Home Care Providers Owned by Guardian Homecare UK Ltd in Lancashire

It is neglect, they should not be allowed to look after the elderly, disgusting.

is the fault of many capitalist governments. Viva la Socialist Revolution.

COPD mother caught covid then much worse. 5 carers in 2 days - clueless about tasks already explained. Some good staff, some terrible. After discharge almost bedridden they asked how much she weighed, barely over 30kg but they were paid for 2 careers - never lifted her. Their watch alarm goes off 15 minutes into a 50-minute visit to rush to the next patient. Very friendly when care package ending and social services discussion about paying privately to extend care - avoid at all costs. In Hospital they visited privately touting for business at home or moving her into a care home until walking. Uninvited and claimed to be 'social workers'. After challenged they said from Guardian Homecare.

is carers do not stay their time allocated and do other jobs in your time. Only stayed 4 minutes and even less on some visits. The complaints procedure is useless. You have to wait at least 14 days for a reply to each complaint. The area manager is useless, just agrees with what the manager says.
Had to contact Care Quality Commission about standards as didn't look after my wife's needs and she had to go to the hospital and even the hospital had to phone the care company up to get her hygiene done correctly, but Guardian did nothing after that except hand care package back to council as we said didn't follow care plan. Eventually had to get our MP involved. Dont recommend using these ever.

followed up and issues are denied when looked into by social services. Keep a record of every time a carer doesn't arrive.

for her GP when Mum wasn't feeling well. We have been very happy with their friendly, professional service and, as we live a long way away, it gives us great comfort to know mum is being well cared for. Thank you, Guardian!