Home Care Providers Owned by Phemacare Ltd in West Midlands

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Phemacare Ltd Locations in West Midlands (2)

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2 Home Care Providers owned by Phemacare Ltd in West Midlands

Other Home Care Provider Groups you may be interested in:

Alcedo Care South Liverpool
Alcedo Care
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Phemacare Ltd Reviews in West Midlands (6)

Reviews Posted for members of Phemacare Ltd.

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Review of Phemacare Stourbridge from Elizabeth B (Daughter of Client) published on 20 September 2024 Submitted via Website
Overall Experience

My dad has recently passed away, and had used a carer from Phemacare for over a couple of years. He had a regular carer, and I can confirm that my dad had the highest possible care from the gentleman concerned. He looked forward to his visits, and nothing was too much trouble. The carer was very professional but also had that lovely bedside manner that is so needed. He was cheery and helpful. Many are all too often prone to criticise, but I can confirm the best level of service was provided. Thanks from our family for the help that was provided.

Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge

Thank you so much, we are so happy to have been there for you and Dad, he was an incredible man and we are very honoured to have cared for him. Thank you for entrusting us with is care.

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Review of Phemacare Stourbridge from P P (Daughter of Client) published on 28 March 2024 Submitted via Website
Overall Experience

My disabled Mom is very happy with the care she receives from Phemacare’s ladies. The ladies are very caring always and they make my Mom smile. She looks forward to seeing them every day. Thank you so much Phemacare.

Reply from Claire Brinton, Owner/ Manager at Phemacare Stourbridge

Thank you so much, we will endeavour to continue to provide you with a service that gives you and your loved one peace of mind.

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Review of Phemacare Stourbridge from Y N (Daughter of Client) published on 27 November 2023 Submitted via Website
Overall Experience

I don't know how anyone can give these girls a 1 star? They work tirelessly to take care of and comfort my mom who is 92. I actually wouldn't change anything about these girls, yes you have a few little hiccups along the way, but the girls soon sort it out.

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Review of Phemacare Stourbridge from M J (Granddaughter of Client) published on 12 January 2023 Submitted via Website
Overall Experience
Poor quality caring, doesn't appear that the carers have had any actual training? And I can say this wholeheartedly from a professional point of view as being a career, (senior) is my profession and the client's wife's previous profession, so we can clearly see when things aren't right. The carers had no idea what a slide sheet was and how to use it? They come whenever it pleases them, not according to when has been booked for the client. They blocked drives and sit in the car for 15 -20 mins whilst only being in here for 15 mins.
On a morning call, they have left the bed in a state, sheets everywhere untucked hanging off with the quilt just thrown on top to hide it. They left the commode in a horrible state after toilet use (they never cleaned it out before they left so we discovered it later), and they're rushing the client, they don't take their time with him at all and expect him to be able to toilet in 15 mins which is unreasonable.

The current CQC report also isn't very promising.

Reply from Abi S., Quality Manager at Phemacare Stourbridge

We sincerely apologise that you or your loved one has had this experience. We very much would have liked to address these issues if they were brought to our attention. We are not aware of your concerns or the service user you represent. But thank you for your feedback and will we be sure to review these comments and with all staff.

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Review of Phemacare Birmingham from D M (Daughter of Client) published on 10 November 2020 Submitted via Website
Overall Experience

Call timings consistently put into carers timetables incorrectly. Management appalling - no respect for service user’s family liaisons and no higher management contact numbers ever provided despite numerous requests.

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Review of Phemacare Birmingham from Paul F (Son of Client) published on 25 May 2020 Submitted via Website
Overall Experience

I found the carers associated with Phemacare to be highly professional. The carers worked to very high standards, and their approach to clients was friendly and gentle. The carers were always prompt and responsive to requests and queries. Highly recommended.

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