Home Care Providers Owned by Delta Care Ltd in Lancashire

Over 12 months, Delta Care displayed severe management failures, poor hygiene, and a complete lack of dementia training. Carers threw soiled pads onto the floor, left human excrement in sinks, and grabbed a Dettol wipe for personal care lucky I was there. Carers showed my mum her dirty pads and told her it was dirty. High staff turnover (~40 carers) created extreme instability. Staff were constantly late, never stayed their full allocated time, and lacked basic communication skills and handover, leading to heavy-handed handling and a fall. I raised complaints across all levels, but Delta Care took no accountability and instead blamed me for simply asking for basic, person-centred care. Management repeatedly gaslit me and said what I wanted to hear but never delivered. Avoid this agency if you require dignified care for any loved one with Dementia. Carers act differently when you are not there so always have a camera installed. It's our last day with them after 12 nightmare months.

I have been receiving care for over a year now and all the carers are doing a marvellous job. The office staff are very helpful when I go out last minuite. They keep all my information up to date for my needs. They support me with my personal care washing and dressing also meals they are very perfeshnol in the work they do. I look forword to the visits.

A huge appreciation for Delta Care, the Carers, also to the team in the office. The daily care at home that they give really helps my uncle and gives the rest of the family peace of mind. I think it also really helps that the Carers engage with my uncle, it really helps to him improve after a stroke. Thank you for all your help! I highly recommend this organisation.

The only criticism I have was in the 12,months we used Deltacare 43 different carers came to our home. Some were good and others were sadly not good at all. Once these poor ones -,were identified we managed to keep the very best coming to give Care to my late wife, who sadly passed away with vascular dementia.

Hi we are really glad and happy to be with delta care my mother is 92 years old and the staff is amazing really friendly speak the same language so communication is perfect for my mother.Karisma is such a really caring person so polite calm and calculate and really understanding like all the other carers personally deserve a 5+ rating in all aspects of their duties and professionalism.I would recommend this company to anyone.Because we have had careers before who were rude and bullies didn't care at all about work.so keep up the good work delta my thanks and gratitude to all of you.salim.ps!from my mother Amina.

Mum was treated with dignity at all times, even when she was 'difficult' due to her mental state.

They still don't really know what my needs are or how to provide them. I have found the whole exercise to be quite pointless.

I should have meds twice a day every 12 hours but her who answered the phone says there no one to give me my meds as it is part of the contract that i am given meds every 12 hours if the Manager knew about this she would what they want have no staff they do there own thing , i would tell to get on with the job or find another job where they can do what they want to do and if not sack them meds is very important and all staff should make sure that meds given as required and what the doctor says very BAD.

The carers have all been lovely, they are kind, friendly and adaptable to our needs. Delta have been very accommodating when we needed some flexibility in the days for which care was provided. We have been happy with the service so far and it gives peace of mind to receive the daily reports.

Maybe it's lack of dementia training/ lack of understanding

The most awful care company. I wouldn't trust these people as far as I could throw them, which isn't very far. All the office staff that I dealt with were completely unsympathetic/unhelpful. The person who usually answers the phone (the receptionist?) is wholly unsuitable. Rude would be too nice! No sympathy, no flexibility and definitely no sense of care. Staff, on the most part untrained and unsympathetic. Mirroring management! Carers come in and leave as soon as they can. 20 minutes is the utmost maximum amount of time they'll spend(during a 30 minute call), even though they might have nowhere to rush off to. Even when we're medically unsafe to leave, ie having a hypo. They don't know the meaning of hygiene. If you don't have a fully functioning immune system I wouldn't recommend Delta. In the few months I've been with them, I've had infections, vomiting and diarrhoea! They send staff that can't physically bend down! Staff that don't have a clue of basic hygiene and staff who come for meal prep that will literally tell you they are useless at it. Following a basic recipe is too much. Unforgivable.

Always late unless you get a carer that is decent, some have no idea how to use a microwave. One was scared of our friendly dog so she won't be coming back. She wasn't able to get my partner up due to being too small and was very little help after I got him up. The whole point of having carers is to take the strain off myself as I'm up in the night caring for my partner, and just lately waking up in the morning due to their lateness. Best carer has been a young lady, I give her 5 stars.

I have been a client since November 2023. I have had mixed experiences. But I find that it doesn't matter what the carers do wrong, the manager defends them. I have continued to be made to feel like the carers have the right to do what they like. We did have a meeting with a social worker which in my view was just a witch hunt. It was all turned around on me and all about my behaviour. No mention of how the carers were, just my fault. I no longer trust them. I don't even want to let in the decent carers as I know if anything goes wrong I'm not believed or should I say, the manager turns a blind eye. I don't understand the point of a care company that doesn't care for its clients. I'm done.

We have just started using Delta Care after having a disappointing experience with a different care provider. I can honestly say the staff are fantastic, from those in the office to the carers who come to the home. They are helpful, very obliging, they listen and treat you with respect. The carers are so lovely with my nana, we feel safe with them coming in the house and trust them to do everything that is needed. Thank you Delta Care.

Deltacare have been providing multi-daily visits for my elderly auntie (who has early-stage dementia) for a number of years now. They enable her to live independently and with dignity. They are very friendly and are diligent in thinking of my auntie's needs. They suggest activities and new experiences for her, to improve her quality of life. They react quickly to any issues and they are helpful, approachable and efficient. They have definitely extended my auntie's time of living independently and I am very grateful to them all.

We have been very pleased with the help and support that the staff have shown in caring for mum and dad. They have shown compassion, kindness and professionalism in their care and always treated mum and dad with respect and consideration.

It was happy for me as well and very good at their job. I hope to get better at things as well. Most things I want to do as well.

Very professional great personal touch talk to her and do her hair and make-up. Would recommend these two (mother and daughter) to anyone they seem to go the extra mile and could not wish for a better service.

I was treated with respect, kindness and consideration.

Really happy with the company chosen for my dad, after him being in hospital for 5 months, to came home to a care company to help ease the stress, and fantastic staff who went above and beyond for my dad's care. Really appreciate it massively.