Home Care Providers Owned by Delta Care Ltd

I have carers 3 times a day for 15 minutes each so there is not a lot of time to explain much. So the way they chop and change carers means no one ever learns anything.
The type of care i need (not enough characters allowed to explain in detail) is not being met. I have just now got off the phone to one of the managing team to whom i wanted to express some concerns but I got half way through and she was overtalking me, running her mouth without listening.
They still don't really know what my needs are or how to provide them. I have found the whole exercise to be quite pointless.

the job or find another job where they can do what they want to do and if not sack them meds is very important and all staff should make sure that meds given as required and what the doctor says very BAD.

wash and also have a shower once a week to check for further pressure sores and keep her feet clean and healthy. After two weeks, Mum hasn't had a shower, her feet haven't been cleaned, nor has any check been done on her feet. She does tell the carers that she washed, but Mum has limitations on what parts she can wash/reach. She tells the carers that she's eaten or will make something later, but she has dementia - she forgets!
The previous care agency could persuade mum to soak her feet, have a shower and always served her a meal at dinner time (microwave meal, so not difficult), serving it at the table so Mum moved position.
Maybe it's lack of dementia training/ lack of understanding

sympathy, no flexibility and definitely no sense of care. Staff, on the most part untrained and unsympathetic. Mirroring management! Carers come in and leave as soon as they can. 20 minutes is the utmost maximum amount of time they'll spend(during a 30 minute call), even though they might have nowhere to rush off to. Even when we're medically unsafe to leave, ie having a hypo. They don't know the meaning of hygiene. If you don't have a fully functioning immune system I wouldn't recommend Delta. In the few months I've been with them, I've had infections, vomiting and diarrhoea! They send staff that can't physically bend down! Staff that don't have a clue of basic hygiene and staff who come for meal prep that will literally tell you they are useless at it. Following a basic recipe is too much. Unforgivable.

to improve his quality of life..one kind man even built him a snowman in the garden. That sort of care makes all the difference! Thank you so much. We are truly grateful for all you did for him.

take the strain off myself as I'm up in the night caring for my partner, and just lately waking up in the morning due to their lateness. Best carer has been a young lady, I give her 5 stars.

view was just a witch hunt. It was all turned around on me and all about my behaviour. No mention of how the carers were, just my fault. I no longer trust them. I don't even want to let in the decent carers as I know if anything goes wrong I'm not believed or should I say, the manager turns a blind eye. I don't understand the point of a care company that doesn't care for its clients. I'm done.

so lovely with my nana, we feel safe with them coming in the house and trust them to do everything that is needed. Thank you Delta Care.

for her, to improve her quality of life. They react quickly to any issues and they are helpful, approachable and efficient. They have definitely extended my auntie's time of living independently and I am very grateful to them all.

that, they could turn up at any time to your house even after agreeing a time for them to come. Also when the carers are going to be late they never inform you of it and you have to keep ringing them up to ask where they are. Plus they like to lie as well.
You never know when the carers are going to turn up and also you don't know who is coming until they arrive. Only some of the carers that I have had do the job properly and the rest do the bare minimum and are only doing the job because they are getting paid to do it.
Not worth the money you pay for them and wish the council would change to a different company but can't afford to pay the full price of somebody else, avoid if possible.