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Home Care Providers Owned by Apex Prime Care Ltd in East Sussex

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Apex Prime Care Ltd Locations in East Sussex (4)

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4 Home Care Providers owned by Apex Prime Care Ltd in East Sussex

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Apex Prime Care Ltd Reviews in East Sussex (6)

Reviews posted for members of Apex Prime Care Ltd.

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Review of Apex Prime Care Eastbourne from D H (Husband of Client) published on 20 July 2026 Submitted via Website•
Overall Experience

Some of the carers are very good. Some very NOT good. The office regularly changes the time the carer is coming without letting us know. After complaining, they have now promised 4 times to let us know if the time is changed. This morning we expected someone at 8.05 and she arrived at 8.55. She said her time was to be 8.40, so she was still late. Why do they keep breaking their promises about letting us know about timings? Tomorrow will be the last time we ever use this company.

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Review of Apex Prime Care Newhaven from Jenny G (Client / Service User) published on 21 November 2024 Submitted via Website•
Overall Experience

All my carers are great but one lady in particular goes the extra mile. All the ladies are very caring and make me feel at ease now that I need extra help with my care. I look forward to their visits every day.

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Review of Apex Prime Care Hailsham from R S (Friend of Client) published on 30 March 2021 Submitted via Website•
Overall Experience

Apex girls are very supportive and professional. They always check my friend has everything she needs and if I leave a note they write back to me. They have worked really well during coronavirus and I am pleased they are starting to have their injections.

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Review of Apex Prime Care Hailsham from Sue C (Son of Client) published on 10 September 2020 Submitted via Website•
Overall Experience

Just want to give a huge thank you to the young lady who attended to my mother on Saturday. She alerted us to a problem she had after a recent fall and was extremely compassionate. Will you please pass on our thanks.

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Review of Apex Prime Care Hailsham from Peter (Client / Service User) published on 22 May 2018 Submitted via Website•
Overall Experience

Wonderful bunch of girls (carers). It's a shame that the office lets the field workers down, the latest being a new carer to the company (2 weeks) and still has no Identity card. Disgraceful.

↩Reply from Anna Patrick, Marketing Manager at Apex Prime Care Hailsham

Dear Peter, thank you for submitting your feedback. We have been reviewing the incident in question, and your carer has explained they were waiting on their tunic while they were beginning their shadowing before they officially started work. We always issue ID badges first, but our recruitment team are working very hard to issue each new member of staff an official tunic as soon as they start work.

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Review of Apex Prime Care Hailsham from Lilian W (Client / Service User) published on 23 March 2018 Submitted via Postal Card•
Overall Experience
I am happy with everyone I have had here.
I always have a good talk with them and feel much better afterwards for their company.
I just wish everyone who needs help could experience what I have so far.

Thank you all.

↩Reply from Anna Patrick, Marketing Manager at Apex Prime Care Hailsham

Thank you for your lovely review, Lilian. Your feedback means so much to us, and we can't wait to pass on your kind words to our carers.

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