Rooms 34, 38, 39, 40, South Tees Business Centre, Puddlers Road, South Bank, Middlesbrough TS6 6TL
- Older Person Care
- Younger Adult Care
- Long Term
- Dementia Care
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Home Care Providers Owned by Careline Homecare Ltd in Cleveland & Teesside
Home Care Providers Owned by Careline Homecare Ltd
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Careline Homecare Ltd Locations in Cleveland & Teesside (1)
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Careline Homecare Ltd Reviews in Cleveland & Teesside (2)
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Review of Careline Homecare (Middlesbrough) from K K (Daughter of Client) published on 27 February 2026 Submitted via Website•
Overall Experience
Carers have been smoking at my dad's property and throwing cigarette butts everywhere which is not only a serious fire hazard but disrespectful and rude. I have been asking for this to stop and for all cigarette butt's to be removed since 12/02/26 yet I am still waiting. I have also called the...
Carers have been smoking at my dad's property and throwing cigarette butts everywhere which is not only a serious fire hazard but disrespectful and rude. I have been asking for this to stop and for all cigarette butt's to be removed since 12/02/26 yet I am still waiting. I have also called the office several times and keep getting told someone would call me back, still waiting. I have video evidence of this so will be posting very soon should this not be resolved immediately.
↩Reply from C Stobbs, Manager at Careline Homecare (Middlesbrough)
Thank you for sharing your concerns with us. We understand that the matter has now been resolved, and we truly appreciate you giving us the chance to investigate. While we haven't yet found evidence to suggest that our staff were responsible, we understand how worrying the situation must feel and...
Thank you for sharing your concerns with us. We understand that the matter has now been resolved, and we truly appreciate you giving us the chance to investigate. While we haven't yet found evidence to suggest that our staff were responsible, we understand how worrying the situation must feel and have approached this in good faith to make sure everything was addressed. If there's anything more you'd like to discuss, we're always here to help.
Review of Careline Homecare (Middlesbrough) from M R (Client / Service User) published on 11 December 2025 Submitted via Website•
Overall Experience
There are some very helpful and kind carers but unfortunately this is cancelled out by a few very disrespectful and unprofessional ones. This care service has added to my health problems not alleviated them. When reporting any issues to management, it's obvious that they neither care or have the...
There are some very helpful and kind carers but unfortunately this is cancelled out by a few very disrespectful and unprofessional ones. This care service has added to my health problems not alleviated them. When reporting any issues to management, it's obvious that they neither care or have the intention to do anything about it.
Carers who are carrying out their role poorly don't have any consequences which compounds the problems when a new client joins.
Carers who are carrying out their role poorly don't have any consequences which compounds the problems when a new client joins.
Avoid this company. I don't understand how they dare have care in their name as there is none.
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