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Home Care Provider Owned by 1st Homecare Group in Hertfordshire

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9.8 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by 1st Homecare Group in Hertfordshire

Only the locations & reviews in Hertfordshire for 1st Homecare Group are showing below.

View the details of all 3 locations (with 184 reviews) owned by 1st Homecare Group

1st Homecare Group Locations in Hertfordshire (1)

1 Home Care Provider owned by 1st Homecare Group in Hertfordshire
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1st Homecare (Kings Langley)
14 Langley Wharf, Railway Terrace, Kings Langley WD4 8JE 
9.9 68 reviews
1st Homecare (Kings Langley), Kings Langley, Hertfordshire
"Whilst I was not involved directly in the decision to use 1st Homecare I have to say that having now met the carer and seen first hand how…"   Read all 68 reviews
  • Visiting Care from £32 / hour

Part of the 1st Homecare Group, 1st Homecare Kings Langley takes pride in delivering a friendly and reliable service to people's homes in Kings Langley, Watford, Hemel Hempstead, and surrounding ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

1st Homecare Group Reviews in Hertfordshire (68)

9.8

1st Homecare Group has a Group Review Score of 9.8 (9.803) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to 1st Homecare Group must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to 1st Homecare Group
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Review of

1st Homecare (Kings Langley)

from C W (Granddaughter of Client) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We honestly cannot thank First Home Care enough for the support they are providing for our grandmother.


From the moment she came home, the team have been absolutely incredible. They treat her with such kindness, dignity and respect, and it's clear they genuinely care about her comfort and wellbeing.

Nothing ever feels rushed, and they always take the time to make sure she is settled and comfortable.


As a family, it means everything to us to have her at home, surrounded by familiar things, and we have complete peace of mind knowing she is in such capable and compassionate hands. The communication has been excellent, and every member of staff we've met has been warm, professional and supportive.


This is a difficult time for us, but First Home Care have made it so much easier. We are truly grateful for everything they are doing.

Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review and your very kind words, I am so pleased that as a famly you have "complete peace of mind knowing she is in such capable and compassionate hands" . I will make sure all her team are aware of this review, your kind words and thank you for taking the time to write it. We all really do appreciate it.
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Review of

1st Homecare (Kings Langley)

from M D (Son-in-law of Client) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst I was not involved directly in the decision to use 1st Homecare I have to say that having now met the carer and seen first hand how she looks after my Mother in Law I am very happy with the decision to use them, especially based on the standard of care provided. Normally a fiercely independent
woman I had expected she would find the presence of new people in her home a challenge but almost immediately those concerns vanished as the carers are so good with her she seems to genuinely enjoy their company and its as if they are now old friends visiting rather than carers.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review and your kind words. I am very pleased that your mother-in-law is enjoying the compay and I appreciate your comments on the standard of care provided. We work hard to make sure our presence is a positive one for all our clients.
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Review of

1st Homecare (Kings Langley)

from J B (Son of Client) published on 31 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been extremely happy with the care provided by 1st Home Care Kings Langley for my mum. The carers are genuinely kind, patient and attentive, and they always make sure her needs are well looked after. They keep on top of any changes and communicate well, which gives our family real peace of mind.
After
some difficult experiences with previous agencies, it has been such a relief to finally find a team we can truly trust. Their consistency, compassion and professionalism have made a huge difference to my mum's wellbeing. We're very grateful to have found such a reliable and caring support for her
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review, I am really pleased to read this and that you feel you truly trust us to look after mum. It does make our job a whole lot easier having a supportive family on board.
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Review of

1st Homecare (Kings Langley)

from Mike H (Client) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have dealt with 1stDirect and it's predecessor, Ainsworth for more than 20 years. I have never been let down by them. Several of the carers have become long-term family friends going back 20 years
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review from all of us here at 1st Homecare
It has been a pleasure to look after you and previously your lovely wife for all these years, I know how fond you are of your regular carers especially J
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Review of

1st Homecare (Kings Langley)

from Ros C (Daughter of Client) published on 18 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with how mum has been looked after since contacting first home care for support. From the initial contact everything has been smooth and reassurance given. I was with mum when a carer arrived one morning and just listening to them both chatting and the required support given was actually
a pure relief that I could trust the team chosen for mum.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you so much for this review, I am so pleased we have been able to support you all at this time, lovely to hear such a positive start for mum and for you as a family.
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Review of

1st Homecare (Kings Langley)

from M D (Son of Client) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The admin and management team have always been very efficient, helpful and extremely patient with our family and situation. Quick to respond to emails and phone calls, all carers who attend to my parents are very good at what they do. Very professional and caring. We're so glad they are a part of their
daily care.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)It has been a pleasure to look after your parents and to be able to help when you live so far away.
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Review of

1st Homecare (Kings Langley)

from Elaine R (Daughter of Client) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
1st Homecare have been caring for my 92-year-old mother for several months. Having been disappointed with the care provided by other agencies, I was relieved and delighted to have found 1st Homecare. The company is outstanding in its professionalism and efficiency, and all their carers are experienced,
compassionate and sensitive to mum's needs as a sight-impaired dementia sufferer with limited mobility. Their health and safety practices are thorough and robust, and I feel confident that my mum is being well cared for. Mum's care plan is under constant review as her needs change and any requests from me are dealt with promptly. For me, seeing my mum relaxed and reassured when she is with the carers is the best measure of the care being given. 1st Homecare has given me peace of mind and I cannot praise them highly enough.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you very much for this review. I am really proud of the team here in Kings Langley and will pass this review to them to read.
It was lovely to have met and include you on our dementia training day last week. We look forward to supporting you, mum and your sister for as long as you need us.
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Review of

1st Homecare (Kings Langley)

from Sheila B (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers my mum has are really kind and helpful. They are very caring towards my mum. She enjoys their daily visits.
The office staff are really lovely too. Always willing to help with any queries.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Lovely to read this and we are very happy to have mum home and back with us, I am pleased she enjoys the carers visits and that they are always kind and helpful. Thank you for this review.
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Review of

1st Homecare (Kings Langley)

from maureen P (Client) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, office and care sector,all very professional and friendly, couldn't ask for better carers , who do all they can to accommodate all the different needs we as service users have. I am absolutely happy with the service the company provides and would recommend them 100% .
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review I do appreciate your time in writing this.Over the years I know we have been able to support you with your changing needs and I am so pleased we have been able to support you for so long. Thank you for your 100% recommendation.
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Review of

1st Homecare (Kings Langley)

from Anne H (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always there to support, make suggestions, adaptable when necessary and quick to respond to additional needs. 1st Homecare have made a big difference to not only my mum's life, but also my dad's and the rest of the families life. Huge Thank you, we could not have got through the last 3 years without
you.
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Review of

1st Homecare (Kings Langley)

from Irene C (Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is so important and a relief to know that a carer will be coming in each day and to know that they are efficient, friendly and able to provide the help needed. I would not be able to cope without their help and they are always cheerful and ready to listen, asking how I am getting on and always asking
if there is anything else that needs to be done before they leave.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review , I know you have a lovely relationship with your regular carers and I am really pleased to hear that they support you so well.
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Review of

1st Homecare (Kings Langley)

from Peter A (Son of Client) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial meeting with 1st Homecare & Dad, we were immediately impressed with the detail, care & respect that was provided. Now the care package is in place, we are very happy and reassured that Dad is being well looked after. The carers are professional & compassionate, giving us peace of mind.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review, I am pleased that Dad has taken so well to his carers, its great to hear the carers are professional and compassionate and that the care we provide gives you all peace of mind that Dad is being looked after. We are delighted that Dad has settled back in to his home so easily.
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Review of

1st Homecare (Kings Langley)

from David G (Husband of Client) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the carer and the service from Homecare
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review I know you had a lovely relationship with our carer and she is ready to support you again anytime you need.
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Review of

1st Homecare (Kings Langley)

from Lynn B (Daughter of Client) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having a carer for dad allows me to have time out. The service provided by carer and office staff is excellent. I couldn't cope without them.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for this review. We are pleased we can continue to support you and dad with the recent increase to dad's care.
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Review of

1st Homecare (Kings Langley)

from L R (Daughter of Client) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Kings Langley 1st Homecare team have been superb support through a very challenging time. All of the carers have shown compassion and kindness when caring for my father which has been greatly appreciated.
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Review of

1st Homecare (Kings Langley)

from Anne G (Daughter of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a new user of 1st Homecare, my experience has been excellent, they have been very proactive at highlighting any issues that may arise with my Mum's care. They are very efficient and a pleasure to work with and most importantly Mum is very happy.
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Review of

1st Homecare (Kings Langley)

from D N (Son of Client) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has remained capable and independent, living on his own into his nineties, but has recently reluctantly agreed to start receiving some initial care support at home as he has become more frail and is finding things a lot harder. The office staff and carers from 1st Homecare Kings Langley have all
been very helpful, supportive, and understanding of his situation, his developing needs, and his continuing independent personality and character, and are working hard to gain his trust and confidence.
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Review of

1st Homecare (Kings Langley)

from J H (Client) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the times I have been connected to 1st Homecare I have always received the best of care.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you very much for your review, I am pleased to hear you feel you always receive the best of care.
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Review of

1st Homecare (Kings Langley)

from F D (Wife of Client) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer comes once a week. She is so easy to get on with and is very supportive.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for taking the time to fill in this review, I am pleased that you get on so well with your carer and that you feel supported by her.
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Review of

1st Homecare (Kings Langley)

from Don B (Son of Client) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good carers and management staff - great service.
Reply from Helen Backhouse, Branch Manager at 1st Homecare (Kings Langley)Thank you for your review, we do appreciate it. I will pass your comments to the other members of the team here.
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Awards / Recognitions (7)

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