Belong at Home, in Warrington, is a 2014 addition to this provider's list of home care agencies, establishing to reach out to older and vulnerable people in the community in order to protect their well-being and self-esteem.
Services are tailored to each client and workers carefully selected for their skills and suitability.
Group : Belong at Home
Person in charge: Andrew Shield (Manager)
Type of Service: Home Care Agency (Voluntary / Not for Profit Owned Owned)
Provides Carers directly to the general public: Yes
Number of Carers: 0
Services Offered: Personal Care (on a contracted hours basis) • Personal Care Assessments
Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service • Transportation Service
Latest Care Quality Commission* Report on Belong at Home Warrington: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Belong at Home Warrington is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Belong at Home Warrington in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.859 for Belong at Home Warrington is calculated as follows: ( (134 Excellents x 5) + (22 Goods x 4) ) ÷ 156 Ratings = 4.859
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.
The 5 Points relating to the number of positive Reviews for Belong at Home Warrington is based on 25 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Belong at Home Warrington has a Review Score of 9.9 (9.859) from 26 Reviews
Review submitted from a Postal Card by W J (Client) on Thursday 29 March 2018. Relates to February 2018.
Very good and helpful.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 29 Mar 2018:
Thank you for taking the time to provide this lovely feedback. We are delighted that you are happy with the service and will aim to keep our services to such high standards.
Review submitted from a Website Submission by Jean G (Granddaughter of Client) on Monday 26 March 2018. Relates to December 2017.
Lovely friendly people who have a passion for care. Always helpful and genuinely care about those they look after.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 29 Mar 2018:
Thank you for taking the time to submit such a lovely review which will mean a great deal to the staff team. We are so touched by your kind words and trust that your experience will continue to be so positive.
Review submitted from a Postal Card by Vera K (Client) on Monday 26 March 2018. Relates to February 2018.
Very friendly and helpful and go above and beyond.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 29 Mar 2018:
Thank you for taking the time to provide this lovely feedback. We are delighted to hear that you are happy with the service and will aim to keep our services to such high standards.
Review submitted from a Postal Card by J B (Client) on Thursday 15 March 2018. Relates to January 2018.
The carer that attends to me give me choices, they are friendly and I'm happy with the company.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 16 Mar 2018:
Thank you very much for taking the time to provide this feedback, which is valued by all the staff team. We are delighted to hear that you are happy with the Belong at Home service and trust that your experience will continue to be so positive.
Review submitted from a Postal Card by George N (Client) on Tuesday 13 March 2018. Relates to February 2018.
Very good service...
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 16 Mar 2018:
Thank you very much for this positive review. It means a great deal to the team here and we are so pleased that you are happy with the Belong at Home service.
Review submitted from a Postal Card by Stephen H (Client) on Friday 9 March 2018. Relates to February 2018.
Very good staff Very good at what they do.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 09 Mar 2018:
Thank you for taking the time to provide this positive feedback. We aim to maintain high standards at Belong at Home and we are happy to hear that this has been your experience.
Review submitted from a Postal Card by Tess S (Client) on Friday 9 March 2018. Relates to February 2018.
Very good. Help and care with dignity.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 09 Mar 2018:
Thank you very much for taking the time to post this kind feedback. We are delighted to hear that you are finding the support provided by Belong at Home so positive, and we trust it will continue to be so.
Review submitted from a Postal Card by Violet H (Client) on Friday 9 March 2018. Relates to February 2018.
Very good service.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 09 Mar 2018:
Thank you very much for taking the time to provide this positive feedback. We are delighted to hear that you are happy with the Belong at Home service and I will ensure that your feedback is passed on to all the staff team.
Review submitted from a Website Submission by JMS (Daughter of Client) on Wednesday 28 February 2018. Relates to January 2018.
Mum was reluctant to have any form of support at first. Eventuality she was open to the idea of a companion, Belong at home had a slow approach that enabled mum to build up her confidence, the support mum received was invaluable.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 02 Mar 2018:
Thank you for taking the time to post this lovely feedback. We do our best to understand every customer and our staff will be most touched to read this. It has been a privilege to support your mum and we are happy to hear that your experience of Belong at Home has been so positive.
Review submitted from a Postal Card by K M (Client) on Monday 26 February 2018. Relates to February 2018.
I am very happy with the service and all carers assigned to me. They are very professional, punctual, reliable and friendly.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 26 Feb 2018:
Thank you very much for your positive feedback on the support provided by Belong at Home. We are delighted to hear that you are happy with the service and your kind words will mean a great deal to the staff team. Thanks again.
Review submitted from a Postal Card by Frances H (Wife of Client) on Wednesday 14 February 2018. Relates to January 2018.
Good service and friendly. My husband enjoyed the company today.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Sheild, Area Manager at Belong at Home Warrington responded to this review on 14 Feb 2018:
Thank you for taking the time to submit your review of the Belong at Home service. It means a great deal to the team here and we are so pleased to hear you are happy with the service provided.
Review submitted from a Postal Card by G H (Brother of Client) on Wednesday 14 February 2018. Relates to January 2018.
Belong at home Warrington have carried out every request in a professional and caring manner.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Sheild, Area Manager at Belong at Home Warrington responded to this review on 14 Feb 2018:
Thank you for taking the time to submit your review of the Belong at Home service. We aim to maintain high standards and so we are delighted to hear that this has been your experience.
Review submitted from a Postal Card by P J (Husband of Client) on Friday 9 February 2018.
The care staff are very good they are always friendly and treat my wife with respect and dignity. The support we receive is invaluable.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 09 Feb 2018:
Thank you for taking the time to submit your review of our Belong at Home service. The staff team will be delighted to know that you are happy with the support they provide.
Review submitted from a Postal Card by Moreen W (Client) on Friday 9 February 2018. Relates to January 2018.
Always make sure everything properly completed. Never in a hurry always very pleasant.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Sheild, Area Manager at Belong at Home Warrington responded to this review on 09 Feb 2018:
Thank you for taking the time to review the Belong at Home service. We are delighted to hear that you are happy with the service received and will share your comments with the staff team.
Review submitted from a Postal Card by Joan B (Daughter of Client) on Friday 8 December 2017. Relates to November 2017.
Very satisfied with the care and promptness of the delivery of care.
Communication and interpersonal skills are very good.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 08 Dec 2017:
Thank you very much for taking the time to provide this feedback. It means a great deal to the team to hear that you are happy with the Belong at Home service and we will aim to keep our services to such high standards.
Review submitted from a Postal Card by P O (Client) on Tuesday 28 November 2017. Relates to November 2017.
Fortunately, I am able to do some things for myself but am glad to be able to contact Belong at Home for anything else.
I would like a time schedule for each day.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 29 Nov 2017:
Thank you very much for taking the time to provide this feedback. Our Belong at Home team aims to maintain high standards and we are delighted to hear that you are happy with the service.
Review submitted from a Website Submission by Sue (Daughter of Client) on Tuesday 21 November 2017. Relates to November 2017.
Belong at Home have been supporting my Mum for the last two months, and will continue to do so as long as she is able to stay at home. Mum suffers from Alzheimer's and is finding things more difficult. We are very impressed with the level of care they provide - they help Mum with any aspect of social or personal care, and are always very friendly and chatty. She really enjoys their visits and it has enhanced her quality of life as she lives alone. The Manager has spent a lot of time getting to know Mum and helping to ensure that she is happy with the care provided and that the settling in period went well.
Mum enjoys seeing the same 2 or 3 faces regularly, and they are always so helpful and very respectful of her and take time to talk to her about her life and what she has been doing. We have absolutely no hesitation in giving them a glowing review as they are providing Mum with an excellent service, and also giving the family great peace of mind. Thank you for all you do!
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Belong at Home Manager at Belong at Home Warrington responded to this review on 22 Nov 2017:
Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mum is happy with the Belong at Home service and that the dedication of our staff is making a difference.
Review submitted from a Website Submission by Jill K (Daughter of Client) on Sunday 22 October 2017. Relates to October 2017.
Belong at Home in Warrington offers a responsive and person-centred service which has made a big difference to our family. They stepped in quickly and ably when needed. They have good systems and a professional and friendly approach. They have high standards of care and also recognise the value of forming relationships. We are very grateful to them for their expertise and kindness.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 25 Oct 2017:
Thank you for submitting your review of Belong at Home in Warrington, which is valued by all the staff team. We are delighted to hear that your family's experience of the Belong at Home service has been so positive, and trust it will continue to be so.
Review submitted from a Postal Card by Frances N (Daughter of Client) on Tuesday 17 October 2017. Relates to October 2017.
My mother's companion is exemplary. She works extremely hard and is totally efficient while treating my mother with patience and kindness and regard to her dignity.
She communicates brilliantly with us too and is doing a difficult job as well as it can be done. We are very appreciative. Thank you.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 17 Oct 2017:
Thank you for taking the time to provide us with your review of the Belong at Home service. We are pleased to know that your mother is happy with her companion and with the service received. I will ensure your comments are shared with the team.
Review submitted from a Postal Card by D M (Wife of Client) on Tuesday 17 October 2017. Relates to October 2017.
Belong Warrington were contacted in an emergency situation to provide carers to allow my husband to leave hospital. I have now received a duty rota for two weeks starting the day after my husband left hospital. Fantastic.
The carers employed are two young men who treat him with respect, dignity and also good humour. Staff and management have helped me every step of the way to give me peace of mind.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 17 Oct 2017:
Thank you for taking the time to submit your review of the Belong at Home service, which is valued by all of the staff team. We are delighted to hear that your experience of the Belong at Home service has been so positive, and trust it will continue to be so.
Review submitted from a Website Submission by Julie S (Daughter of Client) on Tuesday 17 October 2017. Relates to October 2017.
I feel confident that the Belong carers will treat mum and dad with care and respect in a genuine warm relationship.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Shield, Area Manager at Belong at Home Warrington responded to this review on 17 Oct 2017:
Thank you for taking the time to submit your review of Belong at Home. We are happy to know that you are pleased with the service received.
Review submitted from a Website Submission by Nick A (Son of Client) on Saturday 14 October 2017. Relates to October 2017.
Many thanks to Belong at Home Warrington for supporting Mum, both emotionally and practically for the previous six months in her own home. The staff are friendly, supportive and professional. Mum has enjoyed making friends with all of them, as they have managed her daily welfare and medication needs.
Recent support and significant involvement in easing the transition between independent living and full-time care in Belong Warrington has been excellent. I could not have managed without them.
Thanks to the team.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Tracy Brookes, Marketing Supervisor at Belong at Home Warrington responded to this review on 16 Oct 2017:
Thank you for taking the time to submit your review of the Belong at Home service. We are delighted to hear that the team have been able to support your mum and you are happy with the service received. I will ensure your comments are shared with the Warrington team. Kind regards.
Review submitted from a Postal Card by Alice J (Client) on Tuesday 26 September 2017. Relates to September 2017.
Every member of staff could not have done more, they are very attentive, pleasant and capable.
How likely would you be to recommend Belong at Home Warrington? Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Andrew Sheild, Belong at Home Area Manager at Belong at Home Warrington responded to this review on 26 Sep 2017:
Thanks for your lovely comments. We really value your feedback and will share with the team.
Review submitted from a Postal Card by Catherine G (Wife of Client) on Tuesday 5 September 2017. Relates to August 2017.
We have been very impressed with the training given at Belong at Home which always treats the client with great care and dignity. The carers are always cheerful and so very patient when times are difficult and we are always kept well informed if problems arise timewise.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Tracy Brookes, Marketing Supervisor at Belong at Home Warrington responded to this review on 08 Sep 2017:
Thank you for taking the time to submit your review of the Belong at Home service. We are pleased to hear that you are happy with the service received and will share your feedback with the team.
Review submitted from a Postal Card by L A (Client) on Monday 4 September 2017. Relates to August 2017.
Very friendly, very helpful. Professional.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Tracy Brookes, Marketing Supervisor at Belong at Home Warrington responded to this review on 08 Sep 2017:
Thank you for taking the time to review the Belong at Home service; we are happy to hear that you are pleased with the service provided.
Review submitted from a Postal Card by R W (Wife of Client) on Wednesday 9 November 2016. Relates to October 2016.
We find everything alright- all the carers are really good and everything is done to our satisfaction- we have found no faults with anything at all.
How likely would you be to recommend Belong at Home Warrington? Extremely Likely
Overall Standard
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Becki Prince, Customer Support and Marketing Administrator at Belong at Home Warrington responded to this review on 09 Nov 2016:
Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with Belong at Home Warrington.