Delta Care Ltd - Preston

The most awful care company. I wouldn't trust these people as far as I could throw them, which isn't very far. All the office staff that I dealt with were completely unsympathetic/unhelpful. The person who usually answers the phone (the receptionist?) is wholly unsuitable. Rude would be too nice! No sympathy, no flexibility and definitely no sense of care. Staff, on the most part untrained and unsympathetic. Mirroring management! Carers come in and leave as soon as they can. 20 minutes is the utmost maximum amount of time they'll spend(during a 30 minute call), even though they might have nowhere to rush off to. Even when we're medically unsafe to leave, ie having a hypo. They don't know the meaning of hygiene. If you don't have a fully functioning immune system I wouldn't recommend Delta. In the few months I've been with them, I've had infections, vomiting and diarrhoea! They send staff that can't physically bend down! Staff that don't have a clue of basic hygiene and staff who come for meal prep that will literally tell you they are useless at it. Following a basic recipe is too much. Unforgivable.

We have just started using Delta Care after having a disappointing experience with a different care provider. I can honestly say the staff are fantastic, from those in the office to the carers who come to the home. They are helpful, very obliging, they listen and treat you with respect. The carers are so lovely with my nana, we feel safe with them coming in the house and trust them to do everything that is needed. Thank you Delta Care.

Deltacare have been providing multi-daily visits for my elderly auntie (who has early-stage dementia) for a number of years now. They enable her to live independently and with dignity. They are very friendly and are diligent in thinking of my auntie's needs. They suggest activities and new experiences for her, to improve her quality of life. They react quickly to any issues and they are helpful, approachable and efficient. They have definitely extended my auntie's time of living independently and I am very grateful to them all.

It was happy for me as well and very good at their job. I hope to get better at things as well. Most things I want to do as well.

Very professional great personal touch talk to her and do her hair and make-up. Would recommend these two (mother and daughter) to anyone they seem to go the extra mile and could not wish for a better service.

Absolutely shocking, if I could leave videos and images on this review I would! If you care about your elderly family members and want to care for them don’t use them! Everybody including social services will be informed and evidence will be provided. I truly can’t warn you enough! A slice of bread and butter for breakfast lunch and dinner isn’t feeding a 90-year-old lady. The disgusting mess left in the kitchen including mouldy food that hasn’t been eaten is without a shadow of a doubt dangerous for a 90-year-old lady who can’t see clearly and could eat it! I just hope people read reviews before using this company as you literally putting your family at risk, not helping.

Charlotte House is an amazing place providing a high standard of care for their clients. The staff are caring and considerate people who make a difference to people’s lives. My dad suffers from Dementia and Charlotte House provides him with a safe environment to interact with other people. It provides a purpose for him to get washed and dressed in the morning and he stands at the window happily waiting for his carer and transport to collect him.

The staff work very hard to adapt the care to individual clients needs. They are flexible and creative to adapt to the situation and keep clients fully engaged.

Clearly, my dad is unable to tell us about his day as he can’t remember. However, thanks to a wonderful member of staff, we now have a Facebook page with lovely photos of their adventures. We can also show the photos to dad to stimulate discussion about his time at Charlotte House.

Thank you to the Charlotte House team.

I highly recommend this company they do a wonderful job looking after my husband, fantastic place great staff.

I came here myself with my daughter she's very happy here, but sadly had to go into a nursing home but I still come it's a nice happy place. I still tell my friends how good it is and good carers. Thank you.

Can't thank the company enough. The staff went above and beyond to ensure my brother received the best possible care.