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Home Care Provider Owned by 1st Homecare Group in Hertfordshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by 1st Homecare Group in Hertfordshire

Only the locations & reviews in Hertfordshire for 1st Homecare Group are showing below.

View the details of all 3 locations (with 170 reviews) owned by 1st Homecare Group

1st Homecare Group Locations in Hertfordshire (1)

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1 Home Care Provider owned by 1st Homecare Group in Hertfordshire
1st Homecare (Kings Langley)

14 Langley Wharf, Railway Terrace, Kings Langley WD4 8JE 

9.9 60 reviews
"Always there to support, make suggestions, adaptable when necessary and quick to respond to additional needs. 1st Homecare have made a big…"   Read all 60 reviews

Part of the 1st Homecare Group, 1st Homecare Kings Langley takes pride in delivering a friendly and reliable service to people's homes in Kings Langley, Watford, Hemel Hempstead, and surrounding areas. The group also has offices based in Oxfordshire… Read more about 1st Homecare (Kings Langley)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £30 / hour

1st Homecare Group Reviews in Hertfordshire (60)

9.9

1st Homecare Group has a Group Review Score of 9.9 (9.879) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to 1st Homecare Group must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to 1st Homecare Group
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Review of

1st Homecare (Kings Langley)

from maureen P (Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, office and care sector,all very professional and friendly, couldn't ask for better carers , who do all they can to accommodate all the different needs we as service users have. I am absolutely happy with the service the company provides and would recommend them 100% .
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review I do appreciate your time in writing this.Over the years I know we have been able to support you with your changing needs and I am so pleased we have been able to support you for so long. Thank you for your 100% recommendation.

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Review of

1st Homecare (Kings Langley)

from Anne H (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always there to support, make suggestions, adaptable when necessary and quick to respond to additional needs. 1st Homecare have made a big difference to not only my mum's life, but also my dad's and the rest of the families life. Huge Thank you, we could not have got through the last 3 years without
you.
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Review of

1st Homecare (Kings Langley)

from Irene C (Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is so important and a relief to know that a carer will be coming in each day and to know that they are efficient, friendly and able to provide the help needed. I would not be able to cope without their help and they are always cheerful and ready to listen, asking how I am getting on and always asking
if there is anything else that needs to be done before they leave.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review , I know you have a lovely relationship with your regular carers and I am really pleased to hear that they support you so well.

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Review of

1st Homecare (Kings Langley)

from Peter A (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial meeting with 1st Homecare & Dad, we were immediately impressed with the detail, care & respect that was provided. Now the care package is in place, we are very happy and reassured that Dad is being well looked after. The carers are professional & compassionate, giving us peace of mind.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I am pleased that Dad has taken so well to his carers, its great to hear the carers are professional and compassionate and that the care we provide gives you all peace of mind that Dad is being looked after. We are delighted that Dad has settled back in to his home so easily.

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Review of

1st Homecare (Kings Langley)

from David G (Husband of Client) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the carer and the service from Homecare
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review I know you had a lovely relationship with our carer and she is ready to support you again anytime you need.

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Review of

1st Homecare (Kings Langley)

from Lynn B (Daughter of Client) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having a carer for dad allows me to have time out. The service provided by carer and office staff is excellent. I couldn't cope without them.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review. We are pleased we can continue to support you and dad with the recent increase to dad's care.

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Review of

1st Homecare (Kings Langley)

from L R (Daughter of Client) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Kings Langley 1st Homecare team have been superb support through a very challenging time. All of the carers have shown compassion and kindness when caring for my father which has been greatly appreciated.
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Review of

1st Homecare (Kings Langley)

from Anne G (Daughter of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a new user of 1st Homecare, my experience has been excellent, they have been very proactive at highlighting any issues that may arise with my Mum's care. They are very efficient and a pleasure to work with and most importantly Mum is very happy.
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Review of

1st Homecare (Kings Langley)

from D N (Son of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has remained capable and independent, living on his own into his nineties, but has recently reluctantly agreed to start receiving some initial care support at home as he has become more frail and is finding things a lot harder. The office staff and carers from 1st Homecare Kings Langley have all
been very helpful, supportive, and understanding of his situation, his developing needs, and his continuing independent personality and character, and are working hard to gain his trust and confidence.
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Review of

1st Homecare (Kings Langley)

from J H (Client) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the times I have been connected to 1st Homecare I have always received the best of care.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you very much for your review, I am pleased to hear you feel you always receive the best of care.

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Review of

1st Homecare (Kings Langley)

from F D (Wife of Client) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer comes once a week. She is so easy to get on with and is very supportive.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for taking the time to fill in this review, I am pleased that you get on so well with your carer and that you feel supported by her.

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Review of

1st Homecare (Kings Langley)

from Don B (Son of Client) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good carers and management staff - great service.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review, we do appreciate it. I will pass your comments to the other members of the team here.

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Review of

1st Homecare (Kings Langley)

from F M (Client) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My hearing and mobility are somewhat impaired but the carers make allowances. The times which they come are irregular and sometimes they find it hard to say when they will be coming the next day. They are always polite. On the whole, I am satisfied with the service. I find it a little expensive and
dealing with Hertfordshire Councty Council on the phone is very frustrating.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I am pleased that you are satisfied with our service. Our carers will always be able to let you know what time the next visit is scheduled for so please do ask them. We can of course send a rota on a weekly basis if that makes planning easier.

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Review of

1st Homecare (Kings Langley)

from M J (Client) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with care. Carers are punctual and pleasant, like friends. I could not stay in my home without them - I am very grateful.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I am pleased that you continue to be satisfied with your care with the changes that you have been through recently.

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Review of

1st Homecare (Kings Langley)

from David M (Son of Client) published on 2 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st Homecare are outstanding as a service provider. The whole service from management to individual carers is excellent. Thank you!
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for this review, I know how much you value the care our carers provide to Mum and thank you for your continued support and compliments to our carers.

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Review of

1st Homecare (Kings Langley)

from James D (Client) assisted by family/friend published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
1st Homecare? 1st class! Very happy with the service.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Many thanks for this review; lots of changes for you at the moment, and I am pleased we have been able to support you both so well.

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Review of

1st Homecare (Kings Langley)

from G C (Client) assisted by family/friend published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have only been using care for one month and am very pleased with the help.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review. I am pleased we have been able to help you. I will let your carers know that you have given them 5/5 for the care they give you, it is very much appreciated.

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Review of

1st Homecare (Kings Langley)

from Valerie K (Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased and happy with the help I have received from 1st Homecare. They are always ready to help and greet you with a smile and kind words, they always ask if you need anything else. If I do or did need anything else, I would not be afraid to say so, they are so easy to talk to. I feel so
safe knowing I have them at my side, you could not ask for more.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review. We are delighted you are happy with our services and that you are so positive about our carers. I am especially pleased to hear that you feel safe knowing you have them at your side.

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Review of

1st Homecare (Kings Langley)

from A B (Wife of Client) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies are all lovely, efficient and treat my husband with dignity and respect.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you for your review, your comments are appreciated and I will pass these on to our staff.

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Review of

1st Homecare (Kings Langley)

from Stella F (Daughter of Client) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using 1st Homecare for several years, our carers have been wonderful and consistent. Our changing needs have been well supported with help from one member of staff with occupational health. We have full confidence and trust in the care we receive.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)

Thank you very much for such a positive review of our service. I will pass your kind comments on to all our team.

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Awards / Recognitions (7)

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