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Home Care Providers Owned by Willowbrook (Hyndburn) Ltd in Lancashire

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8.0 Group Review Score (the average from all locations with a review score)
  • Home Care Providers Owned by Willowbrook (Hyndburn) Ltd in Lancashire

Only the locations & reviews in Lancashire for Willowbrook (Hyndburn) Ltd are showing below.

View the details of all 2 locations (with 6 reviews) owned by Willowbrook (Hyndburn) Ltd

Willowbrook (Hyndburn) Ltd Locations in Lancashire (2)

2 Home Care Providers owned by Willowbrook (Hyndburn) Ltd in Lancashire
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Willowbrook Homecare (Lytham St Annes)
Office 3, Jubilee House, East Beach, Lytham St Annes FY8 5FT 
8.4 2 reviews
Willowbrook Homecare (Lytham St Annes), Lytham St Annes, Lancashire
"Carers have been visiting my husband twice daily for the last year, always turn up with a smile, very friendly, and easy to get along with.…"   Read all 2 reviews
  • Visiting Care from £15 / hour
  • Live-in Care from £900 / week

Willowbrook (Lytham St. Annes) Ltd provides care throughout the Fylde and Wrye areas of Lancashire. The team have extensive experience in all aspects of domiciliary care services, managing care and ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
Willowbrook Homecare (Hyndburn)
188-190 Union Road, Oswaldtwistle, Accrington BB5 3EG 
7.5 4 reviews
Willowbrook Homecare (Hyndburn), Accrington, Lancashire
"All staff are very helpful to my brother if any problems arise, then they contact me as soon as possible to let me know. My brother Stephen…"   Read all 4 reviews
  • Visiting Care from £12.35 / hour

Willowbrook (Hyndburn) Ltd provides care throughout East Lancashire. The company has extensive experience in domiciliary care services, managing care and support within Extra Care Schemes plus Roving ... Read more

Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia

Willowbrook (Hyndburn) Ltd Reviews in Lancashire (6)

8.0

Willowbrook (Hyndburn) Ltd has a Group Review Score of 8.0 (7.955) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Willowbrook (Hyndburn) Ltd must have a Review Score.

Overall Experience
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Date Published
  • 6
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  • 1
Reviewer Connection to Willowbrook (Hyndburn) Ltd
  • 2
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  • 1
Review of

Willowbrook Homecare (Hyndburn)

from S K (Daughter of Client) published on 12 March 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am disappointed to learn that the necessary equipment request was only submitted the day after my father was admitted to hospital.
It was known and agreed at the beginning of February, when care started with Willowbrook, that my father needed to be showered, at the very least. Unfortunately, this
had not occurred under the previous social service crisis care team.
Once care was being paid for, the agreement was to get dad into the shower at least once per week. Equipment should have been requested earlier in the process so that my father could have his first shower in 4 months. Previously my 81 year old mother had been his main carer and was able to get dad into the shower, on her own, and take him out occasionally.
His wellbeing deteriorated quickly as he was very uncomfortable. He asked me a number of times when he was going to be able to get out of bed, have a shower and sit for a few hours in the living room with my mother. I believe this lack of organisation failed my father.
Reply from Christine Stevens, Communications Support at Willowbrook Homecare (Hyndburn)Thank you for taking the time to share your feedback. We are very sorry to read about your father's experience and the distress this situation has caused.
At Willowbrook Homecare, we recognise how important personal care, comfort and dignity are to the individuals we support, and we understand how significant something as simple as being able to shower and spend time out of bed can be for a person's wellbeing.
We take your concerns seriously and would welcome the opportunity to discuss them with you in more detail. Additionally, we would like to follow up on the referral submitted for the necessary equipment and gain an understanding of the timeframe for the Occupational Health Team's assessment process, which can take up to 20 days to complete.
Please could you contact Mary Noone, Registered Manager, to help us understand your experience better and provide any support or clarification that might be helpful to you.
01254 390347/marynoone@willowbrookhomecare.co.uk

Thank you
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Review of

Willowbrook Homecare (Lytham St Annes)

from Ian B (Husband of Client) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers have been visiting my husband twice daily for the last year, always turn up with a smile, very friendly, and easy to get along with. They are all amazing at looking after him, would recommend them. Thank you, Willowbrook
Reply from Christine Stevens, Communications Support at Willowbrook Homecare (Lytham St Annes)Thank you so much for your lovely feedback. We are delighted to hear that our Lytham carers have made a positive difference in your husband's life over the past year. It truly means a lot to us to know that they bring smiles, friendliness, and genuine care to each visit. We greatly appreciate your kind words and recommendation, and we will be sure to share them with the entire team. Warm regards, The Willowbrook Homecare Team
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Review of

Willowbrook Homecare (Lytham St Annes)

from Janette K (Relative of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowbrook home care have gone above and beyond for us to provide care for our relative. They use their initiative and don't bother us with trivial matters; they just get on with delivering the necessary care. They are reliable and honest, and all the staff I have come across are kind and compassionate.
Reply from Christine Stevens, Communications Support at Willowbrook Homecare (Lytham St Annes)Thank you for your kind words. We are really pleased to hear that our care team's reliability, compassion, and initiative have made a positive difference to your relative's care. It means a great deal to know that you feel confident and supported by our service. We'll be sure to share your lovely feedback with the Lytham care team; it will mean a lot to them. Warm regards, The Willowbrook Homecare Team
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Review of

Willowbrook Homecare (Hyndburn)

from Keith B (Brother of Client) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are very helpful to my brother if any problems arise, then they contact me as soon as possible to let me know. My brother Stephen always has a good word to say about all the staff that come to him, so that's a plus, and they have been coming to him for about 7 years now
Reply from Christine Stevens, Communications Support at Willowbrook Homecare (Hyndburn)Thank you so much for sharing your experience with us. We're truly honoured to have supported Stephen for so many years, and it's wonderful to hear that he has such kind words for our team. Keeping families informed and involved is very important to us, so we're pleased this has helped you feel reassured about his care.Warm regards,The Willowbrook Homecare Team
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Review of

Willowbrook Homecare (Hyndburn)

from Catherine S (Client) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been with Willowbrook home care for the last three years. The care I have been given is excellent, from their compassion, loyalty and being there for me for these last three years, which have been rather difficult for me.


The carers are kind, punctual and attend many doctor appointments with

me, and nothing is too much to ask them; they are a valuable part of my daily life. Everyone I have met at Willowbrook is incredibly kind, and I would not go to any other home care company. I truly thank you all for being nothing short of amazing.
Reply from Christine Stevens, Communications Support at Willowbrook Homecare (Hyndburn)Thank you so much for sharing your lovely feedback. We are truly privileged to have supported you over the past three years, and it means a lot to know our team's kindness, reliability and compassion have helped make things a little easier. Your words about our carers attending appointments and being part of your daily life reflect exactly what we strive for, person-centred care that helps people feel safe, valued and supported. On behalf of everyone at Willowbrook, thank you for your trust. We're honoured to continue supporting you. Warmest regards, The Willowbrook Homecare Team.
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Review of

Willowbrook Homecare (Hyndburn)

from Joanne C (Client) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers I have had during the night are lovely and very helpful. I would definitely recommend them. I was only having them for a short period for pressure relief as I can't turn over myself during the night but I am hoping I can keep them longer.
Reply from Lynsey Davies-Coward, Registered Manager at Willowbrook Homecare (Hyndburn)Thank you so much for your lovely feedback. I'm pleased to hear that you have found the care team helpful and that you recommend the service to others. Your feedback is greatly appreciated.
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Awards / Recognitions (0)

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