Home Care Providers Owned by Sevacare (UK) Ltd in West Midlands

described as first class. All have been professional, sympathetic and compassionate to my father's needs and most of all so very friendly and a joy to have had in attendance during his recovery. As my father's son the reassurance I have had from dealing with all involved has been exemplary.
We now look forward to our continued care with you.
A massive thank you to all involved.

carers - they are not answering their phone. No one cares.

6pm, I feel I have no social life. My bins are left overflowing and they leave a mess without cleaning up after themselves. The worst care company I have ever had.

to walk she has a stand aid that is supposed to be utilised by the carers to keep them and mom safe while moving around. On occasions instead of using this they lift my mom in and out of bed causing her pain, which is totally unacceptable. They have given her out of date food to eat, gave shredded wheat for lunch and a few cocktail sausages for her evening meal even though there are meals in the fridge. I find with most of the carers there is no compassion or empathy. Don’t get me wrong there are some good carers. But hopefully, I won’t be using this company again.

at all. When her staff are late for a call they count it as the next call hence missing a call to a service user that lives on her own and bed bound. My mother was left for nine hours in faeces because the two carers declined to change her because she was on a recliner chair and she was on there awaiting her bed to be repaired. They send staff out that don't like dogs for which all of the staff don't like dogs. Some staff declined to do a call due to the dog. Please anyone thinking of going with Sevacare do your research, meet the manager and the staff and you won't use them once you have. We have had the worst experience ever with them.

I can't say the same for the district nurses. I am so thankful to the manager and the team at this time. Thank you so much for all your care and compassion.

were able to build a strong bond and an excellent relationship. My dad had three double person care calls a day and the care team were able to monitor, manage and anticipate his changing care needs through this continuity of care. This can only be achieved when the whole team work together, communicate well and have care at the centre of their every objective. I can honestly say that my dad's care during his last years was truly exemplary and as a family, we gained tremendous comfort from the fact that they did all they could for him in such a loving way and that his every welfare need was anticipated and provided for, with love and affection.

her aftercare. Definitely would recommend.

I had full faith in the care staff as they always go above and beyond for my Mother. The management at Sevacare takes great care in ensuring the standard of care is being continued through phone monitorings and home visits.