Delta Care Ltd - Preston

New Care & Cornerstone, 17 Charlotte Street, Preston PR1 3RE
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8.3 10 Reviews
  • Delta Care Ltd - Preston, Preston
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.56

We do private packages as well as packages with the council.


Kindly get in touch with us for more details.

These prices are only a guideline, please contact Delta Care Ltd - Preston to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Kat Nicholls (Registered Manager)
Are you the Owner/Manager of Delta Care Ltd - Preston? View your Advertising Options

Delta Care Ltd - Preston Reviews (10)

8.3

Delta Care Ltd - Preston has a Review Score of 8.3 (8.317) out of 10, based on 5 reviews in the last 2 years.
Over all time Delta Care Ltd - Preston has 10 reviews.

Overall Experience
  • 7
  • 1
  • 0
  • 0
  • 2
Date Published
  • 10
  • 1
  • 3
  • 5
  • 5
Reviewer Connection to Delta Care Ltd - Preston
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from Sufia T (Client) published on 9 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The most awful care company. I wouldn't trust these people as far as I could throw them, which isn't very far. All the office staff that I dealt with were completely unsympathetic/unhelpful. The person who usually answers the phone (the receptionist?) is wholly unsuitable. Rude would be too nice! No
sympathy, no flexibility and definitely no sense of care. Staff, on the most part untrained and unsympathetic. Mirroring management! Carers come in and leave as soon as they can. 20 minutes is the utmost maximum amount of time they'll spend(during a 30 minute call), even though they might have nowhere to rush off to. Even when we're medically unsafe to leave, ie having a hypo. They don't know the meaning of hygiene. If you don't have a fully functioning immune system I wouldn't recommend Delta. In the few months I've been with them, I've had infections, vomiting and diarrhoea! They send staff that can't physically bend down! Staff that don't have a clue of basic hygiene and staff who come for meal prep that will literally tell you they are useless at it. Following a basic recipe is too much. Unforgivable.
Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Preston

We sincerely apologise for the experience you've described. We understand how distressing it must have been, and we're truly sorry that our service did not meet your expectations.Please know that we did make every effort to address your concerns and adapt our care routines to better suit your needs. Despite our attempts to resolve the issues and implement the requested changes, we regret that we were unable to meet your satisfaction.We genuinely hope you find a care provider better suited to your requirements, and we wish you all the best going forward. Thank you for your feedback, it helps us reflect and improve.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Michelle L (Granddaughter of Client) published on 13 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have just started using Delta Care after having a disappointing experience with a different care provider. I can honestly say the staff are fantastic, from those in the office to the carers who come to the home. They are helpful, very obliging, they listen and treat you with respect. The carers are
so lovely with my nana, we feel safe with them coming in the house and trust them to do everything that is needed. Thank you Delta Care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Martin D (Nephew of Client) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deltacare have been providing multi-daily visits for my elderly auntie (who has early-stage dementia) for a number of years now. They enable her to live independently and with dignity. They are very friendly and are diligent in thinking of my auntie's needs. They suggest activities and new experiences
for her, to improve her quality of life. They react quickly to any issues and they are helpful, approachable and efficient. They have definitely extended my auntie's time of living independently and I am very grateful to them all.
Reply from Sarah Henderson, Recruitment Office at Delta Care Ltd - Preston

Thank-you for your feedback, its so lovely to get these compliments from our service users families. One of our main goals is to assist people live as independently as possible within their own homes. Thank-you so much for choosing Delta Care to assist look after and care for your auntie.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R B (Client) published on 26 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The work gives me more experience for me and it's my first time having care. For me and your help matters to me.
It was happy for me as well and very good at their job. I hope to get better at things as well. Most things I want to do as well.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G A (Son of Client) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional great personal touch talk to her and do her hair and make-up. Would recommend these two (mother and daughter) to anyone they seem to go the extra mile and could not wish for a better service.
Reply from Maimoona Nayeemuddin, Recruitment Officer at Delta Care Ltd - Preston

Thank you for the positive review, we are glad to hear that. We will pass this on to our carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David H (Grandson of Client) published on 22 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely shocking, if I could leave videos and images on this review I would! If you care about your elderly family members and want to care for them don’t use them! Everybody including social services will be informed and evidence will be provided. I truly can’t warn you enough! A slice of bread
and butter for breakfast lunch and dinner isn’t feeding a 90-year-old lady. The disgusting mess left in the kitchen including mouldy food that hasn’t been eaten is without a shadow of a doubt dangerous for a 90-year-old lady who can’t see clearly and could eat it! I just hope people read reviews before using this company as you literally putting your family at risk, not helping.
Reply from Maimoona Nayeemuddin, Recruitment Office at Delta Care Ltd - Preston

Thank you for your feedback. We would like to apologize for what happened. We will definitely be looking into this and we will make sure this never happens again.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jean H (Daughter of Client) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Charlotte House is an amazing place providing a high standard of care for their clients. The staff are caring and considerate people who make a difference to people’s lives. My dad suffers from Dementia and Charlotte House provides him with a safe environment to interact with other people. It provides
a purpose for him to get washed and dressed in the morning and he stands at the window happily waiting for his carer and transport to collect him.


The staff work very hard to adapt the care to individual clients needs. They are flexible and creative to adapt to the situation and keep clients fully engaged.


Clearly, my dad is unable to tell us about his day as he can’t remember. However, thanks to a wonderful member of staff, we now have a Facebook page with lovely photos of their adventures. We can also show the photos to dad to stimulate discussion about his time at Charlotte House.


Thank you to the Charlotte House team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pat C (Client) published on 12 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend this company they do a wonderful job looking after my husband, fantastic place great staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ada H (Client) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here myself with my daughter she's very happy here, but sadly had to go into a nursing home but I still come it's a nice happy place. I still tell my friends how good it is and good carers. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Trevor A (Brother of Client) published on 21 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't thank the company enough. The staff went above and beyond to ensure my brother received the best possible care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.3 (8.317)

Overview of Review Score

The Review Score of 8.3 (8.317) out of 10 for Delta Care Ltd - Preston is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.067 for Delta Care Ltd - Preston is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (2 Poors x 2) + (5 Very Poors x 1) ) ÷ 30 Ratings = 4.067
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Delta Care Ltd - Preston is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Delta Care Ltd - Preston

What Type of Services does Delta Care Ltd - Preston offer?

Delta Care Ltd - Preston offers Home Care.

How many Carers does Delta Care Ltd - Preston employ?

Delta Care Ltd - Preston employs 78 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Delta Care Ltd - Preston to verify any information. View our terms and conditions. Delta Care Ltd - Preston has an Basic Service - more info.