Belong at Home in Cheshire | 4 Home Care Providers

Review of
Belong at Home Macclesfield
from Phyllis B (Client) published on 9 February 2026 Submitted via Postal Card • Report

Overall Experience

My experience with Belong at Home has been both professional and friendly very easy communication.
What I asked was done without hesitation.
An excellent team.

Reply from Karen Burgess, Area Manager at Belong at Home MacclesfieldThank you very much for taking time to post this positive feedback. It will mean a great deal to our Belong at Home team that their dedication and hard work is making a difference.

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Review of
Belong at Home Macclesfield
from Richard S (Son of Client) published on 13 January 2026 Submitted via Website • Report

Overall Experience

I cannot say how fabulous Belong@Home Macclesfield were in attending to and caring for my father in the final few months of his life. They were loving, attentive, thoughtful, flexible and very patient with my father, a man who required things to be "just so". The leaders/managers were also always

willing to use their extensive experience and provide good advice and support (their suggestion to get a night-time "pee bottle" was enormously helpful). While my father would've preferred the care worker to have been a single individual, I understand that this is not possible, but I do appreciate that B@H tried to keep the number of different faces he saw down to a minimum. I cannot praise all the staff enough. Thank you!

Reply from Karen Burgess, Area Manager at Belong at Home MacclesfieldThank you so much for your kind words about the care provided by our Macclesfield staff. We're delighted to hear that our staff's compassion, flexibility, and attentiveness made a difference during such an important time. While we understand the preference for a single care worker, we aim to balance continuity with ensuring reliable cover for rest days and leave. We're pleased that our efforts to minimise changes were appreciated, and we're grateful for your trust in us

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Review of
Belong at Home Warrington
from Petrena P (Daughter of Client) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

I cannot praise Belong at Home highly enough. Every support wish has been exceptional, showing kindness, patience and genuine compassion at all times. The care and support given to my parents, who both living with alzheimers consistently goes for beyond my expectations. During an extremely difficult

period when my parents were left without heating due to a boiler failure, the team truly went above and beyond. Support wishes stepped in to cover extra shifts without hesitation, ensuring my parents were safe, warm and reassured. They even helped me with getting repairs organised as I was on holiday. The care and commitment mean more to our family than words can say. I will always be deeply thankful to Belong at Home.

Reply from Nicola Hewitt, Area Manager at Belong at Home WarringtonThank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong at Home Warrington; we are so delighted to hear this has been your experience and that you are receiving such valuable support. I will make sure your kind words are passed to the entire team

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Review of
Belong at Home Chester
from S S (Daughter of Client) published on 29 December 2025 Submitted via Website • Report

Overall Experience

Since I requested help from the Belong at Home manager Heather back in the Spring, we have felt in safe hands from her and her team. A thorough needs assessment took place to get to know mum and dad's requirements. She is always responsive to my communications and clearly cares about offering the best

support she can in increasingly challenging circumstances. She and her team are flexible and always friendly and professional, treating my parents with care and respect. Dad's carer has shown incredible patience as his dementia worsens and his resistance to care increases. There is a sense that there is good communication amongst the team and oversight of how things are and we have regular chats to review how things are going. It is a stressful time and so reassuring and comforting to know Belong at Home are doing all they can to support us.

Reply from Heather Mills, Area Manager at Belong at Home ChesterThank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support your mum and dad. Thanks again for choosing Belong at Home Chester; I will pass your kind words onto the team.

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Review of
Belong at Home Chester
from Susan C (Client) published on 26 December 2025 Submitted via Website • Report

Overall Experience

I find the service immensely helpful. I look forward to visits for the help they provide and also the company and sociability that is offered. The carers are more than willing to assist with any task and often use their initiative about what needs doing. They also provide a useful link with the rest

of the establishment.

Reply from Heather Mills, Area Manager at Belong at Home ChesterThank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with our visits and the service provided by Belong at Home Chester.

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Review of
Belong at Home Chester
from Janet T (Daughter of Client) published on 17 December 2025 Submitted via Website • Report

Overall Experience

Very pleased with the increasing amount of support and care needed for Mum.
The staff have always been very supportive and relate to her in a professional and caring way.
They make her feel cared for and she looks forward to their visits.

Reply from Heather Mills, Area Manager at Belong at Home ChesterThank you for such lovely feedback. We are overjoyed to hear your mum is happy with us and enjoying our services. I will make sure your review is passed on to the Belong at Home Chester Team.

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Review of
Belong at Home Macclesfield
from Jayme H (Daughter of Client) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

The care my mum receives is exceptional. She is always happy and looks forward to the calls. She has a lovely relationship with the staff. Her needs are accommodated, information is regularly shared with us as a family, and it helps us to know she is safe and looked after by a fabulous team. Thank you

for all you do.

Reply from Karen Burgess, Area Manager at Belong at Home MacclesfieldThank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home team will be delighted to hear that your Mum is receiving such exceptional care and is safe and happy.

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Review of
Belong at Home Crewe
from Emma K (Daughter of Client) published on 6 November 2025 Submitted via Website • Report

Overall Experience

Mum started to receive care and Belong made us all feel at ease. Friendly, helpful and prompt from the first query. When we started to ask questions, people were more than helpful and gave so much detail in the replies. They called back when they said they would. Service was prompt and straight forward.

When we had the initial visit it was more of a casual chat with my Mum but got the information that was needed. Visits started and all carers have been very nice and professional. My Mum really looks forward to the visits. The App is great to make sure everything is OK and if the carers are worried about anything, this is added so you are made aware.

Reply from Jane Gabbert, Area Manager at Belong at Home CreweThank you very much for taking the time to provide us with this great feedback. We are delighted that you are finding our home care service a valuable way of helping to support your mum and that you are happy with the level of care and communication provided by our team. Thanks again for choosing Belong at Home Crewe.

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Review of
Belong at Home Crewe
from Michelle R (Daughter of Client) published on 28 October 2025 Submitted via Website • Report

Overall Experience

I chose Belong because of CQC and personal reviews. Clare came to meet with us at my dad's home and I felt extremely comfortable that my dad would have an excellent care package with them. My dad was reluctant to start with but now he looks forward to the carers coming and feels great having had help

with a shower, shave and hair wash. They also sort and put laundry in to wash, make a drink/ sandwich, hoover, tidy around, empty the bin and anything else if they have time. We're very happy with the quality and standard of care. I use the App to see how things have gone that morning when they've called. They're easy to keep in touch with, have given great advice and are there anytime I need advice. Very happy with the service, it's taken alot of pressure off me and more importantly, my dad is in a more positive state of mind than he has been of late. I would highly recommend Belong at Home to anyone.

Reply from Jane Gabbert, Area Manager at Belong at Home CreweThank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong at Home Crewe; we are so delighted to hear this has been your experience and that your dad looks forward to our visits. I will make sure your kind words are passed to the entire team

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Review of
Belong at Home Chester
from G H (Wife of Client) published on 9 October 2025 Submitted via Website • Report

Overall Experience

I informed the Belong at Home carer of my forthcoming operation and was assured if any extra help was required it would be available. It is so re-assuring to know I only have to ask and a willing pair of hands will be at our home if necessary - no problem, no worries! Heather and Vickie are always

so kind, understanding and obliging. AND cheerful. Nothing is too much trouble for them and take everything in their stride. Wonderful xxxxx plus, plus. We are so pleased and grateful to Belong at Home and easily recommend them to anyone with confidence.

Reply from Heather Mills, Area Manager at Belong at Home ChesterThank you so much for your lovely feedback on the support provided at Belong at Home Chester. We are delighted to hear that you have all the care and reassurance that you need from our team. I'm know that they will all be so pleased to hear your kind appreciation.

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Review of
Belong at Home Macclesfield
from Neil T (Son of Client) published on 9 September 2025 Submitted via Website • Report

Overall Experience

My Mother was naturally very resistant to having's carers visit, as no doubt many of us would be. Belong management, and carers, navigated a difficult situation, very professionally and sensitively, so allowing my Mother to remain in her own home for as long as possible. I was very impressed with all

of the staff, and would not hesitate to recommend to anyone in future.

Reply from Karen Burgess, Area Manager at Belong at Home MacclesfieldThank you for submitting such a kind review. We are delighted to hear your experience with Belong at Home Macclesfield has been a good one and that your Mum has received the valuable support that she needed. I will share your feedback with the entire team.

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Review of
Belong at Home Crewe
from P J (Client) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

I am delighted with the morning visits I get. Sets me up for the day, from personal hygein to social wellbeing. Thank you.

Reply from Jane Gabbert, Area Manager at Belong at Home CreweThank you so much for your positive feedback on the support provided by Belong at Home Crewe. We are delighted to hear you have such a lovely experience of our morning visits. I will share this will all of the team.

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Review of
Belong at Home Warrington
from Helen W (Daughter of Client) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

The carers from Belong take excellent care of our mother, they are always mindful of her mood and treat her with kindness and consideration at each visit.
We value the proactive communication with us from the team and find the new sustem invaluable for updates

Reply from Nicola Hewitt, Area Manager at Belong at Home WarringtonThank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear that your Mum is so well cared for and that you are happy with our services .

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Review of
Belong at Home Crewe
from Mike A (Son of Client) published on 24 July 2025 Submitted via Website • Report

Overall Experience

Everybody at belong at crewe have been absolutely outstanding and have been looking after our mum at home. When she has had a couple of falls etc , all of the staff on duty have gone out of there help to comfort her and wait with her until medical assistance arrives. We cannot recommend this residential

home enough. Thank you.

Reply from Jane Gabbert, Area Manager at Belong at Home CreweThank you so much for your positive feedback on the support provided by Belong at Home Crewe. We are delighted to hear your mum has such a great care with us. I will share this with all of the team.

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Review of
Belong at Home Crewe
from N C (Son of Client) published on 5 June 2025 Submitted via Website • Report

Overall Experience

Belong have been hugely helpful to mum who has just been diagnosed with dementia. They make her meals, do general jobs, pick up her medication from the pharmacy, take her out shopping and go for lunch with her but most importantly are there for a chat every day.

Reply from Jane Gabbert, Area Manager at Belong at Home CreweThank you very much for taking the time to provide this lovely feedback. It means a great deal to the team here and we are so pleased to hear you are happy with Belong at Home Crewe and that your mum is finding our visits so helpful .

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Review of
Belong at Home Macclesfield
from A B (Granddaughter of Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Really great care team, extremely professional, friendly and well managed. Carers have been a massive support to my grandfather's life. Great communication to family, always making it easy to get in touch if we have any queries. Thank you!

Reply from Karen Burgess, Area Manager at Belong at Home MacclesfieldThank you very much for taking the time to provide us with this great feedback. We are so pleased to hear that we have been such a support to your Grandfather and your family. I will pass this on to the entire team.

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Review of
Belong at Home Macclesfield
from P M (Daughter of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Belong at home have provided many years of excellent service and care for my mother who has heart failure and repeated leg ulcers which means compression stockings.

The team are wonderful, flexible and accommodating for any requests.

Reply from Karen Burgess, Area Manager at Belong at Home MacclesfieldThank you so much for this lovely review! We are overjoyed to hear your mother is happy with us and enjoying our services. I will make sure your review is passed on to the entire team.

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Review of
Belong at Home Warrington
from Mark W (Son of Client) published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

Belong at Home visit my mother every day for 1/2 hour daily or 1 hour once a week. The staff are always polite and courteous. My mother is very happy to see them every day. They bring her a cooked meal from the restaurant and have a chat with her as well as clean the apartment and make her bed. When

I have been present when they visit I am always impressed with the manner and professionalism they bring.

Reply from Nicola Hewitt, Area Manager at Belong at Home WarringtonThank you so much for your positive feedback on the support provided by Belong at Home Warrington. We are delighted to hear your Mother enjoys our visits and receives such great care.

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Review of
Belong at Home Macclesfield
from G H (Client) assisted by family/friend published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

Excellent, could not be faulted.

Reply from Karen Burgess, Area Manager at Belong at Home MacclesfieldThank you so much for taking the time to post this feedback. We are so delighted to hear this has been your experience of Belong at Home Macclesfield.

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Review of
Belong at Home Crewe
from M T (Daughter of Client) published on 13 May 2025 Submitted via Website • Report

Overall Experience

I was a little sceptical at first about using Belong at Home, but from the moment I made the first phone call and spoke to one staff member in particular, I felt really confident in the decision that we'd made for my mum. The team in Crewe are really exceptional as they have continued, for each of the

sessions provided for my mum, to be kind, professional and hard working. The communication, whether that be through email, telephone calls or through the app has been exceptional and allows me to see how they are helping mum. This is really important for me because I live some distance away and the belong at home team have allowed me the reassurance of knowing that mum is being well cared for.
I would not hesitate to recommend Belong at Home for anyone who is seeking care for a relative who wishes to stay in their own home, but just needs a little help. Excellent service, thank you so much!

Reply from Jane Gabbert, Area Manager at Belong at Home CreweThank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong at Home Crewe; we are so delighted to hear this has been your experience and that you feel reassured by the care that your Mum receives and our communication with you. I will make sure your kind words are passed to the entire team.

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Home Care Providers Owned by Belong at Home in Cheshire

Belong at Home Locations in Cheshire (4)

Belong at Home Reviews in Cheshire (179)

Belong at Home Macclesfield

Belong at Home Macclesfield

Belong at Home Warrington

Belong at Home Chester

Belong at Home Chester

Belong at Home Chester

Belong at Home Macclesfield

Belong at Home Crewe

Belong at Home Crewe

Belong at Home Chester

Belong at Home Macclesfield

Belong at Home Crewe

Belong at Home Warrington

Belong at Home Crewe

Belong at Home Crewe

Belong at Home Macclesfield

Belong at Home Macclesfield

Belong at Home Warrington

Belong at Home Macclesfield

Belong at Home Crewe

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