Home Care Providers Owned by Delta Care Ltd in Lancashire

I have carers 3 times a day for 15 minutes each so there is not a lot of time to explain much. So the way they chop and change carers means no one ever learns anything.
The type of care i need (not enough characters allowed to explain in detail) is not being met. I have just now got off the phone to one of the managing team to whom i wanted to express some concerns but I got half way through and she was overtalking me, running her mouth without listening.
They still don't really know what my needs are or how to provide them. I have found the whole exercise to be quite pointless.

the job or find another job where they can do what they want to do and if not sack them meds is very important and all staff should make sure that meds given as required and what the doctor says very BAD.

wash and also have a shower once a week to check for further pressure sores and keep her feet clean and healthy. After two weeks, Mum hasn't had a shower, her feet haven't been cleaned, nor has any check been done on her feet. She does tell the carers that she washed, but Mum has limitations on what parts she can wash/reach. She tells the carers that she's eaten or will make something later, but she has dementia - she forgets!
The previous care agency could persuade mum to soak her feet, have a shower and always served her a meal at dinner time (microwave meal, so not difficult), serving it at the table so Mum moved position.
Maybe it's lack of dementia training/ lack of understanding

sympathy, no flexibility and definitely no sense of care. Staff, on the most part untrained and unsympathetic. Mirroring management! Carers come in and leave as soon as they can. 20 minutes is the utmost maximum amount of time they'll spend(during a 30 minute call), even though they might have nowhere to rush off to. Even when we're medically unsafe to leave, ie having a hypo. They don't know the meaning of hygiene. If you don't have a fully functioning immune system I wouldn't recommend Delta. In the few months I've been with them, I've had infections, vomiting and diarrhoea! They send staff that can't physically bend down! Staff that don't have a clue of basic hygiene and staff who come for meal prep that will literally tell you they are useless at it. Following a basic recipe is too much. Unforgivable.

take the strain off myself as I'm up in the night caring for my partner, and just lately waking up in the morning due to their lateness. Best carer has been a young lady, I give her 5 stars.

view was just a witch hunt. It was all turned around on me and all about my behaviour. No mention of how the carers were, just my fault. I no longer trust them. I don't even want to let in the decent carers as I know if anything goes wrong I'm not believed or should I say, the manager turns a blind eye. I don't understand the point of a care company that doesn't care for its clients. I'm done.

so lovely with my nana, we feel safe with them coming in the house and trust them to do everything that is needed. Thank you Delta Care.

for her, to improve her quality of life. They react quickly to any issues and they are helpful, approachable and efficient. They have definitely extended my auntie's time of living independently and I am very grateful to them all.

worries were taken away when the two carers started to help with the care for Dad. These two men go above and beyond to help. My dad had a stroke and they took the time and patience with my dad. He is back out of bed, short walks to get him out in the wheelchair for short trips out to the cafe or a push along the promenade, something my dad thought he would never do again. My dad always tells me he's very lucky to have such good carers. Delta has had good communication, and most of the time, timekeeping is good. We as a family, are very pleased that Delta took care of my dad's care package and would recommend them. If there was an award for carers, I would put forward my dad's two cares forward as they are amazing

or later I would not take my medication or take too much of it which would lead to serious consequences. The several, every one of the staff I've met has always been friendly, and as well as them being there for any of the help and advice that I have needed, they have not allowed any self-confidence and self-respect to decrease and have encouraged me to still be independent as possible. I can also say that the staff that I have met have all been welcome into my home without me having to have any doubt or fear of any dishonesty or anything criminal.