Focus Care Link - Camden

248 Kentish Town Road, London NW5 2AB
Review Us
8.9 8 Reviews
  • Focus Care Link - Camden, London
Other Home Care Providers you may be interested in:
Member Logo
Home Care Providers belonging to Care24Seven - Care at Home
Care24Seven - Care at Home
8.2
Member Logo
Home Care Providers belonging to Paragon Home Healthcare
Paragon Home Healthcare
8.5
Member Logo
Home Care Providers belonging to Cheriton Homecare Ltd
Cheriton Homecare Ltd
10
Member Logo
Home Care Providers belonging to Tiggo Care
Tiggo Care
10
Member Logo
Home Care Providers belonging to PillarCare Agency
PillarCare Agency
9.9
Member Logo
Home Care Providers belonging to Parkgate Nursing Agency
Parkgate Nursing Agency
8.5
Show Focus Care Link - Camden on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Good to Know

Person in charge

  • Sherrie Noibi (Manager)
Are you the Owner/Manager of Focus Care Link - Camden? View your Advertising Options

Focus Care Link - Camden Reviews (8)

8.9

Focus Care Link - Camden has a Review Score of 8.9 (8.907) out of 10, based on 5 reviews in the last 2 years.
Over all time Focus Care Link - Camden has 8 reviews.

Overall Experience
  • 3
  • 2
  • 0
  • 1
  • 2
Date Published
  • 8
  • 0
  • 0
  • 5
  • 3
Reviewer Connection to Focus Care Link - Camden
  • 3
  • 3
  • 1
  • 1
Total of 8, showing 1-8
Review from W C (Client) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the staff is a very competent and able carer, he is always willing to help out whatever the task and I am extremely satisfied with his performance, in particular, one of the aspects that his ability to work unsupervised and get his task completed on his own once instructed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D A (Son of Client) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with my mother's four permanent carers. They are caring and look after my mother as though she was a relative. They are professional, caring, respectful and trustworthy.
I chose this agency as my father was a client many years ago and again the level of care demonstrated by the carers
was exceptional.
The head care coordinator is excellent and is always happy to accommodate our needs by making the rota as flexible as possible.
Many congratulations for delivering an excellent service of care for my mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C D (Brother of Client) published on 10 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Timekeeping varies sometimes, one carer is very good, and some relief carers do not complete all applications of cream medication properly. Office staff are very good at notifications if carers are delayed or running late.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alice R (Daughter of Client) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy with one of the staff who is my dad's permanent carer, we would find it very hard to manage without him, he is very pleasant and so easy to get on with. This carer is very caring and reliable and gets on with the job to a high standard, my dad feels very comfortable with him which
makes all the difference to him and us. We're grateful to the carer.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqueline H (Client) published on 28 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am extremely happy with the carers that visit me.
There are individual supervisors and office administrators who are very helpful and clearly wish to provide a good quality service. However, I believe the systems and management strategies overseen by Senior Managers are inefficient, overly controlling
and unfit for purpose. The IT system used to set up staff/client rotas is a case in point and I would suggest does not serve anyone well. Because I do not believe that any comments or evaluation provided by me will impact in any way on the quality of the services provided by Focus, I will stop there.
For note, the star rating below for Management only applies to the most senior managers or manager.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Charlie M (Client) published on 28 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unable to understand autistic people and unable to have things in place for autistic people, and lie nonstop about hours. This is proven by the app we use. Stay away, use someone else as this company does not have things in place for autistic clients.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Daughter of Client) published on 1 April 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Terrible agency. Keep messing you about with time, not washing properly. Never contact you to get information about Dad's needs. They forget about whatever I tell them when I phone. Don't go near them. Absolutely terrible. Sorry, had to do this before but so angry about how my father has been treated.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M E B (Daughter of Client) published on 19 July 2018 Submitted via Website • Report
Overall Experience 2.0 out of 5
Bad communication, carers late, different carers on a number of occasions.
Regular carers are very good but when on holiday, they seem to struggle for carers to cover.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.9 (8.907)

Overview of Review Score

The Review Score of 8.9 (8.907) out of 10 for Focus Care Link - Camden is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.407 for Focus Care Link - Camden is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 27 Ratings = 4.407
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Focus Care Link - Camden is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Focus Care Link - Camden

What Type of Services does Focus Care Link - Camden offer?

Focus Care Link - Camden offers Home Care.

How many Carers does Focus Care Link - Camden employ?

Focus Care Link - Camden employs 143 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Focus Care Link - Camden to verify any information. View our terms and conditions. Focus Care Link - Camden has an Basic Service - more info.