Home Care Provider Owned by Wisteria Care in Dorset

9.1 Group Review Score (the average from all locations with a review score)
  • Home Care Provider Owned by Wisteria Care in Dorset

Only the locations & reviews in Dorset for Wisteria Care are showing below.

View the details of all 2 locations (with 28 reviews) owned by Wisteria Care

Wisteria Care Locations in Dorset (1)

 

1 Home Care Provider owned by Wisteria Care in Dorset

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Wisteria Care (Gillingham)

Middlefield House, Marlott Road, Gillingham SP8 4FA 

8.7 15 reviews
"Big thank you to Wisteria Care. My friend was cared for by Wisteria Care for many years, and their level of service was impeccable. The…"   Read all 15 reviews

Wisteria Care is a domiciliary (home care) company that covers South Somerset and North and West Dorset and has been operating in the local community for nearly 20 years. The domiciliary care service that Wisteria Care provides enables every person… Read more about Wisteria Care (Gillingham)

  • Care Provided
  • Visiting Care
  • Live-in Care
  • Dementia
  • Visiting Care from £25 / hour

Wisteria Care Reviews in Dorset (15)

9.1
Wisteria Care has a Group Review Score of 9.1 (9.131) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Wisteria Care must have a Review Score.

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Review of

Wisteria Care (Gillingham)

from A C (Son of Client) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a very good service.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you so much for your extremely positive review. I am so pleased that Wisteria Care are able to provide a very good service to your family member.

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Review of

Wisteria Care (Gillingham)

from Robin B (Relative of Client) published on 9 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Wisteria employs carers that poach their clients for a cheaper price privately and then do not do their job. Management apparently aware so God only knows what happens with end of life care. We noticed large amounts of money withdrawn from our late aunties account.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Hi Robin, Thank you for your review, and I'm sorry you have had such a bad experience with your Aunts private carer and I'm so sorry for your loss. I can assure you that I was not made aware that a care worker employed by us was providing support to your Aunt in a private capacity until recently (within the last 2 weeks) in which was only made aware to me once your Aunt had sadly passed away. I can confirm that all of our care workers are DBS checked upon commencement of their employment, with a minimum of 2 references. All care workers also receive a full induction which includes our policy of the handling of service users money. Whilst I appreciate that you are unhappy with the service your aunt provided from her care worker that she paid for privately, which are unfortunately not regulated, I do not feel that this review is a direct reflection on Wisteria Care.

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Review of

Wisteria Care (Gillingham)

from Matt H (Friend of Client) published on 30 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Big thank you to Wisteria Care. My friend was cared for by Wisteria Care for many years, and their level of service was impeccable. The management in the office would go leaps and bounds to help, and their communication was top-notch. Their empathy, along with their knowledge and integrity, knew no
bounds. Big thank you to them! Excellent team at Wisteria Gillingham.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you ever so much for your lovely review of Wisteria Care Gillingham. I am so pleased that we exceeded your expectations.

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Review of

Wisteria Care (Gillingham)

from B M (Granddaughter of Client) published on 20 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that came and cared for my grandfather were second to none. The management in the offices were always on hand to help me with any queries. The carers were always respectful and managed to allow my grandfather to retain some independence and keep his dignity intact throughout his time as a
service user! Unfortunately, he did pass away, but his passing was graceful and made easier by the team at Wisteria.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you for the wonderful review, and I'm so sorry for the loss of your grandfather, an extremely kind gentleman, adored by all. I'm so glad that Wisteria Care were able to support yourself and your family through this awful time, with the upmost respect.

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Review of

Wisteria Care (Gillingham)

from Kyle H (Grandson of Client) published on 20 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisteria has been an amazing care provider for my cousin. The staff have been very respectful and friendly, always asking if there is anything else they can do for us. The office staff especially the registered manager have always been amazing and extremely helpful with any concern we have and always
going out of her way to help us with what whatever we need.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you so much for the incredible review, we are very proud of our staff, and the level to which they work at upholding respect, dignity and choice to our clients. I's so glad Wisteria Care were able to support your family member.

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Review of

Wisteria Care (Gillingham)

from Alison C (Daughter of Client) published on 19 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was looked after by Wisteria for 20 months after he had suffered a stroke which left him completely paralyzed on the right side. This was an extremely difficult and upsetting change to my father and a frightening time for my Mother. Two people were sent to us like angels and even though we
have recently lost my father, we will be forever grateful. The two staff members in particular made a very difficult time so much better. They were professional, caring, empathetic and went above and beyond. Also others within their team - four in particular were fantastic with my father.

Reply from Jessica Kinsman, Registered Manager at Wisteria Care (Gillingham)

Thank you so much for such a lovely review. Your father was very much adored by all care staff, and the two you mention in particular I know miss him greatly. I'm so pleased that Wisteria were able to support your family at such a worrying time, and wish you all nothing but the very best for the future.

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Review of

Wisteria Care (Gillingham)

from K W (Granddaughter of Client) published on 13 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my grandmother had a fall and broke her wrist, the staff were very helpful to her, ensuring she had everything she needed before they left, I couldn't have asked for a better short-term service for my 93-year-old grandmother, they supported and encouraged her to be independent until she was once
again able to look after herself. Thank you to the team for being so lovely and caring towards my grandmother.

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Review of

Wisteria Care (Gillingham)

from Anne M (Wife of Client) published on 27 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and caring!

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Review of

Wisteria Care (Gillingham)

from R J (Daughter of Client) published on 24 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Initially, all was fine with the company. Carers pushed for time due to ridiculous rotas. Some carers not wearing the appropriate uniform. Numerous calls to management with concerns were pointless as not acted on. Management said if the client deteriorates no problem, not the case, the client was dropped
last minute on a Friday night without the client's knowledge, who was end of life!
Complete lack of care and compassion by the office.

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Review of

Wisteria Care (Gillingham)

from M N (Son of Client) assisted by family/friend published on 22 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff.
A professional company.

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Review of

Wisteria Care (Gillingham)

from Janet H (Client) assisted by family/friend published on 10 April 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with the service I receive, although some are more attentive than others.

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Review of

Wisteria Care (Gillingham)

from J L (Daughter of Client) published on 16 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

While individual carers working for Wisteria were fantastic, overall the experience of working with the agency was stressful. One major concern was timekeeping. Carers were often very late for scheduled slots. The individuals concerned were very apologetic but explained they had sometimes been scheduled
to be at three separate addresses at the same time. One carer told us she had 27 clients to visit that day - an insane number for any individual to undertake and ensuring each visit would be necessarily shorter than required. Most worryingly, one told us they had been specifically told not to tell clients about being booked to be in more than one place at one time, so, in essence, to lie. These issues of scheduling were articulated by more than one carer, so it was not one person with an axe to grind against their employer. As said, individual carers were often great, but hard-pressed to do their jobs given the way they were poorly managed.

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Review of

Wisteria Care (Gillingham)

from Tony C (Client) published on 2 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A highly recommended care service. The staff are professional and genuinely caring. Very accommodating of your needs and wishes.

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Review of

Wisteria Care (Gillingham)

from L S (Niece of Client) published on 14 February 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous team of care workers who cannot do enough to help.
Extra visits put in place when needed for additional help. Great service.

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Review of

Wisteria Care (Gillingham)

from A W (Client) assisted by family/friend published on 7 December 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers only stay for 15 mins, which is not long enough to do the necessary work. (This time is instructions from their office). DCC pays for 30mins.


There are always dirty crockery in the kitchen.


The level of care is minimal. Very poor value for money and is barely able to provide basic human

needs.

Reply from Mrs S Wortley, Registered Manager at Wisteria Care (Gillingham)

Care Package is commissioned by DCC for 2 x 15 minutes for meal preperation and there is no time allowed for domestic tasks such as washing up. Any issues about length of time of visits should be taken up with DCC. Decisions about the level of care are made by the Social Worker/Care Manager and they instruct Wisteria Care as to what tasks are to be undertaken, therefore management of the care package and value for money are related to DCC not Wisteria Care.

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Awards / Recognitions (0)

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