Care Provided by Focus Care Link - Camden
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Contact Focus Care Link - Camden to get a personalised quote
Good to Know
Group / Owner
- Focus Care Link Ltd
- Private Owned
Person in charge
- Sherrie Noibi (Manager)
Are you the Owner/Manager of Focus Care Link - Camden?View your Advertising Options
Focus Care Link - Camden Reviews (8)
Over all time Focus Care Link - Camden has 8 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Focus Care Link - Camden
Loading...
Review from D A (Son of Client) published on 12 July 2024 Submitted via Website•
Overall Experience
I am very happy with my mother's four permanent carers. They are caring and look after my mother as though she was a relative. They are professional, caring, respectful and trustworthy.
I chose this agency as my father was a client many years ago and again the level of care demonstrated by the...
I am very happy with my mother's four permanent carers. They are caring and look after my mother as though she was a relative. They are professional, caring, respectful and trustworthy.
I chose this agency as my father was a client many years ago and again the level of care demonstrated by the carers was exceptional.
The head care coordinator is excellent and is always happy to accommodate our needs by making the rota as flexible as possible.
I chose this agency as my father was a client many years ago and again the level of care demonstrated by the carers was exceptional.
The head care coordinator is excellent and is always happy to accommodate our needs by making the rota as flexible as possible.
Many congratulations for delivering an excellent service of care for my mother.
Review from W C (Client / Service User) published on 12 July 2024 Submitted via Website•
Overall Experience
One of the staff is a very competent and able carer, he is always willing to help out whatever the task and I am extremely satisfied with his performance, in particular, one of the aspects that his ability to work unsupervised and get his task completed on his own once instructed.
One of the staff is a very competent and able carer, he is always willing to help out whatever the task and I am extremely satisfied with his performance, in particular, one of the aspects that his ability to work unsupervised and get his task completed on his own once instructed.
Review from C D (Brother of Client) published on 10 July 2024 Submitted via Website•
Overall Experience
Timekeeping varies sometimes, one carer is very good, and some relief carers do not complete all applications of cream medication properly. Office staff are very good at notifications if carers are delayed or running late.
Timekeeping varies sometimes, one carer is very good, and some relief carers do not complete all applications of cream medication properly. Office staff are very good at notifications if carers are delayed or running late.
Review from Alice R (Daughter of Client) published on 2 July 2024 Submitted via Website•
Overall Experience
We are very happy with one of the staff who is my dad's permanent carer, we would find it very hard to manage without him, he is very pleasant and so easy to get on with. This carer is very caring and reliable and gets on with the job to a high standard, my dad feels very comfortable with him which...
We are very happy with one of the staff who is my dad's permanent carer, we would find it very hard to manage without him, he is very pleasant and so easy to get on with. This carer is very caring and reliable and gets on with the job to a high standard, my dad feels very comfortable with him which makes all the difference to him and us. We're grateful to the carer.
Review from Jacqueline H (Client / Service User) published on 28 June 2024 Submitted via Website•
Overall Experience
I am extremely happy with the carers that visit me.
There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly...
I am extremely happy with the carers that visit me.
There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly controlling and unfit for purpose. The IT system used to set up staff/client rotas is a case in point and I would suggest does not serve anyone well. Because I do not believe that any comments or evaluation provided by me will impact in any way on the quality of the services provided by Focus, I will stop there.
There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly controlling and unfit for purpose. The IT system used to set up staff/client rotas is a case in point and I would suggest does not serve anyone well. Because I do not believe that any comments or evaluation provided by me will impact in any way on the quality of the services provided by Focus, I will stop there.
For note, the star rating below for Management only applies to the most senior managers or manager.
Review from Charlie M (Client / Service User) published on 28 October 2021 Submitted via Website•
Overall Experience
Unable to understand autistic people and unable to have things in place for autistic people, and lie nonstop about hours. This is proven by the app we use. Stay away, use someone else as this company does not have things in place for autistic clients.
Unable to understand autistic people and unable to have things in place for autistic people, and lie nonstop about hours. This is proven by the app we use. Stay away, use someone else as this company does not have things in place for autistic clients.
Review from J B (Daughter of Client) published on 1 April 2021 Submitted via Website•
Overall Experience
Terrible agency. Keep messing you about with time, not washing properly. Never contact you to get information about Dad's needs. They forget about whatever I tell them when I phone. Don't go near them. Absolutely terrible. Sorry, had to do this before but so angry about how my father has been...
Terrible agency. Keep messing you about with time, not washing properly. Never contact you to get information about Dad's needs. They forget about whatever I tell them when I phone. Don't go near them. Absolutely terrible. Sorry, had to do this before but so angry about how my father has been treated.
Review from M E B (Daughter of Client) published on 19 July 2018 Submitted via Website•
Overall Experience
Bad communication, carers late, different carers on a number of occasions.
Regular carers are very good but when on holiday, they seem to struggle for carers to cover.
Bad communication, carers late, different carers on a number of occasions.
Regular carers are very good but when on holiday, they seem to struggle for carers to cover.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 October 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
News
There are no news items for Focus Care Link - Camden.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Focus Care Link - Camden.
Accreditations
There are no accreditations posted yet for Focus Care Link - Camden.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Focus Care Link - Camden
How many Carers does Focus Care Link - Camden employ?
Focus Care Link - Camden employs 108 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Focus Care Link - Camden to verify any information. View our terms and conditions. Focus Care Link - Camden has a Basic Service -what a Basic Service includes.