"Grandma and Pop both used Bridgewater for many years and were always very happy with the care they received.
Would recommend Bridgewater…"
Read all 30 reviews
Visiting Care from
£30.80
/ hour
Live-in Care from
£1,650
/ week
Bridgewater Home Care offers high-quality non-medical care and support at home, providing older and vulnerable adults with a better quality of life.
Their team of Care Specialists are passionate ... Read more
"I have had visits over the past 3 months from Bridgewater and have been very happy and satisfied with the service and care I have received…"
Read all 26 reviews
Visiting Care from
£26
/ hour
Live-in Care from
£600
/ week
Bridgewater Home Care is a leading provider of non-medical, relationship focussed, care at home for vulnerable adults in Warrington and pride themselves in the exceptional quality of the care they ... Read more
Care Provided
Visiting Care
Live-in Care
Dementia
Bridgewater Home Care Reviews in Cheshire (56)
9.6
Bridgewater Home Care has a Group Review Score of 9.6 (9.631) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bridgewater Home Care must have a Review Score.
from Sarah C (Granddaughter of Client) published on 26 March 2026
Submitted via Website • Report
Overall Experience5.0 out of 5
Grandma and Pop both used Bridgewater for many years and were always very happy with the care they received.
Would recommend Bridgewater to anyone who needed help. Bridgewater are very person centred and it was a pleasure to have them look after my grandparents and trusted them completely.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you so much for your kind words. It truly means a lot to us that both your Grandma and Pop were happy with the care they received over the years. It was an absolute privilege to support them, and we're really grateful for the trust you placed in our team.
from Lynne D (Daughter of Client) published on 11 December 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
Mum has been receiving personal care from Bridgewater Homecare for the past few years and now has Home Help. When Dad needed care we requested that the same company was used as we were very happy with the standard of care and the professional, caring approach from the owners, management and carers.
The package was arranged very carefully, so that Dad's package was coordinated with Mum's. When Dad was given overnight care for 3 nights weekly, managers thoughtfully arranged this for consecutive nights so I could return home for half of the week.
Carers have been outstanding and it is clear that recruitment of staff is excellent as all carers genuinely care for the service users. I particularly like that owners and managers are 'hands on' and take part in the personal care of service users, including Waking Night care.New carers have an excellent induction including shadowing. Managers are approachable, easily contacted and very professional. I know that my parents are in good hands.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you so much for your lovely review. We're really pleased to hear that both your mum and dad have felt well supported, and that the coordination of their care has helped you too. Your kind words about our Care Specialists and the team mean a lot. I will pass on your kind comments to our team. Thank you for trusting us with your parents' care. It's truly our privilege.
from A C (Client) published on 5 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I am very happy with my care.
I came to Bridgewater because of bad care.
I would certainly recommend Bridgewater Home Care.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you for your wonderful review! We are thrilled to hear that you are pleased with the service we provide. We will certainly pass along your thoughtful feedback to the team. We greatly appreciate the trust you have placed in Bridgewater Home Care.
from R D (Client) published on 5 December 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The company staff are so helpful, 5 stars to all. Very pleasant. Excellent in all understanding. (God bless you all)
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you so much for your lovely words. We're truly grateful and will pass your kindness on to the whole team.
from S R (Son of Client) published on 8 October 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I'd just like to say how amazing the Bridgewater team is. Nothing is to much trouble and everyone is a credit to the business. We have both daytime and overnight care. One thing that stands out is how the owner of the business is fully invested in the care from the company and even spent a night looking
after my mum. Anyone that is at such a high level and is prepared to do the hard shifts and be part of the team just shows you the quality of the company. I highly recommend anyone considering care, contacts Bridgewater and sees how impressive they are. A real professional company with a family caring feel to it. Thank you to every one of you.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you so much for your wonderful feedback and kind words! We truly appreciate you taking the time to share your experience with Bridgewater Home Care. It means a great deal to our whole team to know that the care and support we provide have made a positive difference for your mum and your family. Your recognition of the team's dedication, including our hands-on approach, really means a lot. Thank you again for your trust and recommendation.
from Roy E (Client) published on 8 October 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Very, very pleased with the service
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you for your wonderful review! We are thrilled to hear that you are pleased with the service we provide. We will certainly pass along your thoughtful feedback to the team. We greatly appreciate the trust you have placed in Bridgewater Home Care.
from Ann H (Client) published on 18 August 2025
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
The service I receive is outstanding
All the staff look of my presentation and insure a high standard of care
All the staff are not just my carers they are my friends
I don't know where I would be without them
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you so much for your kind words. We are truly delighted to know that you feel supported, cared for, and valued by our team. Building genuine friendships and ensuring the highest standards of care are at the heart of everything we do, so hearing this means the world to us. We'll be sure to pass your lovely feedback on to the staff members, they will be thrilled to know they've made such a positive difference.
from C O (Daughter of Client) published on 18 June 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We have had a great experience with Bridgewater, especially with one staff member in particular who is just so lovely and professional with us all as a family. Our dad who is suffering with a stage 4 palliative brain tumor is so comfortable with two members of staff in particular and other members of
the team.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you so much for your kind words and thoughtful review. We're truly honoured to be supporting your family during such a difficult time. It means a great deal to hear that your dad feels comfortable with our team, and we'll be sure to pass your lovely feedback on to the staff members you mentioned, it will mean the world to them. Providing compassionate, professional care is at the heart of everything we do, and we're grateful for the trust you've placed in us. Please don't hesitate to reach out if there's anything more we can do.
from Lindsay E (Daughter of Client) published on 21 January 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
We have been using Bridgewater Care for about a month.
The initial meeting which established the needs of the client was very friendly and thorough.
We have nothing but praise for the service they offer. The staff are all caring and compassionate to both the client and relatives. The care is provided
by a consistent team.
They have been exceptionally flexible and have met the family's needs as they have changed.
The record of information is updated after every visit and provides both the next set of carers and the family with up-to-date information on the care that has been provided.
The waking nights calls have provided the family with an opportunity to get a good night's sleep safe in the knowledge our loved one is being well cared for.
There has been very good communication with other agencies involved with the family.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you for taking the time to share such a thoughtful and generous review. We are truly inspired to hear how our team has made a positive difference for you. Your feedback is deeply valued by both myself and the entire team, and I will ensure your kind words are shared with them. Thank you for placing your trust in Bridgewater Home Care.
from T P (Granddaughter of Client) published on 21 January 2025
Submitted via Website • Report
Overall Experience5.0 out of 5
I cannot sing this company's praises high enough. Each and every single member of staff, including the owners themselves went above and beyond to care for my Nan. They provided my Nan with the most wonderful care, they became her friends and loved her like she was their own family. I can say without
a shadow of a doubt that my Nan wouldn't have stayed with us for as long as she did without their care and devotion to her and I will be forever grateful to them all. They ensured her last months were full of laughter and love and that my Nan, a very proud and independent lady, maintained her dignity right until the end. Bridgewater you are all amazing.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you for your kind words and for sharing your experience with us! We are delighted to know that our service has met your expectations. Your feedback means so much to our team, and I'll be sure to share your lovely comments with them. Thank you for choosing Bridgewater Home Care and for placing your trust in us.
from Christian O (Son of Client) published on 20 December 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
In the last three weeks of my mum's life, we were privileged and blessed to be supported by Bridgewater Home Care (Halton). The service and care that everyone provided was absolutely outstanding. We were visited every day, several times a day, to assist us in looking after Mum and providing sensitive
and compassionate end-of-life care. The wonderful carers became part of our family during the weeks that they cared for us and for Mum. They were flexible, thoughtful, compassionate, friendly and respectful, nothing was too much trouble at all. The care and support that they provided to our family meant that we could fulfil Mum's wish, which was to remain at home, the home that she loved so much, surrounded by her family, in her final weeks, days and hours. Each and everyone of you, both management and carers, made such a difference to our lives and we will always be truly grateful to you. Thank you for your kindness and for providing Mum with such beautiful care, dignity and respect.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to our team of care specialists. Thank you for putting your trust in Bridgewater Home Care.
from Olivia H (Daughter of Client) published on 2 October 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
So far, my experience has been amazing. I feel very reassured with my carers and they make my mum feel very comfortable. They are very friendly and will go above and beyond for my mum. I am forever grateful for all that you do.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you for your wonderful review! We are thrilled to hear that you are pleased with the service we provide. We will certainly pass along your thoughtful feedback to the team. We greatly appreciate the trust you have placed in Bridgewater Home Care.
from M C (Niece of Client) published on 25 September 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
My uncle had the late stages of dementia but as far as he was concerned, there was nothing wrong with him, only a slight memory problem, so didn't need any help at all, even though he lived alone. The carers worked with the family to gradually introduce care. The staff were so professional and friendly
that he quickly came to accept them. When a carer arrived to find an unexpected problem, she immediately contacted the office to arrange for her schedule to be rearranged so that she could stay and support him until the family were able to arrive. I found the management and all staff very friendly and willing to try to accommodate any changes I needed to make as circumstances changed, which helped with the stress of being responsible for a vulnerable member of the family.
Reply from Lyndsey Griffiths, Care Manager at Bridgewater Home Care (Halton & Frodsham)Thank you for your wonderful review! We are delighted to know that you are satisfied with the service we offer. We will be sure to share your kind feedback with the team. We truly value the trust you have placed in Bridgewater Home Care.
from Lin T (Daughter of Client) published on 16 July 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
Absolutely fantastic service from Bridgewater Home Care. I must admit, I was anxious about going away and leaving my dad who suffers with dementia. I need not have worried as the care manager reassured me right from our initial meeting that everything would be ok and she was right. When I returned,
Dad was relaxed and was well and happy and talked about how lovely the staff were and how nice it was having them to visit, he really enjoyed their company. I would highly recommend to anyone and I have already booked some time for later in the year. Nothing is too much trouble and the care manager even went out of her way to get papers and any extra shopping required for my dad. Thank you to you all.
Reply from Shehan Fernando, Director at Bridgewater Home Care (Halton & Frodsham)Thank you for taking the time to leave a lovely review and we are really pleased to hear that you are happy with the service we provide. I will ensure your kind words are passed on to your team. Thank you for putting your trust in Bridgewater Home Care.
from C G (Client) published on 19 June 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have had visits over the past 3 months from Bridgewater and have been very happy and satisfied with the service and care I have received for which I have been very grateful.
from Brian F (Son-in-law of Client) published on 21 May 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
We have been delighted with the high level of care my mother-in-law has received from Bridgewater Home Care. The carers have always been understanding, sensitive and professional demonstrating a very high level of conduct and competence. Our regular carer has always arrived on time and displayed a cheerfulness
which has lifted all our spirits.
Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)Thank you for this very kind review, we always strive to provide a high standard of care and I'm glad this is clear in the care you receive for your mother-in-law.
from H P (Granddaughter of Client) published on 1 May 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
We have recently moved my gran's care over to Bridgewater after reading the good reviews and having a couple of personal recommendations too. Everything, right from the first contact with them, has been positive. The care coordinator came out to do a thorough needs assessment and completed all the paperwork
to get the care arranged. From the wonderful care staff that come out to Gran's visits, we cannot fault the service and experience we have had so far. Gran has advanced Alzheimer's and the carers that visit treat her with dignity and show compassion whilst providing the personal care and administering the medication that she needs. I wouldn't hesitate to recommend Bridgewater to others.
Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)Thank you for taking the time to write this lovely review! We are very lucky to have a team of great care specialists; they all look forward to Gran's visits. I will pass on your kind words to her team.
from D T (Client) published on 18 March 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
What can I say, what a wonderful company, there should be more like this. I feel like I've won the lottery after the nightmare company I had before. The carers I have are so kind and gentle, they go out of their way to do anything for you and spend time talking to you, I love them all. My little dog
waits for them to come, the care and attention they give is excellent. 100%. Thank you Bridgewater Home Care.
Reply from Shehan Fernando, Director at Bridgewater Home Care (Halton & Frodsham)Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to your team of care specialists. Thank you for putting your trust in Bridgewater Home Care.
from Ursula B (Wife of Client) published on 12 March 2024
Submitted via Website • Report
Overall Experience5.0 out of 5
We are very satisfied with all of the care my husband receives. My husband is diagnosed with Dementia and all the staff are really patient with him. All of the staff go above and beyond and show so much care and compassion towards him and myself.
Reply from Shehan Fernando, Director at Bridgewater Home Care (Halton & Frodsham)Thank you for taking the time to leave this kind review. We are really pleased to hear that you are happy with the service we provide. I will pass on your lovely comments to your team of care specialists, who speak very highly of your husband. Thank you for putting your trust in Bridgewater Home Care.
from D S (Daughter of Client) published on 4 March 2024
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Took my mum to the Christmas Party you arranged. Just wanted to say we thoroughly enjoyed it. It is the first time Mum has actually been to one and was a bit hesitant at first to go, but once coaxed by my husband and I she was really happy she went! Thank you to all the staff who kept everyone entertained
with quizzes etc and especially for the wonderful choir - the children from the school - they made it ever more delightful!
Reply from Rebecca Crawshaw, Care Manager at Bridgewater Home Care (Warrington)Thank you for taking the time to leave this lovely review! We are happy to hear that you all enjoyed the party; it was wonderful to see everyone having a good time. We hope to see you all at the next one!
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