Which Delta Care Ltd Agencies have the highest review score?

Delta Care Ltd - Trafford , Delta Care Ltd - Southport & Delta Care Ltd - Preston have the highest review score.

Delta Care Ltd | 6 Home Care Providers

Review of
Delta Care Ltd - Blackpool
from David G (Client) published on 22 July 2025

Submitted via Website • Report

Overall Experience

I should have meds twice a day every 12 hours but her who answered the phone says there no one to give me my meds as it is part of the contract that i am given meds every 12 hours if the Manager knew about this she would what they want have no staff they do there own thing , i would tell to get on with

the job or find another job where they can do what they want to do and if not sack them meds is very important and all staff should make sure that meds given as required and what the doctor says very BAD.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for your feedback, we apologise for the whole scenario. This has now been informed to the manager and she will be looking into it.

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Review of
Delta Care Ltd - Blackburn & Darwen
from H B (Daughter of Client) published on 20 June 2025

Submitted via Website • Report

Overall Experience

The carers have all been lovely, they are kind, friendly and adaptable to our needs. Delta have been very accommodating when we needed some flexibility in the days for which care was provided. We have been happy with the service so far and it gives peace of mind to receive the daily reports.

Reply from Maimoona Nayeemuddin, Recruitment Office at Delta Care Ltd - Blackburn & Darwen

Thank you for your kind feedback. We're glad to hear you're happy with the care provided and had a good experience with our carers and their adaptability. It's great to know that our flexibility and daily reports have been helpful. We truly appreciate your trust in Delta Care Ltd and we look forward to continuing to support with the highest level of care.

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Review of
Delta Care Ltd - Blackburn & Darwen
from J H (Daughter-in-law of Client) published on 22 May 2025

Submitted via Website • Report

Overall Experience

Whilst the carers who attend Mum are very pleasant, her needs are not being met. Mum has dementia and her response to everything is 'no' or I've done that. We were advised that, due to recent health problems and the fact that Mum sits in the same position most of the day, carers should assist her to

wash and also have a shower once a week to check for further pressure sores and keep her feet clean and healthy. After two weeks, Mum hasn't had a shower, her feet haven't been cleaned, nor has any check been done on her feet. She does tell the carers that she washed, but Mum has limitations on what parts she can wash/reach. She tells the carers that she's eaten or will make something later, but she has dementia - she forgets!
The previous care agency could persuade mum to soak her feet, have a shower and always served her a meal at dinner time (microwave meal, so not difficult), serving it at the table so Mum moved position.
Maybe it's lack of dementia training/ lack of understanding

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackburn & Darwen

Thank you for taking the time to share your concerns. We sincerely appreciate your feedback and are very sorry to hear that your mum's needs have not been fully met during her care. We completely understand how important it is for individuals living with dementia to receive consistent and compassionate support, particularly when it comes to personal hygiene, nutrition, and mobility. This is certainly not the standard of care we aim to provide. Please rest assured that we are taking this seriously. A care manager will be in contact with you shortly to discuss your concerns in more detail, review your mum's current care plan, and ensure that clear expectations are put in place moving forward. We are committed to making immediate improvements to ensure your mum receives the respectful, proactive, and attentive care she deserves.Warm Regards

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Review of
Delta Care Ltd - Preston
from Sufia T (Client) published on 9 May 2025

Submitted via Website • Report

Overall Experience

The most awful care company. I wouldn't trust these people as far as I could throw them, which isn't very far. All the office staff that I dealt with were completely unsympathetic/unhelpful. The person who usually answers the phone (the receptionist?) is wholly unsuitable. Rude would be too nice! No

sympathy, no flexibility and definitely no sense of care. Staff, on the most part untrained and unsympathetic. Mirroring management! Carers come in and leave as soon as they can. 20 minutes is the utmost maximum amount of time they'll spend(during a 30 minute call), even though they might have nowhere to rush off to. Even when we're medically unsafe to leave, ie having a hypo. They don't know the meaning of hygiene. If you don't have a fully functioning immune system I wouldn't recommend Delta. In the few months I've been with them, I've had infections, vomiting and diarrhoea! They send staff that can't physically bend down! Staff that don't have a clue of basic hygiene and staff who come for meal prep that will literally tell you they are useless at it. Following a basic recipe is too much. Unforgivable.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Preston

We sincerely apologise for the experience you've described. We understand how distressing it must have been, and we're truly sorry that our service did not meet your expectations.Please know that we did make every effort to address your concerns and adapt our care routines to better suit your needs. Despite our attempts to resolve the issues and implement the requested changes, we regret that we were unable to meet your satisfaction.We genuinely hope you find a care provider better suited to your requirements, and we wish you all the best going forward. Thank you for your feedback, it helps us reflect and improve.

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Review of
Delta Care Ltd - Southport
from Sarah Q (Daughter of Client) published on 25 February 2025

Submitted via Website • Report

Overall Experience

Delta cared for my elderly father at home for the last few months of his life, enabling him to stay at home as he wished. The carers were kind and compassionate and treated him with respect. They chatted to him, and humoured him when he was sometimes uncooperative. Some carers went above and beyond

to improve his quality of life..one kind man even built him a snowman in the garden. That sort of care makes all the difference! Thank you so much. We are truly grateful for all you did for him.

Reply from Nabeelah M, Admin Apprentice at Delta Care Ltd - Southport

Thank you for your feedback, it's so lovely to get these compliments from our service user's families. One of our main goals is to assist people to live as independently as possible within their own homes and we are glad we were able to do this for your father. We wish you an your family all the best.

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Review of
Delta Care Ltd - Blackpool
from F S (Partner of Client) published on 19 February 2025

Submitted via Website • Report

Overall Experience

Always late unless you get a carer that is decent, some have no idea how to use a microwave. One was scared of our friendly dog so she won't be coming back. She wasn't able to get my partner up due to being too small and was very little help after I got him up. The whole point of having carers is to

take the strain off myself as I'm up in the night caring for my partner, and just lately waking up in the morning due to their lateness. Best carer has been a young lady, I give her 5 stars.

Reply from Sarah Henderson, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for taking the time to bring your experience to our attention. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. We wish you all the very best.

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Review of
Delta Care Ltd - Blackpool
from Michaela Q (Client) published on 19 December 2024

Submitted via Website • Report

Overall Experience

I have been a client since November 2023. I have had mixed experiences. But I find that it doesn't matter what the carers do wrong, the manager defends them. I have continued to be made to feel like the carers have the right to do what they like. We did have a meeting with a social worker which in my

view was just a witch hunt. It was all turned around on me and all about my behaviour. No mention of how the carers were, just my fault. I no longer trust them. I don't even want to let in the decent carers as I know if anything goes wrong I'm not believed or should I say, the manager turns a blind eye. I don't understand the point of a care company that doesn't care for its clients. I'm done.

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Review of
Delta Care Ltd - Preston
from Michelle L (Granddaughter of Client) published on 13 December 2024

Submitted via Website • Report

Overall Experience

We have just started using Delta Care after having a disappointing experience with a different care provider. I can honestly say the staff are fantastic, from those in the office to the carers who come to the home. They are helpful, very obliging, they listen and treat you with respect. The carers are

so lovely with my nana, we feel safe with them coming in the house and trust them to do everything that is needed. Thank you Delta Care.

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Review of
Delta Care Ltd - Preston
from Martin D (Nephew of Client) published on 21 November 2024

Submitted via Website • Report

Overall Experience

Deltacare have been providing multi-daily visits for my elderly auntie (who has early-stage dementia) for a number of years now. They enable her to live independently and with dignity. They are very friendly and are diligent in thinking of my auntie's needs. They suggest activities and new experiences

for her, to improve her quality of life. They react quickly to any issues and they are helpful, approachable and efficient. They have definitely extended my auntie's time of living independently and I am very grateful to them all.

Reply from Sarah Henderson, Recruitment Office at Delta Care Ltd - Preston

Thank-you for your feedback, its so lovely to get these compliments from our service users families. One of our main goals is to assist people live as independently as possible within their own homes. Thank-you so much for choosing Delta Care to assist look after and care for your auntie.

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Review of
Delta Care Ltd - Blackburn & Darwen
from C V (Daughter of Client) published on 23 October 2024

Submitted via Website • Report

Overall Experience

We have been very pleased with the help and support that the staff have shown in caring for mum and dad. They have shown compassion, kindness and professionalism in their care and always treated mum and dad with respect and consideration.

Reply from Nabeelah M., HR Apprentice at Delta Care Ltd - Blackburn & Darwen

Thank you for your feedback! We are glad you have had a positive experience with us.

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Review of
Delta Care Ltd - Trafford
from Caroline T (Client) published on 2 August 2024

Submitted via Website • Report

Overall Experience

Excellent service. Carer just gets on with it very professional. Other carers are always efficient patient. Good response when ringing to cancel etc. Excellent!
Very happy with the service and will keep using it. Carers are not fazed by anything.

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Review of
Delta Care Ltd - Preston
from R B (Client) published on 26 July 2024

Submitted via Postal Card • Report

Overall Experience

The work gives me more experience for me and it's my first time having care. For me and your help matters to me.
It was happy for me as well and very good at their job. I hope to get better at things as well. Most things I want to do as well.

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Review of
Delta Care Ltd - Preston
from G A (Son of Client) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience

Very professional great personal touch talk to her and do her hair and make-up. Would recommend these two (mother and daughter) to anyone they seem to go the extra mile and could not wish for a better service.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Preston

Thank you for the positive review, we are glad to hear that. We will pass this on to our carers.

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Review of
Delta Care Ltd - Trafford
from J K (Client) published on 21 June 2024

Submitted via Website • Report

Overall Experience

I have been with Delta Care since the end of last year and I have had loads of problems with them and I wouldn't recommend them.
None of the office staff seems to know what they are talking about other than what time the carers are supposed to visit during the first 3 weeks you are with them and after

that, they could turn up at any time to your house even after agreeing a time for them to come. Also when the carers are going to be late they never inform you of it and you have to keep ringing them up to ask where they are. Plus they like to lie as well.
You never know when the carers are going to turn up and also you don't know who is coming until they arrive. Only some of the carers that I have had do the job properly and the rest do the bare minimum and are only doing the job because they are getting paid to do it.
Not worth the money you pay for them and wish the council would change to a different company but can't afford to pay the full price of somebody else, avoid if possible.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

We are very sorry to hear what happened. We will forward this to the higher management team. Kindly get in touch with the Registered Manager to discuss this further.

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Review of
Delta Care Ltd - Blackburn & Darwen
from A C (Client) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

I was treated with respect, kindness and consideration.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackburn & Darwen

Thank you for your positive feedback. We are glad to hear that.

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Review of
Delta Care Ltd - Trafford
from P T (Client) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

I have found the carers to be very helpful and understanding. It is good to have different carers (had the same person every day). I look forward to chatting with them and they are always very understanding.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

Thank you so much for the positive review, we are glad to hear that.

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Review of
Delta Care Ltd - Blackpool
from Yasmin C (Daughter of Client) published on 22 May 2024

Submitted via Website • Report

Overall Experience

Really happy with the company chosen for my dad, after him being in hospital for 5 months, to came home to a care company to help ease the stress, and fantastic staff who went above and beyond for my dad's care. Really appreciate it massively.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for the lovely review. We are glad that you are happy with our service.

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Review of
Delta Care Ltd - Chorley
from Emma P (Granddaughter of Client) published on 20 May 2024

Submitted via Website • Report

Overall Experience

Words cannot express how grateful I am to all the staff at Rivington Park Care Home in Chorley for looking after my nan in the last few weeks of her life. All the staff were so caring, compassionate and very kind to my nan.

Reply from Penelope Baki, MD at Delta Care Ltd - Chorley

Thank you for your kind words and we are sorry for your loss. The staff at Rivington Park are kind and caring and always give their best to all our residents. We will pass on your kind words to the staff.

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Review of
Delta Care Ltd - Blackpool
from Samantha P (Daughter of Client) published on 3 May 2024

Submitted via Website • Report

Overall Experience

My dad lives with us he is 89 years old. We have had amazing care, especially from two particular carers. I have been in the care business either working myself or with different family members and know enough of what goes on. I was not looking forward to going through the care at home again, but my

worries were taken away when the two carers started to help with the care for Dad. These two men go above and beyond to help. My dad had a stroke and they took the time and patience with my dad. He is back out of bed, short walks to get him out in the wheelchair for short trips out to the cafe or a push along the promenade, something my dad thought he would never do again. My dad always tells me he's very lucky to have such good carers. Delta has had good communication, and most of the time, timekeeping is good. We as a family, are very pleased that Delta took care of my dad's care package and would recommend them. If there was an award for carers, I would put forward my dad's two cares forward as they are amazing

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Blackpool

Thank you for such amazing feedback; we are delighted to hear that you are happy with the care provided to your dad. We will forward this to the Blackpool branch as well as the carers and make sure they are considered for the upcoming carer awards.

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Review of
Delta Care Ltd - Trafford
from J T (Client) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the service you provide, your staff are very polite and friendly. I look forward to their visits.

Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Trafford

Thank you for your lovely review! We are delighted to hear that you are satisfied with our services.

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Home Care Providers Owned by Delta Care Ltd

Delta Care Ltd Locations (6)

Delta Care Ltd Reviews (61)

Delta Care Ltd - Blackpool

Delta Care Ltd - Blackburn & Darwen

Delta Care Ltd - Blackburn & Darwen

Delta Care Ltd - Preston

Delta Care Ltd - Southport

Delta Care Ltd - Blackpool

Delta Care Ltd - Blackpool

Delta Care Ltd - Preston

Delta Care Ltd - Preston

Delta Care Ltd - Blackburn & Darwen

Delta Care Ltd - Trafford

Delta Care Ltd - Preston

Delta Care Ltd - Preston

Delta Care Ltd - Trafford

Delta Care Ltd - Blackburn & Darwen

Delta Care Ltd - Trafford

Delta Care Ltd - Blackpool

Delta Care Ltd - Chorley

Delta Care Ltd - Blackpool

Delta Care Ltd - Trafford

Awards / Recognitions (0)

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