls (carers). It's a shame that the office lets the field workers down, the latest being a new carer to the company (2 weeks) and still has no Identity card. Disgraceful.

Thank you all.