Home Care Providers Owned by Wisteria Care in Somerset

Wisteria care home Is a lovely home with a beautiful garden,where residents can sit and enjoy the lovely weather and well maintained garden .The home is very well run by a lovely manager,who is aways available to speak about how love one are doing.staff always greet you with a smile,the care they give to the residents is lovely nothing is too much.The food is home cooked.,which is lovely and plenty of choice.Wisteria is a well maintained home,The home is lovely and clean,which is a credit to the lovely lady a great manager and great team. I couldn't ask fora lovely home for my love one.

The carers are always kind and understanding but I struggle to give up my independence

Wisteria have been a godsend to my mother. Nothing has been too much trouble, and if I call the office, it is answered quickly and my query dealt with. I called in this week, and a lovely lady helped me. The care team are good. Obviously, there have been some snags, but nothing that couldn't be fixed.

So far, I have no complaints about the service. Both girls have been very good. The only thing was yesterday, she was 10 minutes late, that's ok, but she didn't phone me to let me know otherwise, no complaints.

Carers are always polite and friendly, but not always the same carers attend our relative. They visit twice daily to administer medication, which is in a locked container, so our relative can't administer her own medication as she has dementia. New medication is put in the box weekly with a "pain patch" which needs changing each Friday, but due to different carers, it is changed on a Thursday or Friday, sometimes both days and last week not at all! Relative "refuses" their help to make a sandwich/meal, but eats it when they do so, I believe, they need to do it for her anyway

I think the overall care provided for my mother is very good, she is happy with the care she is getting and knows most of the ladies who care for her and has built a good rapport with them. This has helped as she has early stages of dementia. All in all, very happy.

Very helpful & understanding staff, those we first met, those who visit our relative daily and also those in the office who are always polite & courteous when I phone. It's been a lot to get our heads around the situation we find ourselves in now, but it's made better by you all.

We have no complaints whatsoever.

All in wisteria have been good for mum and in no order But the who team plus a few more have brightened up mum's day(sorry I don't know their names).

Being mentally impaired, my sister needs routine, her regular carer is fantastic and seems to understand her needs. When her normal carer is unavailable, things do not go so well! The main issue is not with individuals but with the fact that my sister could do with more care; she really could do with more help with personal hygiene, in particular.

My mother is stimulated and supported in the activities that the care home deliver, with enthusiasm and fun.

A lot of the staff fail to understand simple instructions and sometimes just leave our door wide open, thankfully my gran isn't a flight risk but it's not secure at all.

The 2022 Health and Care Act introduced new legislative measures that aim to make it easier for health and care organisations to deliver joined up care for people who rely on multiple different services.