Home Care Providers Owned by Focus Care Link Ltd in London
8.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in London for Focus Care Link Ltd are showing below.
View the details of all 2 locations (with 13 reviews) owned by Focus Care Link Ltd
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Focus Care Link Ltd Locations in London (2)
Focus Care Link - Waltham Forest Branch
8.5
5 reviews
Unit 1 Gateways Business Centre, 210 Church Road, London E10 7JQ
- Care Provided
- Dementia
Focus Care Link - Camden
8.9
8 reviews
248 Kentish Town Road, London NW5 2AB
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
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Focus Care Link Ltd Reviews in London (13)
8.7
Focus Care Link Ltd has a Group Review Score of 8.7 (8.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Focus Care Link Ltd must have a Review Score.
Review of
Focus Care Link - Camden
from W C (Client) published on 12 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
One of the staff is a very competent and able carer, he is always willing to help out whatever the task and I am extremely satisfied with his performance, in particular, one of the aspects that his ability to work unsupervised and get his task completed on his own once instructed.
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Treated with Dignity
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Value for Money
Review of
Focus Care Link - Camden
from D A (Son of Client) published on 12 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with my mother's four permanent carers. They are caring and look after my mother as though she was a relative. They are professional, caring, respectful and trustworthy.
I chose this agency as my father was a client many years ago and again the level of care demonstrated by the carers
I chose this agency as my father was a client many years ago and again the level of care demonstrated by the carers
was exceptional.
The head care coordinator is excellent and is always happy to accommodate our needs by making the rota as flexible as possible.
Many congratulations for delivering an excellent service of care for my mother.
The head care coordinator is excellent and is always happy to accommodate our needs by making the rota as flexible as possible.
Many congratulations for delivering an excellent service of care for my mother.
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Value for Money
Review of
Focus Care Link - Camden
from C D (Brother of Client) published on 10 July 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Timekeeping varies sometimes, one carer is very good, and some relief carers do not complete all applications of cream medication properly. Office staff are very good at notifications if carers are delayed or running late.
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Value for Money
Review of
Focus Care Link - Camden
from Alice R (Daughter of Client) published on 2 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very happy with one of the staff who is my dad's permanent carer, we would find it very hard to manage without him, he is very pleasant and so easy to get on with. This carer is very caring and reliable and gets on with the job to a high standard, my dad feels very comfortable with him which
makes all the difference to him and us. We're grateful to the carer.
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Value for Money
Review of
Focus Care Link - Camden
from Jacqueline H (Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am extremely happy with the carers that visit me.
There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly controlling
There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly controlling
and unfit for purpose. The IT system used to set up staff/client rotas is a case in point and I would suggest does not serve anyone well. Because I do not believe that any comments or evaluation provided by me will impact in any way on the quality of the services provided by Focus, I will stop there.
For note, the star rating below for Management only applies to the most senior managers or manager.
For note, the star rating below for Management only applies to the most senior managers or manager.
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Review of
Focus Care Link - Waltham Forest Branch
from Jodie D (Daughter of Client) published on 7 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Just under a year ago, my mum was discharged from the hospital with a care package with Focus Care. My mum is wheelchair-bound and bed-bound, so her needs can be quite complex. I was so worried about trusting anyone with my mum in her home that we had cameras put in, but all my worries disappeared very
quickly when we saw the level of care my mum was receiving. The care my mum receives is to a good professional standard. Not only is the personal care brilliant, but the respect and keeping my mum's dignity intact is second to none. The way the staff have gotten to build a relationship with her is irreplaceable. She trusts them wholeheartedly. I have found that if problems do arise, the company is very prompt at communicating and between us, we resolve any issues, even during out-of-hours. The carers really are caring and go above and beyond what they get paid to do.
I'm nothing but grateful for all the care my mum has so far received and continues to receive from focus care.
I'm nothing but grateful for all the care my mum has so far received and continues to receive from focus care.
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Value for Money
Review of
Focus Care Link - Waltham Forest Branch
from A C (Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff have been very good, nice, friendly and hardworking. Staff do a great job in making life very pleasant and comfortable for me. They always help me with anything I need and their management has been very supportive.
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Value for Money
Review of
Focus Care Link - Waltham Forest Branch
from Joanna R (Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall impressed with the level of care and professionalism. My carer could manage my house if I wasn’t in it. Very trustworthy. The care I’m given is very professional and outstanding. Sometimes my carer can be the only person I see during the day.
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Value for Money
Review of
Focus Care Link - Waltham Forest Branch
from D H (Client) published on 22 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall experience is very good. The staff are very friendly and efficient. Very helpful with what I asked them to help me with.
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Review of
Focus Care Link - Waltham Forest Branch
from Joanne S (Granddaughter of Client) published on 5 February 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
My nan was discharged from the hospital with many different health issues she is now unable to get out of bed unaided and requires the use of equipment. My family and I have now felt the need to put a camera up as they used over 12 packets of baby wipes in 6 days as well as over 3 months’ supply of
pads. I emailed the manager to file a formal complaint around many different issues we had noticed with their careers, this email took 5 hours to write out and has yet to be responded to 5 days later. Now don’t get me wrong I do understand if people are 'off sick' but considering one of our complaints was over oxygen misuse and another over cross-contamination there should have been someone able to help with our issues.
Instead, the way this company has dealt with these issues is to ignore them and serve notice on my nan instead which to me means they are unable to provide adequate care and not willing to try to improve. This company needs shutting down and we will be seeing them in court.
Instead, the way this company has dealt with these issues is to ignore them and serve notice on my nan instead which to me means they are unable to provide adequate care and not willing to try to improve. This company needs shutting down and we will be seeing them in court.
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Review of
Focus Care Link - Camden
from Charlie M (Client) published on 28 October 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Unable to understand autistic people and unable to have things in place for autistic people, and lie nonstop about hours. This is proven by the app we use. Stay away, use someone else as this company does not have things in place for autistic clients.
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Review of
Focus Care Link - Camden
from J B (Daughter of Client) published on 1 April 2021 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Terrible agency. Keep messing you about with time, not washing properly. Never contact you to get information about Dad's needs. They forget about whatever I tell them when I phone. Don't go near them. Absolutely terrible. Sorry, had to do this before but so angry about how my father has been treated.
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Value for Money
Review of
Focus Care Link - Camden
from M E B (Daughter of Client) published on 19 July 2018 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Bad communication, carers late, different carers on a number of occasions.
Regular carers are very good but when on holiday, they seem to struggle for carers to cover.
Regular carers are very good but when on holiday, they seem to struggle for carers to cover.
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Treated with Dignity
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Value for Money
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Awards / Recognitions (0)
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