Unit 2, Annfield Mills, 1 Teviot Crescent, Hawick TD9 9RE
- Long Term
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2 Home Care Providers owned by Streets Ahead (Borders) in Scottish Borders
Room 4, A Heart for Duns, Volunteer Hall, Langtongate, Duns TD11 3AF
- Long Term
- Dementia Care
Home Care Providers Owned by Streets Ahead (Borders) in Scottish Borders
Home Care Providers Owned by Streets Ahead (Borders)
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Streets Ahead (Borders) Reviews in Scottish Borders (1)
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Review of Streets Ahead (West) - Care at Home from C M (Client / Service User) published on 7 August 2025 Submitted via Website•
Overall Experience
I think the service is very poor. No motivation by staff, they are lackluster and cannot be bothered to work. They do not provide adequate support. They sit and leave the client to do things on their own which is a health and safety risk. They tell me to "get my mum to help me" overall , a very...
I think the service is very poor. No motivation by staff, they are lackluster and cannot be bothered to work. They do not provide adequate support. They sit and leave the client to do things on their own which is a health and safety risk. They tell me to "get my mum to help me" overall , a very unprofessional service. Inaccurate information fed back on a daily basis from staff team to management. I think a review of your staff team would be beneficial.
↩Reply from Gavin Boyle, Service Manager at Streets Ahead (West) - Care at Home
Thank you for sharing your feedback. We are committed to supporting everyone we care for, and we take all comments on board. We're sorry to hear you feel we fell short on this occasion. If you would like to discuss your experience further, please get in touch with us directly.
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