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Home Care Provider Owned by In Home Care Ltd in West Sussex

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9.4 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by In Home Care Ltd in West Sussex

Only the locations & reviews in West Sussex for In Home Care Ltd are showing below.

View the details of all 3 locations (with 212 reviews) owned by In Home Care Ltd

In Home Care Ltd Locations in West Sussex (1)

1 Home Care Provider owned by In Home Care Ltd in West Sussex
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In Home Care - Chichester & Bognor
93 East Steet, Chichester PO19 1HA 
8.9 53 reviews
In Home Care - Chichester & Bognor, Chichester, West Sussex
"Your carers came just for a few days to cover end of life. The thing that impressed me most was that they were all kind and gentle in their…"   Read all 53 reviews
  • Visiting Care from £32 / hour
  • Live-in Care from £1,500 / week

In Home Care provides care and support to people in their own homes who need a little extra help to remain independent and able to live their lives on their own terms. A wide variety of home care ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

In Home Care Ltd Reviews in West Sussex (53)

9.4

In Home Care Ltd has a Group Review Score of 9.4 (9.434) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to In Home Care Ltd must have a Review Score.

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Review of

In Home Care - Chichester & Bognor

from E B (Wife of Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your carers came just for a few days to cover end of life. The thing that impressed me most was that they were all kind and gentle in their care but also in their manner.
Reply from Michele Glendinning, Registered manager at In Home Care - Chichester & BognorThank you so much for taking the time to review us. We appreciate all feedback and will ensure feedback is passed over to our lovely carers. Many Thanks
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Review of

In Home Care - Chichester & Bognor

from D S (Daughter of Client) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the professionalism, love and care all the ladies at In-Home provide for my mums daily care visits. Even the person in accounts is a pleasure to speak with! Friendly and supportive and only too happy to go the extra mile when needed. I know how much mum looks forward to your visits to
assist her and is always singing your praises and I too am so reassured to know you are all there to help mum. Thank you.
Reply from Michele Glendinning, Registered manager at In Home Care - Chichester & BognorIt's always a pleasure. Thank you for taking the time to review the team.
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Review of

In Home Care - Chichester & Bognor

from J P (Daughter of Client) published on 4 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always really responsive to changes and queries regarding my mum's care.
Carers are very good. Sometimes have teething problems with a new carer which is to be expected, but these are always sorted out quickly and without fuss.
Good continuity of carers. The office staff are very helpful and respond
quickly to emails and calls. They are also very good at keeping me informed of any changes or concerns about mum's health and wellbeing.
Reply from Michele Glendinning, Registered manager at In Home Care - Chichester & BognorThank you so much for taking the time to review us. We are always happy to help and support you in any way we can.
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Review of

In Home Care - Chichester & Bognor

from Gillian B (Client) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had very good care and understanding of my problems from all the carers, who are all kind and ready to listen and help me work through any problems I have. I would highly recommend them for their care and support.
Reply from Michele Glendinning, Registered manager at In Home Care - Chichester & BognorThank you so much for taking the time to review us. I will pass this on to the carers. Many thanks.
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Review of

In Home Care - Chichester & Bognor

from Laurence E (Partner of Client) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far, during the months of June and July, In Home Care has looked after my partner with a very caring attitude; they are patient, treat him with great care and look after him to a very high standard. Obviously, he has favourites, which he won't name.
Reply from Alexis Davey, Operations Director at In Home Care - Chichester & BognorThank you so much for taking the time to leave a review and feedback on the service we provide.
It has been a pleasure to be able to support your partner. I will share your kind words with the team.
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Review of

In Home Care - Chichester & Bognor

from A K (Next of Kin) published on 14 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent carers who are very cheerful and interested in the client.
Shopping trips and outings provided.
Efficient and effective care.
Punctual and kind and good at cooking!
Recommended to friends.
Well done.
Reply from Alexis Davey, Operations Director at In Home Care - Chichester & BognorThank you so much for taking the time to review our services. It means so much, I will share your kind words with the team.
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Review of

In Home Care - Chichester & Bognor

from Damian P (Son of Client) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I are very happy with the care and support being given to our dad by In Home Care carers.
This has made our lives so much easier, supporting our dad, who has dementia was becoming a real struggle.
We really appreciate the help and support we receive.
Reply from Alexis Davey, Operations Director at In Home Care - Chichester & BognorThank you so much for taking the time to review our services. It’s a pleasure to support Dad and means so much to us that we can make such a difference not only to Dad but yourselves. I will share your review with the team.
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Review of

In Home Care - Chichester & Bognor

from L S (Daughter of Client) published on 23 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very satisfied with the care of my father. Morning support is not always the same. Sometimes a shower sometimes not. Also, I do not have family access to your system to know if the visit is confirmed which would be helpful.
Reply from Alexis Davey, Operations Director at In Home Care - Chichester & BognorGood morning, thank you so much for taking the time to review our services. Glad to hear you are overall happy with the service. I know Dad's mobility is variable and sometimes he declines a shower but we can arrange a review to discuss this. I have checked and I can see you have been given access to our system but if you can not see it your end, I will make contact this morning to ensure this is rectified immediately.
Thank you again for your time.
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Review of

In Home Care - Chichester & Bognor

from C K (Client) published on 8 February 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Whilst I am treated with dignity and respect, I do not feel that the carers always do things the way I would like. I appreciate that they have to work within a time constraint but I feel that some of the carers do not consider your wants or needs as much as they should, perhaps this is because they
feel under pressure to finish my care quickly so that they can move on to the next one. I know they have a lot of calls to get through in a day and maybe this is having an impact on the service they provide.
I feel that the on-call service would work better if there were staff assigned to each area, i.e. a team for Chichester and separate teams for the other areas. The staff covering the Chichester on-call, for example, would then know the Chichester clients, which would save me having to explain who I am, which branch I am associated with and which carers I am referring to each time I phone up.
Reply from Alexis Davey, Operations Director at In Home Care - Chichester & BognorGood afternoon Charlotte,
Thank you for taking the time to feedback on our service. I am sorry to hear you are not 100% satisfied but appreciate the suggestions. I am so glad to hear you are treated with dignity and respect. I will share your feedback and someone will be in touch should you wish to discuss this in further detail.
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Review of

In Home Care - Chichester & Bognor

from Kasia B (Daughter of Client) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful for your help with looking after my mother, carers show great compassion and understanding of her needs. Thanks to your help I can spend some time with mum as a daughter rather than just her carer.
Reply from Lauren Beard, Registered Manager at In Home Care - Chichester & BognorThank you so much for taking the time to review us, it really is appreciated. I am so pleased that you are able to spend time with mum as a daughter rather than just her carer. I can imagine this means so much to you. Again, thank you for taking the time to complete this review.
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Review of

In Home Care - Chichester & Bognor

from Brian C (Husband of Client) published on 22 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All your carers are most considerate and helpful. It would be very difficult for us to manage without them.
Reply from Lauren Beard, Registered Manager at In Home Care - Chichester & BognorThank you so much for taking the time to review us. We really do appreciate your feedback.
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Review of

In Home Care - Chichester & Bognor

from Carolyn W (Daughter of Client) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been using In Home Care for many years just for an hour a week as "insurance" for when they needed more. Mum needed help when she came out of the hospital, and they were brilliant, gave me lots of support in getting the right things in place, and they visited her at the times we needed.

Now, Dad is on his own, they are providing extra care for him in the evenings, and I have always managed to get the time I need.
They always try hard and bring little extras such as a cupcake and flag for the jubilee, and a present for Christmas.
They just need to offer direct debit for invoice payment, but as the invoices are monthly, not too bad.
Reply from Lauren Beard, Registered Manager at In Home Care - Chichester & BognorThank you so much for taking the time to review us. It has been a pleasure caring for Mum and now Dad. I am glad to hear that you get the times you have requested. Again, thanks for taking the time to review us. In regards to the direct debit, we are unable to offer this service as it is not an option in care, but we do allow for standing orders.
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Review of

In Home Care - Chichester & Bognor

from J M (Client) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies are always kind, helpful and punctual.
Reply from Lauren Beard, Registered Manager at In Home Care - Chichester & BognorThank you so much for taking the time to complete a review for us, I am glad you are happy with the service that we provide to you. It is a pleasure to care for you also, again thank you so much from all the Chichester team.
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Review of

In Home Care - Chichester & Bognor

from Rachel M (Daughter of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kept very well informed. Friendly and helpful. A noticeably more attentive service than previous service providers.
Reply from Lauren Beard, Registered Manager at In Home Care - Chichester & BognorThank you so much for taking the time to review us. I am extremely pleased that you are happy with the care that we are providing, again many thanks.
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Review of

In Home Care - Chichester & Bognor

from Sarah B (Daughter of Client) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can't thank you all enough for the care, support, kindness, laughs and smiles that you all brought to our family when our Mum was receiving care from you, being a close family we thought we could do everything ourselves but once your company started helping us every visit that you made to our mum
was a happy one, she looks forward to seeing you all, and you gave us as a family the help and support we needed. Your staff are helpful and friendly, professional, kind and caring, every member of your staff treated our Mum with the utmost care and professionalism and took the time to really get to know her and her needs as well as ours. You help us all right till the very end and we will always be forever grateful for that. Thank you all for everything.
Reply from Lauren Beard, Registered Manager at In Home Care - Chichester & BognorThank you so much for taking the time to complete such a kind worded review it really is appreciated, It was a pleasure to care for your mum.
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Review of

In Home Care - Chichester & Bognor

from Barbara C (Wife of Client) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband was diagnosed with terminal cancer, the shock was immense. At first, he was able to care for his personal needs and was mobile, but there came a time when he was no longer able to do so, and we then had to ask for help. We contacted a hospice, who opened many doors and were able to help
with his care. They were amazing and stabilised by him giving so much support. The next stage was to have the In Home Care Team continue my husband's care, this they are doing brilliantly. Each carer brings a smile and cheerful start to his day, they are exemplary, and nothing is too much trouble for them. Knowing he is in safe, caring hands relieves the pressure on me greatly. Thank you all so much.
Reply from Lauren Beard, Deputy Manager at In Home Care - Chichester & BognorThank you so much for spending the time to complete such a lovely review. It really is a pleasure to care for your husband, and we are so pleased that you are both very happy with the service that In Home Care provide. Receiving such a kind worded review really is much appreciated. Thank you from all at Chichester Office.
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Review of

In Home Care - Chichester & Bognor

from Philippa O (Daughter of Client) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Registered Manager is particularly proud of the service she runs. Her staff want to be more than just carers. They always come in with a smile because they want their patients to have a really bright start to their day and last thing, a really comforting end to the evening. Unsurprisingly, when
it comes to a loved one, it is a very difficult decision to make to have someone other than a family member care for our dear mum but we make no bones about it that we would have struggled without the care and compassion the In Home Care nurses were most able and willing to provide. It would be difficult to single out an individual for praise as all the In Home staff were wonderful; we could not have had better. Additionally, all of the staff we have interacted with have been incredibly kind, compassionate and professional. Importantly, mum loved them all. I would not hesitate for a second to recommend In Home Care to anyone. They have been a blessing. Thank you.
Reply from Lauren Beard, Registered Manager at In Home Care - Chichester & BognorThank you for spending your time completing such a lovely review, it really is much appreciated. Caring for Mum was a pleasure and we are glad that you are happy with the care we provide, I am definitely proud of my team and shall share this with them, again thank you so much!
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Review of

In Home Care - Chichester & Bognor

from Anthony H (Client) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In Home Care - Chichester & Bognor have a great team of carers working for them. They have a fantastic manager. The carers that attend are always very professional and are always punctual with a smile on their faces. No request is never to small and In Home Care - Chichester & Bognor will always try
their best to action any requests. As a client of In Home Care - Chichester & Bognor, I would highly recommend them.
Reply from Lauren Beard, Care Manager at In Home Care - Chichester & BognorThank you so much for your kind review! I am so pleased that you are happy with the service In Home Care provide to you. It is a pleasure to support you! Again, I can't thank you enough for taking the time to complete a review for us. I shall pass this on to the carers as well.
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Review of

In Home Care - Chichester & Bognor

from Shirley R (Client) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have wished for more caring, welcoming carers, so proficient. Good to get on with and buoyantly, such lovely carers.
Reply from Lauren Mortimer, Care Manager at In Home Care - Chichester & BognorThank you for taking the time to send such a lovely review, I will ensure to pass your kind words over to all the team.
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Review of

In Home Care - Chichester & Bognor

from Emma E (Daughter of Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was put under palliative care through the hospice last year. He was living well independently, but in October, his condition declined and it was clear he needed care. The hospice handed us a booklet of care agencies and my sister made contact with some. In Home Care was the first to respond and
after conversations with the manager, we felt this agency was right for the job. Our dad was reluctant to have just one visit per day at the start, but he soon came to rely on the In Home Care team for all his personal care and eventually had four visits per day. The team are professional but friendly and would have a laugh with Dad which he loved. They helped celebrate his birthday and gave him a Christmas gift. More importantly, they took control of medical matters, contacting the GP, pharmacy etc when needed and always communicated well with my sister and me, addressing concerns quickly if we had any. They have remained in contact since Dad died and have been so kind.
Reply from Lauren Mortimer, Registered Manager at In Home Care - Chichester & BognorThank you for taking the time to send such a lovely review. Your kind words will be of comfort to all the team who had the privilege of caring for and building a rapport with Dad. We are pleased to know that our services made a difference and exceeded expectations.
Thank you again from all the team at In Home Care.
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Awards / Recognitions (8)

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