Home Care Provider Owned by 1st Homecare Group in Oxfordshire
9.9
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Oxfordshire for 1st Homecare Group are showing below.
View the details of all 3 locations (with 170 reviews) owned by 1st Homecare Group
1st Homecare Group Locations in Oxfordshire (1)
1st Homecare (Oxford) Ltd
9.9
44 reviews
8 Isis Business Centre, Pony Road, Oxford OX4 2RD
"1st Homecare provide excellent care to my elderly neighbours and friends, making living at home possible for them. The carers are friendly,…" Read all 44 reviews
1st Homecare (Oxford) was established in 2000 and has been based in Oxford throughout that time, providing high-quality domiciliary and Live-In care services to people in the local area. They are registered with the Care Quality Commission (rated… Read more about 1st Homecare (Oxford) Ltd
- Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £31 / hour
1st Homecare Group Reviews in Oxfordshire (44)
9.9
1st Homecare Group has a Group Review Score of 9.9 (9.879) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to 1st Homecare Group must have a Review Score.
Review of
1st Homecare (Oxford) Ltd
from P R (Daughter of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been a client of 1st Homecare for a couple of years, initially engaging domiciliary care, but more recently, live-in care.
All carers have been wonderful. They are respectful, caring and attend to Mum's needs as family members. Neither Mum nor I could wish for anything more; this is vital for
All carers have been wonderful. They are respectful, caring and attend to Mum's needs as family members. Neither Mum nor I could wish for anything more; this is vital for
me, as I do not live locally.
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Review of
1st Homecare (Oxford) Ltd
from Inga N (Friend of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
1st Homecare provide excellent care to my elderly neighbours and friends, making living at home possible for them. The carers are friendly, capable and accommodating. The management is easy to reach, and communication is smooth.
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Review of
1st Homecare (Oxford) Ltd
from Nigel B (Cousin of Client) published on 25 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to express my thanks to one staff member in particular in the Oxford office for all her hardwork and dedication, she certainly went over and above to help greatly with the continuing live in care for my cousin.
Also my thanks to another member of staff for providing that care to my cousin,
Also my thanks to another member of staff for providing that care to my cousin,
she was extremely helpful, nothing was too much trouble and kept me fully updated.
They are both a credit to their company.
They are both a credit to their company.
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Review of
1st Homecare (Oxford) Ltd
from D L (Sister of Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers who go in to take care of my sister are very caring and kind. The office staff are responsive to any concerns and because they also go in and do home visits they have a good understanding of the real situation. They are making it possible for my sister to remain in her home.
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Review of
1st Homecare (Oxford) Ltd
from Melanie B (Daughter of Client) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mother has been with 1st Homecare (Oxford) since mid January and she has built up a warm connection and trust with all of them. She couldn't do without them. They do an excellent job are very friendly and chatty which we really like and share a little of their lives with us. They have started to
do one or two other jobs to help without hesitation. The office are hugely efficient and helpful and always happy to help whenever possible.
Reply from Sinead Brooks, Office manager at 1st Homecare (Oxford) Ltd
Thank you very much for your kind comments, it is a pleasure to care and support your mother.
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Review of
1st Homecare (Oxford) Ltd
from Steve W (Son of Client) published on 24 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very impressed with the live-in care provided. It had a very positive effect on my dad and the carers quickly formed a real bond with him. There was suddenly a lot of laughter in the house which was a pleasure to hear and thanks to the carers patience and perseverance, dad has eaten more in the
last couple of weeks than I can remember being the case for many years.
Reply from Sinead Brooks, Branch Manager at 1st Homecare (Oxford) Ltd
Thank you for your kind words, which I have passed on directly to our carers. It was a real pleasure to care for your dad and see the progress that he made.
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Review of
1st Homecare (Oxford) Ltd
from M C (Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers that I have come in are very helpful and thoughtful and will help me out with the care I need to have, they are welcoming and easy to get on with, and they are very good at timekeeping ie, coming on time for my visits and they are polite to the rest of my family.
Reply from Sinead Brooks, Manager at 1st Homecare (Oxford) Ltd
Thank you very much for your kind words, we will feed this back to the carers providing your support.
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Review of
1st Homecare (Oxford) Ltd
from P V (Niece of Client) published on 18 July 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very good communication between the office and the family.
I completely rely on the carers to let me know what provisions my Uncle needs as he has no family local to him. On the whole they do a great job caring for him especially when he doesn't want to cooperate!
Having the carers gives me peace
I completely rely on the carers to let me know what provisions my Uncle needs as he has no family local to him. On the whole they do a great job caring for him especially when he doesn't want to cooperate!
Having the carers gives me peace
of mind that medication is taken, meals are prepared and the flat is kept clean - thank you.
Reply from Sinead Brooks, Manager at 1st Homecare (Oxford) Ltd
Thank you very much for your kind words, I will ensure they are fed back to our team. I am glad we are able to support your Uncle and give you peace of mind too.
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Review of
1st Homecare (Oxford) Ltd
from Mark L (Son of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
An excellent experience. The carers that Mum has have been wonderful and she speaks very highly of them.
They are happy to help her with almost anything when they visit. Altogether, we've been very fortunate to find 1st Homecare, and I'd happily recommend them to anyone.
They are happy to help her with almost anything when they visit. Altogether, we've been very fortunate to find 1st Homecare, and I'd happily recommend them to anyone.
Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd
Thank you very much for your kind words. We are happy we can help.
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Review of
1st Homecare (Oxford) Ltd
from F B (Daughter of Client) published on 4 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Nice people and flexible attitude. 1st Homecare have been great at providing cover care when needed for my mum. Would recommend them highly. They have a good rota of carers and they are all professional and caring.
Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd
Thank you for taking your time to write review and lovely comments.
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Review of
1st Homecare (Oxford) Ltd
from P B (Daughter of Client) published on 15 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since Easter 2023 1st Homecare has sent assistants to help my 101 year old father, when he returned to his home after a short hospital stay.
The assistance of the care teams made it possible for him to continue living independently.
He enjoys seeing new faces and we all appreciate the efficiency of
The assistance of the care teams made it possible for him to continue living independently.
He enjoys seeing new faces and we all appreciate the efficiency of
the teams and very importantly their kindness. With the daily visits, we have seen his general health improve as he recovered from his illness in the spring.
The carers are so helpful with his domestic and medical needs and a big shout-out to the person who managed to fix his TV sound bar problem!
When there are changes to my father's routines, 1st Homecare have always been flexible and responsive.
Caring for my very ill husband means I cannot look after my father every day, so 1st Homecare makes my life easier, as well as my father's!
The carers are so helpful with his domestic and medical needs and a big shout-out to the person who managed to fix his TV sound bar problem!
When there are changes to my father's routines, 1st Homecare have always been flexible and responsive.
Caring for my very ill husband means I cannot look after my father every day, so 1st Homecare makes my life easier, as well as my father's!
Reply from Michelle Brown, Office Manager at 1st Homecare (Oxford) Ltd
Thank you for taking your time to write such a lovely review. It is always great to hear such positive feedback.
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Review of
1st Homecare (Oxford) Ltd
from J C (Wife of Client) published on 15 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have used this company for some time. To begin with, we had sitters twice a week, and have now had a live-in carer for almost 5 months. She has looked after both of us entirely to our satisfaction and we have been very happy indeed with our experience. I have already recommended the company to a
friend in need.
Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd
It is lovely to hear you are happy with your experience with 1st Homecare. Thank you for taking the time to write a review and for your recommendation.
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Review of
1st Homecare (Oxford) Ltd
from C O (Daughter of Client) published on 13 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The team at 1st Homecare really are lovely. They are unfailingly cheerful, helpful, supportive and are flexible if I need to book extra sessions, even at short notice. It’s so reassuring to know that Mum has such lovely carers visiting her.
Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd
Thank you for your review. It's always lovely to hear we are able to give you reassurance and how great the carers are.
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Review of
1st Homecare (Oxford) Ltd
from J B (Daughter of Client) published on 13 December 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
1st Homecare have been supporting my mother for over 2 years. I have found them to be completely reliable and always attend when planned. They are also very flexible with changes in requirements. Mum has generally been happy with the carers and appreciates the company. The carers have been sensitive
to Mum’s desire for independence and work around some of her reluctance to have someone help her. They have often helped her with extras such as shopping, gardening, sorting out computer issues, etc. We couldn’t have kept Mum at home without them!
Reply from Michelle Brown, Office Manager at 1st Homecare (Oxford) Ltd
Thank you for your kind words, it's great to hear you are happy with our service.
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Review of
1st Homecare (Oxford) Ltd
from V J (Daughter of Client) published on 8 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having daily carers have provided peace of mind. My mum enjoys each visit and has a routine that suits her needs. Each visit provides her with both continuity and stimulation and my mum relates to the carers as if they were family. For me the carers are reliable and if there are any concerns I get a
call or email. I don’t have to worry anymore about the daily tasks of personal care, medication, breakfast, changing and making her bed, feeding the cat along with general cleaning tasks as they are all part of her person-centred care plan.
Reply from Michelle Brown, Office Manager at 1st Homecare (Oxford) Ltd
Thank you for your lovely review. It brightens our day to see what difference our wonderful carers make to you and your mum's life.
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Review of
1st Homecare (Oxford) Ltd
from Elaine H (Client) published on 6 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I've been using 1st Homecare for more than a year -- initially to help care for my husband, who was progressively more ill, and then just general support to help me with household chores after he died. Everyone has been very professional and helpful. Couldn't be more satisfied.
Reply from Michelle Brown, Office Manager at 1st Homecare (Oxford) Ltd
Thank you for taking your time to write a review. It's lovely to hear you couldn't be more satisfied.
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Review of
1st Homecare (Oxford) Ltd
from Denise C (Daughter of Client) published on 6 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After having a medical review from consultants for my mother-in-law we needed to put in an extra visit a day making 4 visits a day.
The manager planned and came out the next day to update the care plan and arranged the extra care to start 2 days later.
My mother-in-law doesn’t like change due to
The manager planned and came out the next day to update the care plan and arranged the extra care to start 2 days later.
My mother-in-law doesn’t like change due to
her Alzheimer’s and is insistent she doesn’t need more care but the carers have been very patient with her and explained on every visit why they are there. This is most important to have those reassurances from the carers and company for a family.
Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd
Thank you for your review. We appreciate your kind words and are glad we could accommodate Mum's needs and give you the reassurance you need.
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Review of
1st Homecare (Oxford) Ltd
from Ann T (Daughter of Client) published on 5 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum is housebound with restricted mobility. She enjoys living at home and is able to plan her needs. The carers provide vital support which enables her to remain independent and gives her confidence to manage the day. The app enables us to give her the scheduled time and the name of the carer visiting
which is very important to her. The carers from 1st Homecare are very friendly and Mum has grown fond of them all. I find communication with the Oxford team manager seamless and response time is good. 1st Homecare visited my Dad six years ago, in the last few weeks before he died. We were very happy with the professional and flexible care provided to Mum and Dad during this time. So, we didn't look anywhere else. We went back to 1st Homecare and we are so pleased we did.
Reply from Michelle Brown, Office manager at 1st Homecare (Oxford) Ltd
Thank you for your lovely review. It's such a pleasure to be able to provide a service to your mum that enables her to remain independent.
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Review of
1st Homecare (Oxford) Ltd
from J C (Client) published on 17 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Following surgery, I needed a morning visit to help with personal care at short notice. The office was helpful/supportive and able to provide a visit at a time to suit me. The carer was always punctual, letting me know the day before what time she would come. She was efficient and kind and didn't make
me feel rushed.
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Review of
1st Homecare (Oxford) Ltd
from Marek E (Son of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been using 1st Homecare for more than two years when she came out of hospital after breaking a hip. At her request, the care visits have been 'tidal' depending on her health condition - from 4 visits a day to three visits a week to everything in between. 1st Homecare's flexibility is so
valuable to her...giving her exactly the support she needs to allow her independent living. All the carers are professional and pleasant but most have become friends to talk to. The Oxford office manager and her team are always kind, efficient and very responsive in an emergency. 1st Homecare is a real comfort to me...a son whose minimum response time is two hours and my brother's whose minimum response time is 3.5 hours.
Reply from John Rennison, Owner at 1st Homecare (Oxford) Ltd
Very happy to hear that you and your mother are happy with both the care team and the management team in the office.
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Awards / Recognitions (7)
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